HP ZBook Studio G4 Base Model Mobile Workstation User Manual download pdf (Page 3)

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for

Authorized Service Provider parts," can damage the computer or void your warranty.

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1 2 3 4 5 6 7 8 ... 181 182

Maintenance and Service Guide 1
Safety warning notice 5
Table of contents 7
1 Product description 13
2 Components 17
6 Chapter 2 Components 18
Display 7 19
Keyboard area 20
Keyboard area 9 21
10 Chapter 2 Components 22
Special keys 23
Action keys 24
Bottom 13 25
14 Chapter 2 Components 26
Component 27
(2) Product number 27
(3) Serial number 27
(4) Warranty period 27
3 Illustrated parts catalog 28
Computer major components 17 29
Computer major components 19 31
Bracket Kit 33
Plastics Kit 34
Miscellaneous parts 34
Miscellaneous parts 23 35
Tools required 36
Service considerations 36
Grounding guidelines 37
Bottom cover 41
Solid-state drive (M.2) 43
WLAN module 45
Memory module 47
RTC battery 49
Thermal module 50
Description Spare part number 53
Fingerprint reader board 54
LED board 55
Display cable 57
System board 58
I/O support bracket 61
Speakers 62
Keyboard 63
4. Remove the keyboard (2) 64
Display assembly 65
Top cover 74
6 Troubleshooting guide 75
Resources 76
General troubleshooting steps 76
Identify the issue 77
2. Examine the environment 79
Analyze the issue 80
Resolve the issue 90
13. Replace the system board 94
Helpful Hints 95
Consulting with HP Service 96
Power-on issues 97
AC adapter issue 100
Battery discharges too fast 102
Burnt smell 103
No video (with power) 103
Blinking lights 104
Diagnostics error messages 105
Performance (OS) 106
Intermittent shutdown 107
Blue screen 108
No wake up 112
Unresponsive 113
Slow performance 113
Incorrect time and date 114
Display anomalies 115
Dead pixel 117
No video (internal) 117
No video (external) 118
DisplayPort/VGA 118
Touch screen 120
I/O devices 121
Keyboard point stick 122
Keyboard backlight 122
TouchPad 123
Smart card reader 127
Thunderbolt (TB) 129
Thunderbolt 3 dock 130
Read-write error 133
Blue screen (BSOD) error 133
Noisy hard drive 134
Mechanical 135
Noise (sound) 136
Fan runs constantly 137
Thermal shutdown (hot) 138
Additional information 139
Processor not executing code 140
Memory module error 141
Failure - System Board Error 141
Additional information 131 143
Error message list 144
Bug check symbolic names 144
Use Windows Debugging Tool 145
6. Open the crash dump le 148
Lookup for Bug Check 0xC2 149
Additional information 137 149
Cable management 151
Connector types 152
Using Computer Setup 154
Updating the BIOS 155
Downloading a BIOS update 156
Using Windows tools 161
Restore and recovery 162
10 Specications 166
Nonvolatile memory usage 171
Questions and answers 173
13 Recycling 178

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HP ZBook Studio G4 Base Model Mobile Workstation User Manual Page 3

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