HP COMPAQ DX2710 MT Technical Information Page 95
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Service Reference Guide 483941-001 D–15
Troubleshooting Without Diagnostics
Diagnostics passes, but
the computer does not
communicate with the
network. (continued)
The network controller
is
not configured for this
computer.
Select the Network icon in the
Control Panel and configure the
network controller.
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller
interrupt is shared with an
expansion board.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
The network controller
requires drivers.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
Network controller stops
working without apparent
cause.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers, using
the Restore Plus! CD.
The cable is not securely
connected.
Ensure that both ends of the cable
are securely attached to the correct
devices.
The network controller is
defective.
Replace the NIC or replace the
system board if the NIC is
embedded.
New network card will
not boot.
New network card may be
defective or may not meet
industry-standard
specifications.
Install a working, industry-standard
NIC, or change the boot sequence
to boot from another source.
Cannot connect to
network server when
attempting Remote
System Installation.
The network controller is
not configured properly.
Verify Network Connectivity, that a
DHCP Server is present, and that
the Remote System Installation
Server contains the NIC drivers for
your NIC.
System setup utility
reports unprogrammed
EEPROM.
Unprogrammed EEPROM. Flash the ROM.
Solving Network Problems (Continued)
Problem Cause Solution
- Business PCs 1
- 1st Edition 1
- Service Reference Guide 2
- First Edition (February 2008) 3
- Contents 4
- A Connector Pin Assignments 6
- B Power Cord Set Requirements 6
- C POST Error Messages 6
- E Memory 6
- Redflag Linux 7
- 1.3 HP Software 8
- 2.1 Power-On Self-Test (POST) 9
- 2.2 Computer Setup Utilities 10
- 2.2.2 Computer Setup Menu 12
- Computer Setup (Continued) 13
- 2.3.1 Backing up the CMOS 19
- 2.3.2 Restoring the CMOS 19
- Desktop Management 20
- 3.2.2 Dual-State Power Button 21
- 3.2.3 Power Management 21
- 3.3 Security 22
- Entering a User Password 23
- Clearing Passwords 25
- 4.1 SATA 3.0 Hard Drives 26
- 4.2 SATA Hard Drive Cables 27
- 4.3 SATA SMART Drives 28
- 4.4 Drive Capacities 28
- 4.5 SATA BIOS 28
- Disassembly Preparation 29
- 5.2.1 Generating Static 31
- 5.2.4 Grounding the Work Area 32
- 5.3 Routine Care 33
- 5.3.3 Cleaning the Keyboard 34
- 5.3.4 Cleaning the Monitor 34
- 5.3.5 Cleaning the Mouse 34
- 5.4 Service Considerations 35
- 5.4.3 Cables and Connectors 36
- 5.4.4 Hard Drives 36
- MT chassis and SFF chassis) 38
- (SFF chassis) 40
- Removing the Front Bezel 41
- Minitower Configuration 42
- 6.4 Front Drive Bezels 43
- 6.5 Memory 44
- Installing a DIMM 46
- 6.6 Expansion Cards 47
- Installing an Expansion Card 50
- 6.7 Cable Management 52
- 6.8 Drives 53
- 6.8.2 Removing a Drive 54
- Removing the Hard disk 55
- Releasing the Hard Drive Cage 55
- Removing the Hard Drive Cage 56
- Removing the Hard Drive 57
- Desktop Drive Positions 57
- Installing the Optical Drive 60
- 6. Press the latch 1 63
- 6.10 System Fan 65
- 6.11 Heatsink - MT chassis 66
- 6.12 Processor 67
- 6.13 System Board 69
- 6.14 Battery 70
- 6.14.1 Battery Holder 71
- 6.15 Power Supply 72
- Connector Pin Assignments 73
- Parallel Interface 74
- Microphone 74
- Headphone 75
- Line-In Audio 75
- Line-Out Audio 75
- 24-Pin Power 76
- 4-Pin Power (for CPU) 76
- Power Cord Set Requirements 77
- POST Error Messages 78
- Preliminary Checklist 81
- Solving General Problems 82
- Solving Display Problems 87
- Solving Audio Problems 90
- Solving Printer Problems 92
- Solving Keyboard Problems 93
- Solving Network Problems 94
- Solving Memory Problems 96
- Solving Processor Problems 97
- Solving Drive Key Problems 99
- Restoring the Software 105
- Contacting Customer Support 106
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