HP D5400 User Manual download pdf (Page 143)

Load paper

Solution: If the product is out of paper or there are only a few sheets remaining,

load more paper in the input tray. If there is paper in the input tray, remove the paper,

tap the stack of paper against a flat surface, and reload the paper into the input tray.

Follow the prompts on the display or the computer screen to continue your print job.

For more information, see:

“

Load full-size paper” on page 18

Cause: There was not enough paper in the input tray.

Out of paper

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Replace the rear door

•

Solution 2: Make sure the paper is loaded correctly

•

Solution 3: Check the print settings

•

Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit

•

Solution 5: Clean the rollers

•

Solution 6: Contact HP support for service

Solution 1: Replace the rear door

Solution: If you removed the rear door to clear a paper jam, replace it. Gently push

the door forward until it snaps into place.

Cause: The rear door was removed from the product.

If this did not solve the issue, try the next solution.

Solution 2: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

“

Load paper” on page 17

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Chapter 11

142 Troubleshooting

Troubleshooting

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HP D5400 User Manual Page 143