Hp ML100 User Manual download pdf (Page 97)

Technical support

HP c

rade), call 1-800-633-3600. For more

ebsite (http://www.hp.com/hps).

Befo

entification number

d-party hardware or software

Cust

ndatory—Parts for which customer self repair is mandatory. If you request HP to replace these

parts, you will be charged for the travel and labor costs of this service.

ontact information

For the name of the nearest HP authorized reseller:

• See the Contact HP worldwide (in English) webpage

(

http://welcome.hp.com/country/us/en/wwcontact.html).

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage

(

http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a

week. For continuous quality improvement, calls may be recorded or monitored.

o If you have purchased a Care Pack (service upg

information about Care Packs, refer to the

HP w

• In other locations, see the Contact HP worldwide (in English) webpage

(

http://welcome.hp.com/country/us/en/wwcontact.html).

re you contact HP

Be sure to have the following information available before you call HP:

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Product id

• Applicable error messages

• Add-on boards or hardware

• Thir

• Operating system type and revision level

omer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow

for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP

service providers or service partners) identifies that the repair can be accomplished by the use of a CSR

part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

• Ma

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Hp ML100 User Manual Page 97

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