Hp ProLiant ML350 G6 Server User Manual

HP ProLiant ML350 G6 Server User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage sys

Component identification 10 4To support options beyond 75W, install the 150W PCIe video/graphics controller power cable option (on page 82). Rear

Configuration and utilities 100 service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if configured an

Configuration and utilities 101 Operating System Version Support For information about specific versions of a supported operating system, refer to t

Troubleshooting 102 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common

Troubleshooting 103 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditio

Troubleshooting 104 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The

Troubleshooting 105 2. Record any error messages displayed by the system. 3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 4. Power

Troubleshooting 106 When requested to break the server down to the minimum configuration, uninstall the following components, if installed: • All a

Troubleshooting 107 Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Selec

Troubleshooting 108 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure

Troubleshooting 109 Item See 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Do

Component identification 11 Item Description Status 8 NIC 1 link LED Green = Linked to network Off = Not linked to network 9 NIC 1 activity LED

Troubleshooting 110 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.

Troubleshooting 111 • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LED

Troubleshooting 112

Troubleshooting 113 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system at

Troubleshooting 114 Item See 13 • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Document

Troubleshooting 115 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot Sma

Troubleshooting 116 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Se

Troubleshooting 117 Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy

Troubleshooting 118 POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in t

Troubleshooting 119 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before r

Component identification 12 Item Description 14 TPM connector 15 SATA connectors (6) 16 Slot 1 PCIe2 x8 (4, 2, 1)¹ 17 Slot 2 PCIe2 x8 (4, 2, 1)² 18

Battery replacement 120 Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the ba

Regulatory compliance notices 121 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory complianc

Regulatory compliance notices 122 radio communications. However, there is no guarantee that interference will not occur in a particular installation

Regulatory compliance notices 123 This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Regulatory compliance notices 124 This symbol on the product or on its packaging indicates that this product must not be disposed of with your othe

Regulatory compliance notices 125 Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optic

Regulatory compliance notices 126 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized

Electrostatic discharge 127 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions y

Server specifications 128 Server specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°

Server specifications 129 Rated input power 930 W at 100V AC input 1348 W at 200V AC input BTUs per hour 3530 at 120V AC input 4600 at 200V to 240V

Component identification 13 System board LEDs Item Description Status 1 Power supply 1 Amber = No AC power or failed power supply Off = Power

Server specifications 130 Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input

Technical support 131 Technical support Before you contact HP Be sure to have the following information available before you call HP: • Active Heal

Technical support 132 providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part

Technical support 133 Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'information

Technical support 134 HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das

Technical support 135 sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escoger

Technical support 136 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente

Technical support 137

Technical support 138

Acronyms and abbreviations 139 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility AMP Ad

Component identification 14 Item Description Status 11 System fan 1 Amber = Fan is missing or has failed. Off = Fan is functioning. 12 Processor

Acronyms and abbreviations 140 NIC network interface controller NMI non-maskable interrupt ORCA Option ROM Configuration for Arrays PCI Express P

Acronyms and abbreviations 141 TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In-Line Memory M

Index 142 1 150W PCIe video/graphics controller power cable option 85 A access panel 28 accessing servers 26 acoustics statement for Germany

Index 143 fans 21 FBWC module 20 FCC rating label 128 features 7 Federal Communications Commission (FCC) notice 128, 129, 130 flowcharts

Index 144 Power On button 7, 8, 25, 37 power requirements 33 power supplies 70, 137 powering down 25 powering up 25, 96 power-on problems

Component identification 15 SAS/SATA device numbers • SFF configuration with an optional SAS expander • SFF configuration with a second SAS contr

Component identification 16 • LFF configuration SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (gr

Component identification 17 SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On,

Component identification 18 Battery pack LEDs Item Color Description 1 Green System Power LED. This LED is on when the system is powered up

Component identification 19 LED3 pattern LED4 pattern Interpretation Off Flashing (1 Hz) The battery pack is below the minimum charge level and i

© Copyright 2009, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warr

Component identification 20 1 Green LED 2 Amber LED Interpretation Off Off The flash code is corrupt. Fan locations and configurations CAUTI

Component identification 21 • Single-processor, standard fan configuration Item Description 1 Rear fan 1 2 Rear fan 2 3 Front fan 3 4 Process

Component identification 22 Item Description 3 Front fan 3 4 Front fan 4 5 Processor 1 6 DIMM baffle 7 Large redundant fan air baffle • Dual-proc

Component identification 23 • Dual-processor, redundant fan configuration Item Description 1 Rear fan 1 2 Rear fan 2 3 Front fan 3 4 Front fa

Operations 24 Operations Power up the server To power up the server, press the Power On/Standby button. To determine status, see "Front panel L

Operations 25 3. After performing the installation or maintenance procedure, press the rail-release latches and slide the server back into the r

Operations 26 For operations involving removable media bay access, the media bay panel can be removed from the bezel. Remove the access panel

Operations 27 Install the access panel 1. Place the access panel on top of the server, allowing it to extend past the rear of the server approximat

Operations 28 4. Remove the large redundant fan air baffle. Remove the DIMM baffle 1. Power down the server (on page 24). 2. Do one of the follo

Operations 29 Remove a fan blank 1. Power down the server (on page 24). 2. Do one of the following: o Open or remove the tower bezel, as needed (

Contents 3 Contents Component identification ...

Setup 30 Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and

Setup 31 Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to instal

Setup 32 Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of

Setup 33 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor.

Setup 34 • Rack-mounting hardware In addition to the supplied items, you may need: • T-15 Torx screwdriver • Hardware options • Operating system

Setup 35 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding

Setup 36 3. Connect peripheral devices to the server ("Rear panel components" on page 9). 4. Connect the power cord to the rear of the se

Hardware options installation 37 Hardware options installation Introduction If more than one option is being installed, read the installation instru

Hardware options installation 38 6. Place the tower server on the side. CAUTION: Failure to completely open the processor locking lever prevents

Hardware options installation 39 8. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle

Contents 4 Hardware options installation ... 37

Hardware options installation 40 9. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BO

Hardware options installation 41 10. Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool.

Hardware options installation 42 1. Open the heatsink locking levers. 2. Remove the heatsink protective cover. 3. Install the heatsink.

Hardware options installation 43 4. Close the heatsink locking levers. 5. (Optional) To optimize performance, install memory into the processor 2

Hardware options installation 44 9. Install the DIMM baffle onto the fan. 10. Install the large redundant fan air baffle, if removed. 11. Install

Hardware options installation 45 Channel Population order Slot number 1 G D A 1 2 3 2 H E B 4 5 6 3 I F C 7 8 9 This multi-channel architecture

Hardware options installation 46 The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported. To d

Hardware options installation 47 For the latest memory configuration information, see the QuickSpecs on the HP website (http://www.hp.com). RDIMM m

Hardware options installation 48 Mirrored memory configuration Mirroring provides protection against uncorrected memory errors that would otherwise

Hardware options installation 49 Populated slots (per channel) Rank Speeds supported (MHz) 3 Single- or dual-rank 800

Contents 5 HP Insight Diagnostics survey functionality ... 99

Hardware options installation 50 • UDIMM o First: A and B o Last: D and E o Do not populate slots C, F, G, H, or I. After installing the DIMMs,

Hardware options installation 51 o Do not populate slots C, F, or I. • UDIMM o First: A and B o Last: D and E o Do not populate slots C, F, G,

Hardware options installation 52 8. Install the DIMM. 9. Install a fan, if removed. 10. Install the DIMM baffle. 11. Install the large redundant

Hardware options installation 53 To install the component: 1. Remove the hard drive blank. 2. Open the release latch to prepare the drive for ins

Hardware options installation 54 3. Install the hard drive. 4. Determine the status of the drive by observing the drive LEDs ("SAS and SATA h

Hardware options installation 55 5. Remove all expansion boards. 6. Remove the large redundant fan air baffle, if installed ("Remove the larg

Hardware options installation 56 10. Using the system board tray handles, slide the tray forward, and then remove the system board. 11. Connect th

Hardware options installation 57 Eight-bay SFF drive cage option Before installing the optional SFF hard drive cage, you must install an optional SA

Hardware options installation 58 5. Position the hard drive cage near the optional drive cage bay, and then thread the SAS cables through the bay. 6

Hardware options installation 59 9. Connect the power cable to the optional hard drive cage backplane. 10. Install any hard drives or blanks (&quo

Contents 6 Grounding methods to prevent electrostatic discharge ... 1

Hardware options installation 60 3. Using a T-15 Torx screwdriver, remove the primary hard drive cage screws. 4. Extend the primary hard drive cage

Hardware options installation 61 o The connector labeled "2LFF" of the mini-SAS Y-cable to the optional hard drive cage. 7. Position the

Hardware options installation 62 o The connector labeled "6LFF"of the mini-SAS Y-cable to the primary hard drive cage. 10. Slide the opt

Hardware options installation 63 Removable media device options Identifying guide screws When installing drives in the removable media bay, guide sc

Hardware options installation 64 o Full-height device 7. Connect the data and power cables to the rear of the device. 8. Slide the drive into the

Hardware options installation 65 3. Remove the silver shipping screw from the chassis. 4. Install the silver shipping screw into the full-height d

Hardware options installation 66 5. Install the fan in fan bay 4. 6. Connect the fan cable to the system board ("System board components"

Hardware options installation 67 8. Install the large air baffle. 9. Install the access panel (on page 27). 10. Do one of the following: o Close

Hardware options installation 68 Power supply configuration CAUTION: All power supplies installed in the server must have the same output power

Hardware options installation 69 2. Remove the power supply blank. WARNING: To reduce the risk of electric shock or damage to the equipment, do

Component identification 7 Component identification Front panel components Item Description 1 Power On/Standby button 2 UID button 3 USB connec

Hardware options installation 70 Removing the expansion slot cover To install the component: 1. Power down the server (on page 24). 2. Do one of t

Hardware options installation 71 Installing an expansion board When installing a high-wattage video/graphics controller, observe the following guid

Hardware options installation 72 o Close or install the tower bezel, as needed. o Slide the server back into the rack. 11. Connect any required ex

Hardware options installation 73 5. Remove the airflow shield from the chassis. Retain the shield for future use if the PCI-X expansion cage is not

Hardware options installation 74 7. Pull the spring-loaded locking pin out, and then turn it one-quarter turn to an extended position. 8. Remove a

Hardware options installation 75 9. Install PCI-X expansion boards in the PCI-X expansion cage. 10. Install the PCI-X expansion cage. Secure the

Hardware options installation 76 11. Turn the spring-loaded locking pin until it locks into the chassis. 12. Open the expansion board retainer. 13

Hardware options installation 77 16. Connect the signal cable to the installed PCI Express conversion card and to the PCI-X expansion cage. 17. Di

Hardware options installation 78 20. Install any other expansion boards ("Installing an expansion board" on page 71). 21. Slide the hard

Hardware options installation 79 1. Power down the server (on page 24). 2. Do one of the following: o Open or remove the tower bezel, as needed (&

Component identification 8 Front panel LEDs and buttons Item Description Status 1 System power LED Green = Power on Flashing green = Waiting

Hardware options installation 80 IMPORTANT: The server supports only one battery pack in the chassis. If more than one battery is needed, use the

Hardware options installation 81 6. Remove the large redundant air baffle, if installed ("Remove the large redundant fan air baffle" on pa

Hardware options installation 82 9. Install the capacitor pack. 10. Install the large redundant air baffle, if removed. 11. Install the access pa

Hardware options installation 83 5. Remove all expansion boards. 6. Remove the large redundant fan air baffle, if installed ("Remove the larg

Hardware options installation 84 10. Using the system board tray handles, slide the tray forward and remove the system board. 11. Connect the 10-p

Hardware options installation 85 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server. This pr

Hardware options installation 86 o Extend the server from the rack (on page 24). 4. Locate the TPM connector ("System board components" o

Hardware options installation 87 Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be save

Hardware options installation 88 In addition to the supplied items, you may need: • T-10 Torx screwdriver • T-15 Torx screwdriver To convert a tow

Hardware options installation 89 c. Slide them back and away from the chassis.

Component identification 9 Rear panel components Item Description 1 Power supply bay 2 2 Keyboard connector 3 Power supply bay 1 (populated)

Hardware options installation 90 6. Install the foot blanks. 7. Remove the access panel (on page 26). 8. Align the pins on the rack bezel with th

Configuration and utilities 91 Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optim

Configuration and utilities 92 refer to the SmartStart Scripting Toolkit User Guide on the HP website (http://h18004.www1.hp.com/products/servers/ma

Configuration and utilities 93 NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the

Configuration and utilities 94 6. Press the Enter key. 7. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. For more in

Configuration and utilities 95 • Displays on-screen tips for individual steps of a configuration procedure • Beginning with ACU version 8.28.13.0,

Configuration and utilities 96 WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NO

Configuration and utilities 97 Integrated Lights-Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that prov

Configuration and utilities 98 USB support and functionality USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Stand

Configuration and utilities 99 HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related