Hp 2700 User Manual Page 148
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- Table of contents
- TROUBLESHOOTING
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HP Customer Care
Online Services
For 24-hour access to updated HP printer-specific software, product information, and support
information using an Internet connection, go to www.hp.com/support/clj2700.
Go to
www.hp.com/support/net_printing for information about the built-in networking.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop
computing and printing products. Go to
instantsupport.hp.com.
Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your
country/region, see the flyer that shipped with the printer, or visit
www.hp.com/support/callcenters.
Before calling HP, have the following information ready: the product name and serial number, the date
of purchase, and a description of the problem.
Software utilities, drivers, and electronic information
●
www.hp.com/go/clj2700_software
The Web page for the drivers is in English, but you can download the drivers themselves in several
languages.
HP direct ordering for accessories or supplies
●
United States:
www.hp.com/sbso/product/supplies.
●
Canada:
www.hp.ca/catalog/supplies
●
Europe:
www.hp.com/supplies
●
Asia-Pacific:
www.hp.com/paper/
To order genuine HP parts or accessories, go to the HP Parts Store at
www.hp.com/buy/parts (U.S. and
Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
Outside the United States and Canada, call the customer support number for your country/region. See
the flyer that shipped in the box with the printer.
HP service agreements
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
For extended service, call 1-800-446-0522.
138 Appendix B Service and support ENWW
- User Guide 1
- Table of contents 5
- 1 Printer basics 11
- Printers at a glance 12
- Features at a glance 13
- Walkaround 14
- ENWW Walkaround 5 15
- Printer software 16
- Opening the printer drivers 17
- Software for Windows 18
- Software for Macintosh 18
- Software for networks 19
- Print-media specifications 20
- Optional tray 3 21
- Selecting print media 22
- Printing on special media 24
- Heavy paper 25
- Recycled paper 26
- HP LaserJet media 26
- 2 Control panel 27
- Using the control-panel menus 30
- Reports menu 31
- System Setup menu 32
- Service menu 35
- 3 I/O configuration 37
- USB configuration 38
- Setting a system password 40
- Table 3-1 Printing 42
- Table 3-4 IP addressing 42
- Internet Protocol (IP) 43
- IP address 43
- Configuring IP parameters 43
- Gateways 44
- 4 Printing tasks 45
- Controlling print jobs 46
- Priority for print settings 47
- Configuring trays 48
- 1. Open tray 1 49
- ENWW Configuring trays 39 49
- Loading tray 2 51
- Loading optional tray 3 53
- ENWW Configuring trays 45 55
- Loading special media 56
- Creating and using quick sets 57
- Using watermarks 58
- Resizing documents 58
- Printing a blank first page 59
- Setting the color options 60
- Using the Services tab 61
- Printing a cover page 62
- Manual 2-sided printing 64
- Stopping a print request 66
- 5 Managing the printer 67
- Using the embedded Web server 70
- Embedded Web server sections 71
- Using the HP ToolboxFX 73
- Event log 74
- Set up status alerts 75
- Set up e-mail alerts 75
- Device settings 76
- Paper handling 77
- Printing 77
- PostScript 77
- Print quality 78
- Print density 78
- Paper types 78
- Network settings 79
- Using color 82
- Managing color 83
- Restricting color printing 84
- Matching colors 86
- ENWW Matching colors 77 87
- 78 Chapter 6 Color ENWW 88
- 7 Maintenance 89
- Figure 7-1 Printer display 90
- 1 Message/Prompt area 90
- 2 Supplies gauge 90
- Print-cartridge storage 91
- HP print cartridges 91
- Non-HP print cartridges 91
- HP fraud hotline and Web site 92
- Replacing supplies and parts 93
- Cleaning the printer 96
- 8 Problem solving 97
- Control-panel messages 99
- Common causes of jams 104
- Clearing jams 105
- Jam in print paper path 109
- 1. Open the front door 109
- 6. Open the top cover 111
- ENWW Jams 101 111
- 3. Open the top cover 114
- Paper-handling problems 117
- Printer response problems 121
- Color-printing problems 124
- Incorrect printer output 126
- Macintosh problems 128
- ENWW Macintosh problems 119 129
- Software program problems 131
- Print-quality troubleshooting 132
- Section Print-cartridge 134
- 1 Yellow 134
- 4 Magenta 134
- Calibrating the printer 135
- A Supplies and accessories 139
- Parts and supplies 140
- ENWW Parts and supplies 131 141
- 1. Open the HP ToolboxFX 143
- B Service and support 145
- HP Customer Care 148
- The HP ToolboxFX 149
- HP maintenance agreements 150
- Repacking the printer 151
- C Printer specifications 153
- Electrical specifications 154
- Acoustic emissions 156
- D Regulatory information 159
- FCC regulations 160
- For more information 163
- Declaration of conformity 164
- Safety statements 165
- Laser statement for Finland 166
- E Working with memory 167
- Installing memory DIMMs 168
- Enabling memory 170
- Checking DIMM installation 171
- Glossary 173
- Q7824-90932 182
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