Hp LaserJet Pro CP1025nw Color Printer User Manual

LASERJET PROFESSIONAL CP1020COLOR PRINTER SERIESUser Guide

Clean the exterior ... 97Product updates ...

Recycle suppliesTo recycle a genuine HP print cartridge or imaging drum, place the used supply in the box in which thesupply arrived. Use the enclosed

Replacement instructionsReplace the print cartridgesWhen a print cartridge approaches the end of its useful life, you can continue printing with the c

3. Grasp the old print cartridge by the centerhandle and remove. 4. Remove the new print cartridge from thepackaging. Place the used print cartridge i

7. Remove the protective shielding from the newprint cartridge. 8. Grasp the print cartridge by the center handleand insert into the product.NOTE: Com

9. Close the print cartridge door.NOTE: After closing the print cartridge door,the Ready light and Attention light willflash. Allow up to three min

Replace the imaging drumNOTE: The imaging drum installed in this product is covered by the product warranty. Replacementimaging drums have a one-year

3. Lift the two levers that hold the imaging drum. 4. Remove the old imaging drum. 5. Remove the new imaging drum from thepackaging. Place the used

6. Remove the protective shielding from the newimaging drum.CAUTION: To prevent damage, do notexpose the imaging drum to light. Cover it witha piece o

9. Close the front cover. 10. Close the print cartridge door.NOTE: After closing the print cartridge door,the Ready light and Attention light will

Clean the productClean the paper pathIf you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses atranspare

Cannot connect more computers to the wireless product ... 131The wireless product loses communication when c

98 Chapter 8 Manage and maintain the product ENWW

9 Solve problems●Self help●Solve problems checklist●Factors that affect product performance●Restore factory settings●Interpret control panel light pat

Self helpIn addition to the information in this guide, other sources are available that provide helpful information.HP Help and Learn Center The HP He

Solve problems checklistFollow these steps when trying to solve a problem with the product.●Step 1: Make sure that the product is set up correctly●Ste

Step 4: Check the paper1. Make sure that the paper that you are using meets specifications.2. Make sure that the paper is loaded correctly in the inpu

Factors that affect product performanceSeveral factors affect the time it takes to print a job:●The use of special paper (such as transparencies, heav

Restore factory settingsRestoring the factory-set defaults returns most of the settings to the factory defaults. It will not reset thepage count, tray

Interpret control panel light patternsTable 9-1 Status light legendSymbol for "light off"Symbol for "light on"Symbol for "li

Table 9-2 Control-panel light patterns (continued)Light status State of the product ActionAttention light blinks. Ready light is on.The product is in

Table 9-2 Control-panel light patterns (continued)Light status State of the product ActionCartridge and attention lights blink.The print cartridge is

Protecting the environment ... 153Ozone production ...

Status alert messagesStatus alert messages appear on the computer screen when the product has certain problems. Use theinformation in the following ta

Alert message Description Recommended actionCyan Cartridge Low The print cartridge is nearing the estimatedend of its useful life.The product indicate

Alert message Description Recommended actionFuser Error The product has experienced an error withthe fuser.Turn off the product and disconnect thepowe

Alert message Description Recommended actionMagenta Cartridge Very Low The print cartridge is at the estimated end ofits useful life.Print quality may

Alert message Description Recommended actionReplace <Color> cartridge The product has been customer configured tostop when the supply level is v

Alert message Description Recommended actionYellow Cartridge Low The print cartridge is nearing the estimatedend of its useful life.The product indica

Paper feeds incorrectly or becomes jammedThe product does not pick up paperIf the product does not pick up paper from the tray, try these solutions.1.

NOTE: Always load paper so the short edge (width) enters the product first.6. If you are printing on heavy, embossed, or perforated paper, use the man

1. With both hands, grasp the paper, andcarefully pull it free from the product. 2. Open and close the print cartridge door toreset the product. Clear

2. With both hands, grasp the paper, andcarefully pull it free from the product. 3. Close the rear door. Clear jams from the input tray1. Remove the

1 Product basics●Product comparison●Environmental features●Accessibility features●Product viewsENWW 1

2. With both hands, grasp the paper, andcarefully pull it free from the product. 3. Open and close the print cartridge door toreset the product. 118 C

Improve print qualityYou can prevent most print-quality problems by following these guidelines.●Use the correct paper type setting in the printer driv

Adjust color settings in the printer driverChange the color theme for a print job1. On the File menu in the software program, click Print.2. Click Pro

4. Click the Automatic or Manual setting.●Automatic setting: Select this setting for most color print jobs●Manual setting: Select this setting to adju

●Use paper that is designed for use in laser printers. Do not use paper that is designed only for usein Inkjet printers.●Use paper that is not too rou

Check the print cartridgesCheck each print cartridge, and replace it if necessary, if you are having any of the followingproblems:●The printing is too

Print the Supplies Status pageUse the control panel to print configuration and supplies status pages that give details about theproduct and its curren

Interpret the Print Quality Page1. Make sure that the product is idle and the Ready light is on.2. Load paper in the input tray.3.In the Windows sys

Inspect the print cartridge and imaging drum for damage1. Remove the print cartridge from the product, and examine for damage.2. If the print cartridg

The product does not print or it prints slowlyThe product does not printIf the product does not print at all, try the following solutions.1. Make sure

Product comparisonHP LaserJet Pro CP1020 Color Printer Series HP LaserJet Pro CP1020nw Color Printer Series●Speed: Prints up to 16 A4-size pages per m

Solve connectivity problems Solve direct-connect problemsIf you have connected the product directly to a computer, check the cable.●Verify that the ca

3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead ofthe IP address.4. If the IP address is correct, del

Solve wireless network problemsWireless connectivity checklist●Make sure the network cable is not connected.●The product and the wireless router are t

The product does not print, and the computer has a third-partyfirewall installed1. Update the firewall with the most recent update available from the

The wireless network is not functioning1. Make sure the network cable is not connected.2. To verify if the network has lost communication, try connect

Solve product software problemsProblem SolutionA printer driver for the product is not visible in the Printerfolder●Restart the computer to restart th

Solve common Mac problems●The printer driver is not listed in the Print & Fax list●The product name does not appear in the product list in the Pri

A print job was not sent to the product that you wanted1. Open the print queue and restart the print job.2. Another product with the same or similar n

136 Chapter 9 Solve problems ENWW

A Supplies and accessories●Order parts, accessories, and supplies●Part numbersENWW 137

Accessibility featuresThe product includes several features that aid users with accessibility issues.●Online user guide that is compatible with text s

Order parts, accessories, and suppliesHP original print cartridge, imaging drum, and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessori

B Service and support●Hewlett-Packard limited warranty statement●HP's Premium Protection Warranty: LaserJet print cartridge limited warranty stat

Hewlett-Packard limited warranty statementHP PRODUCT DURATION OF LIMITED WARRANTYHP LaserJet Professional CP1020 Color Printer Series One-year product

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLYPERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THEM

HP's Premium Protection Warranty: LaserJet printcartridge limited warranty statementThis HP product is warranted to be free from defects in mater

HP's LaserJet imaging drum limited warrantystatement for replacement imaging drumsThis HP Product is warranted to be free from defects in materia

Data stored on the print cartridge and imagingdrumThe HP print cartridges and imaging drum used with this product contain a memory chip that assists i

End User License AgreementPLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User LicenseAgreement (“EULA”) is a contract between (a)

Software will agree to this EULA. Upon transfer of the HP Software, your license is automaticallyterminated.b. Restrictions. You may not rent, lease o

OpenSSLThis product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit(http://www.openssl.org/)THIS SOFTWARE IS PROVIDE

Product viewsProduct front view1346521 Output bin2 Control panel3 Power button4 Main-input tray5 Front cover (provides access to the imaging drum)6 Pr

Repack the productIf HP Customer Care determines that your product needs to be returned to HP for repair, follow thesesteps to repack the product befo

C Specifications●Physical specifications●Power consumption, electrical specifications, and acoustic emissions●Environmental specificationsENWW 149

Physical specificationsTable C-1 Physical specifications1Specification HP LaserJet Pro CP1020 Color Printer SeriesProduct weight 11.6 kg (25.6 lb)Pro

D Regulatory information●FCC regulations●Environmental product stewardship program●Declaration of conformity (base models)●Declaration of conformity (

FCC regulationsThis equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC rules. T

Environmental product stewardship programProtecting the environmentHewlett-Packard Company is committed to providing quality products in an environmen

of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not bereturned to you. Thank you for being environm

Non-U.S. returnsTo participate in HP Planet Partners return and recycling program, just follow the simple directions inthe recycling guide (found insi

For more informationTo obtain information about these environmental topics:●Product environmental profile sheet for this and many related HP products●

Declaration of conformity (base models)Declaration of Conformityaccording to ISO/IEC 17050-1 and EN 17050-1Manufacturer's Name: Hewlett-Packard I

Product back view134521 Kensington lock2 Rear jam-access door3 HP internal network port (network models only)4 USB port5 Power receptacleSerial number

Shanghai, ChinaDecember 2010For regulatory topics only, contact:European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packa

Declaration of conformity (wireless models)Declaration of Conformityaccording to ISO/IEC 17050-1 and EN 17050-1Manufacturer's Name: Hewlett-Packa

This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not causeharmful interfe

Safety statementsLaser safetyThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations

EMC statement (Korea)162 Appendix D Regulatory information ENWW

Laser statement for FinlandLuokan 1 laserlaiteKlass 1 Laser ApparatHP Professional LaserJet CP1020, CP1020nw, laserkirjoitin on käyttäjän kannalta tur

Substances Table (China)Restriction on Hazardous Substances statement (Turkey)Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur164 Appendix D Regulato

Additional statements for wireless productsFCC compliance statement—United StatesExposure to radio frequency radiationCAUTION: The radiated output pow

Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden,Switzerland, and United Kingdom.Notice for use in FranceFor 2

Vietnam Telecom wired marking for ICTQC Type approvedproductsENWW Additional statements for wireless products 167

Control panel layout1892345671 Wireless button and lightPress and hold the button to enable Wi-Fi ProtectedSetup (WPS) (network models only). The ligh

168 Appendix D Regulatory information ENWW

IndexSymbols/Numerics2-sided printingWindows 53Aaccessoriesordering 137, 138part numbers 138acoustic specifications 150ad-hoc wireless networkdescript

environment specifications 150environmental features 2environmental stewardshipprogram 153ePrintAirPrint 72HP Cloud Print 70HP Direct Print 71errorsso

Oonline support 147opening printer drivers(Windows) 47operating environmentspecifications 150operating systems supported 14operating systems Windows,s

shortcuts (Windows)creating 50using 49size specifications, product 150softwareHP Utility 18installing, USB connections 25installing, wired networks 15

© 2011 Hewlett-Packard Development Company, L.P.www.hp.com*CE913-90979**CE913-90979*CE913-90979

2 Software for Windows●Supported operating systems for Windows●Supported printer drivers for Windows●Change print job settings for Windows●Change prin

Supported operating systems for WindowsThe product comes with software for the following Windows® operating systems:●Windows 7 (32-bit and 64-bit)●Win

Change print job settings for WindowsTool for changing thesettingsMethod for changing thesettingsDuration of changes Hierarchy of changesSoftware prog

Change printer-driver settings for WindowsChange the settings for all print jobs until the software program isclosed1. On the File menu in the softwar

Remove software for WindowsWindows XP1. Click Start, and then click Programs.2. Click HP, and then click the product name.3. Click Uninstall, and then

Supported utilities for Windows (network modelsonly)●HP Embedded Web Server (The HP EWS is only accessible when the product is networkconnected, not w

3 Use the product with Mac●Software for Mac●Print with MacENWW 13

Software for MacSupported operating systems for MacThe product supports the following Mac operating systems:●Mac OS X 10.5, 10.6, and laterNOTE: For M

Install software for Mac computers on a wired networkConfigure the IP address1. Connect the network cable to the product and to the network.2. Wait fo

Install software for Mac computers on a wireless networkBefore installing the product software, make sure the product is not connected to the network

3. Select Hewlett Packard.4. Select HP Uninstaller.5. Select the product from the list of devices, and then click the Uninstall button.6. After the so

HP LaserJet Pro CP1020 Color PrinterSeriesUser Guide

Software for Mac computersSupported utilities for Mac (network models only)HP Utility for MacUse the HP Utility to set up product features that are no

Print with MacCancel a print job with Mac1. If the print job is currently printing, cancel it by pressing the Cancel button on the productcontrol pa

Create a printing preset1. On the File menu, click the Print option.2. Select the driver.3. Select the print settings that you want to save for reuse.

Print multiple pages on one sheet of paper with Mac1. On the File menu, click the Print option.2. Select the driver.3. Open the Layout menu.4. From th

Set the color options with MacUse the Color Options menu or the Color/Quality Options menu to control how colors areinterpreted and printed from softw

4 Connect the product●Supported network operating systems (network models only)●Connect with USB●Connect to a network (network models only)ENWW 23

Supported network operating systems (networkmodels only) The product supports the following operating systems for wireless printing:●Windows 7 (32-bit

Connect with USBThis product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using acable that is no longer than 2 m (6.5 f

NOTE: The installation CD is not required during an HP Smart Install. Do not insert the softwareinstallation CD into the computer CD drive.1. Turn the

Connect to a network (network models only)The product can connect to wired or wireless networks.NOTE: You cannot connect to a wired and wireless netwo

Copyright and License© 2011 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Configure the IP address1. Connect the network cable to the product and to the network.2. Wait for 60 seconds before continuing. During this time, the

5. Click the Download button.6. Follow the onscreen instructions to complete the product installation.Install the software with the software CD1. Quit

NOTE: The installation CD is not required during a HP Smart Install. Do not insert the softwareinstallation CD into the computer CD drive.1. Turn on t

3. When the installation is complete, print a configuration page to make sure that the product has aSSID name.4. When installation is complete, discon

Infrastructure wireless network The product communicates with other devices on the network through a wireless router.Ad-hoc wireless network The produ

To prevent other users from accessing your network, turn on WPA or WEP data encryption.●Wired Equivalent Privacy (WEP): WEP is the original native sec

34 Chapter 4 Connect the product ENWW

5 Paper and print media●Understand paper use●Change the printer driver to match the paper type and size●Supported paper sizes●Supported paper types●Lo

Understand paper useThis product supports a variety of paper and other print media in accordance with the guidelines in thisuser guide. Paper or print

Media type Do Do notLetterhead or preprinted forms●Use only letterhead or formsapproved for use in laser printers.●Do not use raised or metallicletter

Conventions used in this guideTIP: Tips provide helpful hints or shortcuts.NOTE: Notes provide important information to explain a concept or to comple

Change the printer driver to match the paper typeand sizeNOTE: If you change the page settings in the software program, those settings override any se

Supported paper sizesThis product supports various paper sizes, and it adapts to various media.NOTE: To obtain best print results, select the appropri

Table 5-2 Supported envelopes and postcards (continued)Size DimensionsJapanese PostcardPostcard (JIS)100 x 148 mm (3.93 x 5.82 in)Double Japan Postca

Supported paper typesFor a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ljcp1020series.●Everyday◦Plai

◦Preprinted◦Prepunched◦Colored◦Rough◦Heavy rough◦HP Tough paper42 Chapter 5 Paper and print media ENWW

Load paper trayLoad the input trayNOTE: When you add new paper make sure that you remove all of the paper from the input tray andstraighten the stack

Tray capacityTray or bin Paper type Specifications CapacityInput tray Paper60-220 g/m2 (16-59 lb)Print quality is assured for HPmedia.150 sheets of 75

6 Print tasks●Cancel a print job with Windows●Basic print tasks with Windows●Additional print tasks with Windows●Use HP ePrintENWW 45

Cancel a print job with Windows1. If the print job is currently printing, cancel it by pressing the Cancel button on the productcontrol panel.NOTE:

Basic print tasks with WindowsThe methods to open the print dialog from software programs can vary. The procedures that followinclude a typical method

iv Conventions used in this guide ENWW

Get help for any printing option with Windows1. Click the Help button to open the online Help. 48 Chapter 6 Print tasks ENWW

Change the number of print copies with Windows1. On the File menu in the software program, click Print.2. Select the product, and then select the numb

3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click theOK button.NOTE: When you select a shortcut, thecorresponding s

2. Select the product, and then click theProperties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a b

5. Select the print options for the new shortcut.NOTE: You can select the print options onthis tab or on any other tab in the printerdriver. After sel

Select a custom page size with Windows1. On the File menu in the software program, click Print.2. Select the product, and then click the Properties or

2. On the File menu in the software program,click Print. 3. Select the product, and then click theProperties or Preferences button. 4. Click the Finis

5. Select the Print on Both Sides (Manually)check box. Click the OK button to print thefirst side of the job.NOTE: A pop-up window appears after youse

2. Select the product, and then click theProperties or Preferences button. 3. Click the Finishing tab. 56 Chapter 6 Print tasks ENWW

4. Select the number of pages per sheet from thePages Per Sheet drop-down list. 5. Select the correct Print Page Borders,Page Order, and Orientation o

Table of contents1 Product basics ...

2. Select the product, and then click theProperties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrai

Set color options with Windows1. On the File menu in the software program, click Print.2. Select the product, and then click the Properties or Prefere

Additional print tasks with WindowsPrint colored text as black (grayscale) with Windows1. On the File menu in the software program, click Print.2. Sel

Print on preprinted letterhead or forms with Windows1. On the File menu in the software program,click Print. 2. Select the product, and then click the

4. From the Type is drop-down list, click theMore... option. 5. Select the Other option. 6. Select the option for the type of paper you areusing, and

Print on special paper, labels, or transparencies with Windows1. On the File menu in the software program,click Print. 2. Select the product, and then

4. From the Type is drop-down list, click theMore... option. 5. Select the category of paper types that bestdescribes your paper.NOTE: Labels and tran

Print the first or last page on different paper with Windows1. On the File menu in the software program,click Print. 2. Select the product, and then c

3. Click the Paper/Quality tab. 4. Click the Use different paper check box,and then select the necessary settings for thefront cover, other pages, an

2. Select the product, and then click theProperties or Preferences button. 3. Click the Effects tab. 4. Select the Print Document On option, andthen

Change the paper size and type with Mac ... 19Resize documents or print on a custom pape

Add a watermark to a document with Windows1. On the File menu in the software program, click Print.2. Select the product, and then click the Propertie

3. Click the Finishing tab. 4. Click the Print on Both Sides (Manually)check box. 5. In the Booklet Printing drop-down list,select a binding option.

Use HP ePrintHP ePrint is a suite of Web-based printing services that enable a supported HP product to printdocuments of the following types:●E-mail m

c. Select your product from the list, or click the + Add printer button to add it. To add theproduct, you need the product code, which is the segment

●Mail●Photos●Safari●Select third-party applicationsNOTE: The product must be connected to a wired or wireless network.To print, follow these steps:1.T

7Color●Adjust color●Match colorsENWW 73

Adjust colorManage color by changing the settings on the Color tab in the printer driver.Change the color theme for a print job1. On the File menu in

Change the color optionsChange the color options settings for the current print job from the color tab of the printer driver.1. On the File menu in th

Table 7-1 Manual color optionsSetting description Setting optionsEdge ControlThe Edge Control setting determines the renderingof edges. Edge control

Match colorsFor most users, the best method for matching colors is to print sRGB colors.The process of matching printer output color to your computer

Print multiple pages per sheet with Windows ... 55Select page orientation with Windows ...

78 Chapter 7 Color ENWW

8 Manage and maintain the product●Print information pages●Use the HP Embedded Web Server (network models only)●Product security features●Economy setti

Print information pagesYou can print the following information pages.Page DescriptionConfiguration page Prints a list of the product settingsSupplies

Use the HP Embedded Web Server (network modelsonly) This product is equipped with an embedded Web server (EWS), which provides access to informationab

Tab or section DescriptionStatus tabProvides product, status, andconfiguration information.●Device Status: Shows the product status and shows the life

Tab or section DescriptionSystem tabProvides the ability to configure theproduct from your computer.●Paper Setup: Allows you to change the paper-handl

Product security featuresThe product supports security standards and recommended protocols that help you keep the productsecure, protect critical info

Economy settingsSet Auto-On/Auto-Off modeAuto-On\Auto-Off is an energy-saving feature of this product. After a user-specified time period, theproduct

Manage supplies and accessoriesCorrectly using, storing, and monitoring the print cartridge and imaging drum can help ensure high-quality print output

set to Continue At Very Low. Once an HP print cartridge has reached “Very Low”, HP’s PremiumProtection Warranty on that cartridge has ended.1.In the W