HP ZBook 17 G2 Mobile Workstation (ENERGY STAR) User Manual Page 135
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Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. Click the option for software and driver downloads, type your computer model number in the product
box, and then press enter. Follow the on-screen instructions to identify your computer and access the
BIOS update you want to download.
4. Click your specific product from the models listed.
5. Click the appropriate operating system.
6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. The following diagnostic tests are available in Advanced System Diagnostics:
●
Start-up test—This test analyzes the main computer components that are required to start the
computer.
●
Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up
test does not detect.
●
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in
every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a
good sector.
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an error,
replace the memory modules immediately.
●
Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If
the battery fails the test, contact support to report the issue and purchase a replacement battery.
●
System Tune-Up—This group of additional tests checks your computer to make sure that the main
components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on
memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery
calibration), video memory, and the WLAN module status.
Using Advanced System Diagnostics 123
- Maintenance and Service Guide 1
- Safety warning notice 5
- Table of contents 7
- 1 Product description 13
- Display 7 19
- Buttons and speakers 20
- Buttons and speakers 9 21
- Lights 11 23
- TouchPad 24
- Front 13 25
- Right 15 27
- Bottom 17 29
- 3 Illustrated parts catalog 31
- PCID label 32
- Non-Windows 8 models 33
- Computer major components 34
- Computer major components 23 35
- Computer major components 25 37
- Display assembly components 39
- Bracket Kit 41
- Cable Kit 42
- Plastics Kit 43
- Mass storage devices 44
- Miscellaneous parts 45
- Tools required 53
- Service considerations 53
- Grounding guidelines 54
- Workstation guidelines 55
- Equipment guidelines 56
- Customer Self-Repair parts 57
- SIM card 58
- Service cover 59
- Solid-state drive 62
- WLAN module 63
- WWAN module 65
- RTC battery 67
- Optical drive 68
- Upgrade Bay hard drive 70
- Expansion memory module 72
- Keyboard 73
- Primary memory module 76
- Display bezel 78
- Display panel 80
- Webcam/microphone module 82
- Top cover 83
- Multifunction board 87
- Speakers 89
- Fingerprint reader 90
- Power button board 91
- Display assembly 93
- ExpressCard assembly 99
- Smart Card reader 100
- Audio/USB board 101
- Processor heat sink 103
- 2. Remove the heat sink (2) 104
- Processor 106
- Graphics subsystem heat sink 108
- Graphics board 111
- Power connector cable 113
- System board 114
- Using Computer Setup 118
- Updating the BIOS 119
- Using MultiBoot 121
- Using System Diagnostics 123
- Determining the BIOS version 127
- Downloading a BIOS update 127
- Starting Computer Setup 132
- 10 Specifications 137
- Backing up your information 138
- Performing a system recovery 139
- Using HP Software Setup 142
- Guidelines 143
- Creating backups 149
- Creating restore media 149
- Nonvolatile memory usage 153
- Questions and answers 155
- 16 Recycling 160
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