HP OMEN 27 Display User Manual download pdf (Page 24)

3 Support and troubleshooting

Solving common problems

The following table lists possible problems, the possible cause of each problem, and the recommended

solutions.

Problem Possible Cause Solution

Screen is blank or video is

ashing.

Power cord is disconnected. Connect the monitor power cord.

Monitor is turned o. Press the monitor power button.

Video cable is not connected. Connect the video cable between the source device and

monitor. Be sure the computer power is o while you connect

the video cable. Refer to Connecting the cables on page 5 for

more information.

System is in sleep mode. Press any key on the keyboard or move the mouse to exit

sleep mode.

Video card is incompatible. Replace the video card or connect the video cable to one of

the computer’s onboard video sources.

A list of compatible NVIDIA G-SYNC video cards is available at

http://www.geforce.com/hardware/technology/g-sync/

supported-gpus.

Image appears too dark. Brightness setting is too low. Open the OSD menu and select Luminance to adjust the

brightness scale as needed.

Input Signal Not Found is

displayed on screen.

Monitor video cable is disconnected. Connect the appropriate video signal cable between the

computer and monitor. Be sure that the computer power is o

while connecting the video cable.

Input Signal Out of Range is

displayed on screen.

Video resolution and/or refresh rate

are set higher than the monitor

supports.

Change the settings to a supported setting (see Preset display

resolutions on page 22).

The monitor is o but it did

not seem to enter into a low-

power sleep mode.

The monitor's sleep mode is disabled. Open the OSD menu and select Power Control. Then select

either DP Deep Sleep or HDMI Deep Sleep. Then select O.

OSD Lockout is displayed. The monitor's OSD Lockout function

is enabled.

Press and hold the Menu button on the side panel for 10

seconds to disable the OSD Lockout function.

OSD lockout

Holding down the Menu button for ten seconds will lock out the functionality of the button. You can restore

the functionality by holding the button down again for ten seconds. This functionality is only available when

the display is turned on, displaying an active signal, and the OSD is not active.

18 Chapter 3 Support and troubleshooting

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HP OMEN 27 Display User Manual Page 24

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