HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) User Manual Page 134
- Page / 216
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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● HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory and system.
● Thermal Monitor (available only to authorized service providers/technicians) tool to monitor
temperature limits of processor and GPU. See “HP Thermal Monitor” in 6. HP Hardware Diagnostics
and Tools on page 95.
5. Remove or undo recently added hardware (5. Remove or uninstall recently added hardware, software
on page 94). For example, incompatible memory or new solid-state drive storage.
6. Reseat cables and connections (10. Reseat cables and connections on page 103). Pay attention to proper
installation of memory and hard drive.
7. Verify that a minimum of at least 100 MB of free space is available on your Windows partition.
8. If you can start Windows:
a. Update BIOS and drivers (4. Update BIOS and drivers on page 94) to support updates for
incompatibilities.
b. Get all the latest updates, using Windows Update.
c. Undo recent changes:
● Startup using Last Known Good Conguration.
● Use System Restore.
● Roll back device driver in Device Manager.
d. Check for specic Error Message. See Common Blue Screen Error Messages on page 154.
e. Boot to safe mode (11. Test with minimum conguration on page 104) to troubleshoot issues.
9. If you cannot start Windows:
a. Boot to safe mode. (11. Test with minimum conguration on page 104)
b. Use Startup Repair to x Windows startup les.
c. Undo recent changes using System Restore to revert to a previous “working” state.
d. Check for specic STOP error by analyzing Crash Dump (retrieved via a bootable USB). See Use
Windows Debugging Tool on page 155.
e. Restore computer using System Recovery or image backup to factory settings.
10. Lastly, test with essential hardware conguration (11. Test with minimum conguration on page 104)
along with a veried working operating system (i.e., USB Windows-To-Go), if available, to isolate the
software issue.
Tips & tricks
In some cases, the computer may reboot automatically before you have time to read the blue screen.
To identify the error message itself, disable the automatic restart using one of the following methods:
Right-click on My Computer, and then select Properties > Advanced. Under Startup and Recovery, select
Settings. Clear the Automatically Restart check box.
120 Chapter 7 Troubleshooting guide
- Maintenance and Service Guide 1
- Safety warning notice 5
- Table of contents 7
- 1 Product description 15
- Buttons and ngerprint reader 27
- Special function keys 28
- Using the hot keys 29
- Bottom – standard models 30
- Bottom – federal models 31
- 3 Illustrated parts catalog 34
- Computer major components 21 35
- Computer major components 23 37
- Computer major components 25 39
- Hard drive parts 40
- Miscellaneous parts 42
- Miscellaneous parts 29 43
- Tools required 44
- Service considerations 44
- Grounding guidelines 45
- Customer Self-Repair parts 49
- Service door 50
- Description Spare part number 51
- Hard drive 56
- Solid-state drives (M.2) 62
- WLAN module 64
- WWAN module 66
- Memory module 68
- RTC battery 71
- Middle frame 72
- Standard models 73
- Federal models 73
- Hardware Kit) 74
- Speakers 76
- Smart Card reader board 79
- 7. Remove the board (4) 80
- Fingerprint reader board 81
- Discrete graphics board 83
- Display LED board 84
- Heat sink 85
- Keyboard 89
- System board 91
- Display assembly 95
- Top cover 102
- 7 Troubleshooting guide 103
- Resources 104
- General troubleshooting steps 104
- Identify the issue 105
- 2. Examine the environment 107
- Analyze the issue 108
- Table 7-5 Boot-error codes 114
- Resolve the issue 116
- 13. Replace the system board 119
- Helpful Hints 120
- During operation 121
- Consulting with HP Service 122
- Power-on issues 122
- AC adapter issue 125
- Battery discharges too fast 127
- Burnt smell 128
- No video (with power) 128
- Blinking lights 129
- Diagnostics error messages 130
- Performance (OS) 131
- Intermittent shutdown 132
- Blue screen 133
- No wake up 137
- Unresponsive 138
- Slow performance 138
- Incorrect time and date 139
- Display anomalies 140
- Dead pixel 141
- Vertical lines 141
- Horizontal lines 141
- No video (internal) 142
- No video (external) 143
- DisplayPort/VGA 143
- Touch screen 145
- I/O devices 146
- Keyboard point stick 147
- Keyboard backlight 147
- TouchPad 148
- Smart card reader 152
- Thunderbolt (TB) 154
- Read-write error 157
- Blue screen (BSOD) error 157
- Noisy hard drive 158
- Mechanical 159
- Noise (sound) 160
- Fan runs constantly 161
- Thermal shutdown (hot) 162
- Stuck power button 162
- Additional information 163
- Processor not executing code 164
- Memory module error 164
- Failure - System Board Error 165
- Additional information 153 167
- Error message list 168
- Bug check symbolic names 168
- Use Windows Debugging Tool 169
- 6. Open the crash dump le 172
- Lookup for Bug Check 0xC2 173
- Additional information 159 173
- Cable management 175
- Connector types 176
- Start in Windows 7 179
- Updating the BIOS 181
- Start in Windows 10 184
- Downloading a BIOS update 186
- Guidelines 190
- Backing up your information 191
- Performing a system recovery 192
- Windows 10 195
- Using Windows tools 196
- Restore and recovery 197
- 13 Specications 200
- Nonvolatile memory usage 205
- Questions and answers 207
- 16 Recycling 212
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