HP EliteDesk 800 65W G3 Desktop Mini PC User Manual Page 92
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Sound does not come out of the speaker or headphones.
Cause Solution
Headphones or devices connected to the line-out connector mute
the internal speaker.
Turn on and use headphones or external speakers, if connected,
or disconnect headphones or external speakers.
Computer is in Sleep state. Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup. Select Advanced >
Built-in Device Options.
The application is set to use a dierent audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection (if applicable), so multiple audio devices may be listed
in Device Manager. Make sure the correct device is being used.
To access Device Manager in Windows 7, click Start, select Control
Panel, and then select Device Manager.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device
Manager from the list of applications.
Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
The operating system controls may be set to use a dierent audio
device as the default output device than what is expected.
Set the operating system to use the correct audio device.
Sound from headphones is not clear or mued.
Cause Solution
Headphones are plugged into the rear audio output connector.
The rear audio output connector is for powered audio devices and
is not designed for headphone use.
Plug the headphones into the headphone connector on the front
of the computer.
Computer appears to be locked up while recording audio.
Cause Solution
The hard disk may be full. Before recording, make sure there is enough free space on the
hard disk. You can also try recording the audio le in a
compressed format.
Line-in jack is not functioning properly.
Cause Solution
Jack has been recongured in the audio driver or application
software.
In the audio driver or application software, recongure the jack or
set the jack to its default value.
84 Chapter 6 Troubleshooting without diagnostics
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product features 9
- Serial number location 13
- 2 Illustrated parts catalog 14
- Misc parts 17
- Generating static 20
- Grounding the work area 21
- Operating guidelines 22
- Routine care 23
- Service considerations 24
- Cables and connectors 25
- Hard Drives 25
- Lithium coin cell battery 25
- SATA hard drives 26
- SATA hard drive cables 26
- SMART ATA drives 26
- Cable management 27
- Preparation for disassembly 28
- Top cover 29
- Front bezel 30
- Front bezel dust lter 31
- Thermal sensor 32
- SODIMM specications 33
- Populating SODIMM sockets 34
- Replacing SODIMMs 35
- Hard drive 37
- Hard drive cable 39
- Drive cage 41
- WLAN module 44
- WLAN module 37 45
- External antenna 46
- External antenna 39 47
- RTC battery 48
- Heat sink 51
- Heat sink 45 53
- Processor 54
- Option board 57
- System board 58
- System board callouts 60
- Computer Setup–Main 67
- Computer Setup—Security 69
- Computer Setup—Advanced 71
- Computer Setup—UEFI Drivers 76
- Safety and comfort 77
- Helpful hints 78
- Solving general problems 79
- Solving general problems 73 81
- Solving power problems 83
- Solving hard drive problems 84
- Solving display problems 87
- Solving display problems 81 89
- Solving audio problems 91
- Solving printer problems 93
- Solving network problems 97
- Solving network problems 91 99
- Solving memory problems 100
- Solving software problems 104
- Resetting the password jumper 112
- 10 System backup and recovery 117
- Backing up your information 119
- System Restore 120
- System Recovery 120
- Restore and recovery 125
- Using Windows tools 125
- A Power Cord Set Requirements 128
- Country-Specic Requirements 129
- Nonvolatile memory usage 132
- Nonvolatile memory usage 125 133
- Questions and answers 134
- C Specications 136
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