HP EliteDesk 800 65W G3 Desktop Mini PC User Manual Page 94
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- Table of contents
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Printer prints garbled information.
Cause Solution
The correct printer driver for the application is not installed. Install the correct printer driver for the application.
The cables may not be connected properly. Reconnect all cables.
Printer memory may be overloaded. Reset the printer by turning it o for one minute, then turn it back
on.
Printer will not print.
Cause Solution
The printer may be out of paper. Check the paper tray and rell it if it is empty.
Solving keyboard and mouse problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to
the common causes and solutions listed in the following table.
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no
function of mouse/keyboard and external drive.
Cause Solution
If your computer is equipped with USB 3.0 ports, connected USB
3.0 devices can interfere with the wireless keyboard USB receiver.
Connect the wireless keyboard USB receiver to a USB 2.0 port that
is separated from ports with USB 3.0 devices. If you still
experience interference, you may have to place the connectors
farther apart using an external USB hub.
Keyboard commands and typing are not recognized by the computer.
Cause Solution
Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back of
the computer, and then restart the computer.
Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the
computer.
Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions.
Computer is in Sleep state. Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep date, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
86 Chapter 6 Troubleshooting without diagnostics
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product features 9
- Serial number location 13
- 2 Illustrated parts catalog 14
- Misc parts 17
- Generating static 20
- Grounding the work area 21
- Operating guidelines 22
- Routine care 23
- Service considerations 24
- Cables and connectors 25
- Hard Drives 25
- Lithium coin cell battery 25
- SATA hard drives 26
- SATA hard drive cables 26
- SMART ATA drives 26
- Cable management 27
- Preparation for disassembly 28
- Top cover 29
- Front bezel 30
- Front bezel dust lter 31
- Thermal sensor 32
- SODIMM specications 33
- Populating SODIMM sockets 34
- Replacing SODIMMs 35
- Hard drive 37
- Hard drive cable 39
- Drive cage 41
- WLAN module 44
- WLAN module 37 45
- External antenna 46
- External antenna 39 47
- RTC battery 48
- Heat sink 51
- Heat sink 45 53
- Processor 54
- Option board 57
- System board 58
- System board callouts 60
- Computer Setup–Main 67
- Computer Setup—Security 69
- Computer Setup—Advanced 71
- Computer Setup—UEFI Drivers 76
- Safety and comfort 77
- Helpful hints 78
- Solving general problems 79
- Solving general problems 73 81
- Solving power problems 83
- Solving hard drive problems 84
- Solving display problems 87
- Solving display problems 81 89
- Solving audio problems 91
- Solving printer problems 93
- Solving network problems 97
- Solving network problems 91 99
- Solving memory problems 100
- Solving software problems 104
- Resetting the password jumper 112
- 10 System backup and recovery 117
- Backing up your information 119
- System Restore 120
- System Recovery 120
- Restore and recovery 125
- Using Windows tools 125
- A Power Cord Set Requirements 128
- Country-Specic Requirements 129
- Nonvolatile memory usage 132
- Nonvolatile memory usage 125 133
- Questions and answers 134
- C Specications 136
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