Hp 1215 User Manual download pdf (Page 85)

Troubleshooting

www.hp.com/photosmart 79

When I connected a USB

cable between the printer

and my computer, the

“New Hardware Wizard”

message appeared once,

but the printer did not

install. Now the “New

Hardware Wizard” will not

appear again.

(Windows PC only)

Installation was not

completed, it was canceled,

or there was an error.

1. Disconnect the printer from your computer and then reconnect it.

• Unplug the USB cable, then plug it back in.

2. Remove the printer software and then reinstall it.

• Insert the printer software CD into the computer.

•Click

Remove HP PhotoSmart 1215/1218 Series

software

• Follow the instructions on your computer screen to uninstall

the software.

• When the uninstall is completed, turn the computer

OFF

and

then

again.

• Reinstall the software. See the separate software installation

instructions.

When I connect a USB

cable between the printer

and my computer, an

“Unknown device”

message appears.

(Windows PC only)

Static electricity has built up

in the cable between your

computer and printer.

You may have a defective

USB cable.

The software could not

identify the new printer; the

printer-USB connection may

be defective.

1. Disconnect the USB cable from your printer.

2. Disconnect the power cable from the printer.

3. Wait approximately 30 seconds.

4. Plug the power cable back into the printer.

5. Plug the USB cable back into the printer.

6. If “Unknown device” continues to appear in the “New hardware

found” dialog, check the Web for updates or contact HP

Customer Care. See the back cover for contact information.

Problem Possible cause Solution

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Hp 1215 User Manual Page 85

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