HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) User Manual

HP ZBook 17 G3 Mobile WorkstationMaintenance and Service Guide

Battery discharges too fast ... 113Burnt smell ...

b. Remove the display hinges (3).The display hinges are available using the spare part number 848370-001 for standard models and 906120-001 for federa

a. Lift and remove the WWAN antennas (1) o the display enclosure.b. Remove the antenna cables (2) from the routing path of the display enclosure.c. R

Reverse this procedure to reassemble and install the display assembly.Top coverDescription Spare part numberTop cover 850108-001The top cover spare re

7 Troubleshooting guideThis chapter is primarily focused on troubleshooting HP Mobile Workstations and HP Notebooks. The information is provided so th

ResourcesHP Resource Tool Description LinkHP Elite Support Provides live HP Premium support (available 24/7) to Elite computers.http://www8.hp.com/us/

Identify the issue1. Understand the issueIt is important to understand the issue that occurred, including related symptoms. It helps to understand the

6. Storage7. MechanicalA single symptom can be listed under dierent groups. For example, No Video can belong to (1) Power-on or (4) Display; but Flic

Failure classication by hardware devices and mechanicalTable 7-4 Failure classication by hardware devices and mechanical4. Display 5. I/O devices 6

3. Perform a visual inspection of hardwareIt is important to do a visual inspection of the hardware itself. Perform physical inspection of the compute

6. HP Hardware Diagnostics and ToolsHP oers dierent diagnostics and tools to diagnose hardware failure. This section describes how to use some of th

Speaker, headphone - audio issues ... 139Thunderbolt (TB) ...

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen in

HP Support Assistant (HPSA)HP Support Assistant (HPSA) helps you maintain peak performance and resolve problems through automatic updates, built-in di

HP BIOS Conguration Utility (BCU)HP BCU is a free utility that captures the BIOS settings and their values. This tool provides a text le of the comp

7. Status lights, blinking light codes, troubleshooting lights, and POST error messagesCarefully observe any behavior the computer may be exhibiting:

Blinking light codesDuring startup, the computer may not boot properly. If this occurs, blinking light codes that will help identify what is causing t

Table 7-6 System diagnostics failure codes and user actions (continued)Test description Failure descriptionError code Suggested user actionsBIOS Appl

Troubleshooting lights External lights Action NoteO On Do not replace system board No power-on issueOn O Replace board Power-on issue● Example: Syst

To perform a hard reset on a computer with a sealed or non removable battery, use the following steps:1. Turn o the computer.2. Remove the computer f

You can access and reseat connections for Customer Self-Repair (CSR) parts (see the “Removal and replacement procedures for Customer Self-Repair parts

● Processor (and heat sink/fan). (Processor may be integrated into the system board.)● Memory (one veried working memory DIMM)● Graphics card (if no

Navigating and selecting in Computer Setup ... 165Restoring factory set

IMPORTANT: System board failure is not common. Do not replace the system board until you have tried all other troubleshooting options.NOTE: Determine

3. Be sure that the AC adapter light is on.4. Be sure that the AC adapter is connected when you update BIOS to avoid BIOS corruption.5. Be sure that t

Consulting with HP ServiceIf further HP support is required, a lot of the following information may be requested when you call, so it may be helpful t

Items ProceduresVerify AC adapterIt is preferable to verify the battery before verifying the AC adapter. However, you can verify the AC adapter rst,

Items ProceduresAt this point, there should be sucient power from the AC adapter to the system board. Expect to hear the fan spinning and see blinkin

Items Procedurese. Verify that Power Good LEDs are solid.f. Remedy loose connections and reseat major components (processor, memory, GPU, hard drive/s

Solutionthe power button and front power lights will blink continuously and the computer will not turn on. Third party AC adapter will not work on t

Items Procedures2. Verify battery condition if battery cycle life is over specs (i.e., long life of 1000-cycle life and 3-year warranty). Battery may

Items ProceduresFollow HP instructions of how to maintain battery and increase battery life. Also reference http://support.hp.com/us-en/document/c0129

Items Procedures3. Perform hardware reset (8. Hard reset on page 102) and verify that HP Logo is presented correctly on display screen when pressing F

Recovering using HP Recovery Manager ... 183What you need to kno

Items Procedures2. See Status, Blinking Lights, and Error Message (7. Status lights, blinking light codes, troubleshooting lights, and POST error mess

BIOS passwordItems ProceduresSymptomsSome sections are unavailable (grayed out)Possible causesBIOS administration password is required. Troubleshooti

Intermittent shutdownItems ProceduresSymptoms● Shutdown during startup● Shutdown during operationPossible causesIt is often dicult to troubleshoot an

Items Procedures2. Verify that lights are solid.3. If shutdown is reproducible, test essential hardware conguration:a. If no issue with hardware con

● HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory and system.● Thermal Monitor (available only to authorized service providers/techn

Windows Advanced Boot OptionWindows 7:1. Press F8 to open the Windows Advanced Boot Option screen.2. Select Disable automatic restart on system failur

Items Procedures Troubleshooting stepsFollow suggested steps below one at a time to verify normal boot process:1. Disconnect all external peripherals

No wake upItems ProceduresSymptomsWhen resuming from a power management state the computer may display:● Blank screen● Some light activityPossible cau

UnresponsiveItems ProceduresSymptomUnresponsivePossible causesProgram in use has stopped responding to commands. Troubleshooting steps1. If possible,

HP Smart Adapter warning messageItems ProceduresSymptomWarning message displayed in WindowPossible causesLess powerful AC adapter, BIOS out of date.

xiv

Item Procedure3. Verify that date and time are correct.DisplayDisplay anomaliesThe display panel is a eld replaceable unit (FRU) and must be replaced

Display anomaliesCracked screen Cracked image Blurred imageDead pixelVertical linesHorizontal linesQuick check● Visually examine the display for crack

Display assembly diagramThe display assembly diagram shows basic video components: system board, graphics cards, display cables, display connectors, o

No video (external)Items ProceduresSymptomNo image on external monitorPossible causesExternal monitor, resolution, display conguration, drivers.Troub

No or bad external video via dockingItems ProceduresSymptomsNo or bad image on external monitor via ports of docking station (VGA, DP, TB, display por

Items ProceduresBe sure that external display cables have good connection at both ends (system board and display panel).● If moving cables aects the

I/O devicesNOTE:● Make sure external devices are supported and compliant (i.e., USB Type C, Thunderbolt 3, PCI Express, etc).● If you have problems wi

Keyboard point stickItems ProceduresSymptomPoint stick not working properlyPossible causesDust trapped under point stick, loose point stick cap. Trou

TouchPadItems ProceduresSymptomsNot working properlyPossible causesOn/O enabled, driver, settings.(1) – TouchPad on/o button(2) – TouchPadTroublesho

Items Procedures7. Test with HP Support Assistant in Windows.8. Diagnose with HP PC Hardware Diagnostics (UEFI) to isolate a hardware issue from a sof

1 Product descriptionCategory DescriptionProduct Name HP ZBook 17 G3 Mobile WorkstationProcessors 6th Generation Intel® Core™ i7 Processor, quad-core,

Items ProceduresIn the example to the left, U-APSD support (Unscheduled Automatic Power Save Delivery) is changed to Disabled to resolve an incompatib

USBItems ProceduresSymptoms● USB devices are not recognized● USB devices are not chargingPossible causesUSB devices do not have the latest software dr

Smart card readerItems ProceduresSymptoms● Not recognized● Unable to writePossible causesPhysical damage, incorrect insertion, dirt, driver, malfuncti

Speaker, headphone - audio issuesItems ProceduresSymptoms● No sound from external or internal speakers● Distorted sound, too soft, too loud, intermitt

Thunderbolt (TB)Items ProceduresSymptomThunderbolt device not workingPossible causesBIOS, drivers, and user settings. Troubleshooting steps1. Update

StorageNOTE:● Back up all critical data prior to drive troubleshooting.● Prior to contacting support, HP recommends that you run a drive (HDD, SSD, M.

Hard drive/solid-state drive not recognizedItems ProceduresSymptomHard drive is not recognized during POSTPossible causesLoose connection, faulty hard

Read-write errorItems ProceduresSymptoms● Post error message (i.e., error code 301)● Hang when working on data, les, documentsPossible causesLoose co

Noisy hard driveIMPORTANT: An SSD has no moving parts, so it does not make loud or clicking noise.Depending on type and rotational speed, some hard dr

MechanicalFan error message - 90BItems ProceduresSymptomsFan error 90B at bootCAUTION: May lead to system shutdown, data loss or possible system damag

Category DescriptionSupport for no discrete graphics optionSupport for hybrid (switchable) graphicsSupport for open GLSupport for DisplayPort 1.2 (sup

Items ProceduresSee https://support.hp.com/us-en/document/c01657439.Noise (sound)Items ProceduresSymptomsComputer emits abnormal noisePossible causesA

Fan runs constantlyItems ProceduresSymptoms● Fan never stops running● Generates heat● Decreased computer performancePossible causes● BIOS not up to da

Thermal shutdown (hot)Items ProceduresSymptomsSimilar to fan runs constantly issue (Fan runs constantly on page 147)● System shutdown● Abnormal heat●

Additional informationThe following sections provide additional information that can be used during the troubleshooting process.AcronymsThe following

Blinking lights and boot error codesThe information below is from the white paper http://h10032.www1.hp.com/ctg/Manual/c04685655.In some cases, when t

NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an “O

Sure Start has identied a problem (Manual Recovery Policy Set)This computer has experienced a problem in locating a valid BIOS image, resulting in a

Test description Failure descriptions Error code Possible user actionsHard Disk Test Hard Disk 2 Full 306 The hard drive may have failed. Contact supp

Routine Maintenance for Performance ImprovementThe following table presents a summary of the suggested times for performing the routine maintenance ta

Microsoft general troubleshooting of Windows bug check codes● If you recently added hardware to the system, try removing or replacing it. Or check wit

Category Description● 256 GB SATA-3, TLC● 256 GB SATA-3 self-encrypting drive (Opal 2)● 256 GB SATA-3 self-encrypting drive (Opal 2), TLCPCIe SSD:● 1

Windows Software Development Kit (SDK)1. Download the SDK from the following link:https://dev.windows.com/en-US/downloads/windows-10-sdk2. Set up the

4. Run the SDK as an administrator.5. Set the symbol path. Select File > Symbol File Path.● In the Symbol path box, type SRV*C:\Windows\symbol_cach

6. Open the crash dump le.158 Chapter 7 Troubleshooting guide

7. Analyze the le. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause.L

Display Issue: Pixel AnomaliesAll HP notebook displays adhere to strict quality and reliability specications. A small percentage of display panels ma

Cable managementProper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when removi

Connector typesIMPORTANT: Connector pins and connector gold ngers should not be touched directly with bare hands.There are several dierent types of

Multi-pin horizontal insert connector (LVDS cable to display panel)Insert procedure:1. Slide connector evenly into receptacle on same horizontal plane

For more information about cable management, see Cable management on page 161.164 Chapter 7 Troubleshooting guide

8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communic

Category Description● 1 TB NVMe● 1 TB NVMe, TLC● 512 GB NVMe● 512 GB NVMe, TLC● 256 GB NVMe● 256 GB NVMe, TLCSecondary 2.5 inch SATA storageSecondary

To exit Computer Setup menus, choose one of the following methods:● To exit Computer Setup menus without saving your changes:Select the Exit icon in t

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed les c

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS upda

Using HP Sure Start (select products only)Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS

9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communi

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:1. Start Computer Setup. See Starting Computer

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update onl

● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.2. Select a boot device, then press en

10 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnosti

3. Enter the product name or number.– or –Select Identify now to let HP automatically detect your product.4. Select your computer, and then select you

Category Description● HP hs3110 HSPA+ Intel® Mobile Broadband ModuleWPAN BluetoothBT 4.2 only supported via combo cardExternal media cards Integrated

11 Backup and recovery in Windows 7Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need

applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs:● Windows 7 operating system DVD—Inst

To create a backup using Windows Backup and Restore:NOTE: The backup process may take over an hour, depending on le size and the speed of the compute

1. If possible, back up all personal les.2. If possible, check for the presence of the Windows partition.To check for the Windows partition, select S

To initiate recovery using a Windows 7 operating system DVD:NOTE: This process takes several minutes.1. If possible, back up all personal les.2. Rest

12 Backing up, restoring, and recovering in Windows 10This chapter provides information about the following processes. The information in the chapter

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 182.● If your co

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IM

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.IMPORTANT: HP Recovery Manager does not

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

© Copyright 2016, 2017, 2018 HP Development Company, L.P.AMD and FirePro are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned

Category Description3 wire plug, 1.8 m (with ground pin)Security Support security lockTrusted platform module (TPM) 9760 1.2/2.0 (Inneon; soldered do

13 SpecicationsComputer specications Metric U.S.DimensionsWidth 420 mm 16.5 inDepth 280 mm 11.0 inHeight (front to rear, LED display assembly) 30 m

14 Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This c

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utili

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.a. Select Main, select Restore Defaults, and then select Yes t

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting.a. Turn on or

Nonvolatile memory usageNonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?W

Nonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d

IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat

15 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 2

Category Description● Windows 10 Enterprise 64 LTSB 1507● Windows 7 Enterprise 64, Service Pack 1● Windows 8.1 Enterprise 64● Windows 8.1 Pro 64● Wind

Requirements for specic countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belgi

Country/region Accredited agency Applicable note number3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration num

16 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

IndexAAC adapter, spare part numbers 28antennasremoval 86, 87spare part number 86, 87anti-magnetic speaker bracketspare part number 62, 67audio, produ

ngerprint reader assemblyspare part numbers 24ngerprint reader boardremoval 67spare part number 67ngerprint reader board bracketremoval 67ngerprin

Ooperating system, product description 6optical driveprecautions 31original system recovery 183Ppackaging guidelines 33plastic parts, service consider

Startup Repair, using 178supported discs, recovery 182Sure Startusing 169, 173system boardremoval 77spare part numbers 22, 77system memory, removing p

2 External component identicationRightComponent Description(1) Smart card reader Supports optional Smart cards.(2) Audio-out (headphone)/Audio-in (m

Component Description(7) Power connector Connects an AC adapter.(8) Battery light When AC power is connected:● White: The battery charge is greater

Component DescriptionNOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is o.(5) Memory ca

TopTouchPadComponent Description(1) Pointing stick Moves the pointer and selects or activates items on the screen.(2) Left pointing stick button

LightsComponent Description(1) Power light ● On: The computer is on.● Blinking: The computer is in the Sleep state, a power-saving state. The compute

Buttons and ngerprint readerComponent Description(1) Power button ● When the computer is o, press the button to turn on the computer.● When the comp

Special function keysComponent Description(1) esc key Displays system information when pressed in combination with the fn key.(2) fn key Executes

Using the hot keysTo use a hot key:▲ Press the fn key, and then press the correct function key represented by the icons below.Press fn+function key De

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by

BottomBottom – standard modelsComponent Description(1) Service door Provides access to the hard drive bay, the WLAN module slot, the WWAN module slo

Bottom – federal modelsComponent Description(1) Vents Enable airow to cool internal components.NOTE: The computer fan starts up automatically to co

FrontComponent Description(1) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetoot

LabelsThe labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the compu

3 Illustrated parts catalogComputer major componentsNOTE: HP continually improves and changes product parts. For complete and current information on s

Item Component Spare part number(1) 17.3 in, display assembly: The Dream Color 3 display assembly is spared as a whole unit assembly only. The LED dis

Item Component Spare part number For use in Taiwan 848311-AB1 For use in Thailand 848311-281 For use in Turkey 848311-141 For use in the United Ki

Item Component Spare part number Standard models 850112-001 Federal models 906116-001(8) Heat sink, for use in discrete graphics models For use i

Item Component Spare part number 512 GB, SATA-3, TLC, locked L16387-001 256 GB, Z Turbo Drive, PCIe 848363-001 256 GB, PCIe, TLC L18636-001 256 GB

Item Component Spare part numberNOTE: The hard drive cable is included in the Hard Drive Hardware Kit for use in standard models.(23) Speakers (includ

iv Important Notice about Customer Self-Repair Parts

Hard drive partsItem Component Spare part number(1) Hard drive bracket (standard models)NOTE: The hard drive bracket is included in the Hard Drive Har

Display assembly subcomponentsItem Component Spare part number(1) Display bezel For use only on computer models equipped with a webcam 850119-001 Fo

Item Component Spare part number(5) WWAN antenna 848347-001(6) WLAN antenna 848346-001(7) Dream Color calibration board (select products only) 848375-

Component Spare part numberLocks HP Ultraslim Keyed Cable Lock 703372-001HP Dual Head Keyed Cable Lock 840160-001HP USB External DVD+RW Drive 747080

4 Removal and replacement procedures preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement p

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Imp

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:Keep components in their

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

5 Removal and replacement procedures for Customer Self-Repair partsNOTE: The Customer Self-Repair program is not available in all locations. Installin

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Service doorService door for use in standard modelsDescription Spare part numberService door for use in standard models 848345-001Before removing the

Service door and rear cover for use in federal modelsDescription Spare part numberService door and rear cover for use in federal models 906112-001Befo

5. Lift the rear cover o the computer (2).Reverse this procedure to install the service door and rear cover.38 Chapter 5 Removal and replacement pr

BatteryBattery for use in standard modelsDescription Spare part number6 cell HP Long Life Prismatic 96 Whr (4.21 Ahr) Li-ion battery 808451-001Before

3. Pull the battery tab (3) to remove the battery from the computer.Reverse this procedure to install the battery.40 Chapter 5 Removal and replaceme

Battery for use in federal modelsDescription Spare part number6 cell HP Long Life Prismatic 96 Whr (4.21 Ahr) Li-ion battery 852711-850Before removing

Hard driveDescription Spare part number1 TB, 7200 RPM, 9.5 mm 766644-0021 TB, 7200 RPM, locked, Hitachi (for EMEA region) 932468-002500 GB, 7200 RPM 7

3. Lift the tab and use it to remove the primary hard drive (4).4. Repeat steps 1 through 4 to remove the secondary hard drive.Component replacement p

5. If it is necessary to replace the hard drive connector adapter on a hard drive, slide the adapter (1) o of the front end of the hard drive.6. If i

2. Lift the release latch (2) to disengage the drive, and then lift the drive from the drive bay (3).3. If it is necessary to replace the hard drive b

vi Safety warning notice

4. Secondary hard drive: Remove the bottom cover (see Service door on page 36).5. Lift the hard drive connector (1), and then release the hard drive c

9. If it is necessary to replace the hard drive bracket, remove the four screws (2) of the bracket from the hard drive, and then lift the bracket stra

Solid-state drives (M.2)Description Spare part number1 TB, Z Turbo drive PCIe 848366-0011 TB, PCIe, TLC L18638-0011 TB, SATA-3, TLC 929762-001512 GB,

1. Remove the Phillips screw (1) that secures the solid-state drive to the system board.2. Remove the SSD (2) by pulling the drive away from the slot

WLAN moduleDescription Spare part numberIntel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi + Bluetooth 4.2 806721-002Intel

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WLAN antenna cables are not connected to the terminals

WWAN moduleNOTE: The WWAN module and the WLAN module are not interchangeable.Description Spare part numberHP lt4120 Qualcomm Snapdragon X5 LTE/EVDO/HS

3. Remove the WWAN module (3) by pulling the module away from the slot.NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.NOT

Memory moduleDescription Spare part numberDDR4-2133 for use with Core processors: 16 GB 820571-0028 GB 820570-0024 GB 820569-002ECC DDR4-2133 for use

1. Identify the location of the memory module slots (1) – (4). The system memory must be installed in the order shown. The BIOS checks for this and wi

Table of contents1 Product description ...

6 Removal and replacement procedures for authorized service provider partsCAUTION: Components described in this chapter should be accessed only by an

RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided adhesive) 848362-001Before removing the RTC battery, follow these

Middle frameDescription Spare part numberMiddle frame for use in standard models 851613-001Middle frame for use in federal models 906119-001Before rem

2. Remove the middle frame (2).Standard modelsFederal modelsReverse this procedure to install the middle frame.Component replacement procedures 59

Hard drive connector board and cable (federal models)Description Spare part numberHard drive connector board 906118-001Hard drive connector board cabl

2. If it is necessary to replace the hard drive connector board cable, after removing the board, disconnect the cable from the board.Reverse this proc

SpeakersDescription Spare part numberAnti-magnetic speaker bracket (part of the bracket kit) 848360-001Speakers (includes cable) 848361-001Before remo

5. Remove the Phillips screw (3) that secures the speaker cable to the system board, and then release the cable from the guides (4) securing it to the

TouchPadDescription Spare part numberTouchPad module (included cable) 850944-001Before removing the TouchPad, follow these steps:1. Turn o the comput

Smart Card reader boardDescription Spare part numberSmart Card reader board 848373-001Smart Card reader bracket for use in standard models (part of th

5 Removal and replacement procedures for Customer Self-Repair parts ... 35Component replace

7. Remove the board (4).Reverse this procedure to install the Smart Card reader board.66 Chapter 6 Removal and replacement procedures for authorized

Fingerprint reader boardDescription Spare part numberFingerprint reader board bracket (part of the bracket kit) 848360-001Fingerprint reader board 850

FansDescription Spare part numberCPU fan (includes replacement thermal material) 848377-001GPU Fan (includes replacement thermal material) (This fan i

4. Release the display cable (3) from the routing around the fan, and then remove the fan (4) from the computer.Reverse this procedure to install the

5. Disconnect the battery (see Battery on page 39).6. Remove the GPU fan (see Fans on page 68).Remove the discrete graphics board:▲ Remove the two scr

Remove the display LED board:1. Open the ZIF connector (1) on the system board to release the display LED board ribbon cable, and then release the rib

Before removing the heat sink, follow these steps:1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the co

2. The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of t

2. The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of t

KeyboardFor use in country or region Spare part numberFor use in country or regionSpare part numberKeyboard with backlight:For use in Belgium 848311-A

Failure classication ... 912. Examine the environment ...

3. Insert a thin tool (2) into the keyboard release hole beside the second fan, and then press on the back of the keyboard until the keyboard disengag

8. Remove the keyboard (4).Reverse this procedure to install the keyboard.System boardNOTE: The system board spare part kit includes battery connector

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the opera

2. Remove the eight Phillips screws (1) securing the system board edges.3. Remove the two Phillips screws (2) securing the system board.4. Remove the

6. Lift the side of the system board (1) and slide system board (2) at angle away from the computer to remove it.Reverse this procedure to install the

Display assemblyNOTE: The Dream Color display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent

a. Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom (3).b. Remove the display bezel (4).The dis

b. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display enclosure.c. Lift the tap

NOTE: The webcam module and microphone module are similar in appearance and installed in the same location. The removal procedures are the same for bo

b. Remove the Phillips screw (2) securing the board, and then remove the board (3) from the display enclosure.The calibration board is available using