HP LQH-HW 3ULQWHUV User Manual download pdf (Page 214)

214

Chapter 11 Troubleshooting (10/100Base-T)

there is a valid “Destination =” line, then double check that there is an

entry for this number under the “ENP INFO” section.

• Try a

debug nest logs

telnet command (or find the “General

Messages” section on the Novell HTML status page). Look for a valid

entry for the printer. It will look something like this: “(0:InitSinglePrinter):

printer=<

> name=<

NAME

>.” Then look for the following lines: “(0:Printf):

RemoteMonitor(<

>); printer is” and “(0:Printf): WAITING_FOR_JOB.” If

you see these lines, the LineJet Print Server is setup properly and the

problem points to a setup issue on the workstation.

• If the LineJet Print Server has logged in to the file server but has not

attached to the queue, there may be a permission problem. Make sure

the appropriate users have rights to this queue (they should be in the

group “everyone”). Also, you may have to assign the queue to

root

so it

is available to everyone.

• Did you rename any objects in Netware Administrator during your setup?

Netware Administrator seems to have problems renaming objects. If so,

delete everything and start over.

If none of these solutions help your situation, you may want to try the whole

setup again. Completely delete the setup that is giving you trouble and go

through the setup again following each step carefully.

RPRINTER/NPRINTER Setup

If there is no connection with the LineJet Print Server after you have

completed the print setup, there are several things to confirm.

• Have you tried repowering the printer? Wait about a minute before

checking to see if it has logged in and attached to a queue.

• Is the network connector fastened tightly to the unit?

• Is the LineJet Print Server already servicing a queue on another file

server? If so, it cannot service another file server at the same time.

Note Debug messages for the PSERVER setup are in the RPRINTER section

here because the PSERVER setup on the LineJet Print Server shares

some code with the RPRINTER setup.

Note Be sure to reboot the printer before beginning a new setup and after

completing a PSERVER setup. Wait at least a minute for the Print Server

to log in and attach to a queue.

Note The debug information that is mentioned in the section can be

found by either

telnet

ing to the LineJet Print Server and issuing

the commands given, or launching a browser to the Novell status

page on the LineJet Print Server.

(e.g.,

http://192.168.11.9/networkNovellStatus.html

)

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HP LQH-HW 3ULQWHUV User Manual Page 214

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