Hp LaserJet 1100 All-in-One Printer series User Manual Page 1

Copyright© 1999Hewlett-Packard Co.Printed in GermanyManual Part No.C4218-90962*C4218-90962**C4218-90962*C4218-90962HP LaserJet 1100A User GuideLaserJe

vi ContentsENAppendix F Accessories and ordering informationAppendix G Scanner resolution and gray scaleOverview . . . . . . . . . . . . . . . . .

90 Chapter 8 Troubleshooting the printerEN

EN 919Troubleshooting the Copier/ScannerThis chapter provides information on the following subjects:●Finding the solution●Improving scan/copy quality

92 Chapter 9 Troubleshooting the Copier/ScannerENFinding the solutionUse this section to find the solution to common scanner problems.Scanning proble

ENFinding the solution 93The scanner did nothingIs the scanner correctly connected and latched to the printer? The scanner must be connected and the a

94 Chapter 9 Troubleshooting the Copier/ScannerENDo you have other devices running on your computer?The HP LaserJet 1100A Printer•Copier•Scanner may

ENFinding the solution 95No preview appeared on screenAre you currently copying or printing? Wait for the copy or print job to be completed before sca

96 Chapter 9 Troubleshooting the Copier/ScannerENScanned image is of poor qualityIs the original a second generation photo or picture?Reprinted photo

ENFinding the solution 97Part of the image did not scan or is missing textWas the original loaded correctly?Verify you loaded the original correctly.

98 Chapter 9 Troubleshooting the Copier/ScannerENThe text cannot be editedHave you specified either the Document Assistant or the LaserJet Document D

ENFinding the solution 99The scan takes too longDo you have your resolution and gray scale set too high?Having the resolution and gray scale set high

EN 11Getting to know the printerThis chapter provides information on the following topics:●Printer features and benefits●Printer components●Choosing

100 Chapter 9 Troubleshooting the Copier/ScannerENError messages appear on the screenUnable to activate TWAIN source●If you are acquiring an image fr

ENFinding the solution 101No copy came out or the scanner did nothingIs paper loaded in the printer paper input tray?Load paper in the printer. See “L

102 Chapter 9 Troubleshooting the Copier/ScannerENCopies are blank, missing images, or faded Are you making a Quick Copy when you should be using the

ENImproving scan/copy quality 103Improving scan/copy qualityThis section provides information on the following topics:●Preventative steps●Image defect

104 Chapter 9 Troubleshooting the Copier/ScannerENImage defect examples Vertical white stripesToo light or darkBlank pagesUnwanted lin

ENImproving scan/copy quality 105Correcting scan/copy defectsVertical white stripes ●The scanner may need recalibrated. See “Calibrating the scanne

106 Chapter 9 Troubleshooting the Copier/ScannerENBlack dots or streaks ●There may be ink, glue, correction fluid, or an unwanted substance on t

ENCalibrating the scanner 107Calibrating the scannerIf images are showing defects, the scanner may need to be calibrated. First verify the problem is

108 Chapter 9 Troubleshooting the Copier/ScannerENCleaning the scanner You may need to clean the scanner after scanning or copying items that hav

ENClearing scanner jams 109Clearing scanner jamsOccasionally, paper becomes jammed during a scan or copy job. Some of the causes include the following

2 Chapter 1 Getting to know the printerENPrinter features and benefitsCongratulations on the purchase of your new printer. You can . . .Print with ex

110 Chapter 9 Troubleshooting the Copier/ScannerENClearing jams 1 Open the scanner door.2 Locate and grasp the original on the top or bottom sid

ENClearing scanner jams 111Clearing hard-to-reach jams Remove the scanner from the printer. See “Removing the scanner.” CAUTIONRemoving the scann

112 Chapter 9 Troubleshooting the Copier/ScannerENRemoving the scannerTo remove the scanner from the printer, follow the instructions below:CAUTION R

EN 11310Service and supportThis chapter provides information on the following topics:●Availability●Obtaining hardware service●Guidelines for repackin

114 Chapter 10 Service and supportENAvailabilityHP provides a variety of service and support options around the world. Availability of these programs

ENGuidelines for repacking the printer 115Guidelines for repacking the printer●If possible, include print samples and 5-10 sheets of paper or other me

116 Chapter 10 Service and supportENGuidelines for repacking the scanner●Remove the scanner from the printer. See “Removing the scanner.”●Use the shi

ENService information form 117Service information formService information formWho is returning the equipment?Date:Person to contact:Phone:Alternate co

118 Chapter 10 Service and supportENHP SupportThank you for your purchase. Along with your product, you receive a variety of support services from He

ENHP Support 119European Customer Support Center language and in-country options availableOpen Monday through Friday 8:30–18:00 CETHP provides a free

ENPrinter components 3Printer components 1. Printer control panel2. Paper supports3. Paper input tray4. Single-sheet paper input tray (prio

120 Chapter 10 Service and supportENItalianItaly: (39) (2) 264-10350SpanishSpain: (34) (90) 232-1123PortuguesePortugal: (351) (1) 441-7199In-countr

ENHP Support 121Russia (7) (95) 923-5001Singapore (65) 272-5300Taiwan (886) (02) 717-0055 Thailand 66 (2) 661-4011-4Turkey (90) (212) 224-5925

122 Chapter 10 Service and supportENOnline servicesFor 24-hour access to information over your modem, we suggest these services:World Wide Web URLPri

ENHP Support 123Obtaining software utilities and electronic informationObtain printer drivers.U.S. and CanadaPhone: (1) (805) 257-5565Mail: Hewlett-Pa

124 Chapter 10 Service and supportENHP direct ordering for accessories or suppliesCall 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).HP Support As

ENHP Support 125Hong Kong (852) 2506-2422Hungary (36) (1) 252-4647India +91 (0) 11 682 6031Indonesia +62 (0) 21 352 2044Italy 1678-59020Korea +82 (0)

126 Chapter 10 Service and supportENWorldwide sales and service officesBefore calling an HP Sales and Service office, be sure to contact the appropri

ENWorldwide sales and service offices 127Czech RepublicHewlett-Packard s. r. o.Novodvorská 82CZ-14200 Praha 4Phone: (42) (2) 613-07111Fax: (42) (2) 47

128 Chapter 10 Service and supportENKoreaHewlett-Packard Korea25-12, Yoido-dong, Youngdeungpo-kuSeoul 150-010Phone: (82) (2) 769-0114Fax: (82) (2) 78

ENWorldwide sales and service offices 129SpainHewlett-Packard Española, S.A.Carretera de la Coruña km 16.500E-28230 Las Rozas, MadridPhone: (34) (1) 6

4 Chapter 1 Getting to know the printerENPrinter control panelThe printer control panel is comprised of two lights and one lighted button. These ligh

130 Chapter 10 Service and supportEN

EN 131APrinter specificationsThis chapter provides information on the following topics:●Specifications●FCC compliance●Environmental Product Stewardsh

132 Appendix A Printer specificationsENSpecificationsPrinter specificationsEnvironmental specificationsOperating environment Printer plugged into an

ENSpecifications 133Physical specificationsDimensions ● Width: 367 mm (14.5 in.)● Depth: 325 mm (12.8 in.)● Height: 378 mm (14.9 in.)Weight (cartridge

134 Appendix A Printer specificationsENFCC complianceThis equipment has been tested and found to comply with the limits for a Class B digital device,

ENEnvironmental Product Stewardship Program 135Environmental Product Stewardship ProgramProtecting the EnvironmentHewlett-Packard Company is committed

136 Appendix A Printer specificationsENThe design of this HP LaserJet printer facilitates the recycling of:PlasticsPlastic parts have markings accord

ENMaterial safety data sheet 137Material safety data sheetThe Toner Cartridge/Drum MSDS can be obtained by contacting the HP LaserJet Supplies website

138 Appendix A Printer specificationsENRegulatory statementsDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN45014Manufacturer's Nam

ENRegulatory statements 139Laser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has im

ENPrinter components 5Printer paper input traysRear paper input trayThe paper input tray located closest to the back of the printer can hold up to 125

140 Appendix A Printer specificationsENLaser statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP LaserJet 1100 -laserkir

EN 141BScanner specificationsThis chapter provides information on the following topics:●Specifications●FCC compliance●Environmental product stewardsh

142 Appendix B Scanner specificationsENSpecificationsHP LaserJet 1100A Printer•Copier•Scanner specificationsEnvironmental specificationsOperating env

ENSpecifications 143Physical specificationsDimensions●Width: 367 mm (14.5 in.)●Depth: 402 mm (15.8 in.)●Height: 378 mm (14.9 in.)Weight (including sca

144 Appendix B Scanner specificationsENCopier\Scanner capacities and ratingsSpeed 7 pages per minuteInput bin capacityApprox. 20 sheets of regular we

ENFCC compliance 145FCC complianceThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15

146 Appendix B Scanner specificationsENEnvironmental product stewardshipProtecting the EnvironmentHewlett-Packard Company is committed to providing q

ENRegulatory statements 147Regulatory statements Declaration of Conformityaccording to ISO/IEC Guide 22 and EN45014Manufacturer's Name: Hewlett-P

148 Appendix B Scanner specificationsENLaser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administ

ENRegulatory statements 149Laser statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP LaserJet XXXX -laserkirjoitin on käy

6 Chapter 1 Getting to know the printerENPrinter paper output pathsPaper output binThe paper output bin is located on the front of the printer. Print

150 Appendix B Scanner specificationsEN

EN 151CPaper specificationsThis chapter provides information on the following topics:●Printer paper specifications●Supported paper sizes (printer)●Gu

152 Appendix C Paper specificationsENPrinter paper specificationsHP LaserJet printers produce excellent print quality. This printer accepts a variety

ENGuidelines for using paper 153Guidelines for using paperFor best results, use conventional 20 lb (75 g/m2) paper. Make sure the paper is of good qua

154 Appendix C Paper specificationsENLabelsLabel constructionWhen selecting labels, consider the quality of each component:●Adhesives: The adhesive m

ENGuidelines for using paper 155EnvelopesEnvelope constructionEnvelope construction is critical. Envelope fold lines can vary considerably, not only b

156 Appendix C Paper specificationsENEnvelopes with adhesive strips or flapsEnvelopes with a peel-off adhesive strip or with more than one flap that

ENGuidelines for using paper 157Card stock and heavy mediaMany types of card stock can be printed from the paper input tray, including index cards and

158 Appendix C Paper specificationsEN

EN 159DMemory (DIMMs)This chapter provides information on the following topics:●Installing DIMMs (memory)●Test DIMM installation●Removing DIMMs

ENPrinter components 7Printer doorOpen the printer door to access the toner cartridge, clear jams, and clean the printer. The printer door is located

160 Appendix D Memory (DIMMs)ENInstalling DIMMs (memory) Adding memory (RAM only) to the HP LaserJet 1100 will enable you to print more complex

ENInstalling DIMMs (memory) 161 4 Position the DIMM chip over the slot located inside the printer memory door. The gold contacts should be pointi

162 Appendix D Memory (DIMMs)ENTest DIMM installationTest the DIMM installation by printing a self-test page and checking the “memory available” spec

ENRemoving DIMMs 163Removing DIMMs To remove DIMMs, follow the instructions below:CAUTIONHandling a DIMM chip (memory) without wearing a grounded

164 Appendix D Memory (DIMMs)EN

EN 165EWarranty and licensingThis chapter provides information on the following topics:●Hewlett-Packard software license agreement●Hewlett-Packard li

166 Appendix E Warranty and licensingENHewlett-Packard software license agreementATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE

ENHewlett-Packard software license agreement 167Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer,

168 Appendix E Warranty and licensingENHewlett-Packard limited warranty statement1. HP warrants to you, the end-user customer, that HP hardware, acce

ENHewlett-Packard limited warranty statement 1697 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUS

8 Chapter 1 Getting to know the printerENChoosing paper and other mediaHP LaserJet printers produce excellent print quality documents. You can print

170 Appendix E Warranty and licensingENLimited warranty for toner cartridge lifeNote The warranty below applies to the toner cartridge that came with

ENLimited warranty for toner cartridge life 171How do I return the faulty cartridge?In the event the cartridge proves to be defective, complete the Se

172 Appendix E Warranty and licensingEN

EN 173FAccessories and ordering informationYou can increase the capabilities of the printer with optional accessories and supplies. Use accessories a

174 Appendix F Accessories and ordering informationENOrdering informationItem Description or Use Order NumberPrinter memoryDual in-line memory module

EN 175Supple-mentary documen-tationHP LaserJet Printer Family Paper Specification GuideA guide to using paper and other print media with HP LaserJet p

176 Appendix F Accessories and ordering informationEN

EN 177GScanner resolution and gray scaleThis chapter provides information on the following topics:●Overview●Resolution and gray-scale guidelines●Reso

178 Appendix G Scanner resolution and gray scaleENOverviewIf you are printing a scanned image or copying an image and the quality is not as you expec

ENResolution and gray-scale guidelines 179Resolution and gray-scale guidelinesResolution and gray-scale guidelinesIntended use for scan Recommended re

ENLoading paper into the printer 9Loading paper into the printerPaper should be loaded with the top down and the side-to-be printed facing forward. Al

180 Appendix G Scanner resolution and gray scaleENResolutionGenerally, the ideal scanning resolution is 150 dots per inch (dpi). Changing the size of

ENGray scale 181Gray scaleYou can set the gray scale to either 1 or 8 in your Copier/Scanner software.Usage tableUses for 1 bit setting Uses for

182 Appendix G Scanner resolution and gray scaleEN

EN Index 183IndexAAccessories and orderinginformation 173part numbers 174Acquire an image 53BBest qualityprinter setting 45Bookletsprinting 42CCa

184 IndexENHHelp, online 12accessing 27HP FIRST 124IImageadd annotations 55defectsCopier/Scanner 104printer 74enhancements 54Image defectsCopier

EN Index 185Paper jamprinterclearing 82scannerclearing 109Powerprinterturn off 10voltage conversions 10Precautionscopying 25printerpaper jams 82s

186 IndexENSettingsprint quality 45printer properties (driver) 11Quick Copy, changing 59SoftwareCopier Control Panel 20Document Assistant 18La

Copyright© 2002Hewlett-Packard Co.Manual Part No.C4218-90962*C4218-90962**C4218-90962*C4218-90962

10 Chapter 1 Getting to know the printerENTurning the power offPrinters that require 100-127 volts of power must be unplugged to turn the power off.

ENAccessing printer properties (driver) and help 11Accessing printer properties (driver) and helpThis section provides information on the following to

12 Chapter 1 Getting to know the printerENPrinter online helpPrinter properties online helpThe printer properties (driver) online help includes infor

ENPrinting a self-test page 13Printing a self-test pageAmong other items, a self-test page provides all of the printer configuration settings, scanner

14 Chapter 1 Getting to know the printerEN

EN 152Getting to know the Copier/ScannerThis chapter provides information on the following topics:●Scanner features and benefits●Getting to know the

16 Chapter 2 Getting to know the Copier/ScannerENScanner features and benefitsScanUse HP software to simplify your office tasks:●Faxing●E-Mailing●Edi

ENGetting to know the software 17Getting to know the softwareBring the world to your fingertips by using the full-featured software solution included

18 Chapter 2 Getting to know the Copier/ScannerENDocument Assistant (Windows 9x & NT 4.0)The Document Assistant is quick and convenient, and can

ENGetting to know the software 19LaserJet Document Desktop(Windows 3.1x, 9x, NT 4.0)The LaserJet Document Desktop is a full-featured desktop applicati

HP LaserJet 1100A Printer•Copier•ScannerUser Guide _________________

20 Chapter 2 Getting to know the Copier/ScannerENQuick Copy settingsThe Quick Copy feature enables you to make consistent and convenient copies. Your

ENGetting to know the software 21LaserJet ToolboxThe LaserJet Toolbox enables you to customize your software solution to meet your needs. ●Change the

22 Chapter 2 Getting to know the Copier/ScannerENCopier/Scanner components Note To remove the scanner from the printer, see “Removing the scanne

ENCopier/Scanner components 23Scanner paper input tray, guides, and output pathThe scanner paper input tray is located on the front, top side of the s

24 Chapter 2 Getting to know the Copier/ScannerENSupported paper sizes and types (media)The Copier/Scanner for the HP LaserJet 1100 can handle a broa

ENPrecautions for copying and scanning 25Precautions for copying and scanningYou should not put anything in the Copier/Scanner that could get stuck in

26 Chapter 2 Getting to know the Copier/ScannerENLoading Copier/Scanner originals1 Load the original with the narrow side down and the side-to-be-sca

ENAccessing the online help 27Accessing the online helpTo access the HP LaserJet 1100 Online Help, use any of the three methods below:●Program Group:•

28 Chapter 2 Getting to know the Copier/ScannerEN

EN 293Printing mediaThis chapter provides information on the following topics:●Printing transparencies●Printing envelopes●Printing labels●Printing le

Hewlett-Packard Company11311 Chinden BoulevardBoise, Idaho 83714 U.S.A.© Copyright Hewlett-Packard Company 2002All Rights Reserved. Reproduction, adap

30 Chapter 3 Printing mediaENPrinting transparenciesOnly use transparencies recommended for use in laser printers, such as HP transparency film. See

ENPrinting envelopes 31Printing envelopesCAUTION Only use envelopes recommended for laser printers. See “Printer paper specifications.”1 Adjust the pa

32 Chapter 3 Printing mediaENPrinting labelsOnly use labels recommended for laser printers, such as HP LaserJet labels. See “Printer paper specificat

ENPrinting letterhead 33Printing letterhead1 Load with the top down and the side-to-be-printed facing toward the front of the printer. Adjust the pape

34 Chapter 3 Printing mediaENPrinting cardsThe HP LaserJet 1100 does not support paper smaller than 76 by 127 mm (3 by 5 in.). Verify cards are not s

EN 354Printing tasksThis chapter provides information on the following topics:●Printing with manual feed●Printing on both sides of the paper (manual

36 Chapter 4 Printing tasksENPrinting with manual feedUse manual feed when printing mixed media; for example, an envelope, then a letter, then an env

ENPrinting on both sides of the paper (manual duplexing) 37Printing on both sides of the paper (manual duplexing)To print on both sides of the paper (

38 Chapter 4 Printing tasksENManual duplex using the paper output bin (standard) 1 Adjust the paper-output lever to the up position.2 Access the

ENPrinting on both sides of the paper (manual duplexing) 39Manual duplex (special) heavy-media, card stock For heavy media (card stock, etc.), us

ENContents iContents1 Getting to know the printerPrinter features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Print with

40 Chapter 4 Printing tasksENPrinting watermarksThe watermark option allows you to print text “underneath” (in the background) of an existing documen

ENPrinting multiple pages on a single sheet of paper (N-up printing) 41Printing multiple pages on a single sheet of paper (N-up printing)You can selec

42 Chapter 4 Printing tasksENPrinting booklets You can print booklets on letter, legal, executive, or A4 size paper.1 Load the paper, and then a

ENPrinting booklets 43 5 Place the pages from side one back in the paper input tray. The printed text should be oriented sideways and facing towa

44 Chapter 4 Printing tasksENCanceling a print jobA print job can be canceled from a software application or a print queue:●Remove remaining paper fr

ENChanging print quality settings 45Changing print quality settingsPrint quality settings affect such things as how light or dark the print on the pag

46 Chapter 4 Printing tasksEN

EN 475Scanning tasksThis chapter provides information on the following topics:●Scanning to fax●Scanning to e-mail●Editing scanned text (OCR)●Storing

48 Chapter 5 Scanning tasksENScanning to faxScan to fax using the Document Assistant or the LaserJet Document Desktop. You can change the properties

ENScanning to e-mail 49Scanning to e-mailScan to e-mail using the Document Assistant or the LaserJet Document Desktop. You can change the properties f

ii ContentsEN3 Printing mediaPrinting transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Printing envelopes. . . . .

50 Chapter 5 Scanning tasksENEditing scanned text (OCR)Use the “Edit” feature to edit text. You can edit faxes, letters, meeting notes, newspaper cli

ENEditing scanned text (OCR) 51Windows 3.1xAfter the Scan button is pressed, the LaserJet Document Desktop will launch automatically and the original

52 Chapter 5 Scanning tasksENStoring scanned text or imagesYour HP software enables you to quickly store scanned images in a directory of your choice

ENAcquiring an image 53Acquiring an imageYou can start a scan from the HP LaserJet Document Desktop. You can also acquire an image from any TWAIN-comp

54 Chapter 5 Scanning tasksENEnhancing the scanned imageYou can make enhancements to scanned images using the LaserJet Document Desktop:●Rotate and f

ENAdding annotations to scanned images 55Adding annotations to scanned imagesHP software enables you to modify and create annotations on your scanned

56 Chapter 5 Scanning tasksEN

EN 576Copying tasksThis chapter provides information on the following topics:●Copy overview●Making Quick Copies●Using the Copier Control Panel●Cancel

58 Chapter 6 Copying tasksENCopy overviewThere are two methods you can use to make copies:●Making Quick Copies●Using the Copier Control PanelEach met

ENMaking Quick Copies 59Quick Copy settingsYou can change the default Quick Copy settings. Quick Copy settings will remain the same for all future Qui

EN iii6 Copying tasksCopy overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58Making Quick Copies . . . . . . .

60 Chapter 6 Copying tasksENUsing the Copier Control PanelUse the Copier Control Panel when you wish to do any of the following tasks with your origi

EN 617Managing the toner cartridgeThis chapter provides information on the following subjects:●HP toner cartridges●Redistributing toner●Changing the

62 Chapter 7 Managing the toner cartridgeENHP toner cartridgesHP policy on non-HP toner cartridgesHewlett-Packard Company cannot recommend use of non

ENRedistributing toner 63Redistributing toner When toner is low, faded or light areas may appear on a printed page. You may be able to temporarily

64 Chapter 7 Managing the toner cartridgeENChanging the toner cartridge To change the toner cartridge, follow the instructions below:NoteIf the

EN 658Troubleshooting the printerThis chapter provides information on the following subjects:●Finding the solution●Improving print quality●Cleaning t

66 Chapter 8 Troubleshooting the printerENFinding the solutionUse this section to find the solution to common printer problems. For copying or scanni

ENFinding the solution 67Printer light patterns Control panel light messagesLight status Condition of the printer Action PowerSave mode(or t

68 Chapter 8 Troubleshooting the printerEN Door open, no toner cartridge, or paper jamThe printer is in an error state. Check the following:● The

ENFinding the solution 69Error messages on screen Error messages on screenError Message SolutionPrinter not responding/error writing to LPT1Verify

iv ContentsEN9 Troubleshooting the Copier/ScannerFinding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92Scan

70 Chapter 8 Troubleshooting the printerENIllegal operation/General protection fault/Spool 32 errorThis error indicates that a problem occurred in Wi

ENFinding the solution 71Paper handling problemsPaper handling problemsProblem SolutionPaper jam ● Verify you are printing with paper that meets speci

72 Chapter 8 Troubleshooting the printerENPrinted page is different than what appeared on screenPrinted page problemsProblem SolutionPrint job prints

ENFinding the solution 73Missing graphics or textThe file may have blank pages. Try the following:● Check the file to make sure that your file does no

74 Chapter 8 Troubleshooting the printerENImproving print qualityThis section provides information on the following topics:●Image defect examples●Cor

ENImproving print quality 75 Misformed charactersVertical repetitive defectsLoose tonerPage skew Curl or wave Wrinkles or creases

76 Chapter 8 Troubleshooting the printerENCorrecting print defectsLight print or fade ●The toner supply is low. You may be able to temporarily e

ENImproving print quality 77Gray background ●Decrease the print density setting. This will decrease the amount of background shading. Access thi

78 Chapter 8 Troubleshooting the printerENMisformed characters ●If characters are improperly formed, producing hollow images, the paper stock ma

ENCleaning the printer 79Cleaning the printerDuring the printing process, paper, toner, and dust particles can accumulate inside the printer. Over tim

EN vAppendix A Printer specificationsSpecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132FCC compliance .

80 Chapter 8 Troubleshooting the printerENCleaning the toner cartridge area Cleaning the toner cartridge area is not necessary on a regular basi

ENCleaning the printer 81Cleaning the printer paper path This process uses copier-grade paper to remove dust and toner from the paper path. Do n

82 Chapter 8 Troubleshooting the printerENClearing printer paper jamsOccasionally, paper becomes jammed during a print job. Some of the causes includ

ENClearing printer paper jams 83Removing a jammed page If the scanner is attached to the printer, you may need to pull the printer to the edge of

84 Chapter 8 Troubleshooting the printerEN 3 With both hands, grasp the side of the paper that is most visible (this includes the middle) and the

ENClearing printer paper jams 85Paper jam: removing torn pieces of paper Sometimes a piece of jammed paper can tear when being removed. Use the f

86 Chapter 8 Troubleshooting the printerENChanging the pickup roller If the printer regularly mispicks (no paper is fed through or more than one

ENClearing printer paper jams 87 5 Gently pull the pickup roller straight out.6 Position the new part within the slot of the old pickup roller.7

88 Chapter 8 Troubleshooting the printerENCleaning the pickup roller If you wish to clean the pickup roller rather than replace it, follow the i

ENResetting the printer 89Resetting the printerTo reset the printer, press and hold the Go button on the printer control panel for 5 seconds.