HP COMPAQ DX2710 MT Technical Information download pdf (Page 100)

D–20 483941-001 Service Reference Guide

Troubleshooting Without Diagnostics

Unable to connect to the

Internet. (continued)

Cable/DSL service is

not available or has

been interrupted due to

bad weather.

Try connecting to the Internet at a

later time or contact your ISP. (If the

cable/DSL service is connected, the

“cable” LED light on the front of the

cable/DSL modem will be on.)

The CAT5 10/100

cable is disconnected.

Connect the CAT5 10/100 cable

between the cable modem and the

computers’s RJ-45 connector. (If the

connection is good, the “PC” LED

light on the front of the cable/DSL

modem will be on.)

IP address is not

configured properly.

Contact the ISP for the correct IP

address.

Cookies are corrupted. Windows XP

1. Select Start > Control

Panel.

2. Double-click Internet

Options.

3. On the General tab, click the

Delete Cookies button.

Cannot automatically

launch Internet programs.

You must log on to the

ISP before some

programs will start.

Log on to the ISP and launch the

desired program.

Solving Internet Access Problems (Continued)

Problem Cause Solution

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HP COMPAQ DX2710 MT Technical Information Page 100