HP E1Z74UT User Manual download pdf (Page 196)

Computer will not continue after HP logo screen displays.

Cause Solution

System files may be damaged. In Windows 7, use recovery media to scan hard drive for

errors, or use Windows Startup Repair to fix problems that

might prevent Windows from starting correctly. Windows

Startup Repair is one of the recovery tools in the System

Recovery Options menu. You can also create a system repair

disc that contains the System Recovery Options menu. If the

problem is severe enough that Startup Repair doesn't start on

its own and you can't access the System Recovery Options

menu on your computer's hard disk, you can get to the menu

and start Startup Repair by using the Windows installation

disc or a system repair disc that you created earlier.

In Windows 8, use Automatic Repair to fix problems that

might prevent Windows from starting correctly.

To access Automatic Repair:

1. Press the Windows logo + l to open the Settings charm.

2. Select Change PC Settings, select General, and then

under Advanced startup, click Restart now.

3. Select Troubleshoot, select Advanced options, and

then select Automatic Repair.

Windows starts Automatic Repair.

4. Select the account to use to begin Automatic Repair, and

type the password for the account.

Windows diagnoses the computer and attempts the

repair it.

“Illegal Operation has Occurred” error message is displayed.

Cause Solution

Software being used is not Microsoft-certified for your version

of Windows.

Verify that the software is certified by Microsoft for your

version of Windows (see program packaging for this

information).

Configuration files are corrupt. If possible, save all data, close all programs, and restart the

computer.

186 Chapter 8 Troubleshooting without diagnostics

1 2 ... 191 192 193 194 195 196 197 198 199 200 201 ... 244 245

No comments

HP E1Z74UT User Manual Page 196