HP 200 G1 Microtower Specifications

Maintenance & Service GuideHP 200 G1 Microtower

Category DescriptionInternal expansion (1) PCI expansion port(2) PCIe x1 expansion portsNo hard drive expansionPorts Rear IO:2 USB 2.0 ports1 USB 3.0

The picture is broken up, rolls, jitters, or flashes.Cause SolutionThe monitor connections may be incomplete or the monitormay be incorrectly adjusted

“Out of Range” displays on screen.Cause SolutionVideo resolution and refresh rate are set higher than what themonitor supports.Restart the computer an

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; orunable to center the picture on the screen

Solving audio problemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Sound does not come out of the speaker or headphones.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics c

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics cards sup

Printer will not turn on.Cause SolutionThe cables may not be connected properly. Reconnect all cables and check the power cord and electricaloutlet.Pr

Keyboard commands and typing are not recognized by the computer.Cause SolutionKeyboard needs repairs. See the Worldwide Limited Warranty for terms and

Mouse does not respond to movement or is too slow.Cause SolutionMouse may need cleaning. Remove the roller ball cover on the mouse and clean theintern

Table E-1 Solving Hardware Installation Problems (continued)A new device is not recognized as part of the system.Cause SolutionWhen the system advise

Category DescriptionOperating system Preinstalled:Windows 8.1 Professional 64 bitWindows 8.1 China 64-bitWindows 7 Professional 64 bitWindows 7 Profes

Power LED flashes Red five times, once every second, followed by a two second pause, and thecomputer beeps five times. (Beeps stop after fifth iterati

Solving Network ProblemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the networkconnector an

Network controller stops working without apparent cause.Cause SolutionThe files containing the network drivers are corrupted. Reinstall the network dr

NOTE: The memory count will be affected by configurations with the Management Engine (ME)enabled. The ME uses 8MB of system memory in single channel m

Power LED flashes Red five times, once every second, followed by a two second pause, and thecomputer beeps five times. (Beeps stop after fifth iterati

Solving CD-ROM and DVD problemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in thefollowing table or to the doc

Movie will not play in the DVD drive.Cause SolutionMovie may be regionalized for a different country. See the documentation that came with the DVD dri

Recording or copying CDs is difficult or impossible.Cause SolutionWrong or poor quality media type. 1. Try using a slower speed when recording.2. Veri

2 Product featuresFront components1 Power button 6 7-in-1 Media Card Reader (optional)2 Power Indicator Light 7 Microphone In Port3 Hard Disk Drive In

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Unable to connect to the Internet.Cause SolutionThe CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem andthe computer

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Computer will not continue after HP logo screen displays.Cause SolutionSystem files may be damaged. In Windows 7, use recovery media to scan hard driv

F HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HPincludes on all product

Downloading HP PC Hardware Diagnostics to a USBdevice1. Go to http://www.hp.com.2. Click the Support & Drivers link.3. Select the Drivers & So

G System backup and recoveryBacking up, restoring, and recovering in Windows8.1 or Windows 8Your computer includes tools provided by HP and Windows to

NOTE: Any information on the USB flash drive will be erased before the recovery media iscreated.●To create the Windows 8.1 recovery media, from the St

6. Select Troubleshoot.7. Select Reset.8. Follow the on-screen instructions to continue.Recovery using the Windows recovery USB flash driveTo recover

After the repair is completed and the Windows desktop appears:1. Remove the Windows operating system media, and then insert the Driver Recovery media.

Rear components1 Access Panel Screw 7 VGA Video Output Connection2 Audio Line In Port 8 Serial Port (COM)3 Audio Line Out Port 9 DisplayPort Video Out

There are two types of recovery media. To determine which steps to follow for your computer:1. Click the Start button.2. Click All Programs.●If Securi

NOTE: Recovery Media Creation formats the USB flash drive, deleting any files on it.1. Close all open programs.2. Insert the USB flash drive into a US

After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:1. Select Start > All Programs > Productivity and Tool

To start System Restore:1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protecti

4. When Windows has loaded, click the Start button, and then click All Programs.●If Security and Protection is listed, continue with step 5.●If Produc

To perform a System Recovery using recovery media:1. If you are using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close

NOTE: This process takes several minutes.1. If possible, back up all personal files.2. Restart the computer, and then insert the Windows 7 operating s

H Statement of VolatilityHP confirms that Intel-based HP 200 G1 MT personal computer contains DDR RAM volatile memory(memory amount depends on the cus

I SpecificationsMT SpecificationsTable I-1 SpecificationsChassisHeightWidthDepth13.78 in6.49 in13.39 in35.5 cm16.5 cm34.0 cmApproximate Weight 15.87

IndexAaccess panellocked 81removal and replacement 27spare part number 10, 14, 27audible codes 73audio problems 95audio, product description 1Bbackup

3 Activating and Customizing theSoftwareNOTE: This chapter provides information for both Windows 7 and Windows 8.Activating and customizing the softwa

HP Recovery Disc Creator, using123Iinstallingdrive cables 37microtower expansion card 32Internet access problems 112Kkeyboardcleaning 21product descri

power switch 43processor 45speaker 45system board 51removinghard drive 40microtower expansion card 32optical drive 39resettingCMOS 74password jumper 7

Downloading Windows 7 updatesMicrosoft may release updates to the operating system. To help keep the computer running optimally,HP recommends checking

We recommend that you register your computer with HP during operating system set up so you canreceive important software updates, facilitate support q

4 Illustrated parts catalogThis chapter provides spare part information for all chassis.NOTE: HP continually improves and changes product parts. For c

Computer Major ComponentsItem Description Spare part number(1) Access panel 674373-001(2) Front bezel 751588-001(3) Power supply, 180W 180W, APFC 75

Item Description Spare part number ●For use in models with Windows 8.1 Standard 776903-501 ●For use in models with Windows 8.1 Professional 776903-601

© Copyright 2014 Hewlett-PackardDevelopment Company, L.P. The informationcontained herein is subject to changewithout notice.Microsoft and Windows are

CablesItem Description Spare part number(1) Power switch/LED assembly 667850-001(2) SATA cable, 165 mm, 2 straight ends 660146-001(3) SATA cable, 254

Misc PartsItem Description Spare part number(1) Front I/O and USB assembly 667853-001(2) Speaker 751593-001 Keyboards (wired, USB; not illustrated)

DrivesDescription Spare part number1-TB, 7200-rpm hard drive 667719-001500-GB, 7200-rpm hard drive 667720-001DVD-ROM drive 581599-001SuperMulti DVD±RW

Spare partnumberDescription723314-AA1 Keyboard, HP USB wired with volume control, the People’s Republic of China723314-AB1 Keyboard, HP USB wired with

Spare partnumberDescription776904-001 System board for use in non-Windows 8 models with an Intel Celeron J1900 processor (includes replacementthermal

5 Routine care, SATA driveguidelines, and disassemblypreparationThis chapter provides general service information for the computer. Adherence to the p

Generating staticThe following table shows that:●Different activities generate different amounts of static electricity.●Static electricity increases a

Personal grounding methods and equipmentUse the following equipment to prevent static electricity damage to equipment:●Wrist straps are flexible strap

●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance●Static-dissipative table or floor mats with hard t

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris fromunder the keys.●Visible debris underneath or between the

Tools and software RequirementsTo service the computer, you need the following:●Torx T-15 screwdriver●Torx T-15 screwdriver with small diameter shank

●If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drivewhile the computer is on or in standby mode.●Before h

SATA hard drive cablesSATA data cableAlways use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA1.5 Gb/s drives.Cu

6 Removal and replacementproceduresAdherence to the procedures and precautions described in this chapter is essential for proper service.After complet

5. Disconnect the power cord from the electrical outlet and then from the computer.6. Disconnect all peripheral device cables from the computer.NOTE:

Front bezelDescription Spare part numberFront bezel 751588-0011. Prepare the computer for disassembly (Preparation for disassembly on page 26).2. Remo

MemoryDescription Spare part numberMemory module, 4-GB 689373-001Memory module, 2-GB 689372-001The computer comes with double data rate 3 synchronous

Populating DIMM socketsThere are two SODIMM sockets on the system board, with one socket per channel. The sockets arelabeled DIMM1 and DIMM2. The DIMM

and the remainder is assigned to single channel. If one channel will have more memory than theother, the larger amount should be assigned to channel A

iv About This Book

NOTE: A memory module can be installed in only one way. Match the notch on the module with thetab on the memory socket.A DIMM must occupy the XMM1 soc

3. Remove the screw that holds down the expansion card retention latch (1) then slide the latch up(2) and pull it off the rear of the chassis (3).4. L

b. If you are removing a PCI card or a PCI Express x1 card, hold the card at each end andcarefully rock it back and forth until the connectors pull fr

When removing the power supply power cable from the ATX_PWR connector on the system board,always follow these steps:1. Squeeze on the top of the retai

DrivesDescription Spare part numberSuperMulti DVD±RW drive 690418-001DVD-ROM drive 581599-0011 TB, 7200-rpm hard drive 667719-001500 GB, 7200-rpm hard

Installing additional drivesWhen installing drives, follow these guidelines:●The primary Serial ATA (SATA) hard drive must be connected to the dark bl

System board drive connectionsRefer to the following illustration and table to identify the system board drive connectors.System Board Drive Connectio

Removing an optical driveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.To remove an optical d

Removing a hard driveNOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive sothat you can transfer the data

Front I/O and USB panel housing assemblyDescription Spare part numberFront I/O and USB assembly 667853-0011. Prepare the computer for disassembly (Pre

Table of contents1 Product description ... 12

6. Push in on the lever labeled ‘PUSH’.7. Pull the assembly outward away from the front of the chassis while guiding the cables through thehole in the

Power switch/LED assemblyDescription Spare part numberPower switch/LED assembly 667850-0011. Prepare the computer for disassembly (Preparation for dis

8. Pull the power switch away from the chassis while guiding the wires through the hole in thechassis.To install the power switch/LED assembly, revers

SpeakerDescription Spare part numberSpeaker 751593-001The speaker is attached to the front of the chassis under the rotating drive cage.1. Prepare the

5. Disconnect the speaker wire from the white system board connector labeled INT_SPKR.46 Chapter 6 Removal and replacement procedures

6. From the inside of the computer, pull the rubber posts into the computer to disengage them.NOTE: When attempting to disengage the rubber posts, it

Power supplyDescription Spare part numberPower supply, 180W, APFC 751590-001Power supply, 180W, Energy Star 6 751589-001WARNING! Voltage is always pre

5. From the inside of the computer, cut the plastic tie that secures the power supply cables to thedrive cage.6. Inside of the unit, press the power s

System boardNOTE: All system board spare part kits include replacement thermal material.Description Spare part numberSystem board with an Intel Pentiu

To remove the system board:1. Prepare the computer for disassembly (Preparation for disassembly on page 26).2. Remove the access panel (Access panel o

Operating guidelines ... 20Routine care ...

BatteryThe battery that comes with your computer provides power to the real-time clock and has a lifetime ofabout three years. When replacing the batt

5. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with thepositive side up (2). Push the other edge down

A Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Execute self-tests on a specified ATA ha

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table A-1 Computer Setup—FileOpt

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table A-2 Computer Setup—Stor

Table A-2 Computer Setup—Storage (continued)DPS Self-test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protect

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table A-3 Computer Setup—Sec

Table A-3 Computer Setup—Security (continued)System Security Virtualization Technology (enable/disable) - Controls the virtualization features of the

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Option HeadingPower-On Option

System board ... 50Battery ...

B Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch featureon the computer permi

Country-specific requirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

C POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The section alsoincludes some

Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action162-System Options Not Set Configuration inc

Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action219-ECC Memory Module Detected ECCModules no

Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action513-Front Chassis fan not detected Front cha

Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1152-Serial Port B Address Conflict Detected

Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2200-PMM Allocation Error during MEBxDownloa

Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2204-Inventory error during MEBx execution B

Solving processor problems ... 108Solving CD-ROM and D

Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2220-USB Key Provisioning file hasmismatch v

Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended actionInvalid Electronic Serial Number Electronic

D Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities m

Resetting the Password JumperTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the following st

Clearing CMOS will clear the Active Management Technology (AMT) settings in the ManagementEngine BIOS Extension (MEBx), including the password. The pa

E Troubleshooting withoutdiagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices,hard drive, o

●If you recently installed new software, uninstall the software and see if the computer functionsproperly.●Boot the computer to the Safe Mode to see i

●Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights areerror codes that will help you diagnose the pro

Solving general problemsYou may be able to easily resolve the general problems described in this section. If a problem persistsand you are unable to r

Cursor will not move using the arrow keys on the keypad.Cause SolutionThe Num Lock key is turned on. Press the Num Lock key. The Num Lock light must b

1 Product descriptionCategory DescriptionProduct Name HP 200 G1 MTProcessors Intel Pentium Quad Core J2850 (2.41 GHz, 2 MB, 10W)Intel Celeron Quad Cor

Poor performance.Cause SolutionHard drive fragmented. Defragment hard drive.Program previously accessed did not release reserved memoryback to the sys

Computer powered off automatically and the Power LED flashes Red two times, once every second,followed by a two second pause, and the computer beeps t

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Power LED flashes Red four times, once every second, followed by a two second pause, and thecomputer beeps four times. (Beeps stop after fifth iterati

Disk transaction problem.Cause SolutionEither the directory structure is bad or there is a problem witha file.In Windows 7, click Start, expand Comput

Nonsystem disk/NTLDR missing message.Cause SolutionBootable hard drive is not attached as first in a multi-harddrive configuration.If attempting to bo

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Blank screen (no video).Cause SolutionYou may have a screen blanking utility installed or energysaver features are enabled.Press any key or click the

Blank screen and the power LED flashes Red six times, once every second, followed by a two secondpause, and the computer beeps six times. (Beeps stop