HP DL120 - ProLiant - G5 Troubleshooting Guide download pdf (Page 45)

Hardware problems 45

contact HP support ("Contacting HP" on page 185, "Contacting HP technical support or an authorized

reseller" on page 185).

System completes POST but drive fails

Action:

1. Be sure no loose connections (on page 18) exist.

2. Be sure no device conflict exists.

3. Be sure the hard drive is cabled properly and terminated if necessary.

4. Be sure the hard drive data cable is working by replacing it with a known functional cable.

5. Be sure the access panel is installed properly when the server is operating. Drives may overheat and

cause sluggish response or drive failure.

6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as

indicated.

7. Run RBSU ("HP ROM-Based Setup Utility" on page 67) to verify that the boot controller order is set

properly.

No hard drives are recognized

Action:

1. Be sure no power problems (on page 37) exist.

2. Check for loose connections (on page 18).

3. Be sure that the controller supports the hard drives being installed.

4. Be sure the controller has the most recent firmware.

5. If the controller supports license keys and the configuration is dual domain, be sure the license key is

installed.

Hard drive is not recognized by the server

Action:

1. Check the hard drive LEDs to be sure they indicate normal function. For information on hard drive LEDs,

see hard drive LED combinations (on page 20). For server-specific hard drive LED information, see the

server documentation or the HP website (http://www.hp.com).

2. Be sure no loose connections (on page 18) exist.

3. Be sure the correct drive controller drivers are installed.

4. Be sure the hard drive is configured properly:

a. To determine the proper configuration, see the hard drive documentation.

b. Remove the hard drive and be sure the configuration jumpers are set properly.

c. For a non-hot-plug hard drive, be sure a conflict does not exist with another hard drive. Check for

SCSI ID conflicts.

d. When using an array controller, be sure the hard drive is configured in an array. Run ACU.

1 2 ... 40 41 42 43 44 45 46 47 48 49 50 ... 200 201

No comments

HP DL120 - ProLiant - G5 Troubleshooting Guide Page 45