HP DL120 - ProLiant - G5 Troubleshooting Guide Page 21
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- TROUBLESHOOTING
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Common problem resolution 21
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
On, off, or flashing
Alternating amber
and blue
The drive has failed, or a predictive failure alert has been received
for this drive; it also has been selected by a management
application.
On, off, or flashing
Steadily blue The drive is operating normally, and it has been selected by a
management application.
On
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
Off The drive is online, but it is not active currently.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity expansion
or stripe migration, but a predictive failure alert has been received
for this drive. To minimize the risk of data loss, do not replace the
drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, erasing, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Flashing irregularly
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing irregularly
Off The drive is active, and it is operating normally.
Off
Steadily amber A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off
Off The drive is offline, a spare, or not configured as part of an array.
Server updates with an HP Trusted Platform Module
and BitLocker™ enabled
When a TPM is installed and enabled in RBSU, and when the Microsoft® Windows® BitLocker™ Drive
Encryption feature is enabled, always disable BitLocker™ before performing any of the following
procedures:
• Restarting the computer for maintenance without a PIN or startup key
• Updating firmware (on page 82)
• Upgrading critical early boot components
• Upgrading the system board to replace or remove the TPM
• Disabling or clearing the TPM
• Moving a BitLocker™-protected drive to another server
• Adding an optional PCI device, such as a storage controller or network adapter
- HP Proliant Servers 1
- Troubleshooting Guide 1
- Contents 3
- Contents 4 4
- Contents 5 5
- Contents 6 6
- Contents 7 7
- Introduction 8
- 375445-402 (April 2011) 9
- 375445-401 (January 2011) 9
- Introduction 10 10
- Getting started 11
- Pre-diagnostic steps 12
- Warnings and cautions 13
- Electrostatic discharge 14
- Symptom information 15
- Getting started 16 16
- Getting started 17 17
- Common problem resolution 18
- DIMM handling guidelines 19
- Hard drive guidelines 19
- Hard drive LED combinations 20
- Diagnostic flowcharts 22
- Start diagnosis flowchart 24
- General diagnosis flowchart 24
- Diagnostic flowcharts 25 25
- Power-on problems flowchart 26
- Diagnostic flowcharts 27 27
- Diagnostic flowcharts 28 28
- Diagnostic flowcharts 29 29
- POST problems flowchart 30
- Diagnostic flowcharts 31 31
- • Corrupted OS 32
- Diagnostic flowcharts 33 33
- Diagnostic flowcharts 34 34
- Diagnostic flowcharts 35 35
- Diagnostic flowcharts 36 36
- Hardware problems 37
- UPS problems 38
- General hardware problems 39
- Unknown problem 40
- Third-party device problems 41
- Internal system problems 42
- Diskette drive problems 43
- SD card problems 46
- USB drive key problems 46
- Fan problems 47
- Memory problems 48
- Server is out of memory 49
- Memory count error exists 49
- PPM problems 50
- Processor problems 51
- Tape drive problems 51
- Stuck tape issue 52
- Read/write issue 52
- Backup issue 52
- External device problems 53
- Video colors are wrong 54
- Mouse and keyboard problems 55
- Audio problems 55
- Printer problems 55
- Cable problems 56
- Local I/O cable problems 56
- Modem problems 56
- Network controller problems 58
- Expansion board problems 59
- Software problems 60
- Operating system updates 61
- Software locks up 63
- ROM problems 64
- Boot problems 65
- Software tools and solutions 67
- Using RBSU 68
- Auto-configuration process 68
- Boot options 69
- BIOS Serial Console 69
- Configuring AMP modes 69
- Array Configuration Utility 70
- Management tools 72
- Erase Utility 74
- HP Systems Insight Manager 74
- Redundant ROM support 74
- USB support 74
- Diagnostic tools 75
- Integrated Management Log 76
- Array diagnostic software 76
- Keeping the system current 77
- ProLiant Support Packs 78
- Smart Update Firmware DVD 78
- HP Service Pack for ProLiant 78
- HP Smart Update Manager 79
- Firmware maintenance 80
- Option ROMs 81
- Verifying firmware versions 82
- Updating firmware 82
- • ROMPaq Diskette 84
- • ROMPaq USB Key 84
- Online resources 86
- Management of the server 90
- Error messages 91
- Error messages 92 92
- Error messages 93 93
- Error messages 94 94
- Error messages 95 95
- Error messages 99 99
- Mirror Data Miscompare 101
- Error messages 102 102
- Error messages 104 104
- 3. Restart the system 104
- Error messages 107 107
- Error messages 110 110
- Error messages 111 111
- Error messages 112 112
- Error messages 113 113
- Error messages 114 114
- Error messages 115 115
- Error messages 116 116
- Error messages 117 117
- Error messages 118 118
- 2. Replace the drive 118
- Error messages 119 119
- Error messages 120 120
- Error messages 121 121
- Error messages 122 122
- Fan Solution Not Sufficient 123
- Fatal DMA Error 123
- Fatal Express Port Error 123
- Fatal Front Side Bus Error 123
- Fatal Global Protocol Error 123
- Error messages 124 124
- Error messages 125 125
- Error messages 126 126
- No Floppy Drive Present 127
- No Keyboard Present 127
- • Install a power supply 128
- Error messages 129 129
- Error messages 130 130
- 1. Power down the server 130
- 100 Series 132
- 102-System Board Failure 133
- 104-ASR Timer Failure 134
- 162-System Options Not Set 134
- 163-Time & Date Not Set 134
- 180-Log Reinitialized 134
- 200 Series 135
- Error messages 136 136
- Error messages 137 137
- Error messages 138 138
- 300 Series 139
- 400 Series 140
- 600 Series 140
- 1100 Series 142
- 1600 Series 142
- 1611-Fan Failure Detected 143
- Error messages 145 145
- 1700 Series 146
- Error messages 148 148
- Error messages 149 149
- Error messages 150 150
- Error messages 151 151
- Error messages 152 152
- Error messages 153 153
- Paths 154
- Error messages 155 155
- Error messages 156 156
- Error messages 157 157
- • Reseat the controllers 158
- Error messages 159 159
- Error messages 160 160
- Error messages 161 161
- Error messages 163 163
- 1780-Disk 0 Failure 164
- 1781-Disk 1 Failure 165
- 1782-Disk Controller Failure 165
- • Run ACU 166
- 1791-Disk 1 Error 169
- Error messages 170 170
- Event list error messages 171
- Error messages 172 172
- Error messages 173 173
- Error messages 174 174
- Server blade error codes 175
- Interconnect A Error Code 176
- Interconnect B Error Code 177
- Power supply error codes 178
- Memory-related port 85 codes 181
- Miscellaneous port 85 codes 182
- Message ID: 4137 183
- Message ID: 4140 184
- Message ID: 4141 184
- Message ID: 4169 184
- Message ID: 4190 184
- Contacting HP 185
- Microsoft® operating systems 186
- Linux operating systems 187
- SCO operating systems 188
- IBM OS/2 operating systems 189
- Acronyms and abbreviations 191
- Index 195 195
- Index 196 196
- Index 197 197
- Index 198 198
- Index 199 199
- Index 200 200
- Index 201 201
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