Hp 3PAR Service Processors User Manual

HP 3PAR Service Processor Onsite CustomerCare (SPOCC) User’s GuideAbstractThis document provides the information needed to use HP 3PAR Service Process

4 UpdateNOTE: Optional customer self-upgrade is available for the HP 3PAR 7000 StoreServ Storagesystems with the 3.1.3 release of the HP 3PAR OS softw

3. Read the overview on the Start step, and then click Next.NOTE: To exit the update interface at any time, click any of the tabs in the left navigati

• Service Processor DVD drive—This option enables you to import the update from the SP’sphysical media drive.• Location path—(HP authorized users only

9. On the Install update step, review the update version and options you selected, and then clickInstall.IMPORTANT: An update procedure cannot be canc

5 NotifyOverviewClick Notify to display a list of all notification records and user profiles that have been created onthe SP.• Notification is a subsc

5. Click Select. The Add Notification screen is displayed.a. Select the desired notification type:• Product• Siteb. Select the desired duration for th

5. Click Select. The Add Symptom Notification screen is displayed.a. Enter the symptom that you want to trigger a notification.NOTE: The symptom notif

5. Click Select. The Add Suppress Notification Record screen is displayed.a. Select the desired notification type:• Product• Siteb. Enter the symptom

Editing a Prime Shift1. In the left navigation pane, click Notify.2. Click User Profiles.3. Click Edit for the desired user. The User Profile Form is

6 ReportsOverviewThe Reports module provides a repository for various types of information reporting.SP Function Monitors• Msg Log Monitor — Selecting

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7 SetupOverviewThe Setup module provides access to utilities that are used to configure applications within theSPOCC interface.System Support Informat

This function provides general table maintenance capabilities (such as add, update, inquire,and delete) for the database Product table. This table con

This function prompts the user to load a customer documentation CD and provides a runninglog of its progress.• Maintain Customer DocumentationThis fun

8 SPmaintOverviewThe SPmaint module provides access to utilities used for Service Processor maintenance. The SPmaintutility is the primary interface f

4. Under Service Processor - SP User Access Control Menu, click Modify User Profile.5. In the Select User list, select the user you want to modify, an

If you enable HQ communications (either OUT or BOTH), and if the automatic software downloadfeature is disabled, a check box is displayed on the CCA p

SP in the /sp/prod/data/files/weekly/ location. You can email the zipped files [email protected] or use a file transfer protocol (FTP) site to transfe

Verifying Remote SupportTo verify that Remote Support is functioning correctly, use the SPmaint module in SPOCC.1. Log into SPOCC (https://<SP IP&g

a. Click Home to return to the SPOCC home page.The Transfer Status entry indicates the overall status of SP file transfer.b. To access the SP File Tra

3. Under Service Processor – Storage System Product Maintenance, click Retrieve System CrashDumps.The SP queries the storage system for system crash d

Contents1 SPOCC Overview...52 Files...

5. In the Upload Key File field, browse to the key file that you want to upload, and then clickOpen.6. Click Install License Key.Showing the Certifica

Execute a CLI Command1. In the left navigation pane, click SPmaint.2. Under Service Processor - SP Maintenance, click Execute a CLI Command.You are pr

9 Collecting SP Log Files for HP SupportTo collect the Service Processor log files for HP support:1. Connect to the Service Processor:• If you have no

10 Support and Other ResourcesContacting HPFor worldwide technical support information, see the HP support website:http://www.hp.com/supportBefore con

See:For information about:HP 3PAR-to-3PAR Storage Peer Motion GuideMigrating data from one HP 3PAR storage system to anotherHP 3PAR Secure Service Cus

See:For information about:Planning for HP 3PAR storage system setupHardware specifications, installation considerations, power requirements, networkin

Typographic conventionsTable 1 Document conventionsElementConventionBold text• Keys that you press• Text you typed into a GUI element, such as a text

11 Documentation feedbackHP is committed to providing documentation that meets your needs. To help us improve thedocumentation, send any errors, sugge

IndexAaddingDNS server, 26host, 26notification record, 14shift exception, 18storage system, 28symptom notification record, 15user, 24user profile, 14,

disabling, 20enabling, 20locating cage, 7log files (collecting for support), 32Mmailhost configuration, 20maintaining customer documentation, 22manipu

Verifying Remote Support...27Storage System Configura

1 SPOCC OverviewSPOCC is a suite of service tools applications that provide a web-based user interface for supportof the Service Processor (SP) and th

2 FilesOverviewThe Files module provides a way to view logs received from the product and/or the ServiceProcessor. When you select the display, you ar

3 SupportOverviewClick Support to display a two-fold support activities page:• The first part is the StoreServs section. This section displays all att

• StoreServ Product Maintenance—When you click this link for an identified storage system, theStorage System Product Maintenance menu is displayed. Th

• SP Network Configuration Menu—Click this link for direct access to the SP NetworkConfiguration menu under SPMAINT on the Web, which provides network