Hp 3PAR Service Processors User Manual download pdf (Page 5)

1 SPOCC Overview

SPOCC is a suite of service tools applications that provide a web-based user interface for support

of the Service Processor (SP) and the HP 3PAR array. It provides a vehicle to review logs and files,

to store various types of support documentation, and to manually record product configuration

details that are not directly available from the product.

To navigate the features of SPOCC, begin with the graphic navigation panel on the left side of

the screen. The various features and functions of SPOCC are all contained in one or more of the

modules that are named in the navigation panel.

The navigation panel contains the following modules:

• Files

• Support

• Update

• Notify

• Reports

• Setup

• SPmaint

• Help

NOTE: Optional customer self-upgrade is available for the HP 3PAR 7000 StoreServ Storage

systems with the 3.1.3 release of the HP 3PAR OS software. Please review the documentation

thoroughly. HP recommends that you engage your service provider in performing these upgrades

if you are not familiar or comfortable with the process. To arrange for HP to perform the upgrade

for you, contact the HP global deployment center at 3par-sps@hp.com (in the Americas) or at

SWD-3PAR-GSS-EMEA.APAC-INS@hp.com (in all other countries), and include the HP 3PAR

StoreServ Storage system serial number in the subject line. This service is available 24 hours a

day, 7 days a week.

Customer Responsibilities

The customer must provide any hardware required to host the remote support software when

deploying a Virtual Service Processor. For scheduled service calls, the customer shall make the

Virtual Service Processor available to HP for remedial activities at the agreed-upon time. The

customer is responsible for maintaining the appropriate HP 3PAR Remote Support Technology with

a secure connection to HP and any passwords required to access the local network and Virtual

Service Processor. The customer is responsible for providing all necessary resources in accordance

with the HP 3PAR Service Processor Release Notes in order to enable the delivery of the service

and options. Please contact a local HP representative for further details on requirements,

specifications, and exclusions.

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Hp 3PAR Service Processors User Manual Page 5