Hp 3PAR Service Processors User Manual download pdf (Page 32)

9 Collecting SP Log Files for HP Support

To collect the Service Processor log files for HP support:

1. Connect to the Service Processor:

• If you have not yet configured your permanent Service Processor IP address—in other

words, the Service Processor Setup wizard has not progressed past the Configure

networking operation in step 6 (Apply Settings) and has not yet connected to the new

Service Processor IP address—enter the temporary default Service Processor IP address:

https://<SP IP>

• If you have successfully set up the Service Processor, enter your permanent Service

Processor IP address:

https://<permanent SP IP>

2. From the navigation pane, click Files.

3. Click the folder icons for files > syslog > apilogs.

4. In the Action column, click Download for each log file:

Service Processor setup logSPSETLOG.log

Storage System setup logARSETLOG.system_serial_number.log

General errorserrorLog.log

5. Zip the downloaded log files.

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Hp 3PAR Service Processors User Manual Page 32