HP DL120 - ProLiant - G5 Troubleshooting Guide Page 188
- Page / 201
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
Contacting HP 188
o
List of drivers from the PSP (/var/log/hppldu.log)
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
Novell NetWare operating systems
Collect the following information:
• Whether the operating system was factory installed
• Operating system version number
• Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
• A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
• A list of any SET parameters that are different from the NetWare default settings
• A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
• If HP drivers are installed:
o Version of the PSP used
o List of drivers from the PSP
• Printouts or electronic copies (to e-mail to a support technician) of:
o SYS:SYSTEM\SYS$LOG.ERR
o SYS:SYSTEM\ABEND.LOG
o SYS:ETC\CPQLOG.LOG
o SYS:SYSTEM\CONFIG.TXT
o SYS:SYSTEM\SURVEY.TXT
• Current patch level
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
• Installed system software versions (TCP/IP, VP/Ix)
• Process status at time of failure, if possible
• Printouts or electronic copies (to e-mail to a support technician) of:
o Output of /etc/hwconfig command
o Output of /usr/bin/swconfig command
- HP Proliant Servers 1
- Troubleshooting Guide 1
- Contents 3
- Contents 4 4
- Contents 5 5
- Contents 6 6
- Contents 7 7
- Introduction 8
- 375445-402 (April 2011) 9
- 375445-401 (January 2011) 9
- Introduction 10 10
- Getting started 11
- Pre-diagnostic steps 12
- Warnings and cautions 13
- Electrostatic discharge 14
- Symptom information 15
- Getting started 16 16
- Getting started 17 17
- Common problem resolution 18
- DIMM handling guidelines 19
- Hard drive guidelines 19
- Hard drive LED combinations 20
- Diagnostic flowcharts 22
- Start diagnosis flowchart 24
- General diagnosis flowchart 24
- Diagnostic flowcharts 25 25
- Power-on problems flowchart 26
- Diagnostic flowcharts 27 27
- Diagnostic flowcharts 28 28
- Diagnostic flowcharts 29 29
- POST problems flowchart 30
- Diagnostic flowcharts 31 31
- • Corrupted OS 32
- Diagnostic flowcharts 33 33
- Diagnostic flowcharts 34 34
- Diagnostic flowcharts 35 35
- Diagnostic flowcharts 36 36
- Hardware problems 37
- UPS problems 38
- General hardware problems 39
- Unknown problem 40
- Third-party device problems 41
- Internal system problems 42
- Diskette drive problems 43
- SD card problems 46
- USB drive key problems 46
- Fan problems 47
- Memory problems 48
- Server is out of memory 49
- Memory count error exists 49
- PPM problems 50
- Processor problems 51
- Tape drive problems 51
- Stuck tape issue 52
- Read/write issue 52
- Backup issue 52
- External device problems 53
- Video colors are wrong 54
- Mouse and keyboard problems 55
- Audio problems 55
- Printer problems 55
- Cable problems 56
- Local I/O cable problems 56
- Modem problems 56
- Network controller problems 58
- Expansion board problems 59
- Software problems 60
- Operating system updates 61
- Software locks up 63
- ROM problems 64
- Boot problems 65
- Software tools and solutions 67
- Using RBSU 68
- Auto-configuration process 68
- Boot options 69
- BIOS Serial Console 69
- Configuring AMP modes 69
- Array Configuration Utility 70
- Management tools 72
- Erase Utility 74
- HP Systems Insight Manager 74
- Redundant ROM support 74
- USB support 74
- Diagnostic tools 75
- Integrated Management Log 76
- Array diagnostic software 76
- Keeping the system current 77
- ProLiant Support Packs 78
- Smart Update Firmware DVD 78
- HP Service Pack for ProLiant 78
- HP Smart Update Manager 79
- Firmware maintenance 80
- Option ROMs 81
- Verifying firmware versions 82
- Updating firmware 82
- • ROMPaq Diskette 84
- • ROMPaq USB Key 84
- Online resources 86
- Management of the server 90
- Error messages 91
- Error messages 92 92
- Error messages 93 93
- Error messages 94 94
- Error messages 95 95
- Error messages 99 99
- Mirror Data Miscompare 101
- Error messages 102 102
- Error messages 104 104
- 3. Restart the system 104
- Error messages 107 107
- Error messages 110 110
- Error messages 111 111
- Error messages 112 112
- Error messages 113 113
- Error messages 114 114
- Error messages 115 115
- Error messages 116 116
- Error messages 117 117
- Error messages 118 118
- 2. Replace the drive 118
- Error messages 119 119
- Error messages 120 120
- Error messages 121 121
- Error messages 122 122
- Fan Solution Not Sufficient 123
- Fatal DMA Error 123
- Fatal Express Port Error 123
- Fatal Front Side Bus Error 123
- Fatal Global Protocol Error 123
- Error messages 124 124
- Error messages 125 125
- Error messages 126 126
- No Floppy Drive Present 127
- No Keyboard Present 127
- • Install a power supply 128
- Error messages 129 129
- Error messages 130 130
- 1. Power down the server 130
- 100 Series 132
- 102-System Board Failure 133
- 104-ASR Timer Failure 134
- 162-System Options Not Set 134
- 163-Time & Date Not Set 134
- 180-Log Reinitialized 134
- 200 Series 135
- Error messages 136 136
- Error messages 137 137
- Error messages 138 138
- 300 Series 139
- 400 Series 140
- 600 Series 140
- 1100 Series 142
- 1600 Series 142
- 1611-Fan Failure Detected 143
- Error messages 145 145
- 1700 Series 146
- Error messages 148 148
- Error messages 149 149
- Error messages 150 150
- Error messages 151 151
- Error messages 152 152
- Error messages 153 153
- Paths 154
- Error messages 155 155
- Error messages 156 156
- Error messages 157 157
- • Reseat the controllers 158
- Error messages 159 159
- Error messages 160 160
- Error messages 161 161
- Error messages 163 163
- 1780-Disk 0 Failure 164
- 1781-Disk 1 Failure 165
- 1782-Disk Controller Failure 165
- • Run ACU 166
- 1791-Disk 1 Error 169
- Error messages 170 170
- Event list error messages 171
- Error messages 172 172
- Error messages 173 173
- Error messages 174 174
- Server blade error codes 175
- Interconnect A Error Code 176
- Interconnect B Error Code 177
- Power supply error codes 178
- Memory-related port 85 codes 181
- Miscellaneous port 85 codes 182
- Message ID: 4137 183
- Message ID: 4140 184
- Message ID: 4141 184
- Message ID: 4169 184
- Message ID: 4190 184
- Contacting HP 185
- Microsoft® operating systems 186
- Linux operating systems 187
- SCO operating systems 188
- IBM OS/2 operating systems 189
- Acronyms and abbreviations 191
- Index 195 195
- Index 196 196
- Index 197 197
- Index 198 198
- Index 199 199
- Index 200 200
- Index 201 201
Related products and manuals for PC/workstation barebones HP DL120 - ProLiant - G5
(34 pages)
(17 pages)
© 2020, manymanuals.com. All rights reserved. | 0.822 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comments to this Manuals