HP E1Z74UT User Manual

Maintenance and Service GuideHP ProDesk 600 G1 TowerHP ProDesk 600 G1 Small Form Factor

System Restore ... 215System Recovery ...

Bezel blanksOn some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays thatneed to be removed before installing a

MemoryDescription Spare part number8-GB, PC3-12800 689375-0014-GB, PC3-12800 671613-0012-GB, PC3-12800 671612-001The computer comes with double data r

The system will automatically operate in single channel mode, dual channel mode, or flex mode,depending on how the DIMMs are installed.NOTE: Single ch

4. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).NOTE: A memory module can be installed in only o

Expansion cardDescription Spare part numbernVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001nVidia Quadro NVS315 PCIe x16 graphics card,

5. Release the slot cover retention latch that secures the slot covers by lifting the green tab on thelatch and rotating the latch to the open positio

b. If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock itback and forth until the connectors pull free from the s

8. If you are not installing a new expansion card, install an expansion slot cover to close the openslot.CAUTION: After removing an expansion card, yo

11. Connect external cables to the installed card, if needed. Connect internal cables to the systemboard, if needed.12. Reconfigure the computer, if n

No. System Board Connector System Board Label Color Component16 SATA 3.0 SATA0 dark blue Primary Hard Drive17 SATA 3.0 SATA3 light blue Any SATA Devic

1 Product featuresStandard configuration featuresFeatures may vary depending on the model. For a complete listing of the hardware and softwareinstalle

When installing drives, follow these guidelines:The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATAconnector on

CAUTION: To prevent loss of work and damage to the computer or drive:If you are inserting or removing a drive, shut down the operating system properly

Removing a 3.5-inch deviceCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.1. Prepare the comput

Installing a 3.5-inch device1. Prepare the computer for disassembly (Preparation for disassembly on page 85).2. Remove the access panel (Access panel

6. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, untilthe drive snaps into place.7. If installing a

Removing a slim optical driveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.1. Prepare the com

Installing a slim optical drive1. Prepare the computer for disassembly (Preparation for disassembly on page 85).2. If the computer is on a stand, remo

6. Slide the optical drive through the front bezel all the way into the bay so that it locks in place (1),then connect the power cable (2) and data ca

5. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release leverout, slide the drive back until it stops, the

7. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into thebay, then slide it forward until it stops and lo

Small Form Factor (SFF)2 Chapter 1 Product features

Removing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 85).2. Remove the access panel (Access pane

4. Install four black and blue M3 isolation mounting guide screws (two on each side of the drive).NOTE: M3 metric isolation mounting guide screws can

Power supplyDescription Spare part numberPower supply, 92% efficient 702455-001Power supply, 90% efficient 702456-001Power supply, standard 702457-001

5. Release the power supply cables from the cable retaining clip under the drive cage.Power supply113

6. From the outside, rear of the computer, remove the three Torx screws that secure the power supplyto the rear of the chassis.7. From the inside of t

Fan ductDescription Spare part numberFan duct 727145-001The fan duct sits between the front fan and the heat sink.1. Prepare the computer for disassem

Smart Cover Lock (solenoid lock)Description Spare part numberSolenoid lock 732772-001NOTE: The Smart Cover Lock is an optional feature included on som

3. From the outside, rear side of the chassis, remove the silver security screw that secures thesolenoid lock to the chassis.4. From the inside of the

118 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)

Hood sensorDescription Spare part numberHood sensor 638816-0011. Prepare the computer for disassembly (Preparation for disassembly on page 85).2. Remo

Tower (TWR) front panel componentsDrive configuration may vary by model. Some models have a bezel blank covering one or more drivebays.1 5.25-inch Hal

Cable routingUse the following image to determine proper cable routing in the Small Form Factor computer.120 Chapter 6 Removal and replacement proce

Front I/O assemblyDescription Spare part numberFront I/O assembly 732755-0011. Prepare the computer for disassembly (Preparation for disassembly on pa

6. Remove the cables from the cable clip under the drive cage.7. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis.8

Power switch assemblyDescription Spare part numberPower switch assembly 732756-0011. Prepare the computer for disassembly (Preparation for disassembly

6. Remove the cable from the cable clip under the drive cage.7. From the inside of the chassis, press down on the tab on the top of the power switch (

SpeakerDescription Spare part numberSpeaker 727149-001The speaker is attached to the front of the chassis under the rotating drive cage.1. Prepare the

Fan sinkDescription Spare part numberFan sink 727150-001The fan sink is secured atop the processor with four captive Torx screws. The fan sink include

5. Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift theheat sink from atop the processor (2).When reinstalli

5. Rotate the locking lever to its full open position (1).6. Raise and rotate the microprocessor retainer to its fully open position (2).7. Carefully

System boardDescription Spare part numberSystem board for use in models without Windows 8 (includes thermal material) 696794-001System board for use i

Small Form Factor (SFF) front panel componentsDrive configuration may vary by model. Some models have a bezel blank covering one or more drivebays.1 S

8. Slide the system board toward the front of the chassis to disengage the connectors (2), and thenlift the system board up and out of the chassis (3)

2. Orient the computer so that its right side is facing down and place the computer in the optionalstand.NOTE: To stabilize the computer in a tower or

7 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:Change factory default settings.Set

Enable or disable removable media boot ability.Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 7-1 Computer Setup—FileOpt

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 7-2 Computer Setup—Stor

Table 7-2 Computer Setup—Storage (continued)Storage Options SATA EmulationAllows you to choose how the SATA controller and devices are accessed by th

Table 7-2 Computer Setup—Storage (continued)DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protect

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 7-3 Computer Setup—Sec

Table 7-3 Computer Setup—Security (continued)Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:Embe

Tower (TWR) rear panel components1 Power Cord Connector 7 Line-Out Connector for powered audiodevices (green)2PS/2 Keyboard Connector (purple) 8 PS/

Table 7-3 Computer Setup—Security (continued)Master Boot RecordSecurityEnables/disables Master Boot Record (MBR) security.The MBR contains informatio

Table 7-3 Computer Setup—Security (continued)System Security(these options arehardware dependent)Data Execution Prevention (enable/disable) - Helps p

Table 7-3 Computer Setup—Security (continued)System Security(continued)OS management of Embedded Security Device (enable/disable) - This option allow

Table 7-3 Computer Setup—Security (continued)Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys.Default is HP Keys.

Table 7-4 Computer Setup—Power (continued)Hardware PowerManagementSATA Power Management – Enables or disables SATA bus and/or device power management

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 7-5 Computer Setup—Adv

Table 7-5 Computer Setup—Advanced (for advanced users) (continued)BIOS Power-On Allows you to set the computer to turn on automatically at a time you

Table 7-5 Computer Setup—Advanced (for advanced users) (continued)VGA Configuration Displayed only if there is an add-in video card in the system. Al

8 Troubleshooting withoutdiagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices,hard drive, o

If you recently installed new software, uninstall the software and see if the computer functionsproperly.Boot the computer to the Safe Mode to see i

Small Form Factor (SFF) rear panel components1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple)2RJ-45 Network Connector 8 DisplayPort M

Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights areerror codes that will help you diagnose the pro

Solving general problemsYou may be able to easily resolve the general problems described in this section. If a problem persistsand you are unable to r

Cursor will not move using the arrow keys on the keypad.Cause SolutionThe Num Lock key is turned on. Press the Num Lock key. The Num Lock light must b

Poor performance.Cause SolutionHard drive fragmented. Defragment hard drive.Program previously accessed did not release reserved memoryback to the sys

Computer powered off automatically and the Power LED flashes Red two times, once every second,followed by a two second pause, and the computer beeps t

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Power LED flashes Red four times, once every second, followed by a two second pause, and thecomputer beeps four times. (Beeps stop after fifth iterati

Disk transaction problem.Cause SolutionEither the directory structure is bad or there is a problem witha file.In Windows 7, click Start, expand Comput

Nonsystem disk/NTLDR missing message.Cause SolutionBootable hard drive is not attached as first in a multi-harddrive configuration.If attempting to bo

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior ofthe computer. Keep these num

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Blank screen (no video).Cause SolutionYou may have a screen blanking utility installed or energysaver features are enabled.Press any key or click the

Blank screen and the power LED flashes Red six times, once every second, followed by a two secondpause, and the computer beeps six times. (Beeps stop

The picture is broken up, rolls, jitters, or flashes.Cause SolutionThe monitor connections may be incomplete or the monitormay be incorrectly adjusted

“Out of Range” displays on screen.Cause SolutionVideo resolution and refresh rate are set higher than what themonitor supports.Restart the computer an

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; orunable to center the picture on the screen

Solving audio problemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Sound does not come out of the speaker or headphones.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics c

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics cards sup

Printer will not turn on.Cause SolutionThe cables may not be connected properly. Reconnect all cables and check the power cord and electricaloutlet.Pr

2 Activating and Customizing theSoftwareNOTE: This chapter provides information for both Windows 7 and Windows 8.Activating and customizing the softwa

Keyboard commands and typing are not recognized by the computer.Cause SolutionKeyboard needs repairs. See the Worldwide Limited Warranty for terms and

Mouse does not respond to movement or is too slow.Cause SolutionMouse may need cleaning. Remove the roller ball cover on the mouse and clean theintern

Table 8-1 Solving Hardware Installation Problems (continued)A new device is not recognized as part of the system.Cause SolutionWhen the system advise

Power LED flashes Red five times, once every second, followed by a two second pause, and thecomputer beeps five times. (Beeps stop after fifth iterati

Solving Network ProblemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

Network driver does not detect network controller.Cause SolutionNetwork controller is disabled.1. Run Computer Setup and enable network controller.2.

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the networkconnector an

Network controller stops working without apparent cause.Cause SolutionThe files containing the network drivers are corrupted. Reinstall the network dr

NOTE: The memory count will be affected by configurations with the Management Engine (ME)enabled. The ME uses 8MB of system memory in single channel m

Power LED flashes Red five times, once every second, followed by a two second pause, and thecomputer beeps five times. (Beeps stop after fifth iterati

Downloading Windows 7 updatesMicrosoft may release updates to the operating system. To help keep the computer running optimally,HP recommends checking

Solving CD-ROM and DVD problemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in thefollowing table or to the doc

Movie will not play in the DVD drive.Cause SolutionMovie may be regionalized for a different country. See the documentation that came with the DVD dri

Recording or copying CDs is difficult or impossible.Cause SolutionWrong or poor quality media type.1. Try using a slower speed when recording.2. Verif

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Unable to connect to the Internet.Cause SolutionThe CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem andthe computer

Solving software problemsMost software problems occur as a result of the following:The application was not installed or configured correctly.There i

Computer will not continue after HP logo screen displays.Cause SolutionSystem files may be damaged. In Windows 7, use recovery media to scan hard driv

9 POST error messagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST numeric codes and text messagesThis section covers those POST errors that have numeric codes associated with them. The section alsoincludes some

Control panel message Description Recommended action163-Time & Date Not Set Invalid time or date in configuration memory.RTC (real-time clock) bat

© Copyright 2013 Hewlett-PackardDevelopment Company, L.P. The informationcontained herein is subject to changewithout notice.Microsoft, Windows, and W

We recommend that you register your computer with HP during operating system set up so you canreceive important software updates, facilitate support q

Control panel message Description Recommended action301-Keyboard Error Keyboard failure.1. Reconnect keyboard with computerturned off.2. Check connect

Control panel message Description Recommended action514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or mayhave malfunctioned.1

Control panel message Description Recommended action1152-Serial Port B Address Conflict Detected Both external and internal serial ports areassigned t

Control panel message Description Recommended action2200-PMM Allocation Error during MEBxDownloadMemory error during POST execution of theManagement E

Control panel message Description Recommended action2204-Inventory error during MEBx execution BIOS information passed to the MEBxresulted in a failur

Control panel message Description Recommended action2220-USB Key Provisioning file hasmismatch versionProvisioning file contained on the USB key isnot

Control panel message Description Recommended actionNetwork Server Mode Active and NoKeyboard AttachedKeyboard failure while Network ServerMode enable

Activity Beeps Possible cause Recommended actionRed Power LED flashes twotimes, once every second,followed by a two secondpause. Beeps stop after fift

Activity Beeps Possible cause Recommended actionRed Power LED flashes sixtimes, once every second,followed by a two secondpause. Beeps stop after fift

Activity Beeps Possible cause Recommended actionRed Power LED flashes eleventimes, once every second,followed by a two secondpause. Beeps stop after f

3 Illustrated parts catalogThis chapter provides spare part information for all chassis.Tower (TWR) chassis spare partsComputer major componentsTower

10 Password security and resettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities

Resetting the password jumperCAUTION: If you enable the stringent security feature in Computer Setup and you forget the setuppassword or the power-on

8. Plug in the computer and turn on power. Allow the operating system to start. This clears the currentpasswords and disables the password features.9.

4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

11 HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HPincludes on all produc

After pressing F2, the BIOS sequentially searches three places for the system diagnostics:a. First – a connected USB drive (to download the diagnostic

12 System backup and recoveryBacking up, restoring, and recovering in Windows 8Your computer includes tools provided by HP and Windows to help you saf

Creating recovery media and backupsRecovery after a system failure is only as good as your most recent backup.1. After you successfully set up the com

Restoring and recovering using Windows 8 tools Windows recovery tools provide access to several options for recovering your system. Choose themethod t

If Windows is responding, use these steps to start Refresh:1. On the Start screen, point to the far-right upper or lower corner of the screen to displ

Item Description Spare part number(1) Front bezel 732751-001(2) Access panel 732748-001(3) Power supply 320W, 92% efficient 702452-001 320W, 90% e

3. Click Change PC settings in the bottom-right corner of the screen, and then select Generalfrom the PC settings screen.4. Under Remove everything an

Recovery using Windows 8 operating system media (purchased separately)This recovery process requires Windows 8 operating system media, which can be or

Backing up, restoring, and recovering in Windows 7Your computer includes tools provided by HP and Windows to help you safeguard your informationand re

There are two types of recovery media. To determine which steps to follow for your computer:1. Click the Start button.2. Click All Programs.If Securi

NOTE: You must use a USB flash drive with a capacity of at least 8 GB.1. Close all open programs.2. Insert the USB flash drive into a USB port on the

After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:1. Select Start > All Programs > Productivity and Tool

To start System Restore:1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protecti

3. Turn on the computer.4. When Windows has loaded, click the Start button, click All Programs.is listed, follow the steps in System Recovery when Win

CAUTION: System Recovery deletes all data and programs you have created or installed. Back upany important data to a CD or DVD or to a USB flash drive

CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents andreformats the hard drive. All files that you have created and

CablesItem Description Spare part number(1) Front I/O assembly 732750-001(2) Power switch/LED assembly 732749-001(3) Drive power cable 732754-001 Cab

A Battery replacementThe battery that comes with the computer provides power to the real-time clock. When replacing thebattery, use a battery equivale

6. Locate the battery and battery holder on the system board.NOTE: On some computer models, it may be necessary to remove an internal component togain

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Unlocking the smart cover lockNOTE: The Smart Cover Lock is an optional feature included on some models only.The Smart Cover Lock is a software-cont

Using the smart cover FailSafe key to remove thesmart cover lockTo open the access panel with the Smart Cover Lock engaged:1. Remove/disengage any sec

Removing the Smart Cover Lock Screw from the Small Form FactorRemoving the Smart Cover Lock Screw from the Ultra-slim Desktop6. You can now remove t

C Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch featureon the computer permi

Country-specific requirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

D SpecificationsTWR specificationsChassisHeightWidthDepth15.7 in6.7 in17.4 in39.9 cm17.0 cm44.2 cmApproximate Weight 20.5 lb 9.3 kgTemperature RangeOp

Rated Input Current 5.5A1This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirementsfo

Misc partsItem Description Spare part number(1) Fan sink (includes replacement thermal material) 727142-001(2) Solenoid lock 641498-001(3) Speaker 645

Rated Input Current 4A1This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirementsfor

IndexAaccess panellocked 152locking and unlocking 223SFF removal and replacement86SFF spare part number 86SFF, spare part number 20,26TWR removal 38TW

Ff11 recovery, Windows 8 208FailSafe Key 223fanTWR spare part number 17,78TWR, spare part number 14,17fan ductSFF removal and replacement115SFF spare

memory modulesspare part number 12, 17,20, 25, 43, 91monitor problems 160mousecleaning 33problems 169mouse, spare part number 14,15, 22, 23Nnetwork pr

SFF expansion card 94SFF media card reader 102SFF slim optical drive 105Smart Cover Lock 223TWR 2.5-inch hard drive 61TWR 3.5-inch hard drive 61TWR 5.

TWR removal andreplacement 83TWR spare part number 83TWR, spare part number 12,17system board connectionsSFF 98TWR 50System Recovery using Windows 7re

Item Description Spare part number USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Foot kit 33644

Description Spare part numberDVD±RW drive 657958-001DVD-ROM drive 608394-001Misc boardsDescription Spare part numbernVidia Quadro NVS310 PCIe x16 grap

Spare partnumberDescription616608-001 2 TB, 7200 rpm SATA hard drive617450-001 Adapter, DisplayPort to HDMI632484-001 Adapter, DisplayPort to VGA63692

Spare partnumberDescription700510-xx1 Washable keyboard701427-xx1 Keyboard, smart card701671-xx1 Keyboard, smart card, CCID702084-001 GeForce GT630 PC

Spare partnumberDescription732748-001 Access panel732749-001 Power switch/LED with holder732750-001 Front I/O assembly732751-001 Front bezel for use i

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

Small Form Factor (SFF) chassis spare partsComputer major componentsItem Description Spare part number(1) Front bezel 732757-001(2) Access panel 73276

Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material) Intel Core i7

Misc partsItem Description Spare part number(1) Fan sink (includes replacement thermal material) 727150-001(2) Fan duct 727145-001(3) Speaker 727149-0

Item Description Spare part number USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Foot kit 58365

Description Spare part numberDVD±RW drive 657958-001DVD-ROM drive 608394-001NOTE: 2.5-inch solid-state drives require an adapter for installation.Misc

Spare partnumberDescription617450-001 Adapter, DisplayPort to HDMI632484-001 Adapter, DisplayPort to VGA638813-001 Optical drive SATA cable, 19.5 inch

Spare partnumberDescription703597-001 Hard drive carrier, 2.5-inch to 3.5-inch707252-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB716390-001

Spare partnumberDescription732772-001 Solenoid lock733687-001 HP WLAN/Bluetooth moduleSmall Form Factor (SFF) chassis spare parts27

4 Routine care, SATA driveguidelines, and disassemblypreparationThis chapter provides general service information for the computer. Adherence to the p

Generating staticThe following table shows that:Different activities generate different amounts of static electricity.Static electricity increases a

iv About This Book

Personal grounding methods and equipmentUse the following equipment to prevent static electricity damage to equipment:Wrist straps are flexible strap

Conductive foamConductive tabletop workstations with ground cord of one-megohm +/- 10% resistanceStatic-dissipative table or floor mats with hard t

Never cover the ventilation slots on the monitor with any type of material.Install or enable power management functions of the operating system or o

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris fromunder the keys.Visible debris underneath or between the

Tools and software RequirementsTo service the computer, you need the following:Torx T-15 screwdriverTorx T-15 screwdriver with small diameter shank

If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drivewhile the computer is on or in standby mode.Before h

SATA hard drive cablesSATA data cableAlways use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA1.5 Gb/s drives.Cu

5 Removal and replacementprocedures: Tower (TWR)Adherence to the procedures and precautions described in this chapter is essential for proper service.

Access panelDescription Spare part numberAccess panel 732748-001To access internal components, you must remove the access panel:1. Prepare the compute

Front bezel securityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Prepare the

Table of contents1 Product features ... 1

Front bezelDescription Spare part numberFront bezel 732751-0011. Prepare the computer for disassembly (Preparation for disassembly on page 37).2. Remo

Bezel blanksDescription Spare part numberOptical drive bezel blank 732770-001On some models, there are bezel blanks covering the 3.5-inch and 5.25-inc

To remove a 3.5-inch bezel blank, press outward on the two retaining tabs that hold thebezel blank in place (1) and rotate the bezel blank back and t

MemoryDescription Spare part number8-GB, PC3-12800 689375-0014-GB, PC3-12800 671613-0012-GB, PC3-12800 671612-001The computer comes with double data r

The system will automatically operate in single channel mode, dual channel mode, or flex mode,depending on how the DIMMs are installed.NOTE: Single ch

3. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).NOTE: A memory module can be installed in only o

Expansion cardsDescription Spare part numbernVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001nVidia Quadro NVS315 PCIe x16 graphics card,

4. Press straight down on the two green thumb tabs on the exterior of the chassis (1) and rotate theexpansion card retention latch open (2).5. Before

b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock itback and forth until the connectors pull free from the so

8. To install a new expansion card, slide the bracket on the end of the card down into the slot on theback of the chassis and press the card down firm

Small Form Factor (SFF) chassis spare parts ... 20Computer major component

System board connectionsRefer to the following illustration and table to identify the system board connectors for your model.No. System Board Connecto

No. System Board Connector System Board Label Color Component18 SATA 3.0 SATA1 light blue Any SATA Device other than thePrimary Hard Drive19 SATA 3.0

Connect a media card reader USB 3.0 cable with a USB 3.0 to USB 2.0 adapter to the USB 2.0connector on the system board labeled MEDIA.The power cabl

CAUTION: To prevent loss of work and damage to the computer or drive:If you are inserting or removing a drive, shut down the operating system properly

Removing a 5.25-inch driveNOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drivemay have been installed

4. If you are installing an optical drive, install four M3 metric guide screws (not provided) in thelower holes on each side of the drive.NOTE: When r

7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the systemboard.NOTE: Refer to System board connections on p

5. Press the release lever at the rear of the drive away from the drive (1) and slide the drive from thedrive bay (2).Drives57

Installing a 3.5-inch device1. Prepare the computer for disassembly (Preparation for disassembly on page 37).2. Remove the access panel (Access panel

6. If installing a USB 3.0 media card reader, you must use the USB 3.0 to USB 2.0 adapter andconnect the adapter cable from the media card reader to t

Memory ... 43DIMMs ...

Installing a slim optical drive1. Prepare the computer for disassembly (Preparation for disassembly on page 37).2. Remove the access panel (Access pan

5. Slide the optical drive through the front bezel all the way into the bay so that it locks in place.6. Connect the power cable and data cable to the

3. Disconnect the power cable (1) and data cable (2) from the back of the hard drive.4. Release the drive by pulling the release tab away from the dri

Installing a 3.5-inch or 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 37)2. Remove the access panel

You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracketsimilar to the example shown below.Slide the drive into

Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket(two on each side of the bracket).4. Slide the drive into the

5. Connect the power cable (1) and data cable (2) to the back of the hard drive.NOTE: The power cable for the hard drives is a three-headed cable that

Front I/O assemblyDescription Spare part numberFront I/O assembly 732750-0011. Prepare the computer for disassembly (Preparation for disassembly on pa

Power switch/LED assemblyDescription Spare part numberPower switch/LED assembly 732749-0011. Prepare the computer for disassembly (Preparation for dis

5. Press down on the top of the assembly to disengage the tab that secures the assembly to thechassis.6. Rotate the assembly downward to remove it fro

Drives ... 99Drive pos

Fan sinkDescription Spare part numberFan sink 727142-001WARNING! To reduce risk of personal injury from hot surfaces, allow the internal systemcompone

4. Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift thefan sink from atop the processor (2).CAUTION: Fan sin

ProcessorDescription Spare part numberIntel Core i7 processor 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001Intel Core i5 processors 4670, 3.4 GHz, 6-

NOTE: After installing a new processor onto the system board, always update the system ROM toensure that the latest version of the BIOS is being used

Smart Cover Lock (solenoid lock)Description Spare part numberSolenoid lock 641498-001NOTE: The Smart Cover Lock is an optional feature included on som

3. From the outside, rear side of the chassis, use the Smart Cover FailSafe Key to remove the tamper-proof screw(s) that secure the Smart Cover Lock t

Place the lock up against the tab at the top of the installation location on the rear of the chassis. Fromthe outside of the chassis, line up the scre

Hood sensorDescription Spare part numberHood sensor 638816-0011. Prepare the computer for disassembly (Preparation for disassembly on page 37).2. Remo

FanDescription Spare part numberFan 636922-0011. Prepare the computer for disassembly (Preparation for disassembly on page 37).2. Remove the access pa

5. Lift the fan out of the chassis (2).To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer.Fan79

Solving audio problems ... 166Solving printer pro

Power supplyNOTE: System board appearance may vary.Description Spare part numberPower supply, 320W, 92% efficient 702452-001Power supply, 320W, 90% ef

4. Remove the power cables from the clip on the base pan.5. From the outside, rear of the chassis, remove the four silver Torx T15 screws that connect

7. Slide the power supply toward the front of the computer (2), rotate slightly into the computer sothe power supply clears the lip on the top of the

System boardNOTE: All system board spare part kits include replacement thermal material.NOTE: System board appearance may vary.Description Spare part

6. Slide the board toward the side of the chassis to disengage it from the system board connector ,and then lift the extension board from the chassis

6 Removal and replacementprocedures: Small Form Factor (SFF)Adherence to the procedures and precautions described in this chapter is essential for pro

Access panelDescription Spare part numberAccess panel 732760-0011. Prepare the computer for disassembly (Preparation for disassembly on page 85).2. Li

Front bezelDescription Spare part numberFront bezel 732757-001Optical drive bezel blank 732769-0011. Prepare the computer for disassembly (Preparation

Front bezel securityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Prepare the

6. Install the security screw through the middle front bezel release tab to secure the front bezel inplace.Front bezel security89