HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) User Manual Page 166
- Page / 216
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Sure Start has identied a problem (Manual Recovery Policy Set)
This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure
Start will normally repair this type of issue; however, on this computer HP Sure Start has been congured to
operate in manual mode key sequence. To proceed with the repair, press and hold the following keys: <ESC>
+<UP arrow>+<DOWN arrow>. To avoid the need for this manual recovery step, set the HP Sure Start recovery
policy to automatic. If this error reoccurs, a service event is required to identify the source of the error and
take appropriate corrective action.
NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an “O” or “Hibernated” state, lights associated with the caps lock and
num lock keys will both blink eight times followed by a pause, then continue in a repeating pattern.
POST Error Messages and User Actions
Test description Failure descriptions Error code Possible user actions
Product
information
Invalid value 00A Contact support for assistance.
Startup test Memory module 200 Attempt to reseat the memory module and then repeat the test.
Search http://www.hp.com/support for details on troubleshooting issues
related to the memory module.
If the memory module still fails, contact support.
Startup test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
Startup test Hard Disk 2 SMART 302 The hard drive may have failed. Contact support for assistance.
Startup test Hard Disk 1 Quick 303 The hard drive may have failed. Contact support for assistance.
Startup test Hard Disk 2 Quick 304 The hard drive may have failed. Contact support for assistance.
Run-in test Memory module 200 Attempt to reseat the memory module and then repeat the test.
Search http://www.hp.com/support for details on troubleshooting issues
related to the memory module.
If the memory module still fails, contact support.
Run-in test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test.
The hard drive may have failed. Contact support for assistance.
Run-in test Hard Disk 2 SMART 302 The hard drive may have failed. Contact support for assistance.
Run-in test Hard Disk 1 Quick 303 The hard drive may have failed. Contact support for assistance.
Run-in test Hard Disk 2 Quick 304 The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test.
The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 2 SMART 302 The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 1 Quick 303 The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 2 Quick 304 The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 1 Full 305 The hard drive may have failed. Contact support for assistance.
152 Chapter 7 Troubleshooting guide
- Maintenance and Service Guide 1
- Safety warning notice 5
- Table of contents 7
- 1 Product description 15
- Buttons and ngerprint reader 27
- Special function keys 28
- Using the hot keys 29
- Bottom – standard models 30
- Bottom – federal models 31
- 3 Illustrated parts catalog 34
- Computer major components 21 35
- Computer major components 23 37
- Computer major components 25 39
- Hard drive parts 40
- Miscellaneous parts 42
- Miscellaneous parts 29 43
- Tools required 44
- Service considerations 44
- Grounding guidelines 45
- Customer Self-Repair parts 49
- Service door 50
- Description Spare part number 51
- Hard drive 56
- Solid-state drives (M.2) 62
- WLAN module 64
- WWAN module 66
- Memory module 68
- RTC battery 71
- Middle frame 72
- Standard models 73
- Federal models 73
- Hardware Kit) 74
- Speakers 76
- Smart Card reader board 79
- 7. Remove the board (4) 80
- Fingerprint reader board 81
- Discrete graphics board 83
- Display LED board 84
- Heat sink 85
- Keyboard 89
- System board 91
- Display assembly 95
- Top cover 102
- 7 Troubleshooting guide 103
- Resources 104
- General troubleshooting steps 104
- Identify the issue 105
- 2. Examine the environment 107
- Analyze the issue 108
- Table 7-5 Boot-error codes 114
- Resolve the issue 116
- 13. Replace the system board 119
- Helpful Hints 120
- During operation 121
- Consulting with HP Service 122
- Power-on issues 122
- AC adapter issue 125
- Battery discharges too fast 127
- Burnt smell 128
- No video (with power) 128
- Blinking lights 129
- Diagnostics error messages 130
- Performance (OS) 131
- Intermittent shutdown 132
- Blue screen 133
- No wake up 137
- Unresponsive 138
- Slow performance 138
- Incorrect time and date 139
- Display anomalies 140
- Dead pixel 141
- Vertical lines 141
- Horizontal lines 141
- No video (internal) 142
- No video (external) 143
- DisplayPort/VGA 143
- Touch screen 145
- I/O devices 146
- Keyboard point stick 147
- Keyboard backlight 147
- TouchPad 148
- Smart card reader 152
- Thunderbolt (TB) 154
- Read-write error 157
- Blue screen (BSOD) error 157
- Noisy hard drive 158
- Mechanical 159
- Noise (sound) 160
- Fan runs constantly 161
- Thermal shutdown (hot) 162
- Stuck power button 162
- Additional information 163
- Processor not executing code 164
- Memory module error 164
- Failure - System Board Error 165
- Additional information 153 167
- Error message list 168
- Bug check symbolic names 168
- Use Windows Debugging Tool 169
- 6. Open the crash dump le 172
- Lookup for Bug Check 0xC2 173
- Additional information 159 173
- Cable management 175
- Connector types 176
- Start in Windows 7 179
- Updating the BIOS 181
- Start in Windows 10 184
- Downloading a BIOS update 186
- Guidelines 190
- Backing up your information 191
- Performing a system recovery 192
- Windows 10 195
- Using Windows tools 196
- Restore and recovery 197
- 13 Specications 200
- Nonvolatile memory usage 205
- Questions and answers 207
- 16 Recycling 212
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