HP EliteDesk 800 65W G3 Desktop Mini PC User Manual

Maintenance and Service GuideHP EliteDesk 800 G3 Desktop MiniHP ProDesk 600 G3 Desktop MiniHP ProDesk 400 G3 Desktop Mini

Front panel components (ProDesk 400)NOTE: Your computer model may look slightly dierent from the illustration in this section.Item Icon Component Ite

Solving memory problemsIf you encounter memory problems, some common causes and solutions are listed in the following table.CAUTION: Power may still b

Power LED ashes Red ve times, once every second, followed by a two second pause, and the computer beeps ve times. (Beeps stop after fth iteration

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur

Control panel message Description Recommended action2. Apply hard drive rmware patch if applicable. (Available at http://www.hp.com/support.)3. Back

Control panel message Description Recommended action403-Serial Port D Address Conict Detected Both external and internal serial ports are assigned to

Rear panel components (EliteDesk 800, and ProDesk 600)NOTE: Your computer model may look slightly dierent from the illustration in this section.Item

Control panel message Description Recommended action904-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance,

2 BIOS3 Hardware4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 second pause occurs after the

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

3. Enter the product name or number.– or –Select Identify now to let HP automatically detect your product.4. Select your computer, and then select you

10 System backup and recoveryBacking up, restoring, and recovering in Windows 7Your computer includes tools provided by HP and Windows to help you saf

●If Security and Protection is listed, continue with the steps in Creating recovery media using HP Recovery Manager (select models only) on page 110.●

Creating recovery discs with HP Recovery Disc Creator (select models only)HP Recovery Disc Creator is a software program that oers an alternate way t

Rear panel components (ProDesk 400)NOTE: Your computer model may look slightly dierent from the illustration in this section.Item Icon Component Item

NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Suppo

System Recovery when Windows is respondingCAUTION: System Recovery deletes all data and programs you have created or installed. Before you begin, back

System Recovery using recovery media (select models only)Use the steps provided in this section if you created recovery media using Creating recovery

To order a Windows 7 operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen i

●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partiti

○The creation process can take an hour or more. Do not interrupt the creation process.○If necessary, you can exit the program before you have nished

Recovering using HP Recovery ManagerHP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Reco

Using HP Recovery media to recoverYou can use HP Recovery media to recover the original system. This method can be used if your system does not have a

A Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-Specic RequirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these nu

B Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. T

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utili

Nonvolatile memory usageNonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?W

Nonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d

IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat

C SpecicationsUnit Value ValueDimensions (with stand)HeightWidthDepth6.9 in7.0 in1.3 in175 mm177 mm34 mmApproximate Weight 2.9 lb 1.3 kgTemperature R

IndexAaccess panellocked 72administrator password 104antenna (external)removal and replacement 38antenna connector, external 3, 4antenna cover 3, 4aud

Iinstallingbattery 40dust lter 23hard drive 29memory 25solid state drive 34Internet access problems 94Jjacksaudio-out (headset)/audio-in (microphone)

removingbattery 40dust lter 23hard drive 29solid state drive 34removing personal data from volatile system memory 122resettingCMOS 104password jumper

2 Illustrated parts catalogDesktop Mini (DM) chassis spare partsNOTE: HP continually improves and changes product parts. For complete and current info

Item Description 90 W 65 W(6) Memory modules (DDR4-2400) 16-GB 8-GB 4-GB*Intel Processors (800, 600, 400 models; include replacement thermal mate

CablesItem Description(1) SATA cable*Adapter, DisplayPort to HDMI 1.4*Adapter, DisplayPort to VGA*Adapter, DisplayPort to DVI*Adapter, USB-C to USB 3.

Misc partsItem Description(1) Fan For use with 65 W processors (800 G3 models only) For use with 35 W processors(2) Secondary hard drive fan (for us

Item Description*Option board, USB Type-C (not illustrated)*Option board, VGA (not illustrated)*Screw kit*Stand*Port cover*Dust lter*EPS bracket*HP D

Item Description USB slim, grey Wireless keyboard, mouse, and receiver Washable USB Smart card Conferencing Antimicrobial*not illustratedDrivesD

© Copyright 2017 HP Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and P

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets

Cables and connectorsMost cables used throughout the unit are at, exible cables. These cables must be handled with care to avoid damage. Apply only

SATA hard drivesSerial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7Number of pins in power cable 15Maximum data cable l

Cable managementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

4 Removal and replacement procedures – desktop mini (DM) chassisAdherence to the procedures and precautions described in this chapter is essential for

Top cover1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Depending on the computer model, slide the cover lock swi

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Front bezelThe front bezel is secured to the top cover by screws and tabs. The screws that secure the bezel to the top cover are in dierent locations

Front bezel dust lterSome models are equipped with an optional front bezel dust lter. You must periodically clean the dust lter so that the dust co

Thermal sensorA thermal sensor installs into a connector on the system board near the front of the computer.To remove the thermal sensor:1. Prepare th

MemoryDescriptionMemory module, 16-GB (PC4-2400)Memory module, 8-GB (PC4-2400)Memory module, 4-GB (PC4-2400)The computer comes with small outline, dua

Populating SODIMM socketsThere are two memory module slots on the system board, with one slot per channel. The sockets are labeled DIMM1 and DIMM3. Th

Replacing SODIMMsCAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory

5. Slide the new memory module (1) into the slot at approximately a 30° angle, and press the memory module down (2) so that the latches lock it in pla

Hard driveDescriptionHard drives, 2.5-inch2 TB, 5400 rpm1 TB, 7200 rpm1 TB, 5400 rpm, SSHD (hybrid SSD)500 GB, 7200 rpm500 GB, 5400 rpm, SSHD (hybrid

4. Slide the drive toward the rear of the chassis until it stops, and then lift the hard drive up and out of the cage (2).NOTE: The power cable from t

Hard drive cableThe hard drive cable is secured with two Torx screws.To remove the hard drive cable:1. Prepare the computer for disassembly (Preparati

iv Safety warning notice

Secondary fan (EliteDesk 800 G3 65 W models only)HP EliteDesk 800 G3 65 W models include a secondary fan installed under the hard drive.1. Prepare the

Drive cageThe drive cage is secured with three Phillips screws.1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Rem

M.2 PCIe solid state drive (SSD)The M.2 solid-state drive is located under the hard drive cage.DescriptionSolid-state drives (M.2, 2280, NVMe, TLC)1 T

9. Remove the screw holder from the solid-state drive (3) for use on the replacement solid-state drive.To install a solid-state drive, reverse the rem

WLAN moduleDescriptionIntel 8265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VProIntel 7265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro

9. Grasp the WLAN module (3) by the sides and pull it out of the socket.To install the WLAN module, reverse the removal procedure.NOTE: WLAN modules a

External antennaThe antennas route from the WLAN module to the cable connectors on the rear of the computer.To install the antennas:1. Prepare the com

10. Insert a Phillips screwdriver in each knock-out feature and rotate (3) to remove the blank.11. Feed the external antenna cable through each hole a

RTC batteryThe battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the

6. Locate the battery and battery holder on the system board.NOTE: You may need to use a small tool, such as tweezers or needle-nose pliers, to remove

Table of contents1 Product features ...

Fan1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the top cover (Top cover on page 21).3. Rotate the top o

Heat sinkThe heat sink is secured with three captive Torx screws. Be sure to loosen the screws in the order indicated on the heat sink. A fan duct sit

5. Remove the fan duct.6. In the order indicated on the heat sink, loosen the three captive Torx screws.CAUTION: Be sure the loosen the screws in the

7. Lift the heat sink out of the computer.To replace the heat sink, reverse the removal procedures.When replacing the heat sink, be sure to install th

ProcessorDescriptionIntel Core i7-7700, 65 W (800 G3 models only)Intel Core i7-7700TIntel Core i5-7600TIntel Core i5-7500, 65 W (800 G3 models only)In

6. Raise and rotate the microprocessor retainer to its fully open position (2).7. Lift the processor (3) straight up and remove it.CAUTION: Do NOT han

SpeakerA single speaker is located on the left side of the computer behind the front bezel, inside the chassis. It is secured by one Torx screw on the

Option boardDescriptionOption board, HDMIOption board, serial portOption board, DisplayPortOption board, USB Type-COption board, VGAAn option board ca

System boardNOTE: All system board spare part kits include replacement thermal material.NOTE: System board appearance may vary.1. Prepare the computer

To install the system board, reverse the removal procedures.NOTE: When replacing the system board, you must change the chassis serial number in the BI

SATA hard drive cables ...

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentSATA1 White Hard drive connector THERM White Thermal sensorPSWD Blue

Internal WLAN antenna cable removal/installationThe antennas route from the WLAN module to the cable connectors on the front and the rear of the compu

16. On the rear of the computer, remove the antenna cover by pressing on the tab on the top of the cover (1), and then rotating the cover o the compu

19. Remove the rear transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver.Reverse

Changing from desktop to tower congurationThe computer can be used in a tower orientation with an optional tower stand that can be purchased from HP.

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)●Hardware subsystem tests●Component tests●Show test logs●Language selectionUpdate System BIOS Lets you updat

Table 5-1 Computer Setup—Main (continued)Apply Factory Defaults and ExitRestores the factory system conguration settings to the computer after reboo

Recovering the Conguration Settings ...

Table 5-2 Computer Setup—Security (continued)Displays the current TPM version.●TPM DeviceLets you set the Trusted Platform Module as available or hid

Table 5-2 Computer Setup—Security (continued)After you select a drive, the following options are available:Set DriveLock Master Password. Sets the dr

Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Power on—causes the computer to power on automatically as soon as power is restore

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Virtualization Technology (VTx) (Intel only)Controls the virtualization features of

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Interrupt BLets you specify the address. Default is enabled.Lets you disable the fo

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Enabling this option permits the PCI Express links to use Active Power State Manage

Computer Setup—UEFI DriversLets you restart the computer into the 3rd Party Option ROM Management application. You can start this application directly

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If

System Restore ... 112Sys

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause SolutionLow on memory. Add more memory.Hard drive fragmented. Defragment hard drive.Program previously accessed did not release

System does not power on and the LEDs on the front of the computer are not ashing.Cause SolutionSystem unable to power on. Press and hold the power b

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the hard drive may have been damaged.▲ Perfor

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.Cause SolutionThe

Blank screen (no video).Cause SolutionTo access Control Panel in Windows 7, click Start, and then select Control Panel.To access Control Panel in Wind

Monitor does not function properly when used with energy saver features.Cause SolutionMonitor without energy saver capabilities is being used with ene

1 Product featuresStandard conguration featuresFeatures may vary depending on the model. For a complete listing of the hardware and software installe

“No Connection, Check Signal Cable” displays on screen.Cause SolutionMonitor video cable is disconnected. Connect the video cable between the monitor

Fuzzy focus; streaking, ghosting, or shadowing eects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen

Sound does not come out of the speaker or headphones.Cause SolutionHeadphones or devices connected to the line-out connector mute the internal speaker

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a dierent audio device than speakers.Some graphics cards sup

Printer prints garbled information.Cause SolutionThe correct printer driver for the application is not installed. Install the correct printer driver f

Mouse does not respond to movement or is too slow.Cause SolutionMouse connector is not properly plugged into the back of the computer.Shut down the co

WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury fr

Power LED ashes Red three times and then white two times.Cause SolutionMemory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIM

Table 6-2 Solving Network Problems (continued)Network status link light never ashes.NOTE: The network status light is supposed to ash when there is

Network controller stopped working when an expansion board was added to the computer.Cause SolutionThe network controller requires drivers. Verify tha