HP ZBook Studio G4 Base Model Mobile Workstation User Manual Page 32
- Page / 182
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
- Maintenance and Service Guide 1
- Safety warning notice 5
- Table of contents 7
- 1 Product description 13
- 2 Components 17
- 6 Chapter 2 Components 18
- Display 7 19
- Keyboard area 20
- Keyboard area 9 21
- 10 Chapter 2 Components 22
- Special keys 23
- Action keys 24
- Bottom 13 25
- 14 Chapter 2 Components 26
- Component 27
- (2) Product number 27
- (3) Serial number 27
- (4) Warranty period 27
- 3 Illustrated parts catalog 28
- Computer major components 17 29
- Computer major components 19 31
- Bracket Kit 33
- Plastics Kit 34
- Miscellaneous parts 34
- Miscellaneous parts 23 35
- Tools required 36
- Service considerations 36
- Grounding guidelines 37
- Bottom cover 41
- Solid-state drive (M.2) 43
- WLAN module 45
- Memory module 47
- RTC battery 49
- Thermal module 50
- Description Spare part number 53
- Fingerprint reader board 54
- LED board 55
- Display cable 57
- System board 58
- I/O support bracket 61
- Speakers 62
- Keyboard 63
- 4. Remove the keyboard (2) 64
- Display assembly 65
- Top cover 74
- 6 Troubleshooting guide 75
- Resources 76
- General troubleshooting steps 76
- Identify the issue 77
- 2. Examine the environment 79
- Analyze the issue 80
- Resolve the issue 90
- 13. Replace the system board 94
- Helpful Hints 95
- Consulting with HP Service 96
- Power-on issues 97
- AC adapter issue 100
- Battery discharges too fast 102
- Burnt smell 103
- No video (with power) 103
- Blinking lights 104
- Diagnostics error messages 105
- Performance (OS) 106
- Intermittent shutdown 107
- Blue screen 108
- No wake up 112
- Unresponsive 113
- Slow performance 113
- Incorrect time and date 114
- Display anomalies 115
- Dead pixel 117
- No video (internal) 117
- No video (external) 118
- DisplayPort/VGA 118
- Touch screen 120
- I/O devices 121
- Keyboard point stick 122
- Keyboard backlight 122
- TouchPad 123
- Smart card reader 127
- Thunderbolt (TB) 129
- Thunderbolt 3 dock 130
- Read-write error 133
- Blue screen (BSOD) error 133
- Noisy hard drive 134
- Mechanical 135
- Noise (sound) 136
- Fan runs constantly 137
- Thermal shutdown (hot) 138
- Additional information 139
- Processor not executing code 140
- Memory module error 141
- Failure - System Board Error 141
- Additional information 131 143
- Error message list 144
- Bug check symbolic names 144
- Use Windows Debugging Tool 145
- 6. Open the crash dump le 148
- Lookup for Bug Check 0xC2 149
- Additional information 137 149
- Cable management 151
- Connector types 152
- Using Computer Setup 154
- Updating the BIOS 155
- Downloading a BIOS update 156
- Using Windows tools 161
- Restore and recovery 162
- 10 Specications 166
- Nonvolatile memory usage 171
- Questions and answers 173
- 13 Recycling 178
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