Hp ProLiant DL320 G5p Server User Manual download pdf (Page 93)

Technical support 93

Technical support

Related documents

For related documentation, refer to the Documentation CD.

HP contact information

For the name of the nearest HP authorized reseller:

• See the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage

(http://welcome.hp.com/country/us/en/contact_us.html

). To contact HP by phone:

o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a

week. For continuous quality improvement, calls may be recorded or monitored.

o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more

information about Care Packs, refer to the HP website (http://www.hp.com/hps

• In other locations, see the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow

for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP

service providers or service partners) identifies that the repair can be accomplished by the use of a CSR

part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these

parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for

customer self repair. If, however, you require that HP replace them for you, there may or may not be

additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,

HP requires that an authorized service provider replace the part. These parts are identified as "No" in the

Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day

delivery. Same day or four-hour delivery may be offered at an additional charge where geography

permits. If assistance is required, you can call the HP Technical Support Center and a technician will help

you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a

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Hp ProLiant DL320 G5p Server User Manual Page 93