HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) User Manual Page 7
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- Table of contents
- TROUBLESHOOTING
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Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 8
Right ....................................................................................................................................................................... 8
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Top ........................................................................................................................................................................ 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Buttons and ngerprint reader ......................................................................................................... 13
Special function keys ........................................................................................................................ 14
Using the hot keys ............................................................................................................................. 15
Bottom ................................................................................................................................................................. 16
Bottom – standard models ............................................................................................................... 16
Bottom – federal models .................................................................................................................. 17
Front ..................................................................................................................................................................... 18
Labels ................................................................................................................................................................... 19
3 Illustrated parts catalog .............................................................................................................................. 20
Computer major components .............................................................................................................................. 20
Hard drive parts ................................................................................................................................................... 26
Display assembly subcomponents ...................................................................................................................... 27
Miscellaneous parts ............................................................................................................................................. 28
4 Removal and replacement procedures preliminary requirements .................................................................... 30
Tools required ...................................................................................................................................................... 30
Service considerations ......................................................................................................................................... 30
Plastic parts ....................................................................................................................................... 30
Cables and connectors ...................................................................................................................... 31
Drive handling ................................................................................................................................... 31
Grounding guidelines ........................................................................................................................................... 31
Electrostatic discharge damage ........................................................................................................ 31
Packaging and transporting guidelines .......................................................................... 33
Workstation guidelines ................................................................................ 33
vii
- Maintenance and Service Guide 1
- Safety warning notice 5
- Table of contents 7
- 1 Product description 15
- Buttons and ngerprint reader 27
- Special function keys 28
- Using the hot keys 29
- Bottom – standard models 30
- Bottom – federal models 31
- 3 Illustrated parts catalog 34
- Computer major components 21 35
- Computer major components 23 37
- Computer major components 25 39
- Hard drive parts 40
- Miscellaneous parts 42
- Miscellaneous parts 29 43
- Tools required 44
- Service considerations 44
- Grounding guidelines 45
- Customer Self-Repair parts 49
- Service door 50
- Description Spare part number 51
- Hard drive 56
- Solid-state drives (M.2) 62
- WLAN module 64
- WWAN module 66
- Memory module 68
- RTC battery 71
- Middle frame 72
- Standard models 73
- Federal models 73
- Hardware Kit) 74
- Speakers 76
- Smart Card reader board 79
- 7. Remove the board (4) 80
- Fingerprint reader board 81
- Discrete graphics board 83
- Display LED board 84
- Heat sink 85
- Keyboard 89
- System board 91
- Display assembly 95
- Top cover 102
- 7 Troubleshooting guide 103
- Resources 104
- General troubleshooting steps 104
- Identify the issue 105
- 2. Examine the environment 107
- Analyze the issue 108
- Table 7-5 Boot-error codes 114
- Resolve the issue 116
- 13. Replace the system board 119
- Helpful Hints 120
- During operation 121
- Consulting with HP Service 122
- Power-on issues 122
- AC adapter issue 125
- Battery discharges too fast 127
- Burnt smell 128
- No video (with power) 128
- Blinking lights 129
- Diagnostics error messages 130
- Performance (OS) 131
- Intermittent shutdown 132
- Blue screen 133
- No wake up 137
- Unresponsive 138
- Slow performance 138
- Incorrect time and date 139
- Display anomalies 140
- Dead pixel 141
- Vertical lines 141
- Horizontal lines 141
- No video (internal) 142
- No video (external) 143
- DisplayPort/VGA 143
- Touch screen 145
- I/O devices 146
- Keyboard point stick 147
- Keyboard backlight 147
- TouchPad 148
- Smart card reader 152
- Thunderbolt (TB) 154
- Read-write error 157
- Blue screen (BSOD) error 157
- Noisy hard drive 158
- Mechanical 159
- Noise (sound) 160
- Fan runs constantly 161
- Thermal shutdown (hot) 162
- Stuck power button 162
- Additional information 163
- Processor not executing code 164
- Memory module error 164
- Failure - System Board Error 165
- Additional information 153 167
- Error message list 168
- Bug check symbolic names 168
- Use Windows Debugging Tool 169
- 6. Open the crash dump le 172
- Lookup for Bug Check 0xC2 173
- Additional information 159 173
- Cable management 175
- Connector types 176
- Start in Windows 7 179
- Updating the BIOS 181
- Start in Windows 10 184
- Downloading a BIOS update 186
- Guidelines 190
- Backing up your information 191
- Performing a system recovery 192
- Windows 10 195
- Using Windows tools 196
- Restore and recovery 197
- 13 Specications 200
- Nonvolatile memory usage 205
- Questions and answers 207
- 16 Recycling 212
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