Hp 3000CP User Manual

58%14%8%20%15844998325425488200018C4724A/C4723AHP DesignJet 3500/3000CP PrinterUser’s Guide

Table of ContentsviiiTo Recalibrate the Printer 8-6To Restore the Factory’s Calibration 8-7Changing the Graphics Language 8-8To Change the Graphics La

Working with MediaDrying time (Take Up Reel =on)3-48

4-11Working with Ink Systems4About the Ink System 4-2Monitoring the Ink Level 4-9Removing and Replacing Ink Systems 4-11After replacing the Ink System

Working with Ink SystemsAbout the Ink System4-2About the Ink SystemThe HP DesignJet CP Ink SystemsThere are two HP DesignJet CP Ink Systems designed t

Working with Ink SystemsAbout the Ink System4-3What is an Ink System?In each of the four ink systems, there are three separate components that work to

Working with Ink SystemsAbout the Ink System4-4How to Identify the HP DesignJet CP Ink System UV ComponentsThe appearance of the HP DesignJet CP Ink S

Working with Ink SystemsAbout the Ink System4-5When Does the Ink System Refill the Printheads?Normally the printheads are refilled when a print has be

Working with Ink SystemsAbout the Ink System4-6Obtaining Optimum Refill Performance using non-HP media.In some cases, particularly with high ink densi

Working with Ink SystemsAbout the Ink System4-7NOTE:The refill types shown are the default settings.NOTE:If the media type is changed either by loadin

Working with Ink SystemsAbout the Ink System4-8Refilling the Printheads from the Front PanelYou may want to refill the printheads before printing a ve

Working with Ink SystemsMonitoring the Ink Level4-9Monitoring the Ink LevelYou can monitor how much ink you have remaining in each ink cartridge by se

Table of ContentsixTroubleshooting 11-1A Note About Troubleshooting 11-2Where to Find Help in Solving Problems 11-3Finding the Source of Your Problem

Working with Ink SystemsMonitoring the Ink Level4-10When should I Replace an Ink System?You should replace an ink system when prompted by the printer.

Working with Ink SystemsRemoving and Replacing Ink Systems4-11Removing and Replacing Ink SystemsNOTE:It very important that you do not mix ink systems

Working with Ink SystemsRemoving and Replacing Ink Systems4-12Working with multiple Ink SystemsIMPORTANT To get the best images from your HP DesignJet

Working with Ink SystemsReplace the Ink System4-13Replace the Ink System1 Removing and Replacing Printheads1 When the printer carriage stops and the f

Working with Ink SystemsReplace the Ink System4-14After you open the window, the printer will display the following message on the front panel. Blinki

Working with Ink SystemsReplace the Ink System4-154 Insert the printhead into the stall with the color dot that matches the color of the printhead lab

Working with Ink SystemsReplace the Ink System4-162 Removing and Replacing the Printhead CleanerWARNING When you open the right door of the printer, t

Working with Ink SystemsReplace the Ink System4-172 Press down on the printhead cleaner handle and pull it out of the printer. Discard the used printh

Working with Ink SystemsReplace the Ink System4-185 Close the right door on the printer.The front panel will display the message “Open left door to ac

Working with Ink SystemsReplace the Ink System4-193 Removing and Replacing the Ink Cartridges1 Open the left door on the printer.After you open the le

Table of ContentsxPrinthead Checks 11-37Using the Replace Ink System Key 11-37Checking Ink Systems 11-38If You Have Problems Reseating a Printhead 11-

Working with Ink SystemsReplace the Ink System4-202 While pressing down on the quick-release button (1), unplug the ink cartridge tube by pulling the

Working with Ink SystemsReplace the Ink System4-214 Insert the new ink cartridge into the slot in the printer, making sure that you match the color of

Working with Ink SystemsReplace the Ink System4-227 Close the left door on the printer.After the left door is closed, The front panel displays the mes

Working with Ink SystemsAfter replacing the Ink System4-23After replacing the Ink SystemAfter you replace the ink system, the printer: aligns the pri

Working with Ink SystemsRemoving and Storing Partially Used Ink Systems4-24Removing and Storing Partially Used Ink SystemsIf you need to print several

Working with Ink SystemsRemoving and Storing Partially Used Ink Systems4-25Storing the Ink System in the HP DesignJet CP Ink System Storage ContainerA

Working with Ink SystemsRemoving and Storing Partially Used Ink Systems4-264 Lift the lever arm and insert the printhead cleaner into the matching col

Working with Ink SystemsRemoving and Storing Partially Used Ink Systems4-277 Insert the printhead into the stall with the color dot that matches the c

Working with Ink SystemsRemoving and Storing Partially Used Ink Systems4-28NOTE You can store the HP DesignJet CP Ink System UV (UV Pigmented ink)prin

Working with Ink SystemsRemoving and Storing Partially Used Ink Systems4-29Removing the Ink System from the HP DesignJet CP Ink System Storage Contain

Table of ContentsxiJam. 11-55Getting Help 11-56What to Do Before You Call 11-56Front-Panel Messages 12-1Message Explanations and Actions 12-2STATUS Me

Working with Ink SystemsRemoving and Storing Partially Used Ink Systems4-302 Press down lightly on the printhead and pull it toward you, removing it f

5-11Controlling the Page Format5Page Format 5-2Page Size and Accuracy 5-8Selecting the Ink Emulation Mode 5-11Adjusting Margins for Roll and Sheet Med

Controlling the Page FormatPage Format5-2Page FormatThis chapter explains how to make sure that the printer produces your print in the page format you

Controlling the Page FormatPage Format5-3Page size Page size can be specified from the front panel or in the software, where it may be called ”Page Si

Controlling the Page FormatPage Format5-4Do You Need to Adjust the Page Size in the Front Panel?The answer is normally no, because the page size you h

Controlling the Page FormatPage Format5-5Adjusting the Page Size in the Front PanelPostScript files Unless you are using the front-panel PS Scale→Fit

Controlling the Page FormatPage Format5-6Non-PostScript filesThe Size option lets you select the page size of your print. The options are described in

Controlling the Page FormatPage Format5-7Page Size and Clipped ImagesIf you specify in your software a page size that is larger than the media size lo

Controlling the Page FormatPage Size and Accuracy5-8Page Size and AccuracyThe printer dynamically modifies the advance of the media, to achieve the be

Controlling the Page FormatPage Size and Accuracy5-9The “Optimized” option means the printer will calculate the media advance dynamically depending on

Table of Contentsxii

Controlling the Page FormatPage Size and Accuracy5-105 With the “Page Accuracy” menu still selected, scroll through the menu until “Maximum” is displa

Controlling the Page FormatSelecting the Ink Emulation Mode5-11Selecting the Ink Emulation ModeYour printer can emulate the color behavior of offset p

Controlling the Page FormatAdjusting Margins for Roll and Sheet Media5-12Adjusting Margins for Roll and Sheet MediaBesides nesting and setting the pag

Controlling the Page FormatAdjusting Margins for Roll and Sheet Media5-13Extended margins provide wider top and bottom margins. Extended margins enabl

Controlling the Page FormatAdjusting Margins for Roll and Sheet Media5-14Non-PostScript Files OnlyFor roll media if you select Smaller in the Margins

Controlling the Page FormatRotating an Image5-15Rotating an ImageYour images can be rotated from the Page format / Rotate option in the front panel if

Controlling the Page FormatRotating an Image5-16What is Rotated?◆ With roll media, both the image and the page orientation are rotated.Notice that the

Controlling the Page FormatRotating an Image5-17How Does Rotate Interact with Your Software?For PostScript files On sheet media, the front-panel Rota

Controlling the Page FormatRotating an Image5-18For Non-PostScript Files The printer adds the rotation setting to any rotation angle you specify in y

Controlling the Page FormatPrinting a Mirror Image5-19Printing a Mirror ImageIf you are using clear imaging media, sometimes called backlit. You may w

1-11Welcome1A Five-Minute Guide To Your Printer 1-2Front View of Printer 1-9Rear View of printer 1-101

Controlling the Page FormatChanging the Scale of a Printed Image5-20Changing the Scale of a Printed ImageWith a PostScript file, you can enlarge your

Controlling the Page FormatChanging the Scale of a Printed Image5-21Fit To Page The Fit to page setting adjusts the image size to the page size select

Controlling the Page FormatChanging the Scale of a Printed Image5-22

6-1Controlling the Overall appearance of a Print6Ways of Controlling the Print’s Appearance 6-2Changing Pen Widths and Colors Using the Internal Palet

Controlling the Overall appearance of a PrintWays of Controlling the Print’s Appearance6-2Ways of Controlling the Print’s AppearanceNOTE:Unless you ha

Controlling the Overall appearance of a PrintChanging Pen Widths and Colors Using the Internal Palettes6-3Changing Pen Widths and Colors Using the Int

Controlling the Overall appearance of a PrintChanging Pen Widths and Colors Using the Internal Palettes6-4To Select a PaletteTo select a palette throu

Controlling the Overall appearance of a PrintChanging Pen Widths and Colors Using the Internal Palettes6-5Viewing Current Config. Settings1 Make sure

Controlling the Overall appearance of a PrintChanging Pen Widths and Colors Using the Internal Palettes6-6Viewing the Colors Available For a Palette1

Controlling the Overall appearance of a PrintChanging Pen Widths and Colors Using the Internal Palettes6-7To Change the Palette SettingsYou cannot cha

WelcomeA Five-Minute Guide To Your Printer1-2A Five-Minute Guide To Your PrinterYour Printer’s Main FeaturesYour printer is an inkjet printer designed

Controlling the Overall appearance of a PrintChanging Pen Widths and Colors Using the Internal Palettes6-86 Scroll to the next pen number you want to

Controlling the Overall appearance of a PrintChanging the Treatment of Overlapping Lines (Merge)6-9Changing the Treatment of Overlapping Lines(Merge)T

Controlling the Overall appearance of a PrintPrinting Color Images in Monochrome6-10Printing Color Images in MonochromeThere are times when you may wa

Controlling the Overall appearance of a PrintPrinting Color Images in Monochrome6-11Switching between Color and Monochrome1 Use the front-panel key sh

Controlling the Overall appearance of a PrintPrinting Speeds and Print Quality6-12Printing Speeds and Print QualityThe printing time varies with the P

Controlling the Overall appearance of a PrintPrinting Speeds and Print Quality6-13The table below shows the different print speeds and the amount of i

Controlling the Overall appearance of a PrintPrinting Speeds and Print Quality6-14Print mode settingsYou can set the overall Print mode from the front

Controlling the Overall appearance of a PrintPrinting Speeds and Print Quality6-15Using Coated Paper and Heavy Coated Paper with Productivity ModeYou

Controlling the Overall appearance of a PrintPrinting Speeds and Print Quality6-16Changing the print mode3500CP Only Use the front-panel print mode ke

7-11Managing Your Prints7Managing Pages Currently being Printed or Drying 7-2Managing Pages not yet Printed (the Queue) 7-5Avoiding Media Waste by Nes

WelcomeA Five-Minute Guide To Your Printer1-3The HP DesignJet CP Ink SystemsThere are two HP DesignJet CP Ink Systems designed together with your HP D

Managing Your PrintsManaging Pages Currently being Printed or Drying7-2Managing Pages Currently being Printed or DryingNOTE In this chapter, the terms

Managing Your PrintsManaging Pages Currently being Printed or Drying7-3Cutting a Page before Drying is Complete(Roll Media Only)◆ Press Form Feed and

Managing Your PrintsManaging Pages Currently being Printed or Drying7-4Pausing while Printing a Series of PagesYou can pause between two pages already

Managing Your PrintsManaging Pages not yet Printed (the Queue)7-5Managing Pages not yet Printed (the Queue)What is the Queue?Your printer can store fi

Managing Your PrintsManaging Pages not yet Printed (the Queue)7-6With queueing turned OFFIf Queueing is Off and the printer receives print files, the

Managing Your PrintsManaging Pages not yet Printed (the Queue)7-7Starting to Print a File that is Waiting for a Time-outIf all is in order (media load

Managing Your PrintsManaging Pages not yet Printed (the Queue)7-8Identifying a Job in the QueueIn Queueing / Nesting, you can scroll through the pages

Managing Your PrintsManaging Pages not yet Printed (the Queue)7-9Prioritizing a Job in the QueueTo make any job in the queue the next one to be printe

Managing Your PrintsManaging Pages not yet Printed (the Queue)7-10Making Copies of a Job in the QueueIn all cases, the job must be still in the queue.

Managing Your PrintsAvoiding Media Waste by Nesting Pages7-11Avoiding Media Waste by Nesting PagesNOTE Nesting can only be used with roll media.What i

WelcomeA Five-Minute Guide To Your Printer1-4Take Up ReelThe Take Up Reel consists of the left and right hand assemblies, sensor assembly, spindle ass

Managing Your PrintsAvoiding Media Waste by Nesting Pages7-12Automatic RotationThe printer may automatically rotate a page in nesting (see page 7-13,

Managing Your PrintsAvoiding Media Waste by Nesting Pages7-13When Does the Printer Try to Nest Pages?When all the following are true: The printer is

Managing Your PrintsAvoiding Media Waste by Nesting Pages7-14Turning Nesting On or Off and Choosing the Nesting MethodNOTE:The Optimal setting does no

Managing Your PrintsAvoiding Media Waste by Nesting Pages7-15How Long does the Printer Wait for Another File?So that the printer can make the best nes

Managing Your PrintsAvoiding Media Waste by Nesting Pages7-16Getting the Best from Nesting (Nesting and Margins)3000CP Only In order to “squeeze in” o

8-11Reconfiguring Your Printer8Viewing the Current Overall Configuration of the Printer 8-2Viewing the Current Configuration of the Front-Panel Settin

Reconfiguring Your PrinterViewing the Current Overall Configuration of the Printer8-2Viewing the Current Overall Configuration of the Printer3500CP On

Reconfiguring Your PrinterViewing the Current Overall Configuration of the Printer8-3HP-GL/2 Configuration PrintItem CommentsQueueing & Nesting Th

Reconfiguring Your PrinterViewing the Current Overall Configuration of the Printer8-4I/O setup Current I/O configuration and time-out setting.Image qu

Reconfiguring Your PrinterViewing the Current Configuration of the Front-Panel Settings8-5Viewing the Current Configuration of the Front-Panel Setting

WelcomeA Five-Minute Guide To Your Printer1-5Color CalibrationAutomatic color calibration improves color consistency between prints. The printer print

Reconfiguring Your PrinterRecalibrating the Printer for Accuracy8-6Recalibrating the Printer for AccuracyWhen to Recalibrate the PrinterYour printer w

Reconfiguring Your PrinterRecalibrating the Printer for Accuracy8-77 First ensure the media is dry, then rotate the sheet 90° counterclockwise and rel

Reconfiguring Your PrinterChanging the Graphics Language8-8Changing the Graphics Language3500CP Only To Change the Graphics Language SettingTo change

Reconfiguring Your PrinterChanging the Graphics Language8-9Graphics Language and NetworksFor system administratorsIf you are using the printer with a

Reconfiguring Your PrinterChanging the Interface Settings8-10Changing the Interface SettingsNetworkWith a network interface (such as the HP JetDirect

Reconfiguring Your PrinterChanging the Interface Settings8-11Upgrading Your Printer with More Memory3500CP Only Your printer comes with 36 MB of memor

Reconfiguring Your PrinterTurning on the Take Up Reel8-12Turning on the Take Up ReelThe Take Up Reel enables you to have very long prints without the

Reconfiguring Your PrinterTurning on the Take Up Reel8-13pressed on the Front Panel. Queueing is turned on.5 Press the Previous key until you get bac

Reconfiguring Your PrinterImproving Throughput in the HP DesignJet 3500CP printer8-14Improving Throughput in the HP DesignJet 3500CP printerThere are

9-11Controlling Image Quality9Selecting the Ink Emulation Mode 9-2Calibrating the Color Output 9-3Performing a Image Quality Test 9-4Servicing the Pri

Manual part numberC4724-90051Printed in EuropeCustomer reorder numberC4724-60011All rights are reserved. No part of this document may be photocopied,

WelcomeA Five-Minute Guide To Your Printer1-6MediaYou can print on roll media or sheet media up to 54 inches wide (1370mm). HP rolls of media come in

Controlling Image QualitySelecting the Ink Emulation Mode9-2Selecting the Ink Emulation Mode3500CP Only Your printer can emulate the color behavior of

Controlling Image QualitySelecting the Ink Emulation Mode9-3Calibrating the Color Output3500CP Only Color calibration improves color consistency betwe

Controlling Image QualityPerforming a Image Quality Test9-4Performing a Image Quality TestThe image quality print helps you determine if you have imag

Controlling Image QualityServicing the Printheads9-5Servicing the PrintheadsThe Printhead Service selection in the Image Quality menu lets you: align

Controlling Image QualityServicing the Printheads9-6Checking PrintheadsThe printhead check function prints a test pattern and then analyzes the patter

Controlling Image QualityServicing the Printheads9-7NOTE If you are using a third-party Raster Image Processor (RIP) to print with yourprinter, the pr

Controlling Image QualityServicing the Printheads9-8Media Test PrintIf you choose to print on non-endorsed media (Custom Media) it is recommended that

Controlling Image QualityServicing the Printheads9-9How to perform the Media Test Print1 When the front-panel displays SELECT MEDIA, use the ↑ or ↓ ke

Controlling Image QualityServicing the Printheads9-105 If the media has been correctly loaded, the front panel will then display: The printer aligns t

Controlling Image QualityServicing the Printheads9-11Changing the Print Mode when Media is Already LoadedIf, after loading and selecting a print mode

WelcomeA Five-Minute Guide To Your Printer1-7Connections3500CP Only The 3500CP printer comes with an HP JetDirect network interface card, for LAN conn

Controlling Image QualityServicing the Printheads9-12

10-11Maintaining Your Printer10Cleaning the Printer 10-2Lens Maintenance 10-3Normal Printer Use 10-6Storing and Moving Your Printer 10-710

Maintaining Your PrinterCleaning the Printer10-2Cleaning the PrinterWARNING To avoid an electric shock, make sure that the printer is switched OFF and

Maintaining Your PrinterLens Maintenance10-3Lens MaintenanceThe optical sensor on the printhead carriage has a lens cover to protect if from ink aeros

Maintaining Your PrinterLens Maintenance10-4Replacing the Lens Cover1 Press the Replace Ink System key on the front panel.2 When the printer carriage

Maintaining Your PrinterLens Maintenance10-59 Making sure that you do not touch the glass portion of the lens cover, install the new lens cover into t

Maintaining Your PrinterNormal Printer Use10-6Normal Printer Use“Normal” printer use means an average of 160 ft² of print per day.Under normal usage c

Maintaining Your PrinterStoring and Moving Your Printer10-7Storing and Moving Your PrinterIf you need to move your printer or store it for an extended

Maintaining Your PrinterStoring and Moving Your Printer10-8Removing the Printheads1 Open the window of the printer when the printer carriage stops and

Maintaining Your PrinterStoring and Moving Your Printer10-93 Repeat step 2 for the remaining three printheads.When you have removed all four printhead

WelcomeA Five-Minute Guide To Your Printer1-8Software Applications and DriversTo make sure that your printer prints exactly what you were expecting -

Maintaining Your PrinterStoring and Moving Your Printer10-103 Press down on the printhead cleaner handle and pull it out of the printer.4 Repeat step

Maintaining Your PrinterStoring and Moving Your Printer10-11The front panel displays the message “Open left door to access ink cartrg.”.Continue with

Maintaining Your PrinterStoring and Moving Your Printer10-12CAUTION Never pull the ink cartridge out by the tube or connector. This may cause theink c

Maintaining Your PrinterStoring and Moving Your Printer10-13Once the printer has verified that all printhead cleaners have been removed, it moves the

Maintaining Your PrinterStoring and Moving Your Printer10-14

11-11Troubleshooting11A Note About Troubleshooting 11-2Where to Find Help in Solving Problems 11-3Finding the Source of Your Problem 11-4Solving Image

TroubleshootingA Note About Troubleshooting11-2A Note About TroubleshootingMuch of the troubleshooting information contained in this chapter is provid

TroubleshootingWhere to Find Help in Solving Problems11-3Where to Find Help in Solving ProblemsTo find the meaning of front-panel messages, see chapte

TroubleshootingFinding the Source of Your Problem11-4Finding the Source of Your Problem1 Look at the front-panel display for messages. See chapter 12,

TroubleshootingSolving Image-Quality Problems11-5Solving Image-Quality ProblemsNOTE:To achieve the best performance from your printer, only use genuin

WelcomeA Five-Minute Guide To Your Printer1-9Front View of Printer 12'' / 305mm42'' / 1067mm+ 54''/1372mm=+ 36'&apo

TroubleshootingSolving Image-Quality Problems11-6NOTE:Before starting any corrective action: If the printer has not performed aprinthead check or prin

TroubleshootingSolving Image-Quality Problems11-7Some General Information About the Image Quality TestOne of the printer’s internal prints is the Imag

TroubleshootingSolving Image-Quality Problems11-8How to Use the Image Quality Print1 The Image Quality Print prints in A3 and B sizes so you must have

TroubleshootingSolving Image-Quality Problems11-9Note to PrinterStrip in Image Quality print scan hereas shown in printed sample

TroubleshootingSolving Image-Quality Problems11-10Analyzing the Image Quality Test ResultsThe following paragraphs describe how to use each pattern.Te

TroubleshootingSolving Image-Quality Problems11-11What is Banding? Banding is when you see repetitive horizontal bands within your printed image (thes

TroubleshootingSolving Image-Quality Problems11-12Problem See: Corrective Action1 Banding in cyan, blue and green columns only, but more evident in cy

TroubleshootingSolving Image-Quality Problems11-13Banding Caused by Media Advance ProblemsAnother type of banding is caused by an inaccurate media adv

TroubleshootingSolving Image-Quality Problems11-14Banding is the most common problem that can affect your image quality but another problem that may a

TroubleshootingSolving Image-Quality Problems11-15Problems Due to MisalignmentThere are two types of misalignment; vertical and horizontal, refer to p

WelcomeA Five-Minute Guide To Your Printer1-10Rear View of printerPocket for Quick Reference Guide and Media KnifeSlots for upgradesSocket forNetwork

TroubleshootingSolving Image-Quality Problems11-16Test Pattern 3: Nozzle Print Test IMPORTANT Use this test purely to confirm an error highlighted in

TroubleshootingSolving Image-Quality Problems11-17Nozzles not printing There are two ways to see this problem, it is easier to see the error from the

TroubleshootingSolving Image-Quality Problems11-18Nozzles misdirected If all the stepped lines are visible in the top pattern, then all the printhead

TroubleshootingSolving Image-Quality Problems11-19NOTE: Some of the printhead nozzle problems that you will see in this pattern donot mean you will no

TroubleshootingSolving Image-Quality Problems11-20Test Pattern 4: Color Alignment Quality Test This test pattern is to check the color alignment, and

TroubleshootingSolving Image-Quality Problems11-21Test Pattern 5. Color Variation Pattern TestThis test produces four boxes: black, blue, cyan and yel

TroubleshootingSolving Image-Quality Problems11-22 No Printing Defects Found in the Image Quality PrintIf all the test patterns from the Image Quality

TroubleshootingSolving Color Accuracy problems11-23Solving Color Accuracy problems 3500CP Only These are two areas you should review when troubleshoot

TroubleshootingSolving Color Accuracy problems11-24ConfigurationThe configurations of the printer, the driver, and/or the Software RIPs define how ink

TroubleshootingSolving Color Accuracy problems11-25NOTE To have accurate colors, the media settings must match the type of media youhave loaded in the

2-11Using the Front Panel2The Front Panel 2-2Standby Mode 2-6Printing the Current Configuration 2-7Entering the Menu System 2-8Printing the Menus 2-9P

TroubleshootingSolving Color Accuracy problems11-26Where to Find Additional InformationThe means of accurately managing the colors printed by your pri

TroubleshootingSolving Color Accuracy problems11-27There are Smears and/or Scratching on Your Printed Media.This can appear on paper based media if th

TroubleshootingSolving Media-Handling Problems11-28Solving Media-Handling ProblemsThe Front Panel Keeps Indicating that Media Is Misaligned or Incorre

TroubleshootingSolving Media-Handling Problems11-29between prints or nesting sets.If you need to cut the media before the ink-drying time has passed o

TroubleshootingSolving Media-Handling Problems11-30The Cutter is JammedSwitch the printer off.Open the window.With you finger and thumb carefully pinc

TroubleshootingSolving Ink System Problems11-31Solving Ink System ProblemsImportant An “ink system” refers to one color. It is made up of the ink cart

TroubleshootingSolving Ink System Problems11-32Summary of Ink System Defect MessagesCheck ink system / IgnoreThis message follows one that has notifie

TroubleshootingSolving Ink System Problems11-33Out of ink One or more of the four ink systems are out of ink. If the last print showed image print qua

TroubleshootingSolving Ink System Problems11-34If the Replace Ink System Key does not Work1 Make sure the window is closed before you press the Replac

TroubleshootingSolving Ink System Problems11-35Printhead Alignment ErrorsThe printer automatically runs the printhead alignment procedure every time y

Using the Front PanelThe Front Panel2-2The Front PanelThe front panel of the printer is made up of four functional areas as shown below: C4704002Form

TroubleshootingSolving Ink System Problems11-362 Load media of a suitable type for calibrating. Make sure you do not change the Media Type selection.3

TroubleshootingSolving Ink System Problems11-37Printhead ChecksYour printer makes a printhead check at the frequency set in the Image Quality / Printh

TroubleshootingSolving Ink System Problems11-38Checking Ink SystemsIf you see the message “Check ink system / Ignore” you can either proceed with the

TroubleshootingSolving Ink System Problems11-39CAUTION Do not touch, wipe, or attempt to clean the printhead nozzles. This can damage theprinthead. Ha

TroubleshootingSolving Ink System Problems11-40Checking the Ink CartridgesIf prompted, open the left door to access the ink cartridges.The message “Ch

TroubleshootingSolving Ink System Problems11-41If You Have Problems Reseating a PrintheadWhen printheads are installed, in extreme circumstances it is

TroubleshootingSolving Ink System Problems11-42Cleaning Electrical ContactsThe printer prints by firing tiny drops of ink onto the media. This is cont

TroubleshootingSolving Ink System Problems11-43CAUTION Do not touch, wipe, or attempt to clean the printhead nozzles (on the right-hand sidein the dia

TroubleshootingClearing a Media Jam11-44Clearing a Media Jam1 If the front panel displays:2 or:switch the printer OFF at the power switch at the back

TroubleshootingSolving Communication Problems11-45Solving Communication ProblemsIf there is a Problem Communicating between Your Computer and the Prin

Using the Front PanelThe Front Panel2-3Display Section The display section of the front panel consists of the two-line display and the four display ke

TroubleshootingSolving Problems with Image Position or Content11-46Solving Problems with Image Position or ContentIf you don’t find the solution to th

TroubleshootingSolving Problems with Image Position or Content11-47If the Image is ClippedThis normally indicates a discrepancy between the actual pri

TroubleshootingSolving Problems with Image Position or Content11-48If the Entire Image is in One Quadrant of the Correct Printing AreaIs the page size

TroubleshootingSolving Problems with Image Position or Content11-49another cable to see if the problem is corrected.If you have connected your compute

TroubleshootingSolving Problems with Image Position or Content11-50If the Printer has Printed a Different Print than the One You were ExpectingOne pos

TroubleshootingSolving Front-Panel Problems11-51Solving Front-Panel ProblemsIf the Replace Ink System Key Does Not WorkMake sure the window is closed

TroubleshootingSolving Front-Panel Problems11-52If a “System Error” Message Is DisplayedPress Enter. If the message does not clear:1 Turn the printer

TroubleshootingTake Up Reel problems11-53Take Up Reel problemsTake Up Reel Does Not functionYou may have a power problem. Check the power cable is con

TroubleshootingSolving Miscellaneous Problems11-54Solving Miscellaneous ProblemsIf the Printer does not PrintYou may have a power problem. If there is

TroubleshootingSolving Miscellaneous Problems11-55If the Printer Waits Too Long to Print a NestChange the Nest wait setting. See page 7-15.If the Bail

Using the Front PanelThe Front Panel2-4Action Keys The action keys let you: cancel the current printer operation (Cancel). advance and cut media (F

TroubleshootingGetting Help11-56Getting HelpHewlett-Packard has support services available to help you in case you have a problem with your printer. F

TroubleshootingGetting Help11-57If possible print out the following reports. See page 2-12, Printing Other Internal Prints and fax them to the support

TroubleshootingGetting Help11-58

12-11Front-Panel Messages12Message Explanations and Actions 12-212

Front-Panel MessagesMessage Explanations and Actions12-2Message Explanations and ActionsThis is a list of the messages in the front-panel display. If

Front-Panel MessagesMessage Explanations and Actions12-3Check * Close right doorThe printer has detected an error in the printhead cleaners indicate

Front-Panel MessagesMessage Explanations and Actions12-4Edge not foundReload mediaThe printer could not find edge of media during loading procedure.Ch

Front-Panel MessagesMessage Explanations and Actions12-5Image quality notassured→This message appears after the printer finds an error in the ink syst

Front-Panel MessagesMessage Explanations and Actions12-6Ink cartridge valveout ❏ →The printer has detected that one or more of the ink cartridge val

Front-Panel MessagesMessage Explanations and Actions12-7Install complete Ink system replacement has been completed successfully.Resume normal operatio

Using the Front PanelThe Front Panel2-5Status Lights The status lights provide status information about the current configuration and state of the pri

Front-Panel MessagesMessage Explanations and Actions12-8Media too small You may have sent a print file that is too large for the media loaded; the pri

Front-Panel MessagesMessage Explanations and Actions12-9Mixed ink system❏ →At power-on or after the ink systems have been serviced, the printer has

Front-Panel MessagesMessage Explanations and Actions12-10Press Load Button to continueYou are loading media into the printer and the Media Button has

Front-Panel MessagesMessage Explanations and Actions12-11Printhead checkerror ❏ →orPrinthead checkerror →The message “Printhead check error” may be

Front-Panel MessagesMessage Explanations and Actions12-12Printhead failure ❏ →The printheads indicated by flashing squares have failed, either during

Front-Panel MessagesMessage Explanations and Actions12-13Reload sheet Sheet media was loaded skewed and the printer ejected it.Reload the sheet.Remove

Front-Panel MessagesMessage Explanations and Actions12-14Replace mixedprinthead(s) ● One of the printheads inserted into the printer is of a differe

Front-Panel MessagesMessage Explanations and Actions12-15Set transport→ YesMode→ NoYou have selected transport mode in the front-panel menu. The print

Front-Panel MessagesMessage Explanations and Actions12-16System errorXXXXXXAn internal error has occurred and a system error number is displayed.Press

Front-Panel MessagesMessage Explanations and Actions12-17STATUS MessagesMessage Explanation and ActionSTATUSAccessing head cleanersYou have pressed th

1User’s GuideHP DesignJet 3500CP/3000CP PrinterC4724-90051 English

Using the Front PanelStandby Mode2-6Standby ModeThe printer has a standby mode where, after a period of inactivity, the printer goes into a sleep mode

Front-Panel MessagesMessage Explanations and Actions12-18STATUSChecking printheadsThe printer is printing a pattern to test the printheads.Wait until

Front-Panel MessagesMessage Explanations and Actions12-19STATUSMeasuring patternThe printer is measuring the accuracy calibration print that you just

Front-Panel MessagesMessage Explanations and Actions12-20STATUSRefilling XmXX sThe printer is filling the printheads. Wait for the process to complete

13-1Reference13Printer Specifications 13-2Interface Specifications 13-10Interface Cables 13-11Regulatory Notices 13-12Declaration of Conformity 13-16O

ReferencePrinter Specifications13-2Printer Specifications Functional SpecificationsInk systems HP DesignJet CP Ink System:(Supplied with printer)HP De

ReferencePrinter Specifications13-3Margins Normal Smaller (roll media only)Extended (roll media only)(default)Using CP ink systems (Imaging)Leading ed

ReferencePrinter Specifications13-4Physical SpecificationsWeight Length Depth Height Packed Unit (with Take Up Reel and legs assembly)197 kg (433 lbs)

ReferencePrinter Specifications13-5Printer Power SpecificationsSource 100-240V ac ±10%. Autoranging.Frequency 50-60 HzCurrent 2 amp maximumConsumption

ReferencePrinter Specifications13-6Environmental SpecificationsEnvironmental Operating RangeOptimal print quality: 15°C to 30°C (59° F to 86° F)Standa

ReferencePrinter Specifications13-7Printer Safety SpecificationsInformation Technology Equipment (ITE),Movable,Class I,Plugable Type A,Installation Ca

Using the Front PanelPrinting the Current Configuration2-7Printing the Current ConfigurationThe display section is used for setting the printer’s conf

ReferencePrinter Specifications13-8Printing Area (= Media Size Minus Margins)Media Size (and Orientation of Media)Printing Area (Width x Height) by Or

ReferencePrinter Specifications13-9Printing Area (= Media Size Minus Margins)Actual Media widths Page SizePrinting Area inches millimetersExtra Wide42

ReferenceInterface Specifications13-10Interface SpecificationsBelow are the parallel interface specifications.For specifications of the HP JetDirect P

ReferenceInterface Cables13-11Interface CablesThe following cables are recommended for optimum performance and electromagnetic compatibility:Cables fo

ReferenceRegulatory Notices13-12Regulatory NoticesTo Obtain a Material Safety Data Sheet (MSDS)You can obtain current Material Safety Data Sheets for

ReferenceRegulatory Notices13-13CAUTION Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to thisequipment not expressly approved

ReferenceRegulatory Notices13-14When connected to LAN cables using print server accessories…This equipment has been tested and found to comply with th

ReferenceRegulatory Notices13-15VCCI Class A andclass B (Japan)Korean EMI statementTaiwanese EMI statementTele- communications General Approval (UK)Te

ReferenceDeclaration of Conformity13-16Declaration of ConformityDECLARATION OF CONFORMITYaccording to ISO/IEC Guide 22 and EN 45014Manufacturer’s Name

ReferenceDeclaration of Conformity13-17Declaration of ConformityDECLARATION OF CONFORMITYaccording to ISO/IEC Guide 22 and EN 45014Manufacturer’s Name

Using the Front PanelEntering the Menu System2-8Entering the Menu System1 Make sure a status screen is displayed, as shown in the example below:2 Pres

ReferenceOrdering Accessories13-18Ordering AccessoriesItem HP Part NumberCables See Page 13-11Documentation3500CP User’s Guide and Quick Reference Gui

ReferenceOrdering Accessories13-19To achieve the best performance from your printer, we recommend you only use genuine Hewlett-Packard accessories and

ReferenceOrdering Accessories13-20Item HP Part NumberDriversaa. This item is updated regularly. For details of the latest version available, please co

ReferenceOrdering Accessories13-21HP-GL/2 and HP RTL Programming InformationThe HP-GL/2 and HP RTL Reference Guide provides complete explanations and

ReferenceOrdering Accessories13-22

GlossaryG-1Glossary 14acAlternating current.ANSI sizeAn American standard media size; e.g. D, EapplicationThe software you use to create your drawings

GlossaryG-2HP-GL/2 One of Hewlett-Packard’s standard graphics languages for plotters and printers. Produces vector data. Newer than HP-GL.I/O Input/ou

GlossaryG-3printing areaPage size minus margins.PostScriptA standard page-markup language, commonly used by graphics and desktop publishing software a

GlossaryG-4

IndexI-1Index 15Aaccessories and supplieshow to order 13-21Accuracy 5-8accuracy calibration 8-6acoustic specifications 13-6action keys 2-4additional i

Using the Front PanelPrinting the Menus2-9Printing the MenusYou can see the complete menu structure available on the printer by printing the Front-Pan

IndexI-2fonts print 2-12front panel 2-2action keys 2-4display section 2-3print mode keys 2-4status lights 2-5using 2-1front-panel displaytypes of info

IndexI-3matte paper 3-8matte prints 11-5MediaLaminating 3-5Roll media alignment 3-15Unloading 3-43media 9-9caring for 3-12compensating for badly cut 3

IndexI-4print clipped 11-47print margins using opaque vinyl 5-14print mode keys 2-4print problemsdiagnosis 11-7print qualitychanging 6-16combinations

IndexI-5Loading 3-20Panel 3-24Unloading 3-27test media 9-9test media selection 9-8test printcustom media test print 9-9test the printer 11-4testing me

IndexI-6

-33Please Give Us Your Feedbackon the Quality of This DocumentationIf mailing to the addressin the USA (see over), fillout this sheet.If mailing to th

-34Thank youNO POSTAGENECESSARYIF MAILEDIN THEUNITED STATESBUSINESS REPLY MAILFIRST CLASS MAIL PERMIT NO. 24343 SAN DIEGO, CAPOSTAGE WILL BE PAID BY A

-35Please Give Us Your Feedbackon the Quality of This DocumentationIf mailing to the addressin Spain (see over), fillout this sheet.If mailing to t

-36Hewlett-Packard CompanyBarcelona DivisionAttn: Learning Products Dept.Avda. Graells, 50108190 Sant Cugat del VallèsSpainAny comments?Fold here and

13M™ MCS™ Warranty for Graphics Produced on HP DesignJet CP PrintersGraphics made with 3M™ Changeable Opaque Imaging Media 8522CP, HP DesignJet CP Ink

Using the Front PanelPrinting the Menus2-10c Press Enter.d Press ↓ or ↑ until Menu is displayed.e Press Enter.The printer prints a menu tree of the en

Hewlett-Packard Limited Warranty StatementHP Product Duration of Limited WarrantySoftware: 90 DaysInk Delivery System: 90 DaysPrinter and Related HP H

Obtaining Service During Warranty PeriodIf your hardware should fail during the warranty period, read the “Troubleshooting” section in this guide, the

Manual Part Number:C4724-90051EnglishPrinted in EuropeThis manual has been printed on chlorine-free paper

Using the Front PanelPrinting the Menus2-113000CP Only Look at the Front-Panel Menus print. It shows the full menu structure. Here is asample section

Using the Front PanelPrinting Other Internal Prints2-12Printing Other Internal PrintsIn addition to the current configuration print and menu print, th

Using the Front PanelPrinting Other Internal Prints2-13Service printThe Service print provides information needed for printer servicing, such as the c

Using the Front PanelNavigating the Menu System2-14Navigating the Menu SystemOnce in the first-level menu, you can navigate the menu system using the

Using the Front PanelMenu Graphics Used in This Manual2-15Menu Graphics Used in This ManualAt the end of this chapter, there are some examples of navi

Finding InformationiiFinding InformationThis User’s Guide contains:A comprehensive explanation of all the printer’s features and specific information

Using the Front PanelNavigation Examples2-16Navigation ExamplesUse the following examples to practice navigating the menu system. All examples assume

Using the Front PanelNavigation Examples2-174 Press Enter.5 Press ↓.6 Press Enter.7 Press Previous.8 Press Previous again to return to the STATUS scre

Using the Front PanelNavigation Examples2-18Changing the Color Calibration Setting in the Image Quality Menu3500CP OnlyIn this example, you will chang

Using the Front PanelNavigation Examples2-195 Press the Enter key to select the option and move to the Color calibration third-level menu. The option

Using the Front PanelNavigation Examples2-20If you now reenter the menu system and repeat steps 1 to 4, you will see the option that you selected disp

Using the Front PanelNavigation Examples2-21Changing the Merge Setting in HP-GL/2 Settings In this example, you will change the Merge setting in the H

Using the Front PanelNavigation Examples2-225 Press the Enter key to select the option and move to the Merge third-level menu. The option currently se

Using the Front PanelNavigation Examples2-23If you now reenter the menu system and repeat steps 1 to 4, you will see the option that you selected disp

Using the Front PanelNavigation Examples2-24Changing MarginsThis example shows how to adjust the page margins.◆ Make sure the STATUS display level is

Using the Front PanelNavigation Examples2-255 Press the Enter key to display the MARGINS menu.6 Use the ↑ and ↓ keys to display the available options

Finding InformationiiiWhere to find the most commonly needed informationTo find how to … Go to …Install the printer ÁThe Setup Guide.Connect the print

Using the Front PanelNavigation Examples2-26Changing the Drying TimeThis example adjusts the drying time, a setting used to suit different environment

Using the Front PanelNavigation Examples2-275 Press the Enter key to display the DRYING TIME menu.6 Use the ↑ and ↓ keys to display the available opt

Using the Front PanelOther Types of Front-Panel Display Information2-28Other Types of Front-Panel Display InformationOther types of messages are also

3-11Working with Media3Choosing Media 3-2Using the Ink System UV Outside 3-5Handling Your Media 3-12Loading Roll Media 3-13Take Up Reel loading 3-20Un

Working with MediaChoosing Media3-2Choosing MediaYour printer supports several types of media. Choosing the best media type for your needs is an essen

Working with MediaChoosing Media3-3Some Important Points about Media Types This printer supports many media types. However, the quality of some image

Working with MediaChoosing Media3-4Supported Media TypesYour printer supports several types of media The supported types and their most common uses ar

Working with MediaUsing the Ink System UV Outside3-5Using the Ink System UV OutsideLaminating the Media after PrintingAfter you have printed a file us

Working with MediaUsing the Ink System UV Outside3-6Installing the Final PrintRecommendations to Follow When Installing the Final PrintFollow these re

Working with MediaUsing the Ink System UV Outside3-7CAUTION Always apply the final print to the surface by hand or using a squeegee with alow friction

Table of ContentsivTable of ContentsWelcome 1-1A Five-Minute Guide To Your Printer 1-2Your Printer’s Main Features 1-2Take Up Reel 1-4Connections 1-7M

Working with MediaMedia Types3-8Media TypesHP Commercial Names of Media TypesThe following table lists the common and HP commercial names of the media

Working with MediaMedia Types3-9Physical Characteristics of Media TypesThe following table lists the physical characteristics of the different support

Working with MediaMedia Types3-10Combinations of Media Type and Print ModeThe table below shows possible combinations of media type and print quality.

Working with MediaUsing Coated Paper and Heavy Coated Paper with Productivity Mode3-11Using Coated Paper and Heavy Coated Paper with Productivity Mode

Working with MediaHandling Your Media3-12Handling Your Media Handle film and glossy media by the edges or wear cotton gloves. Skin oils can interact

Working with MediaLoading Roll Media3-13Loading Roll MediaTo start this procedure you need to have a roll of media installed on to the printer spindle

Working with MediaLoading Roll Media3-14NOTE:Make sure the media lever is in the raised position.3 Open the roll cover and pull out the media.4 Positi

Working with MediaLoading Roll Media3-155 Insert the media into the printer.6 When the media is fed into the printer as far possible the media button

Working with MediaLoading Roll Media3-168 Press the media button and the media will be fed into the printer.9 Press the ↓ key next to the front-panel

Working with MediaLoading Roll Media3-1711 Align the media.a When the front panel displays “Lower Lever”. Lower the media lever.b Wind the media stop

Table of ContentsvInstalling the Final Print 3-6Media Types 3-8HP Commercial Names of Media Types 3-8Physical Characteristics of Media Types 3-9Combin

Working with MediaLoading Roll Media3-18d Take hold of the edges of the media now extending from the exit slot and pull the media toward you until tau

Working with MediaLoading Roll Media3-1913 When you close the roll cover you have two options, depending on the status of the Take Up Reela If the Tak

Working with MediaTake Up Reel loading3-20Take Up Reel loadingTo start this procedure you need to have a roll of media installed into the printer see

Working with MediaTake Up Reel loading3-212 Move the adjustment levers on the media guides to the unlocked position.3 The two media guides and core mu

Working with MediaTake Up Reel loading3-225 Pull the media down taut to the position shown below. Do not attempt to pull more media from the printer,

Working with MediaTake Up Reel loading3-236 Use a small amount of sticky tape (see note below) to attach the media to the core. Use three strips, one

Working with MediaTake Up Reel loading3-248Important: Press the media wind button on the Take Up Reel panel indicated below to wind the media once aro

Working with MediaTake Up Reel loading3-259 Press the ↓ button on the front panel to advance some more media, advance about the amount shown below to

Working with MediaTake Up Reel loading3-2611 Press Previous or Enter. The front panel displays:NOTE:When the Take Up Reel is in operation it is import

Working with MediaUnloading Media from the Take Up Reel3-27Unloading Media from the Take Up ReelTo remove media from the printer see page 3-31, Removi

Table of ContentsviReplace the Ink System 4-13After replacing the Ink System 4-23Removing and Storing Partially Used Ink Systems 4-24Handle the Ink Sy

Working with MediaUnloading Media from the Take Up Reel3-283 The front panel displays:4 Press continue.5 Press the media wind button shown below to wi

Working with MediaUnloading Media from the Take Up Reel3-298 Slide open the spindle lock on the right hand side of the Take Up Reel.9 Remove the Take

Working with MediaUnloading Media from the Take Up Reel3-3010 Remove the Take Up Core from the Take Up Reel spindle.To remove roll media from the prin

Working with MediaRemoving a Roll from the Printer3-31Removing a Roll from the PrinterTo unload media from the Take Up Reel see page 3-27, Unloading M

Working with MediaRemoving a Roll from the Printer3-325 Remove the old roll by pulling firmly on each end of the spindle, A then B.6 Rest the old roll

Working with MediaInstalling a New Roll into the Printer3-33Installing a New Roll into the Printer1 If an empty spindle is installed in the printer, o

Working with MediaInstalling a New Roll into the Printer3-344 Place the spindle vertically on the floor, with the media stop at the bottom. Remove the

Working with MediaInstalling a New Roll into the Printer3-357 Insert the spindle so that the large media stop (A) is to the right and the small endcap

Working with MediaChanging the Core Tube on the Take Up Reel3-36Changing the Core Tube on the Take Up ReelThe Core tube on the Take Up Reel must be th

Working with MediaChanging the Core Tube on the Take Up Reel3-373 Remove the left-hand media guide. 4 Remove the old Take Up Core.5 Install the new Co

Table of Contentsvii(Merge) 6-9Printing Color Images in Monochrome 6-10Switching between Color and Monochrome 6-11Printing Speeds and Print Quality 6-

Working with MediaChanging the Core Tube on the Take Up Reel3-38Alternatively you can use an empty media cardboard core.NOTE:Ensure the Take Up Core i

Working with MediaChanging the Core Tube on the Take Up Reel3-396 Install the Take Up Reel spindle into the printer by pushing firmly on each end of t

Working with MediaLoading sheet media3-40Loading sheet mediaWhich edge first? You can load a sheet in either portrait or landscape orientation. Unless

Working with MediaLoading sheet media3-413 Holding the media at its sides, align the right edge with the perforated line on the entry platen. When the

Working with MediaLoading sheet media3-426 Using the ↑ and ↓ keys until the display shows the type of media you are loading*. Then press the Enter key

Working with MediaUnloading Sheet Media3-43Unloading Sheet Media1 Wait until the appropriate drying time has passed (see page 3-45, Drying Time (Take

Working with MediaUnloading Sheet Media3-44Compensating for Badly Cut MediaIf media is persistently difficult to load, it could be an indication that

Working with MediaDrying Time (Take Up Reel =off)3-45Drying Time (Take Up Reel =off)On some media types, the ink needs to dry before the media is unlo

Working with MediaDrying time (Take Up Reel =on)3-46Drying time (Take Up Reel =on)If you are using the Take Up Reel the ink must be dry before the med

Working with MediaDrying time (Take Up Reel =on)3-47AutomaticThis is the default setting. The printer (if necessary) will automatically adjust the dry