HP D5400 User Manual download pdf (Page 117)

Cause: The HP Photosmart Software was not installed.

If this did not solve the issue, try the next solution.

Solution 2: Turn on the product

Solution: Turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer

Solution: Turn on the computer

Cause: The computer was turned off.

If this did not solve the issue, try the next solution.

Solution 4: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make

sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn off the product and then on again.

For more information on setting up the product and connecting it to your computer,

see the Setup Guide that came with the product.

Cause: The product was not properly connected to the computer.

Chapter 11

116 Troubleshooting

Troubleshooting

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HP D5400 User Manual Page 117