HP ZBook 17 G2 Mobile Workstation (ENERGY STAR) User Manual Page 147
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Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the Recovery Image partition: click Start, right-click Computer,
click Manage, and then click Disk Management.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows 7 operating system media and the Driver Recovery media.
3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Install now.
7. Follow the on-screen instructions.
Performing a system recovery 135
- Maintenance and Service Guide 1
- Safety warning notice 5
- Table of contents 7
- 1 Product description 13
- Display 7 19
- Buttons and speakers 20
- Buttons and speakers 9 21
- Lights 11 23
- TouchPad 24
- Front 13 25
- Right 15 27
- Bottom 17 29
- 3 Illustrated parts catalog 31
- PCID label 32
- Non-Windows 8 models 33
- Computer major components 34
- Computer major components 23 35
- Computer major components 25 37
- Display assembly components 39
- Bracket Kit 41
- Cable Kit 42
- Plastics Kit 43
- Mass storage devices 44
- Miscellaneous parts 45
- Tools required 53
- Service considerations 53
- Grounding guidelines 54
- Workstation guidelines 55
- Equipment guidelines 56
- Customer Self-Repair parts 57
- SIM card 58
- Service cover 59
- Solid-state drive 62
- WLAN module 63
- WWAN module 65
- RTC battery 67
- Optical drive 68
- Upgrade Bay hard drive 70
- Expansion memory module 72
- Keyboard 73
- Primary memory module 76
- Display bezel 78
- Display panel 80
- Webcam/microphone module 82
- Top cover 83
- Multifunction board 87
- Speakers 89
- Fingerprint reader 90
- Power button board 91
- Display assembly 93
- ExpressCard assembly 99
- Smart Card reader 100
- Audio/USB board 101
- Processor heat sink 103
- 2. Remove the heat sink (2) 104
- Processor 106
- Graphics subsystem heat sink 108
- Graphics board 111
- Power connector cable 113
- System board 114
- Using Computer Setup 118
- Updating the BIOS 119
- Using MultiBoot 121
- Using System Diagnostics 123
- Determining the BIOS version 127
- Downloading a BIOS update 127
- Starting Computer Setup 132
- 10 Specifications 137
- Backing up your information 138
- Performing a system recovery 139
- Using HP Software Setup 142
- Guidelines 143
- Creating backups 149
- Creating restore media 149
- Nonvolatile memory usage 153
- Questions and answers 155
- 16 Recycling 160
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