HP xw6400 User's Guide

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Summary of Contents

Page 1 - Technical Reference Guide

HP xw6400 Workstation Service andTechnical Reference GuideUser Guide

Page 2

No power ... 17

Page 3

5. For a SATA hard drive, attach a data cable 2 from a SATA connector on the system board to thehard drive, and attach a power cable (not illustrated)

Page 4

8. Connect one end of the SAS data cable to the controller card and the other end to the SAS harddrive, as shown in the following illustration. Also a

Page 5 - Table of contents

3. Disconnect the CPU heatsink fan connector 3 from the system board.4. Before lifting the heatsink, carefully break the adhesive compound between the

Page 6

4. Place the CPU heatsink on top of the processor and align the four mounting screws with theholes 1 in the system board.NOTE If both CPU heatsinks we

Page 7

6. Connect the CPU heatsink fan connector to the system board 1.Figure 4-48 Identifying proper screw removal orderProcessor Removing the processor1.

Page 8

3. Pull the processor straight out of the socket.Figure 4-50 Lifting the processor out of the socketCAUTION To avoid bending the socket pins, keep th

Page 9

3. Align the triangle on the top of the processor with the triangle on the corner of the processor socketand install the processor into the socket. En

Page 10

CAUTION Do not attempt to remove the 6 system board mounting screws. These arepermanently secured and are not removable.4. Lift the system board out 2

Page 11 - 1 Product overview

98 Chapter 4 Removal and replacement procedures ENWW

Page 12 - Product features

5 System diagnostics andtroubleshootingThis chapter discusses the tools available for diagnosing and troubleshooting system issues.●E-Support on page

Page 13 - Front panel components

1 Product overviewThis chapter presents an overview of the hardware components of the HP xw6400 Workstation.●Product features on page 2●Product specif

Page 14 - Rear panel components

E-SupportHelp & Support Center and E-SupportHelp & Support Center (HSC) provides online access to technical support information, software upda

Page 15 - ENWW Product features 5

Troubleshooting checklistBefore running any of the diagnostic utilities, use the following checklist to find possible solutions forworkstation or soft

Page 16 - Product specifications

LED color definitions An LED light exists on the front panel of your workstation. The following table describes what each colorsignifies.Table 5-1 LE

Page 17 - Power supply specifications

HP Insight Diagnostics Offline EditionThe diagnostics utility enables you to perform testing and to view critical computer hardware andsoftware config

Page 18 - Power consumption

To start the diagnostic utility on the Documentation Library CD:1. Power on your workstation and press the F10 key during the initial boot process to

Page 19 - Environmental specifications

Architecture—Shows the type of bus the computer uses as well as BIOS information. In addition, if thebus is PCI, information about the PCI configurati

Page 20

While tests are being performed, you can monitor the progress by viewing the Status tab. Any errorsthat are detected are summarized in the Error Log.

Page 21 - ENERGY STAR

Help tabThe Help tab has three views:●HP Insight Diagnostics—Provides introductory and detailed information about Insight FieldDiagnostics.●Error Code

Page 22

Diagnostic error codesThis sections provides an overview of the diagnostic LEDs and error codes that are related to yourworkstation.Diagnostic LED cod

Page 23

Chassis indicator LEDs Power LED and soundactivityDiagnosis and service actionBlinks red 3 times, once persecond, then 2-second pause,3 beepsCPU not i

Page 24

Product featuresComponent viewThe following image shows a typical HP xw6400 workstation. Drive configurations can vary.For complete and current inform

Page 25 - Linux-enabled workstations

Chassis indicator LEDs Power LED and soundactivityDiagnosis and service actionBlinks red 8 times, once persecond, then 2-second pause,8 beepsInvalid R

Page 26

Troubleshooting scenarios and solutionsThis section presents an extensive overview of various troubleshooting scenarios and includes possiblesolutions

Page 27 - HP software

Problem Cause Possible SolutionPress and hold the power button for less than 4 seconds. IfHDD LED does not illuminate, then:1. Verify that the unit is

Page 28 - The RestorePlus! process

Figure 5-1 Testing power supply with BIST LEDTable 5-4 Power supply problemsProblem Cause SolutionPower supply shuts downintermittently.Power supply

Page 29 - Recovery Partition

Problem Cause SolutionWorkstation powered offautomatically and the Power LEDflashes red 2 times, once everysecond, followed by a 2-secondpause.Process

Page 30 - Protecting the software

Problem Cause SolutionDiskette drive cannot write to adiskette.Diskette is not formatted. Format the diskette.Diskette is write-protected. Use another

Page 31 - Ordering backup software

SolvingTable 5-6 Hard drive problems Problem Cause SolutionHard drive error occurs. Hard disk has bad sectors orhas failed.Use a utility to locate a

Page 32

Solving display problems Table 5-7 Display problemsProblem Cause SolutionBlank screen (no video). The cable connections are notcorrect.Verify the cab

Page 33 - 3 System management

Problem Cause SolutionBlurry video or requestedresolution cannot be set.If the graphics controller wasupgraded, the correct videodrivers might not be

Page 34 - Computer Setup (F10) Utility

Problem Cause SolutionDigital CD audio isnot enabled.Enable digital CD audio:1. From the Control Panel, select System.2. On the Hardware tab, click th

Page 35 - BIOS ROM

Front panel components The following image shows a typical HP xw6400 Workstation. Drive configurations can vary.Figure 1-2 Front panel componentsTab

Page 36

Problem Cause SolutionThe correct printer driver forthe application is not installed.1. Install the correct printer driver for the application.2. Try

Page 37

Problem Cause SolutionProgram in use has stoppedresponding to commands.Shut down the workstation using the keyboard and thenrestart the workstation.Mo

Page 38

Solving hardware installation problemsYou might need to reconfigure the workstation when you add or remove hardware, such as an additionaldiskette dri

Page 39

Solving network problems These guidelines do not discuss the process of debugging the network cabling.Table 5-13 Network problemsProblem Cause Soluti

Page 40

Problem Cause SolutionThe expansion board installed is anetwork card and conflicts with theembedded network card.Under the Computer Setup Advanced men

Page 41

Problem Cause Solution3. Replace third-party memory with HP memory.4. Replace the system board.Solving processor problems Table 5-15 Processor proble

Page 42

Problem Cause SolutionWindows does not detect theCD-ROM or DVD-ROM drive.1. Use Device Manager to remove or uninstall thedevice in question.2. Restart

Page 43

Problem Cause Solution4. In the Device Manager area, click the DeviceManager button.5. Double-click Ports (COM & LPT).6. Right-click the COM port

Page 44 - Desktop management

POST and error messagesPOST is a program run at startup that initializes and runs some tests on installed hardware. An audibleand/or visual message oc

Page 45 - HP Client Manager Software

Screen message Probable cause Recommended action162—System Options Not Set Configuration incorrect. RTC batterymight need to be replaced.1. Run Comput

Page 46 - Subscriber’s Choice

Rear panel components Figure 1-3 Rear panel componentsTable 1-3 Rear panel componentsItem Description Item Description1 Universal chassis cla

Page 47 - ROM flash

Screen message Probable cause Recommended action214—DIMM ConfigurationWarningDIMMs not installed correctly (notpaired correctly).See the illustration

Page 48 - Replicating the setup

Screen message Probable cause Recommended action501—Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable).2

Page 49

Screen message Probable cause Recommended action917—Front Audio NotConnectedThe front audio cable is not connected. Connect front audio cable.918—Fron

Page 50 - HP support website

Screen message Probable cause Recommended action1203—Game Port AddressConflict DetectedDevice IRQ address conflicts withanother device.Reset the IRQ17

Page 51 - Asset tracking and security

Screen message Probable cause Recommended action1792—Secondary DiskController FailureHard drive circuitry error. 1. Run Computer Setup (F10 Setup).2.

Page 52 - Password security

Screen message Probable cause Recommended actionInvalid Electronic SerialNumberElectronic serial number has becomecorrupted.Run Computer Setup. If Set

Page 53

136 Chapter 5 System diagnostics and troubleshooting ENWW

Page 54

A Appendix A — SAS devicesENWW 137

Page 55 - Arabic / Greek - Russian /

Supported SAS RAID configurationsNOTE This section does not apply to configuring RAID in the Linux environment. For RAID inthe Linux environment, con

Page 56

SAS RAID 0 configurationFollow the steps below to configure an Integrated Striped (IS) volume with the BIOS-based configurationutility. The configurat

Page 57

Figure 1-4 Serial number and COA label locationENWW Product features 5

Page 58

SAS RAID 1 configurationFollow the steps below to configure an Integrated Mirroring (IM) volume with the BIOS-basedconfiguration utility. The configur

Page 59 - Thermal sensor

6. (Optional) Use the arrow keys to select a hot spare disk for the IM volume. Select Yes as the valuefor the Hot Spare column.7. When you have select

Page 60

SAS RAID 1E configurationFollow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-basedconfiguration utility. T

Page 61

6. (Optional) Use the arrow keys to select a hot spare disk for the IME volume. Select Yes as thevalue for the Hot Spare column.7. When you have selec

Page 62 - Service considerations

144 Appendix A Appendix A — SAS devices ENWW

Page 63 - Grounding the work area

B Appendix B — SATA devicesThis appendix describes how to use the Intel Matrix Storage Manager option ROM Configuration Utilityto set up and manage SA

Page 64

Attaching SATA HDDsAttach the required number of SATA HDDs for the desired RAID level.●RAID 0: Two to three HDDs●RAID 1: Two HDDs●RAID 5: Three HDDs14

Page 65 - Lithium coin cell battery

Configuring system BIOSConfigure the system BIOS to enable embedded SATA RAID functionality.1. Press F10 to enter the system BIOS setup.2. Use the arr

Page 66 - Customer Self-Repair

Creating RAID volumesUse the Intel Matrix Storage Manager option ROM Configuration Utility to create RAID volumes.1. Press Ctrl+I when prompted to ent

Page 67 - Predisassembly procedures

Deleting RAID volumesUse the Intel Matrix Storage Manager option ROM Configuration Utility to delete RAID volumes.1. Use the up or down arrow key to h

Page 68 - System board components

Product specifications The following table lists the physical dimensions for the HP xw6400 Workstation.Table 1-4 Physical characteristicsWeight (typi

Page 69

150 Appendix B Appendix B — SATA devices ENWW

Page 70 - Disassembly order

C Appendix C — Connector pinsENWW 151

Page 71 - Security lock (optional)

Connector pin descriptionsEthernet connector Pin Signal1 2 3 4 (+)TransmitData (-)TransmitData (+)ReceiveDataUnused5 6 7 8 Unused (-)ReceiveDataUnused

Page 72 - Cable lock (optional)

1 power2 gnd3 tpb-4 tpb+5 tpa-6tpa+Microphone connector (1/8 inch) Pin Signal 1 (Tip)2 (Ring)3 (Shield)AudioPowerGroundHeadphone connector (1/8 inc

Page 73 - Side access panel

SATA connectorPin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3.3-V power P8 5-V powerS2* A+ P2 3.3-V power

Page 74 - Front Bezel

SAS connectorSegment Pin Backplane receptacle Plug and cablereceptaclesSecondary signal segmentS8 SIGNAL GROUNDS9TS+ RS+S10 TS- RS-S11 SIGNAL GROUNDS1

Page 75 - Top cover

VGA cconnector Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog GreenAnalog BlueAnalog6 7 8 GroundGroundGround11 1213Monitor ID DDC Ser

Page 76

ATA/ATAPI (IDE) standard drive cable connectorPin Signal Pin Signal Pin Signal1 2 34 5Reset GroundDD7 DD8 DD615 1617 1819DD1 DD14 DD0DD15 Gr

Page 77

8-Pin power (for CPUs and memory) P3 Pin Color Signal58411 BLK GND2 BLK GND3 BLK GND4 BLK GND5 WHT +12VCPU0WHT +12VCPU0 RSENSE6 WHT +12VCPU07 WHTwit

Page 78

Keyboard connector Pin Signal 1 2 3 DataUnusedGround4 5 6 +5 VDCClockUnused Mouse connector Pin Signal 1 2 3 DataUnusedGround4 5 6 +5VDCCloc

Page 79 - Memory fan

Table 1-6 Power supply currentCurrent Minimum Operating Continuous Maximum3.3 V 0 A 0.5 A 18 A 20 A5.1 V 0 A 0.5 A 18 A 20 A12 VCPU0 0 A 3.1 A 17 A 1

Page 80

160 Appendix C Appendix C — Connector pins ENWW

Page 81 - Power supply

D Appendix D — System boarddesignatorsThis appendix lists the system board designators for this system.Designator Silkscreen ComponentMH02-03, MH06-09

Page 82 - Memory

Designator Silkscreen ComponentP25 INT USB Internal USB headerP29 HDD LED HDD LED connectorP5 CONTROL PANEL Main power/HDD LED/internal speakerconnect

Page 83 - Installing memory module

E Appendix E — Routine careENWW 163

Page 84 - PCI Slots

General cleaning safety precautions ●Never use solvents or flammable solutions to clean the workstation.●Never immerse any component in water or clean

Page 85 - PCI retainer

Maximizing the airflow●Keep your workstation in an area where the airflow is not obstructed.●Keep the unit off of surfaces where dust can gather.●Keep

Page 86 - PCI Express

Cleaning the workstation case●Follow the safety precautions presented in Service considerations on page 52 before cleaning theworkstation.●To remove l

Page 87 - PCI removal

Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris fromunder the keys. ●Follow the safety

Page 88 - PCI Express removal

Cleaning the monitor ●Follow the safety precautions presented in Service considerations on page 52 before cleaning thekeyboard.●To clean the monitor,

Page 89 - PCI installation

Cleaning the mouse1. Follow the safety precautions presented in Service considerations on page 52 before cleaning themouse.2. Remove the mouse ball fr

Page 90 - PCI Express installation

Blue Angel Compliant(<5W in S5 - power off)N/APower consumption in ES mode—suspend toRAM (S3) (Instantly available PC)<7WPower consumption The f

Page 91

170 Appendix E Appendix E — Routine care ENWW

Page 92 - Battery

F Appendix F — Additional passwordsecurity and resetting CMOSThis workstation supports the following security password features, which can be establis

Page 93 - Power connections to drives

Resetting the password jumperTo disable the power-on or setup password features and clear the power-on and setup passwords:1. Shut down the operating

Page 94 - Optical drive

Clearing and Resetting the CMOSThe CMOS of the workstation stores password information and information about the workstationconfiguration. This sectio

Page 95

Using Computer Setup to Reset CMOS1. To reset CMOS using Computer Setup, access the Computer Setup (F10) Utilities menu. Whenthe Computer Setup messag

Page 96 - Diskette drive (optional)

G Appendix G — Quick troubleshootingflowchartsThis appendix presents some quick troubleshooting flowcharts for the following issues:●Initial troublesh

Page 97

Initial troubleshooting176 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Page 98 - Hard drive

No powerNo power, part 1ENWW No power 177

Page 99

No power, part 2178 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Page 100

No power, part 3ENWW No power 179

Page 101 - CPU heatsink

NOTE *Energy Star low energy mode**Heat dissipation is calculated based on the measured watts, assuming the service level isattained for one hour.This

Page 102 - Replacing the CPU heatsink

No videoNo video, part 1180 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Page 103

No video, part 2ENWW No video 181

Page 104 - Processor

No video, part 3182 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Page 105 - Replacing the processor

Error messagesError messages, part 1ENWW Error messages 183

Page 106 - System board

Error messages, part 2184 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Page 107 - Replacing the system board

Error messages, part 3ENWW Error messages 185

Page 108

No operating system loading186 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Page 109 - 5 System diagnostics and

No operating system loading from hard driveNo operating loading from hard drive, part 1ENWW No operating system loading from hard drive 187

Page 110 - E-Support

No operating system loading from hard drive, part 2188 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Page 111 - Troubleshooting checklist

No operating system loading from hard drive, part 3ENWW No operating system loading from hard drive 189

Page 112 - LED color definitions

Copyright Information© 2006 Copyright Hewlett-Packard Development Company, L.P.WarrantyHewlett-Packard Company shall not be liable for technical or ed

Page 113 - Diagnostic Utility on CD

PCI card slot power specificationTable 1-11 PCI and PCI Express slot power specificationsSlot# Slot type Slot power (maximum)1 PCI Express x16 graphi

Page 114 - User Interface

No operating system loading from diskette drive190 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Page 115 - Test tab

No operating system loading from CD-ROM driveENWW No operating system loading from CD-ROM drive 191

Page 116 - Status tab

No operating system loading from network192 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Page 117 - Help tab

Non-functioning deviceENWW Non-functioning device 193

Page 118 - Diagnostic error codes

194 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Page 119

H Appendix H — PCI bus layoutENWW 195

Page 120

PCI bus layout and device listThe following illustration shows the HP xw6400 Workstation PCI bus layout. It is followed by a PCI devicelist descriptio

Page 121 - Solving minor problems

Bus# Dev# Fn# Device#0 9 0 Advanced memory buffer memory-mapped registers (visible viaJTAG/SMBus only)0 16 0 FSB controller, interrupt and system addr

Page 122 - Solving power supply problems

Bus# Dev# Fn# Device#32 0 x Slot 4 (PCI Express x4 (x8') behind ESB2 P:0:0)64 0 x Slot 1 (PCI Express x16 behind MCH 0:4:0)96 0 x Slot 3 (PCI Exp

Page 123 - Power supply shuts down

ENERGY STAR The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency byidentifying ways to reduce energy consumption. Sele

Page 124 - Solving diskette problems

12 Chapter 1 Product overview ENWW

Page 125

2 Installing or restoring the operatingsystemThis chapter describes the installation and restoration of the operating system.●Installing the operating

Page 126

Installing the operating system and softwareThe following sections discuss operating system and HP software installation procedures.Microsoft Windows

Page 127 - Solving display problems

Linux does not support mixed drive types for a manufacturing preload. When restoring the operatingsystem, mixed drive types can be handled with the re

Page 128 - Solving audio problems

Installing the Linux operating systemTo install the Linux operating system on your Linux-enabled system, follow the instructions for Restoringthe Linu

Page 129 - Solving printer problems

HP softwareThe following HP software may be installed on your workstation depending on the operating system andoptions:●Computer Setup (F10) Utilities

Page 130

Restoring the Windows operating systemYour workstation has a several methods to restore your Windows XP operating system to a near-factorystate, or to

Page 131

HP Backup and Recovery Manager restore pointsHP Backup and Recovery Manager is preinstalled on your workstation. This software allows you tobackup and

Page 132

Trademark CreditsThe HP Invent logo is a trademark of Hewlett-Packard Company inthe U.S. and other countries.Microsoft and Windows are trademarks of M

Page 133 - Solving network problems

Protecting the softwareTo protect software from loss or damage, keep a backup copy of all system software, applications, andrelated files stored on th

Page 134 - Solving memory problems

Ordering backup softwareIf you are unable to create system recovery CDs or DVDs, the HP Restore Plus CD set can be obtainedthrough product support on

Page 135 - Solving processor problems

22 Chapter 2 Installing or restoring the operating system ENWW

Page 136

3 System managementThis section describes the various tools and utilities that allow for the system management of theworkstation.●Computer Setup (F10)

Page 137

Computer Setup (F10) UtilityThe Computer Setup (F10) Utility enables you to:●Change factory default settings and set or change the system configuratio

Page 138 - POST and error messages

●Replicate your system setup by saving system configuration information on diskette and restoringit on one or more workstations.●Execute self-tests on

Page 139

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)keys to select the option you want, and press Ent

Page 140

Heading Option DescriptionSave Changesand ExitSaves changes to system configuration and exits the Computer Setup (F10) Utility.Storage DeviceConfigura

Page 141

Heading Option DescriptionSeparate ControllerOffers standard SATA supports (four ports only).Combined ControllerMakes the SATA controller look like an

Page 142

Heading Option DescriptionNOTE If the setup password is set, you must enter Computer Setup (F10) Utility tochange it, flash the ROM, and make changes

Page 144

Heading Option DescriptionCan only be updated if the current chassis serial number is invalid. (These ID numbers are normallyset in the factory and ar

Page 145

Heading Option DescriptionEnabling this feature displays F9=Boot Menu during POST. Displaying this feature prevents thetext from being displayed, but

Page 146

Heading Option DescriptionChipset/MemoryPCI SERR# Generation (enable/disable)Disables PCI SERR# generation for ill-behaved PCI add-in cards (that can

Page 147 - A Appendix A — SAS devices

Heading Option Description●Slot 5 — PCI 32/33●Slot 6 — PCI 32/33For PCI Express sots, the available option is Option ROM Download.For PCI-X slots, the

Page 148

Desktop managementHP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy)provides standards-based solutions for m

Page 149 - SAS RAID 0 configuration

the process. The default boot order is a BIOS configuration setting that can be changed to alwaysattempt to PXE boot.HP and Altiris have partnered to

Page 150 - SAS RAID 1 configuration

●Help desk and problem resolution●Managing help desk tickets●Remote troubleshooting●Remote problem resolution●Client disaster recovery●Software and op

Page 151

ROM flashThe workstation comes with a programmable flash ROM. By establishing a setup password in theComputer Setup (F10) Utility, you can protect the

Page 152 - SAS RAID 1E configuration

To recover the system after it enters Boot Block recovery mode:1. If there is a diskette in the diskette drive or a CD in the CD drive, remove the dis

Page 153

Copying to a single workstationCAUTION A setup configuration is model-specific. File system corruption can result if sourceand target workstations are

Page 154

Table of contents1 Product overviewProduct features ...

Page 155 - B Appendix B — SATA devices

NOTE If you do not press the F10 key at the appropriate time, you must restart theworkstation and press and hold the F10 key again to access the utili

Page 156 - Attaching SATA HDDs

HP has made the task of locating, accessing, evaluating, and installing the latest support software easier.You can download the software from http://w

Page 157 - Configuring system BIOS

Table 3-3 Security Features Overview Feature Purpose How it is establishedRemovable Media Boot Control Prevents booting from the removable mediadriv

Page 158 - Creating RAID volumes

You can establish a network-wide setup password to enable the system administrator to log in to allnetwork systems to perform maintenance without havi

Page 159 - Deleting RAID volumes

3. Select Security>Power-On Password and follow the onscreen instructions.4. Before exiting, select File>Save Changes and Exit.Entering a power-

Page 160

3. When the key icon appears, enter the current password, a slash (/) or alternate delimiter character,your new password, another slash (/) or alterna

Page 161 - C Appendix C — Connector pins

Language Delimiter Language Delimiter Language DelimiterChinese / Japanese / Swiss -Czech - Korean / Taiwanese /Danish - Latin American - Thai /French

Page 162 - Connector pin descriptions

Hood lock (Smart cover lock) (optional)When installed, the optional hood lock (Smart cover lock) can prevent unauthorized access to theinternal compon

Page 163

To obtain the FailSafe Key, complete any one of the following tasks:●Contact your authorized HP reseller or service provider.●Access the HP website (h

Page 164

Drive Protection SystemThe Drive Protection System(DPS) is a diagnostic tool built into the hard drives that is installed in selectHP workstations. th

Page 165

Restoring from the HP Backup and Recovery Manager restore point on the RecoveryPartition ...

Page 166

50 Chapter 3 System management ENWW

Page 167

4 Removal and replacement proceduresThis chapter describes removal and replacement procedures of most internal components.●Service considerations on p

Page 168

Service considerationsThe following sections discuss service considerations that should be reviewed and practiced beforeremoving and replacing any sys

Page 169

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degreeof se

Page 170

●Keep work area free of nonconductive materials, such as ordinary plastic assembly aids andStyrofoam.●Use field service tools, such as cutters, screwd

Page 171 - D Appendix D — System board

Cables and connectorsCables must be handled with care to avoid damage. Apply only the tension required to seat or unseatthe cables during insertion or

Page 172

Customer Self-RepairCustomer Self-Repair enables you to obtain replacement parts and install them yourself on yourworkstation. The following table ind

Page 173 - E Appendix E — Routine care

Predisassembly proceduresPerform the following steps before servicing the workstation:1. Close any open software applications.2. Remove any diskettes

Page 174

System board componentsThe following image shows the system board connectors and sockets on the HP xw6400 Workstation.Figure 4-1 System board identif

Page 175 - Maximizing the airflow

Figure 4-2 System board block diagramENWW System board components 59

Page 176 - Cleaning the workstation case

Hood lock (Smart cover lock) (optional) ... 48Hood sensor (Smart cover sensor) (optional) ...

Page 177 - Cleaning the keyboard

Removal and replacement of componentsThis section discusses the procedures necessary to remove and install various hardware componentson your workstat

Page 178 - Cleaning the monitor

Power supply (Powersupply on page 71) System fan (System fanassembly on page 71) Memory (Memoryon page 72)Front fan removal(option

Page 179 - Cleaning the mouse

Figure 4-3 Removing the security lockCable lock (optional)If a cable lock is installed, remove it before servicing the unit. To remove the cable loc

Page 180

To remove the lock:1. Unlock the device and remove the locking mechanism.2. Remove the screw attaching the lock to the chassis.Side access panel Befo

Page 181

WARNING! Before removing the workstation side access panel, be sure that the workstationis powered off and that the power cord is disconnected from th

Page 182

Figure 4-6 Opening the front bezelTo replace the front bezel, align front bezel on the bottom and rotate in until it snaps into place.Bezel blanks T

Page 183 - Using the CMOS Button

To remove the top cover:1. Disconnect power from the system (Predisassembly procedures on page 57), remove the sideaccess panel (Side access panel on

Page 184

Figure 4-9 Removing the hood sensorTo replace the hood sensor, reverse the previous steps.Hood lock (Smart cover lock) (optional)To remove the hood l

Page 185

Front panel I/O device assembly To remove the front panel I/O device assembly:1. Disconnect power from the system (Predisassembly procedures on page

Page 186 - Initial troubleshooting

5. Dislodge the metal clip from the chassis by rocking the power button back and forth. Then slidethe power button assembly 2 out from the front of th

Page 187 - No power

Removing PCI retainer ... 75Installing PCI retainer ...

Page 188 - No power, part 2

To remove the memory fan:1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the sideaccess panel (Side access panel

Page 189 - No power, part 3

System fan assemblyTo remove the system fan assembly:1. Disconnect power from the system (Predisassembly procedures on page 57), remove the sideaccess

Page 190 - No video

Figure 4-17 Removing the power supplyTo install the power supply, reverse the previous steps.Memory Memory module requirements●Use only industry

Page 191 - No video, part 2

3. Lift the DIMM straight up 2 and remove it from the unit.Figure 4-18 Removing the DIMMNOTE DIMMs and the DIMM sockets are keyed for proper installa

Page 192 - No video, part 3

The BIOS generates warnings/errors on invalid memory configurations.●If there is no way to obtain a valid memory configuration by disabling some of th

Page 193 - Error messages

5 PCI 32/33 6 PCI 32/33 PCI retainer For added protection, some cards have PCI retainers installed to prevent movement during shipping.Removing PCI

Page 194 - Error messages, part 2

Installing PCI retainer1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the sideaccess panel (Side access panel o

Page 195 - Error messages, part 3

buses or legacy PCI/PCI-X buses (provided that total bandwidth can be handled by the CPU and thememory subsystem). The transmission protocol is somewh

Page 196 - No operating system loading

5. Close the PCI retention clamp by rotating the clamp downward and pushing on the two green snapsdown from the rear panel of the chassis.Figure 4-25

Page 197

5. Close the PCI retention clamp by rotating the clamp downward and pushing on the two green snapsdown from the rear panel of the chassis.Figure 4-26

Page 198

Solving diskette problems ... 114Solving ...

Page 199

Figure 4-27 Installing the PCI cardPCI Express installation1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the

Page 200

Figure 4-28 Installing the PCI Express cardFront PCI card guide and fan removal (optional) NOTE The fan is only used for special configurations, but

Page 201

4. Remove the fan from the fan housing by applying outward pressure on the card guide while liftingthe fan away.Figure 4-30 Removing the fan from the

Page 202

NOTE Batteries, battery packs, and accumulators should not be disposed of together withgeneral household waste.1. Disconnect power from the system (Pr

Page 203 - Non-functioning device

Figure 4-32 Identifying the correct power connections for a typical configurationOptical drive To remove an optical drive:1. Disconnect power from t

Page 204

3. Lift the green drive-lock release lever 1 and gently slide the drive 2 out of the chassis.Figure 4-34 Removing the optical drive from the chassisT

Page 205 - H Appendix H — PCI bus layout

3. If you are installing more than one optical drive, route the cable as in the following image.NOTE The optical drive cable is routed under the syste

Page 206 - Figure H-1 PCI bus layout

2. Disconnect the cables from the back of the diskette drive.Figure 4-36 Disconnecting the cables from the diskette drive3. While lifting the green d

Page 207

2. Route the diskette drive data cable between the system board and the hard drive cage. Your cablemight look different than the one shown.CAUTION The

Page 208 - Bus# Dev# Fn# Device#

3. Push in on the green drive-lock release tabs 2 and slide the hard drive out 3 of the chassis.Figure 4-39 Removing the hard driveInstalling a hard

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