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ZBook Studio G4 Base Model Mobile Workstation
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HP ZBook Studio G4 Base Model Mobile Workstation User Manual Page 182
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Table of contents
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182
WLAN device
15
WLAN label
15
WLAN module
remo
val
33
spar
e part numbers
19, 33
worksta
tion guidelines
27
170
Index
1
2
...
177
178
179
180
181
182
Maintenance and Service Guide
1
Safety warning notice
5
Table of contents
7
1 Product description
13
2 Components
17
6 Chapter 2 Components
18
Display 7
19
Keyboard area
20
Keyboard area 9
21
10 Chapter 2 Components
22
Special keys
23
Action keys
24
Bottom 13
25
14 Chapter 2 Components
26
Component
27
(2) Product number
27
(3) Serial number
27
(4) Warranty period
27
3 Illustrated parts catalog
28
Computer major components 17
29
Computer major components 19
31
Bracket Kit
33
Plastics Kit
34
Miscellaneous parts
34
Miscellaneous parts 23
35
Tools required
36
Service considerations
36
Grounding guidelines
37
Bottom cover
41
Solid-state drive (M.2)
43
WLAN module
45
Memory module
47
RTC battery
49
Thermal module
50
Description Spare part number
53
Fingerprint reader board
54
LED board
55
Display cable
57
System board
58
I/O support bracket
61
Speakers
62
Keyboard
63
4. Remove the keyboard (2)
64
Display assembly
65
Top cover
74
6 Troubleshooting guide
75
Resources
76
General troubleshooting steps
76
Identify the issue
77
2. Examine the environment
79
Analyze the issue
80
Resolve the issue
90
13. Replace the system board
94
Helpful Hints
95
Consulting with HP Service
96
Power-on issues
97
AC adapter issue
100
Battery discharges too fast
102
Burnt smell
103
No video (with power)
103
Blinking lights
104
Diagnostics error messages
105
Performance (OS)
106
Intermittent shutdown
107
Blue screen
108
No wake up
112
Unresponsive
113
Slow performance
113
Incorrect time and date
114
Display anomalies
115
Dead pixel
117
No video (internal)
117
No video (external)
118
DisplayPort/VGA
118
Touch screen
120
I/O devices
121
Keyboard point stick
122
Keyboard backlight
122
TouchPad
123
Smart card reader
127
Thunderbolt (TB)
129
Thunderbolt 3 dock
130
Read-write error
133
Blue screen (BSOD) error
133
Noisy hard drive
134
Mechanical
135
Noise (sound)
136
Fan runs constantly
137
Thermal shutdown (hot)
138
Additional information
139
Processor not executing code
140
Memory module error
141
Failure - System Board Error
141
Additional information 131
143
Error message list
144
Bug check symbolic names
144
Use Windows Debugging Tool
145
6. Open the crash dump le
148
Lookup for Bug Check 0xC2
149
Additional information 137
149
Cable management
151
Connector types
152
Using Computer Setup
154
Updating the BIOS
155
Downloading a BIOS update
156
Using Windows tools
161
Restore and recovery
162
10 Specications
166
Nonvolatile memory usage
171
Questions and answers
173
13 Recycling
178
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