HP D5400 User Manual download pdf (Page 135)

c. Type a few characters of text into Notepad.

d. Click File, and then click Print.

4. If printing is successful from Notepad but not the software application, contact the

manufacturer of that application for support.

Cause: The software application was failing or could not communicate with the print

driver correctly.

Missing HP Photosmart Software

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Install the HP Photosmart Software

•

Solution 2: Turn on the product

•

Solution 3: Turn on the computer

•

Solution 4: Check the connection from the product to your computer

Solution 1: Install the HP Photosmart Software

Solution: Install the HP Photosmart Software that came with the product. If it is

installed, restart your computer.

To install the HP Photosmart Software

1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start

the Setup program.

2. When prompted, click Install More Software to install the HP Photosmart

Software.

3. Follow the onscreen instructions and the instructions provided in the Setup Guide

that came with the product.

Cause: The HP Photosmart Software was not installed.

If this did not solve the issue, try the next solution.

Solution 2: Turn on the product

Solution: Turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer

Solution: Turn on the computer

Cause: The computer was turned off.

If this did not solve the issue, try the next solution.

Chapter 11

134 Troubleshooting

Troubleshooting

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HP D5400 User Manual Page 135