HP EliteDesk 800 65W G3 Desktop Mini PC User Manual Page 102
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- Table of contents
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Solving front panel component problems
If you encounter problems with devices connected to the front panel, refer to the common causes and
solutions listed in the following table.
A USB device, headphone, or microphone is not recognized by the computer.
Cause Solution
Device is not properly connected. 1. Turn o the computer.
2. Reconnect the device to the front of the computer and
restart the computer.
The device does not have power. If the USB device requires AC power, be sure one end is connected
to the device and one end is connected to a live outlet.
The correct device driver is not installed. 1. Install the correct driver for the device.
2. You might need to reboot the computer.
The cable from the device to the computer does not work. 1. If possible, replace the cable.
2. Restart the computer.
The device is not working. 1. Replace the device.
2. Restart the computer.
USB ports on the computer are disabled in Computer Setup. Run the Computer Setup utility and ensure that the USB ports are
set to Enabled in Security > USB Security.
Solving Internet access problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common
causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause Solution
Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance.
Web browser is not set up properly. Verify that the Web browser is installed and set up to work with
your ISP.
Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a “power” LED light on
the front of the cable/DSL modem.
Cable/DSL service is not available or has been interrupted due to
bad weather.
Try connecting to the Internet at a later time or contact your ISP.
(If the cable/DSL service is connected, the “cable” LED light on the
front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the
computers’s RJ-45 connector. (If the connection is good, the “PC”
LED light on the front of the cable/DSL modem will be on.)
IP address is not congured properly. Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of information
that a Web server can store temporarily with the Web browser.
This is useful for having the browser remember some specic
information that the Web server can later retrieve.)
Windows 7:
1. Select Start > Control Panel.
2. Click Internet Options.
94 Chapter 6 Troubleshooting without diagnostics
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product features 9
- Serial number location 13
- 2 Illustrated parts catalog 14
- Misc parts 17
- Generating static 20
- Grounding the work area 21
- Operating guidelines 22
- Routine care 23
- Service considerations 24
- Cables and connectors 25
- Hard Drives 25
- Lithium coin cell battery 25
- SATA hard drives 26
- SATA hard drive cables 26
- SMART ATA drives 26
- Cable management 27
- Preparation for disassembly 28
- Top cover 29
- Front bezel 30
- Front bezel dust lter 31
- Thermal sensor 32
- SODIMM specications 33
- Populating SODIMM sockets 34
- Replacing SODIMMs 35
- Hard drive 37
- Hard drive cable 39
- Drive cage 41
- WLAN module 44
- WLAN module 37 45
- External antenna 46
- External antenna 39 47
- RTC battery 48
- Heat sink 51
- Heat sink 45 53
- Processor 54
- Option board 57
- System board 58
- System board callouts 60
- Computer Setup–Main 67
- Computer Setup—Security 69
- Computer Setup—Advanced 71
- Computer Setup—UEFI Drivers 76
- Safety and comfort 77
- Helpful hints 78
- Solving general problems 79
- Solving general problems 73 81
- Solving power problems 83
- Solving hard drive problems 84
- Solving display problems 87
- Solving display problems 81 89
- Solving audio problems 91
- Solving printer problems 93
- Solving network problems 97
- Solving network problems 91 99
- Solving memory problems 100
- Solving software problems 104
- Resetting the password jumper 112
- 10 System backup and recovery 117
- Backing up your information 119
- System Restore 120
- System Recovery 120
- Restore and recovery 125
- Using Windows tools 125
- A Power Cord Set Requirements 128
- Country-Specic Requirements 129
- Nonvolatile memory usage 132
- Nonvolatile memory usage 125 133
- Questions and answers 134
- C Specications 136
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