HP EliteDesk 880 G3 Base Model Tower PC User Manual

Maintenance and Service GuideHP EliteDesk 800 G3 TWR Business PCHP EliteDesk 880 G3 TWR Business PC

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Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause SolutionLow on memory. Add more memory.Hard drive fragmented. Defragment hard drive.Program previously accessed did not release

System does not power on and the LEDs on the front of the computer are not ashing.Cause SolutionSystem unable to power on. Press and hold the power b

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the hard drive may have been damaged.▲ Perfor

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.Cause SolutionThe

Blank screen (no video).Cause SolutionTo access Control Panel in Windows 7, click Start, and then select Control Panel.To access Control Panel in Wind

Monitor does not function properly when used with energy saver features.Cause SolutionMonitor without energy saver capabilities is being used with ene

1 Product featuresStandard conguration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

“No Connection, Check Signal Cable” displays on screen.Cause SolutionMonitor video cable is disconnected. Connect the video cable between the monitor

Fuzzy focus; streaking, ghosting, or shadowing eects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen

Sound does not come out of the speaker or headphones.Cause SolutionAudio is hidden in Computer Setup. Enable the audio in Computer Setup: Advanced >

Line-in jack is not functioning properly.Cause SolutionJack has been recongured in the audio driver or application software.In the audio driver or ap

Printer will not turn on.Cause SolutionThe cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet.P

Keyboard commands and typing are not recognized by the computer.Cause SolutionCAUTION: When attempting to resume from Sleep date, do not hold down the

Solving Hardware Installation ProblemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio

Computer will not start.Cause Solution2. Observe the beeps and LED lights on the front of the computer. Beeps and ashing LEDs are codes for specic p

Network status link light never ashes.NOTE: The network status light is supposed to ash when there is network activity.Cause SolutionNo active netwo

Table 6-2 Solving Network Problems (continued)Diagnostics passes, but the computer does not communicate with the network.Cause SolutionTo access Cont

Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering one or more drive bays.Front panel components 1

System setup utility reports unprogrammed EEPROM.Cause SolutionUnprogrammed EEPROM. Contact an authorized service provider.Solving memory problemsIf y

Insucient memory error during operation.Cause SolutionToo many Terminate and Stay Resident programs (TSRs) are installed.Delete any TSRs that you do

Drive not found (identied).Cause SolutionIf this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advance

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.Cause SolutionCD or DVD disc is dirty. Clean CD or DVD with a

System will not boot from USB ash drive.Cause SolutionBoot order is not correct. Run the Computer Setup utility and change boot sequence in Advanced

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Rear panel componentsRear panel components 1 Audio-out jack for powered audio devices 6 Audio-in jack2 DisplayPort monitor connectors (2) 7 RJ-45

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur

Control panel message Description Recommended action2. Apply hard drive rmware patch if applicable. (Available at http://www.hp.com/support.)3. Back

Control panel message Description Recommended action403-Serial Port D Address Conict Detected Both external and internal serial ports are assigned to

Control panel message Description Recommended action904-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance,

Number of long beeps/blinks Error category2 BIOS3 Hardware4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following pa

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

3. Enter the product name or number.– or –Select Identify now to let HP automatically detect your product.4. Select your computer, and then select you

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these nu

10 Backing up, restoring, and recoveringBacking up, restoring, and recovering in Windows 10This chapter provides information about the following proce

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 131.●If your com

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IM

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

Removing the HP Recovery partition (select products only)HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard d

Guidelines●When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R

●Store personal les in the Documents library, and back it up regularly.●Back up templates that are stored in their associated directories.●Save custo

To recover information you previously backed up:1. Select Start, select All Programs, select Maintenance, and then select Backup and Restore.2. Follow

Using Windows 7 operating system mediaIf you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select products

2 Illustrated parts catalogTWR chassis spare partsComputer major componentsNOTE: HP continually improves and changes product parts. For complete and c

A Battery replacementThe battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent

b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.Type 2a.

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-Specic RequirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

C Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. T

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utili

Nonvolatile memory usageNonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?W

Nonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d

Item Description 250W, 92% ecient 250W, 85% ecient (800 models) 250W, 85% ecient (880 models)* Memory modules (PC4-2400) 16-GB 8-GB 4-GB 2-G

IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat

D SpecicationsTWR SpecicationsTable D-1 SpecicationsItem Value ValueChassisHeightWidthDepth14.4 in6.1 in14.6 in365 mm154 mm370 mmApproximate Weigh

Table D-1 Specications (continued)Item Value Value87/90/87% ecient at 20/50/100% load (115V)87/90/87% ecient at 20/50/100% load (230V)Rated Input

IndexAaccess panellocked 90removal 20access panel, MTillustrated 5administrator password 125antennasdisconnecting 54removal and replacement 68audible

HP Recovery mediacreating 130recovery 133HP Recovery partitionchecking for presence 138recovery 133removing 135using for recovery 138HP Sure Start 150

removal and replacementantennas 68fan 61front I/O assembly 55heat sink 57hood lock 62hood sensor 63option board 67power supply 64processor 59speaker 6

Miscellaneous partsItem Description(1) Front I/O assembly(2) Fan(3) Hood sensor(4) Hood lock(5) Speaker* Secure Digital (SD) card reader* Optical driv

Item Description USB, hardened USB, grey* Keyboards PS/2 slim USB grey USB slim Wireless keyboard, mouse, and dongleBoards, cards, and portsDesc

Cables and adaptersItem Description(1) SATA drive power cable(2) SATA data cable, 6 inch, 2 straight ends* SATA data cable (RF solution), 6 inch, 2 st

© Copyright 2017 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

Item Description DisplayPort to DVI USB-C to USB 3.0 USB 3.1 Type-C to DisplayPortDrivesDescriptionHard drives2-TB, 7200-rpm, 3.5-inch1-TB, 7200-rp

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets

ScrewsThe screws used in the computer are not interchangeable. They may have standard or metric threads and may be of dierent lengths. If an incorrec

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recy

Cable managementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

4 Removal and replacement procedures – Microtower (MT) chassisAdherence to the procedures and precautions described in this chapter is essential for p

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Access panelTo access internal components, you must remove the access panel:1. Prepare the computer for disassembly (Preparation for disassembly on pa

Front bezel1. Prepare the computer for disassembly (Preparation for disassembly on page 19)2. Remove the access panel (Access panel on page 20)3. Lift

Front bezel securityThe front bezel can be secured in place by installing a screw through the front of the chassis into the front bezel.1. Prepare the

Removing bezel blanksOn some models, there may be bezel blanks covering the optical drive bays. You must remove the bezel blank before installing an o

Optional front bezel dust lterSome models are equipped with an optional front bezel dust lter. You must periodically clean the dust lter so that th

MemoryThe computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs).The memory s

DIMM and one 1 GB DIMM, and Channel B should be populated with the other two 1 GB DIMMs. With this conguration, 4 GB will run as dual-channel and 1 G

5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed posit

Drive cageYou must remove the drive cage to access components underneath it.To remove the drive cage:1. Prepare the computer for disassembly (Preparat

Drive cage 29

iv Safety warning notice

Expansion cardsThe computer has two PCI Express x1 expansion sockets, one PCI Express x16 expansion socket, and one PCI Express x16 expansion socket t

●The other two slot covers must be removed with a screwdriver. Insert a at-bladed screwdriver into the slots on the rear of the slot cover (1) and ro

b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the s

8. To install a half-length expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of th

10. Rotate the slot cover retention latch back in place to secure the expansion card.11. Connect external cables to the installed card, if needed. Con

DrivesFor a list of available drives, see Drives on page 10.When installing drives, follow these guidelines:●The primary Serial ATA (SATA) hard drive

Drive positionsDrive positions1 5.25-inch half-height drive bay2 2.5-inch hard drive bay3 3.5-inch secondary hard drive bay4 9.5 mm slim optical drive

System board connectionsRefer to the following illustration and table to identify the system board connectors for your model.Item System board connect

Installing and removing drivesRemoving a 5.25-inch driveCAUTION: All removable media should be taken out of a drive before removing the drive from the

Installing a 5.25-inch drive1. Prepare the computer for disassembly (Preparation for disassembly on page 19)2. Remove the access panel (Access panel o

Table of contents1 Product features ...

5. If you are installing a 5.25-inch drive in a vacant drive bay, you may need to remove the metal shield covering the front of the bay. Insert a at-

7. Connect the power cable (1) and data cable (2) to the rear of the optical drive.8. Connect the opposite end of the data cable to one of the light b

4. Push the green release latch on the right rear side of the drive toward the center of the drive (1), and then slide the drive forward and out of th

5. Push the green release latch on the right rear side of the drive toward the center of the drive (1), and then slide the drive forward and out of th

5. Slide the optical drive through the front bezel all the way into the bay (1) so that the latch on the rear of the drive locks into place (2).6. Con

Removing a 3.5-inch hard driveNOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer

Installing a 3.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 19)2. Remove the access panel (Access pan

–Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the driv

–Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket).4. Remove the drive cage if it was not alr

7. Connect the power cable (1) and data cable (2) to the rear of the hard drive.8. If installing a new drive, connect the opposite end of the data cab

SATA hard drive cables ...

Removing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 19)2. Remove the access panel (Access panel

Installing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 19)2. Remove the access panel (Access pan

5. Connect the power cable (1) and data cable (2) to the rear of the hard drive.NOTE: If the 2.5-inch hard drive is the primary drive, connect the oth

5. To install an M.2 SSD card, slide the pins on the card into the system board connector while holding the card at approximately a 30° angle (1). Pre

WLAN moduleThe WLAN module installs into a connector on the system board.For a list of available WLAN modules, see Boards, cards, and ports on page 8.

Front I/O and power switch assemblyThe front I/O and power switch assembly is attached to the front of the chassis with one screw. Pull the assembly a

6. From the front of the computer, remove the Torx T15 screw that secures the assembly to the chassis.NOTE: Chassis color may vary.7. Rotate the right

Fan sinkTwo fan sinks are oered – one for 95W processors and one for 65W processors.CAUTION: The bond between the fan sink and the processor may be v

5. Lift the heat sink from atop the processor.65W processors95W processorsWhen reinstalling the fan sink, make sure that its bottom has been cleaned w

ProcessorFor a list of available processors, see Computer major components on page 5.1. Prepare the computer for disassembly (Preparation for disassem

Antennas ...

SpeakerThe speaker is attached to the front of the chassis. Remove it from the inside of the chassis.1. Prepare the computer for disassembly (Preparat

Rear fanThe rear fan is secured to the rear of the chassis with three Phillips screws.1. Prepare the computer for disassembly (Preparation for disasse

Hood lock (solenoid)The hood lock is secured to the rear of the chassis with two screws.1. Prepare the computer for disassembly (Preparation for disas

Hood sensorThe hood sensor is installed on the top, rear of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on page 1

Power supplyFor a list of available power supplies, see Computer major components on page 5.The power supply is secured to the rear of the chassis wit

7. Disconnect the power supply cables from the following system board connectors:●PWRCPU●PWRPower supply 65

8. Press the release lever at the front of the power supply (1), slide the power supply toward the front of the computer (2), and then lift the power

Option boardFor a list of available option boards, see Boards, cards, and ports on page 8.An option board can be installed near the back of the system

AntennasThe antennas route from the WLAN module to the front and the rear of the computer.To replace the antennas:1. Prepare the computer for disassem

5. From the inside, rear of the computer, press the tab that secures the antenna cover to the computer.6. From the outside, rear of the computer, rota

Clearing and resetting the BIOS ...

7. Remove the Torx T15 screw that secures the antenna to the computer.8. From inside of the computer, disconnect both antennas from the WLAN module (1

9. Remove both antennas from the tape that secures them to the computer (2), and then thread both antennas through the holes (front and rear) from the

System board1. Prepare the computer for disassembly (Preparation for disassembly on page 19).2. Remove the access panel (Access panel on page 20).3. W

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentX4PCIEXP White Expansion card PWR White 6-pin main powerX1PCIEXP2 Bl

Sys Bd Label Color Component Sys Bd Label Color ComponentCHFAN2 Brown Rear fan connector SATA5 Light blue Any SATA Device other than the primary h

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)Option Description●Hardware subsystem tests●Component tests●Show test logs●Language selectionUpdate System B

Table 5-1 Computer Setup—Main (continued)Option DescriptionApply Custom Defaults and ExitApplies the custom default settings to the computer after re

Appendix D Specications ...

Table 5-2 Computer Setup—Security (continued)Option DescriptionSecurity Conguration TPM Embedded Security●TPM Specication VersionDisplays the curre

Table 5-2 Computer Setup—Security (continued)Option DescriptionNOTE: This selection will only appear when at least one drive that supports the DriveL

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingNOTE: If the system is congured to ‘Power On from Keyboard Ports’ (s

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingControls the virtualization features of the processor. Changing this

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingInterrupt BLets you specify the address. Default is enabled.Lets you

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingPCI Express Power Management (enable/disable)Enabling this option per

Computer Setup—UEFI DriversLets you restart the computer into the 3rd Party Option ROM Management application. You can start this application directly

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If