Hp Deskjet 6988dt Printer User Manual Page 105
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- Table of contents
- TROUBLESHOOTING
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If you still cannot access the printer's EWS, then follow these steps:
1. Print an HP Report page.
2. Find the printer's IP address.
3. Launch the Internet browser.
Note Use Microsoft Internet Explorer 5.0 or higher, Netscape 4.75 or
higher, or Safari 1.0 or higher.
4. Enter the printer's IP address in the address box, then press Enter.
A personal software firewall is blocking communication between the printer and
the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the personal firewall might block communication between the
computer and the printer.
If you cannot communicate with the printer, try disabling the personal firewall. If you are
still unable to communicate with the printer, then re-enable the firewall.
If disabling the firewall allows you to communicate with the printer, you might want to
assign the printer a static IP address and then re-enable the firewall. To assign the printer
a static IP address, see the network guide that came with the printer.
Wireless communication problems
Print an HP Report page.
If the HP Report page does not print, verify the following:
● The printer is set up and powered on.
● The print cartridges are installed correctly.
● The printer is on and the paper tray is loaded.
● The printer is free of paper jams.
If any of these items are problems, then see the printer is not printing page.
If the HP Report page does print, try the following steps:
Check the Wireless Status light
Look at the printer's Wireless Status light:
State of the Wireless Status light
Task
On Follow these steps.
User's guide 103
- HP Deskjet 6980 series 1
- User's guide 1
- Hewlett-Packard Company 2
- Acknowledgements 2
- Contents 3
- 2 HP Deskjet 6980 series 4
- User's guide 3 5
- 4 HP Deskjet 6980 series 6
- Special features 7
- Get started 8
- Buttons and lights 10
- User's guide 9 11
- Paper trays 12
- Out tray 13
- Photo/envelope feeder 14
- 1 Photo/envelope feeder 15
- User's guide 13 15
- Chapter 3 16
- 14 HP Deskjet 6980 series 16
- Print cartridges 17
- Ink-backup mode 18
- Automatic paper-type sensor 19
- Connect to the printer 20
- Wireless networking 21
- Chapter 4 22
- 20 HP Deskjet 6980 series 22
- User's guide 21 23
- 22 HP Deskjet 6980 series 24
- Wireless network examples 25
- Wireless profiles 26
- Network name (SSID) 27
- Wireless security 29
- Authentication and encryption 30
- User's guide 29 31
- Wi-Fi Protected Access (WPA) 32
- User's guide 31 33
- Open system 34
- SecureEasySetup button 34
- Wireless Status light 35
- Report Page button 36
- Network light 36
- Wireless radio 36
- User's guide 35 37
- HP Report page 38
- User's guide 37 39
- 38 HP Deskjet 6980 series 40
- Embedded Web server (EWS) 41
- 40 HP Deskjet 6980 series 42
- User's guide 41 43
- Networking glossary 44
- User's guide 43 45
- 44 HP Deskjet 6980 series 46
- User's guide 45 47
- Wired Ethernet networking 48
- Ethernet basics 49
- 48 HP Deskjet 6980 series 50
- Ethernet network examples 51
- 50 HP Deskjet 6980 series 52
- Install the printer software 53
- Ethernet lights 54
- Bluetooth wireless printing 55
- Configure Bluetooth settings 56
- User's guide 55 57
- 56 HP Deskjet 6980 series 58
- Print photos 59
- 1 Small photos 60
- 2 Large photos 60
- Chapter 5 60
- 58 HP Deskjet 6980 series 60
- Print photos with a border 61
- HP Real Life technologies 62
- Photo print cartridge 63
- Maximum dpi 64
- Color options 64
- Advanced color management 65
- Gray photo print cartridge 65
- Print black-and-white photos 66
- Store and handle photo paper 66
- User's guide 65 67
- Print photos from a digital 68
- 1 Connection light 69
- 2 Error light 69
- User's guide 67 69
- Use a Bluetooth camera phone 70
- Print other documents 71
- Chapter 7 72
- 70 HP Deskjet 6980 series 72
- Documents 73
- Envelopes 74
- Brochures 75
- Greeting cards 76
- Postcards 77
- Transparencies 78
- User's guide 77 79
- 78 HP Deskjet 6980 series 80
- Iron-on transfers 81
- 1 Unattached edge 82
- 80 HP Deskjet 6980 series 82
- CD/DVD tattoos 83
- 82 HP Deskjet 6980 series 84
- Printing tips 85
- Set the page order 86
- Print collated copies 86
- Select a paper type 87
- Select a paper source 87
- Resize a document 89
- Printer software 90
- User's guide 89 91
- Chapter 9 92
- 90 HP Deskjet 6980 series 92
- User's guide 91 93
- Maintenance 94
- 1 Selection number label 95
- User's guide 93 95
- Chapter 10 96
- 94 HP Deskjet 6980 series 96
- Set the auto-off feature 97
- Align the print cartridges 97
- Calibrate color 98
- Print a test page 98
- View estimated ink levels 98
- Maintain the printer body 99
- Maintain print cartridges 100
- HP Printer Utility 101
- Open the HP Printer Utility 102
- HP Printer Utility panes 102
- Troubleshooting 103
- (continued) 104
- 102 HP Deskjet 6980 series 104
- Chapter 11 104
- User's guide 103 105
- 104 HP Deskjet 6980 series 106
- User's guide 105 107
- 106 HP Deskjet 6980 series 108
- Printer does not print 109
- Paper jam 110
- Paper problems 111
- Paper mismatch 112
- Printer is stalled 112
- Print cartridge problems 113
- 1 Remove plastic tape 114
- 112 HP Deskjet 6980 series 114
- Photos do not print correctly 115
- Part of the photo is faded 116
- PictBridge problems 117
- Bluetooth printing problems 118
- Print quality is poor 119
- 118 HP Deskjet 6980 series 120
- Document is misprinted 121
- 120 HP Deskjet 6980 series 122
- Photo has an unwanted border 124
- Error messages 125
- Out-of-paper message 126
- User's guide 125 127
- Document prints slowly 128
- HP support process 129
- Accessories 130
- Install the duplexer 131
- Automatic two-sided printing 131
- Chapter 12 132
- 130 HP Deskjet 6980 series 132
- User's guide 131 133
- 132 HP Deskjet 6980 series 134
- 250-Sheet Plain Paper Tray 135
- 1 Align the arrows 137
- 1 Tilt the fence forward 137
- User's guide 135 137
- 136 HP Deskjet 6980 series 138
- User's guide 137 139
- 138 HP Deskjet 6980 series 140
- Print postcards 141
- 140 HP Deskjet 6980 series 142
- Print small photos 143
- Print envelopes 144
- User's guide 143 145
- 144 HP Deskjet 6980 series 146
- 1 Tilt the Small Paper Tray 147
- 2 Open the lower door 147
- User's guide 145 147
- 146 HP Deskjet 6980 series 148
- User's guide 147 149
- Supplies 150
- Specifications 151
- Environmental information 152
- Print cartridge recovery 153
- Chapter 15 154
- 152 HP Deskjet 6980 series 154
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