HP D5400 User Manual download pdf (Page 164)

Cause: The print carriage latch was not closed properly.

If this did not solve the issue, try the next solution.

Solution 4: Replace the ink cartridge

Solution: Replace the indicated ink cartridge.

Check to see if your ink cartridge is still under warranty and the end of warranty date

has not been reached.

• If the end of warranty date has been reached, purchase a new ink cartridge.

• If the end of warranty date has not been reached, contact HP support for service

or replacement.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

For more information, see:

“

Ink cartridge warranty information” on page 203

Cause: The indicated ink cartridges were defective.

If this did not solve the issue, try the next solution.

Solution 5: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: The product had a problem.

Sensor failure - Original HP ink depleted

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Clean the sensor

•

Solution 2: Clean the sensor window on the cartridges

•

Solution 3: Replace the ink cartridge

•

Solution 4: Contact HP support

Solution 1: Clean the sensor

Solution: Clean the sensor.

Errors 163

Troubleshooting

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HP D5400 User Manual Page 164