HP COMPAQ DX2710 MT Technical Information

service reference guideHP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Business PCs1st EditionThis document provides information on the removal and replacem

2–2 483941-001 Service Reference GuideSetup Utilities and Diagnostics Features2.2 Computer Setup UtilitiesUse Computer Setup Utilities (F10) to: Mod

D–20 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsUnable to connect to the Internet. (continued)Cable/DSL service is not avail

Service Reference Guide 483941-001 D–21Troubleshooting Without DiagnosticsInternet takes too long to download Web sites.Modem is not set up properly.V

D–22 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsDiagnostic Front Panel LEDs and Audible CodesDiagnostic Front Panel LEDs and

Service Reference Guide 483941-001 D–23Troubleshooting Without DiagnosticsRed Power LED flashes 8 times, one every second, followed by a 2 second paus

D–24 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsSystem does not power on and LEDs are not flashing.None System unable to pow

Service Reference Guide 483941-001 D–25Troubleshooting Without DiagnosticsRestoring the SoftwareThe Windows operating system and software can be resto

D–26 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsContacting Customer SupportFor help and service, contact an authorized resel

Service Reference Guide 483941-001 E–1EMemoryComputers equipped with Intel-based processors come with double data rate synchronous dynamic random acce

Service Reference Guide 483941-001 2–3Setup Utilities and Diagnostics Features3. A choice of headings appears in the Computer Setup Utilities menu: Sy

2–4 483941-001 Service Reference GuideSetup Utilities and Diagnostics Features2.2.2 Computer Setup MenuComputer Setup Heading Option DescriptionSystem

Service Reference Guide 483941-001 2–5Setup Utilities and Diagnostics FeaturesStandard CMOS Features(continued)SATA Port 0SATA Port 1SATA Port 2SATA P

2–6 483941-001 Service Reference GuideSetup Utilities and Diagnostics FeaturesAdvanced BIOS Features(continued)Removeable Device Priority Allow you t

Service Reference Guide 483941-001 2–7Setup Utilities and Diagnostics FeaturesAdvanced Chipset FeaturesPEG/Onchip VGA Control(VGA Setting)Allows you t

2–8 483941-001 Service Reference GuideSetup Utilities and Diagnostics FeaturesIntegrated PeripheralsUSB Controller Disables/enables USB controller.USB

Service Reference Guide 483941-001 2–9Setup Utilities and Diagnostics FeaturesPower Management SetupHPET Support Disable/ enable HPET feature, only ca

2–10 483941-001 Service Reference GuideSetup Utilities and Diagnostics FeaturesPnP/PCI Configurations(continued)Resources Controlled By Allows you to

Service Reference Guide 483941-001 2–11Setup Utilities and Diagnostics Features2.3 Recovering the Configuration SettingsRecovering the configuration

Service Reference GuideHP Compaq dx2710 MT/dx2718 MT/dx2710 SFF Business PCs1st EditionDocument Part Number: 483941-001February 2008

Service Reference Guide 483941-001 3–13Desktop Management✎Support for specific features described in this guide may vary by model or software version.

3–2 483941-001 Service Reference GuideDesktop Management1. Remove all removable media and turn off the power.2. Insert a diskette, CD, or USB flash de

Service Reference Guide 483941-001 3–3Desktop Management3.2.4 World Wide Web SiteWhen making the transition to new or revised operating systems, it is

3–4 483941-001 Service Reference GuideDesktop Management1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Res

Service Reference Guide 483941-001 3–5Desktop ManagementTo change the supervisor password, as soon as the computer is turned on, press and hold the F1

3–6 483941-001 Service Reference GuideDesktop ManagementNational Keyboard Delimiter CharactersEach keyboard is designed to meet country-specific requi

Service Reference Guide 483941-001 4–14Serial ATA Drive Guidelines and Features✎Serial ATA = SATA HP does not support the use of a PATA (IDE) hard dr

4–2 483941-001 Service Reference GuideSerial ATA Drive Guidelines and Features4.2 SATA Hard Drive Cables4.2.1 SATA Data CableAlways use an HP approve

Service Reference Guide 483941-001 4–3Serial ATA Drive Guidelines and Features4.3 SATA SMART DrivesThe Self Monitoring Analysis and Recording Technol

Service Reference Guide 483941-001 5–15Identifying the Chassis, Routine Care, and Disassembly PreparationThis chapter provides general service informa

© Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, MS-DOS, Wi

5–2 483941-001 Service Reference GuideIdentifying the Chassis, Routine Care, and Disassembly PreparationNote: dx2718 MT is only for China Market.dx271

Service Reference Guide 483941-001 5–3Identifying the Chassis, Routine Care, and Disassembly Preparation5.2 Electrostatic Discharge InformationA sudd

5–4 483941-001 Service Reference GuideIdentifying the Chassis, Routine Care, and Disassembly Preparation5.2.3 Personal Grounding Methods and Equipment

Service Reference Guide 483941-001 5–5Identifying the Chassis, Routine Care, and Disassembly Preparation Static awareness labels Wrist straps and fo

5–6 483941-001 Service Reference GuideIdentifying the Chassis, Routine Care, and Disassembly Preparation5.3.3 Cleaning the KeyboardFollow all safety p

Service Reference Guide 483941-001 5–7Identifying the Chassis, Routine Care, and Disassembly Preparation5.4 Service ConsiderationsListed below are som

5–8 483941-001 Service Reference GuideIdentifying the Chassis, Routine Care, and Disassembly Preparation5.4.3 Cables and ConnectorsMost cables used th

Service Reference Guide 483941-001 6–16Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) ChassisAdherence to the procedures

6–2 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.2 Remove the computer acce

Service Reference Guide 483941-001 6–3Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.2.2 Front Bezel (MT Chassis

Service Reference Guide 483941-001 iiiContents1 Installing the Operating System1.1 Microsoft Windows XP/Windows Vista/Redflag Linux . . . . . . . . .

6–4 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.2.3 Removing the Computer A

Service Reference Guide 483941-001 6–5Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis4. To remove the front bezel,

6–6 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.3 Using the Small Form Fac

Service Reference Guide 483941-001 6–7Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.4 Front Drive Bezels1. Pre

6–8 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.5 Memory For more informati

Service Reference Guide 483941-001 6–9Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis✎A memory module can be insta

6–10 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis5. Locate the memory module

Service Reference Guide 483941-001 6–11Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.6 Expansion Cards 6.6.1 Ex

6–12 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) ChassisTo install an expansion card

Service Reference Guide 483941-001 6–13Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.6.3 Installing an Expansio

iv 483941-001 Service Reference GuideContents5 Identifying the Chassis, Routine Care, and Disassembly Preparation5.1 Chassis Designations . . . . . .

6–14 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis7. Hold the card just above

Service Reference Guide 483941-001 6–15Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.6.4 Removing an Expansion

6–16 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.7 Cable Management Always

Service Reference Guide 483941-001 6–17Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.8 DrivesThe computer suppo

6–18 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.8.2 Removing a Drive 1. Tu

Service Reference Guide 483941-001 6–19Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis5. Removing the Hard Disk: r

6–20 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis7. Lift the hard disk drive

Service Reference Guide 483941-001 6–21Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis9. Remove the four screws th

6–22 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) ChassisTo verify the type, size, an

Service Reference Guide 483941-001 6–23Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) ChassisRemoving the Optical Drive o

Service Reference Guide 483941-001 vContents 6.9 Front I/O Panel Housing Assembly - MT chassis . . . . . . . . . . . . . . . . . . . . . . . . . .

6–24 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) ChassisInstalling Guide Screws in t

Service Reference Guide 483941-001 6–25Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis4. Raise the Easy Access dri

6–26 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.8.6 Upgrading the Hard Dri

Service Reference Guide 483941-001 6–27Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6. Press the latch 1 . 7. S

6–28 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.9 Front I/O Panel Housing

Service Reference Guide 483941-001 6–29Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.10 System Fan1. Prepare th

6–30 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.11 Heatsink - MT chassis1

Service Reference Guide 483941-001 6–31Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.12 Processor 1. Prepare th

6–32 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis5. Go to step 7.6. If using

Service Reference Guide 483941-001 6–33Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.13 System Board 1. Prepare

Service Reference Guide 483941-001 1–11Installing the Operating SystemDepending on the model, Microsoft Windows XP Home, Windows XP Professional (Vist

6–34 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.14 BatteryThe battery that

Service Reference Guide 483941-001 6–35Removal and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.14.1 Battery Holder1. To r

6–36 483941-001 Service Reference GuideRemoval and Replacement Procedures— Microtower (MT)/Small Form Factor (SFF) Chassis6.15 Power SupplyÅWARNING: V

Service Reference Guide 483941-001 A–1AConnector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connector

A–2 483941-001 Service Reference GuideConnector Pin AssignmentsParallel InterfaceConnector and IconPin Signal Pin Signal Pin Signal1 2 3Strobe Data Bi

Service Reference Guide 483941-001 A–3Connector Pin AssignmentsHeadphoneConnector and Icon (1/8" miniphone) Pin Signal1 (Tip) Audio_Left2 (Ring)

A–4 483941-001 Service Reference GuideConnector Pin Assignments24-Pin Power ConnectorPin Signal Pin Signal Pin Signal Pin Signal1 2 3 4 5 6 7+3.3 V +3

Service Reference Guide 483941-001 B–1BPower Cord Set RequirementsThe voltage select switch feature on the computer permits it to operate from any lin

Service Reference Guide 483941-001 C–1CPOST Error MessagesAn error message results if the Power-On Self-Test (POST) encounters a problem. This test ru

C–2 483941-001 Service Reference GuidePOST Error MessagesKeyboard error or no keyboard presentCannot initialize the keyboard.Make sure the keyboard is

1–2 483941-001 Service Reference GuideInstalling the Operating System1.2 Converting to NTFS (Associated with Windows OS)1.2.1 Windows XP Home/XP Pro

Service Reference Guide 483941-001 C–3POST Error MessagesError: Non-System disk or disk errorReplace and press any key when readyThe BIOS was unable t

Service Reference Guide 483941-001 D–1DTroubleshooting Without DiagnosticsPreliminary ChecklistThis section describes some simple, preliminary tests a

D–2 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsSolving General ProblemsYou may be able to easily resolve the minor problems

Service Reference Guide 483941-001 D–3Troubleshooting Without DiagnosticsComputer date and time display is incorrect.RTC (real-time clock) battery may

D–4 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsSome software applications, especially games, are stressful on the graphics s

Service Reference Guide 483941-001 D–5Troubleshooting Without DiagnosticsSolving Hardware Installation ProblemsYou may need to reconfigure the compute

D–6 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsInterpreting Diagnostic Lights and Audible CodesThis section covers the front

Service Reference Guide 483941-001 D–7Troubleshooting Without DiagnosticsSolving Display ProblemsSolving Display Problems Problem Cause SolutionBlank

D–8 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsPower LED flashes Red six times, once every second, followed by a two second

Service Reference Guide 483941-001 D–9Troubleshooting Without DiagnosticsHigh pitched noise coming from inside a flat panel monitor.Brightness and/or

Service Reference Guide 483941-001 2–12Setup Utilities and Diagnostics FeaturesSetup Utilities (F10) and diagnostic features provide information neede

D–10 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsSolving Audio ProblemsSolving Audio Problems Problem Cause SolutionSound doe

Service Reference Guide 483941-001 D–11Troubleshooting Without DiagnosticsNoise or no sound comes out of the speakers or headphones.1. If using digita

D–12 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsSolving Printer ProblemsSolving Printer Problems Problem Cause SolutionPrint

Service Reference Guide 483941-001 D–13Troubleshooting Without DiagnosticsSolving Keyboard and Mouse ProblemsSolving Keyboard ProblemsProblem Cause So

D–14 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsSolving Network ProblemsThese guidelines do not discuss the process of debug

Service Reference Guide 483941-001 D–15Troubleshooting Without DiagnosticsDiagnostics passes, but the computer does not communicate with the network.

D–16 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsSolving Memory ProblemsÄCAUTION: For those systems that support ECC memory,

Service Reference Guide 483941-001 D–17Troubleshooting Without DiagnosticsSolving Processor Problems.Solving Processor ProblemsProblem Cause SolutionP

D–18 483941-001 Service Reference GuideTroubleshooting Without DiagnosticsSolving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Problem Cause

Service Reference Guide 483941-001 D–19Troubleshooting Without DiagnosticsSolving Drive Key ProblemsSolving Internet Access ProblemsRecording audio CD