Hp 3PAR Service Processors User Manual download pdf (Page 7)

3 Support

Overview

Click Support to display a two-fold support activities page:

• The first part is the StoreServs section. This section displays all attached storage systems

together with links to perform various support and diagnostic activities, including Guided

Maintenance.

• The second part is the Service Processor section. This section is a launching pad for functions

that relate to the Service Processor.

StoreServs

Following are descriptions of the functions that are found in the Action area of the StoreServs

section:

• Health Check—When you click this link for an identified storage system, a cluster status is

generated, and then you are presented with a summary report of possible anomalies within

the storage system. Click View Details to see an in-depth picture of the cluster or storage

system.

NOTE: It can take several minutes to generate the cluster status.

These reports are stored on the SP. To see these reports, on the Files tab in SPOCC, click the

folder icon next to files, click the folder icon next to the system number of the storage system

you want, and then click the folder icon next to status.

• Guided Maintenance—When you click this link for an identified storage system, the Guided

Maintenance window is displayed, and you are presented with a menu of maintenance options.

• InSplore—When you click this link for an identified storage system, the SP launches the InSplore

task as a background task. This application queries the health of the storage system, tars it

up, and sends it back to HP Support, if allowed, for technical support.

• Performance Analyzer—When you click this link for an identified storage system, you are

presented with a Performance Analysis workbench. At this point, you can select the desired

performance commands and options. When you run the Performance Analyzer, it launches

all the commands simultaneously, retrieves the real-time data, tars up the data, and then sends

it back to HP Support, if allowed, for technical support.

• Locate Cage—When you click this link for an identified storage system, the SP queries the

storage system to determine available cages and then prompts you to select the cage you

want to locate. After you select the cage, the user LEDs on the desired cage flash amber for

30 seconds.

• Execute a CLI Command—When you click this link for an identified storage system, you are

presented with a field to enter a CLI command in. The results are then displayed. Note that

this page is not interactive; it displays only the results of an issued command.

• Execute a Command on a Node—When you click this link for an identified storage system,

the SP queries the storage system to determine available nodes, and you are presented with

a page from which to select the desired nodes and enter a command. The results are then

displayed.

NOTE: This option is available only to HP authorized users.

StoreServs 7

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Hp 3PAR Service Processors User Manual Page 7