HP D5400 User Manual download pdf (Page 129)

Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the

computer.

CD/DVD holder not found

Solution: Load a printable disc onto the CD/DVD holder with the printable side up.

Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder

line up to the white lines on the CD/DVD tray. The end marked with arrows goes into

the CD/DVD tray first. To continue, press OK.

Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.

CD/DVD not found

Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc

onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder

back into the CD/DVD tray until the lines on the holder line up to the white lines on

the CD/DVD tray. To continue, press OK.

Cause: A printable CD/DVD was not found in the holder.

Unable to print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Print a self test report

•

Solution 2: Clear the print queue

•

Solution 3: Disconnect and reconnect the USB cable

•

Solution 4: Verify that the product is set as the default printer

•

Solution 5: Check if the printer is paused or offline

•

Solution 6: Clear the print queue manually

Chapter 11

128 Troubleshooting

Troubleshooting

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HP D5400 User Manual Page 129