Hp 1215 User Manual download pdf (Page 81)

Troubleshooting

www.hp.com/photosmart 75

The software did not install

correctly.

You need to uninstall the

printer software for any

reason.

There may be a conflict

with your virus protection

program.

There may be a conflict

with another software

program.

There may be a conflict

with a peripheral device

connected to the printer.

Macintosh

1. Uninstall your printer software. Insert the printer software CD into

your computer, select

Uninstall

from the Installer, then follow the

instructions on your computer screen.

2. Close any active virus protection programs.

3. Exit all software programs.

4. Reinstall the printer software.

If you are still having problems with the software installation, see the

inside back cover of this guide for HP Customer Care contact

information.

Problem Possible cause Solution

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Hp 1215 User Manual Page 81