HP Compaq Presario,Presario 8072 Technical Information

Compaq Presario CQ35 Notebook PCMaintenance and Service GuideDocument Part Number: May 2009This guide is a troubleshooting reference used for maintain

1–2 Maintenance and Service GuideProduct descriptionChipset Intel PM45 9Intel GM45 9Southbridge: ICH9m 99Graphics nVidia GeForce G 105M with 512 MB of

6–10 Maintenance and Service GuideSpecifications0C0- 0DF Direct memory access controller0F0- 0F0 Numeric data processor0200-027F Motherboard resource

Maintenance and Service Guide 7–17Screw listingThis section provides specification and reference information for the screws used in the computer. The

7–2 Maintenance and Service GuideScrew listingPhillips PM3.0×4.0 screw Where used: 4 screws that secure the hard drive bracket to the hard driveColor

Screw listingMaintenance and Service Guide 7–3Phillips PM2.0×4.0 screwWhere used: One screw that secures the right speaker to the computerWhere used:

7–4 Maintenance and Service GuideScrew listingWhere used: 5 screws that secure the top cover to the computerWhere used:1 One screw that secures the LE

Screw listingMaintenance and Service Guide 7–5Phillips PM2.0×9.0 screw Where used:1 One screw that secures the optical drive to the computer2 Three sc

7–6 Maintenance and Service GuideScrew listingPhillips PM2.0×3.0 screwWhere used: One screw that secures the WLAN module bracket to the base enclosure

Screw listingMaintenance and Service Guide 7–7Where used: 2 screws that secure the optical drive bracket to the optical driveWhere used: One screw tha

7–8 Maintenance and Service GuideScrew listingWhere used: 2 screws that secure the left speaker to the base enclosureWhere used: 6 screws that secure

Screw listingMaintenance and Service Guide 7–9Phillips PM2.5×9.0 screw Where used: 2 screws that secure the keyboard cover to the computerColor Quanti

Product descriptionMaintenance and Service Guide 1–3Memory 2 customer-accessible/upgradable memory module slotsSupports dual-channel memorySupports up

7–10 Maintenance and Service GuideScrew listingPhillips PM2.0×2.5 broadhead screw Where used:1 Eight screws that secure the keyboard cover to the comp

Screw listingMaintenance and Service Guide 7–11Phillips PM2.5×6.0 screw Where used: 2 screws that secure the display assembly to the computerWhere use

7–12 Maintenance and Service GuideScrew listingPhillips PM2.5×4.0 screw Where used: 6 screws that secure the display panel to the display enclosureCol

Screw listingMaintenance and Service Guide 7–13Where used: 2 screws that secure the system board to the computer

7–14 Maintenance and Service GuideScrew listingPhillips PM2.0×7.0 captive screw Where used: 4 captive screws that secure the fan/heat sink assembly to

Maintenance and Service Guide 8–18Backup and recoveryOverviewRecovery after a system failure is as complete as your most current backup. HP recommends

8–2 Maintenance and Service GuideBackup and recoveryNote the following guidelines before creating recovery discs: You will need high-quality DVD-R, d

Backup and recoveryMaintenance and Service Guide 8–3To copy the screen and paste it into a word-processing document, follow these steps:a. Display the

8–4 Maintenance and Service GuideBackup and recoveryPerforming a recovery✎You can recover only files that you have previously backed up. HP recommends

Maintenance and Service Guide 9–19Connector pin assignmentsAudio-in (microphone) Audio-out (headphone)Pin Signal1 Audio signal in2 Audio signal in3Gro

1–4 Maintenance and Service GuideProduct descriptionAudio High-definition audioIntegrated subwooferSupports Microsoft® requirements2 Altec Lansing Pav

9–2 Maintenance and Service GuideConnector pin assignmentsExternal monitor Pin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5Ground6 Gr

Connector pin assignmentsMaintenance and Service Guide 9–3HDMI Pin Signal1 Transition minimized differential signal (TDMS) data 2+2 TDMS data 2 shield

9–4 Maintenance and Service GuideConnector pin assignmentsRJ-45 (network)Universal Serial Bus Pin Signal1Transmit +2Transmit -3Receive +4 Unused5 Unus

Maintenance and Service Guide 10–110Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltag

10–2 Maintenance and Service GuidePower cord set requirementsRequirements for specific countries and regionsCountry/region Accredited agency Applicab

Maintenance and Service Guide 11–111RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in general ho

11–2 Maintenance and Service GuideRecyclingPerform the following steps to disassemble the display assembly:1. Remove all screw covers 1 and screws 2 t

RecyclingMaintenance and Service Guide 11–34. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2.5. Remove all

11–4 Maintenance and Service GuideRecycling9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display pane

RecyclingMaintenance and Service Guide 11–516. Turn the display panel upside down.17. Remove the backlight frame from the display panel.ÅWARNING: The

Product descriptionMaintenance and Service Guide 1–5Ports Audio-in (mono microphone)Audio-out (stereo headphone)Consumer infraredeSATAHDMI v. 1.3b sup

11–6 Maintenance and Service GuideRecycling19. Disconnect the display cable 1 from the LCD panel.20. Remove the screws 2 that secure the LCD panel to

Maintenance and Service Guide Index-1Index1394 Power Saving 5–4AAC adapter light 2–6AC adapter, spare part numbers 3–10, 3–11administrator password 5–

Index-2 Maintenance and Service Guideconnectors, service considerations 4–1consumer infrared lens 2–6DDiagnostics menu, Setup Utility 5–4Digital Media

Maintenance and Service Guide Index-3headphone 2–6microphone 2–6network 2–7RJ-45 2–7Kkey components 2–3keyboardproduct description 1–5removal 4–18spar

Index-4 Maintenance and Service Guidespare part number 3–3, 3–13, 4–40power cordset requirements 10–1spare part numbers 3–10, 3–11power light 2–4, 2–6

Maintenance and Service Guide Index-5system boardremoval 4–41spare part numbers 3–3, 3–14, 4–41System Configuration menu, Setup Utility 5–4system DMA

1–6 Maintenance and Service GuideProduct descriptionSecurity Security cable slotFingerprint reader with Digital Persona software support99Operating sy

Maintenance and Service Guide 2–12External component identificationTop componentsDisplay componentsItem Component Description(1) Wireless antennas On

2–2 Maintenance and Service GuideExternal component identificationButtons and fingerprint reader (select models only)Item Component Description(1) Pow

External component identificationMaintenance and Service Guide 2–3KeysItem Component Description(1) esc key Displays system information when pressed i

2–4 Maintenance and Service GuideExternal component identificationLightsItem Component Description(1) Caps lock light On: Caps lock is on.(2) Power li

External component identificationMaintenance and Service Guide 2–5Pointing devicesItem Component Description(1) TouchPad light White: TouchPad is en

2–6 Maintenance and Service GuideExternal component identificationFront componentsLeft-side componentsItem Component Description(1) Power light On:

External component identificationMaintenance and Service Guide 2–7Right-side componentsItem Component Description(1) ExpressCard slot Supports an opti

2–8 Maintenance and Service GuideExternal component identificationBottom componentsItem Component Description(1) Battery release latch Releases the ba

Maintenance and Service Guide 3–13Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial numbe

3–2 Maintenance and Service GuideIllustrated parts catalogComputer major components

Illustrated parts catalogMaintenance and Service Guide 3–3Item Description Spare Part Number(1) Display assembly (includes 2 WLAN antenna transceivers

3–4 Maintenance and Service GuideIllustrated parts catalog(15) Processor (includes replacement thermal material):Intel Core2 Duo processors: T9900 3.

Illustrated parts catalogMaintenance and Service Guide 3–5(20) WLAN module:802.11a/b/g/n WLAN module: Broadcom 4322AGN 802.11a/b/g/n WLAN module for

3–6 Maintenance and Service GuideIllustrated parts catalog(20) WLAN module (continued)802.11a/b/g WLAN module: Broadcom 4312G 802.11a/b/g WLAN module

Illustrated parts catalogMaintenance and Service Guide 3–7Display assembly subcomponentsItem Description Spare part number(1) Display bezelFor use onl

© Copyright 2009 Hewlett-Packard Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under l

3–8 Maintenance and Service GuideIllustrated parts catalogPlastics KitItem Description Spare part numberPlastics Kit: 535521-001(1) ExpressCard slot b

Illustrated parts catalogMaintenance and Service Guide 3–9Mass storage devicesItem Description Spare part number(1) Hard drive (includes hard drive co

3–10 Maintenance and Service GuideIllustrated parts catalogMiscellaneous partsDescription Spare part numberAC adapters: 90-W PFC HP Smart Adapter 463

Illustrated parts catalogMaintenance and Service Guide 3–11Sequential part number listingSpare part number Description463955-001 90-W PFC HP Smart Ada

3–12 Maintenance and Service GuideIllustrated parts catalog504664-002 Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Alge

Illustrated parts catalogMaintenance and Service Guide 3–13530795-001 250-GB, 5400-rpm hard drive (includes hard drive connector and hard drive bracke

3–14 Maintenance and Service GuideIllustrated parts catalog534435-001 Speaker assembly (includes left and right speakers and speaker cables)534436-001

Maintenance and Service Guide 4–14Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tool

4–2 Maintenance and Service GuideRemoval and replacement proceduresDrive handlingÄCAUTION: Drives are fragile components that must be handled with car

Removal and replacement proceduresMaintenance and Service Guide 4–3The following table shows how humidity affects the electrostatic voltage levels gen

Safety warning noticeÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly o

4–4 Maintenance and Service GuideRemoval and replacement proceduresWorkstation guidelinesFollow these grounding workstation guidelines: Cover the wo

Removal and replacement proceduresMaintenance and Service Guide 4–5Component replacement proceduresThis chapter provides removal and replacement proce

4–6 Maintenance and Service GuideRemoval and replacement proceduresComputer feetThe computer feet are adhesive-backed rubber pads. The feet are includ

Removal and replacement proceduresMaintenance and Service Guide 4–7Remove the battery:1. Turn the computer upside down on a flat surface, with the bat

4–8 Maintenance and Service GuideRemoval and replacement proceduresHard drive✎The hard drive spare part kit includes a hard drive connector and hard d

Removal and replacement proceduresMaintenance and Service Guide 4–95. Remove the 2 hard drive spacers 1 that secure the hard drive in the hard drive b

4–10 Maintenance and Service GuideRemoval and replacement proceduresMemory moduleBefore removing the memory module, follow these steps: 1. Shut down t

Removal and replacement proceduresMaintenance and Service Guide 4–11WLAN moduleDescription Spare part numberBroadcom 4322AGN 802.11a/b/g/n WLAN module

4–12 Maintenance and Service GuideRemoval and replacement proceduresBefore removing the WLAN module, follow these steps: 1. Shut down the computer. If

Removal and replacement proceduresMaintenance and Service Guide 4–13Remove the WLAN module:ÄCAUTION: To prevent an unresponsive system, replace the wi

Maintenance and Service Guide ivContents1 Product description2 External component identificationTop components . . . . . . . . . . . . . . . . . . . .

4–14 Maintenance and Service GuideRemoval and replacement procedures4. Remove the Phillips PM2.0×3.0 screw 1 that secures the WLAN module bracket to t

Removal and replacement proceduresMaintenance and Service Guide 4–15RTC batteryBefore removing the RTC battery, follow these steps: 1. Shut down the c

4–16 Maintenance and Service GuideRemoval and replacement proceduresOptical drive✎The optical drive spare part kit includes an optical drive bezel and

Removal and replacement proceduresMaintenance and Service Guide 4–175. If it is necessary to replace the optical drive bracket, follow these steps:a.

4–18 Maintenance and Service GuideRemoval and replacement proceduresKeyboardBefore removing the keyboard, follow these steps: 1. Shut down the compute

Removal and replacement proceduresMaintenance and Service Guide 4–192. Turn the computer display-side up with the front toward you.3. Open the compute

4–20 Maintenance and Service GuideRemoval and replacement proceduresKeyboard coverBefore removing the keyboard cover, follow these steps: 1. Shut down

Removal and replacement proceduresMaintenance and Service Guide 4–212. Turn the computer display-side up with the front toward you.3. Open the compute

4–22 Maintenance and Service GuideRemoval and replacement proceduresRight speakerBefore removing the right speaker, follow these steps: 1. Shut down t

Removal and replacement proceduresMaintenance and Service Guide 4–23Top cover✎The top cover spare part kit includes the TouchPad on/off board and cabl

v Maintenance and Service GuideDisplay assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–24 Maintenance and Service GuideRemoval and replacement proceduresRemove the top cover:1. Turn the computer upside down with the front toward you.2.

Removal and replacement proceduresMaintenance and Service Guide 4–253. Disconnect the left speaker cable 1 from the system board.4. Remove the left sp

4–26 Maintenance and Service GuideRemoval and replacement procedures11. Remove the five Phillips PM2.0×4.0 screws that secure the top cover to the bas

Removal and replacement proceduresMaintenance and Service Guide 4–27Fingerprint reader boardBefore removing the fingerprint reader board, follow these

4–28 Maintenance and Service GuideRemoval and replacement proceduresLeft speakerBefore removing the left speaker, follow these steps: 1. Shut down the

Removal and replacement proceduresMaintenance and Service Guide 4–29Display assembly✎The display assembly spare part kit includes 2 WLAN antenna trans

4–30 Maintenance and Service GuideRemoval and replacement proceduresRemove the display assembly:1. Remove the WLAN antenna cables 1 from the opening 2

Removal and replacement proceduresMaintenance and Service Guide 4–314. If it is necessary to replace the display bezel or any of the display assembly

4–32 Maintenance and Service GuideRemoval and replacement procedures7. If it is necessary to replace the webcam module, lift the webcam module 1 as fa

Removal and replacement proceduresMaintenance and Service Guide 4–3312. If it is necessary to replace the display hinges, remove the six Phillips PM2.

Maintenance and Service Guide viWhen to back up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–34 Maintenance and Service GuideRemoval and replacement procedures17. If it is necessary to replace the wireless antenna transceivers and cables, re

Removal and replacement proceduresMaintenance and Service Guide 4–3520. If it is necessary to replace the microphone receiver and cable, remove the mi

4–36 Maintenance and Service GuideRemoval and replacement proceduresLED boardBefore removing the LED board, follow these steps: 1. Shut down the compu

Removal and replacement proceduresMaintenance and Service Guide 4–37Bluetooth module✎The Bluetooth module spare part kit does not include a Bluetooth

4–38 Maintenance and Service GuideRemoval and replacement proceduresAudio boardBefore removing the audio board, follow these steps: 1. Shut down the c

Removal and replacement proceduresMaintenance and Service Guide 4–39USB boardBefore removing the USB board, follow these steps: 1. Shut down the compu

4–40 Maintenance and Service GuideRemoval and replacement proceduresPower connector and cableBefore removing the power connector and cable, follow the

Removal and replacement proceduresMaintenance and Service Guide 4–41System board✎The system board spare part kit includes replacement thermal material

4–42 Maintenance and Service GuideRemoval and replacement proceduresRemove the system board:1. Disconnect the following cables from the system board:1

Removal and replacement proceduresMaintenance and Service Guide 4–433. Use the optical drive connector 1 to lift the left side of the system board 2 u

vii Maintenance and Service Guide

4–44 Maintenance and Service GuideRemoval and replacement proceduresFan/heat sink assembly✎The fan/heat sink assembly spare part kit includes replacem

Removal and replacement proceduresMaintenance and Service Guide 4–45Remove the fan/heat sink assembly:1. Turn the system board upside down with the fr

4–46 Maintenance and Service GuideRemoval and replacement procedures✎The thermal material must be thoroughly cleaned from the surfaces of the fan/heat

Removal and replacement proceduresMaintenance and Service Guide 4–47✎Steps 4 and 5 apply to computer models equipped with graphics subsystems with UMA

4–48 Maintenance and Service GuideRemoval and replacement procedures✎The thermal material must be thoroughly cleaned from the surfaces of the fan/heat

Removal and replacement proceduresMaintenance and Service Guide 4–49Processor✎The processor spare part kit includes replacement thermal material.Befor

4–50 Maintenance and Service GuideRemoval and replacement proceduresi. Display assembly (see “Display assembly” on page 29).j. Top cover (see “Top cov

Maintenance and Service Guide 5–15Setup UtilityStarting the Setup UtilityThe Setup Utility is a ROM-based information and customization utility that c

5–2 Maintenance and Service GuideSetup UtilityNavigating and selecting in the Setup UtilityBecause the Setup Utility is not Windows based, it does not

Setup UtilityMaintenance and Service Guide 5–3Exiting the Setup UtilityYou can exit the Setup Utility with or without saving changes. To exit the Set

Maintenance and Service Guide 1–11Product description Category DescriptionDiscrete graphics subsystem memoryUMA graphics subsystem memoryProduct Name

5–4 Maintenance and Service GuideSetup UtilitySystem Configuration menuDiagnostics menuSelect To Do ThisLanguage Support Change the Setup Utility lang

Maintenance and Service Guide 6–16SpecificationsComputer specificationsMetric U.S.DimensionsLength 21.9 cm 8.62 inWidth 32.8 cm 12.9 inHeight (front t

6–2 Maintenance and Service GuideSpecifications13.3-in display specificationsMetric U.S. DimensionsHeight 17.8 cm 7.0 inWidth 28.4 cm 11.2 inDiagonal

SpecificationsMaintenance and Service Guide 6–3Hard drive specifications500-GB* 320-GB* 250-GB* 160-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mmWid

6–4 Maintenance and Service GuideSpecificationsBlu-ray ROM DVD±R/RW SuperMulti DL Drive specificationsApplicable disc Read: Write: BD-ROM, BD-ROM-DL,

SpecificationsMaintenance and Service Guide 6–5DVD±RW and CD-RW SuperMulti Double-Layer Drive specificationsApplicable disc Read: Write:CD-DA, CD+(E)G

6–6 Maintenance and Service GuideSpecificationsSystem DMA specificationsHardware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* No

SpecificationsMaintenance and Service Guide 6–7System memory map specificationsSize Memory address System function 640 KB 00000000-0009FFFF Base mem

6–8 Maintenance and Service GuideSpecificationsSystem interrupt specificationsHardware IRQ System functionIRQ0 System timerIRQ1 Standard 101-/102-key

SpecificationsMaintenance and Service Guide 6–9System I/O address specificationsI/O address (hex) System function (shipping configuration) 000 - 01F