HP Pro 3515 Specifications

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Summary of Contents

Page 1

Maintenance & Service GuideHP Pro 3400 Microtower Business PCHP Pro 3405 Microtower Business PCHP Pro 3410 Microtower Business PCHP Pro 3410 Small

Page 3 - About This Book

Front BezelDescription Spare part numberFront bezel 656835-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 87).2. Remo

Page 4

MemoryDescription Spare part number4-GB, PC3-10600 585157-0012-GB, PC3-10600 635803-0011-GB, PC3-10600 635802-001The computer comes with double data r

Page 5 - Table of contents

Populating DIMM SocketsThere are two DIMM sockets on the system board, with one socket per channel.Populate the DIMM sockets in the following order: C

Page 6

The system will automatically operate in single channel mode, dual channel mode, or flex mode,depending on how the DIMMs are installed.Removing DIMMsC

Page 7

5. Open both latches of the memory module socket (1), and remove the memory module from thesocket (2).NOTE: A memory module can be installed in only o

Page 8

6. To install a memory module, holding the module by the edges, completely slide it into the slot.Make sure the module is pressed completely into the

Page 9

Expansion CardDescription Spare part numberGraphics cards nVidia GeForce GT530 2-GB graphics adapter 659354-001nVidia GeForce GT520 1-GB graphics ada

Page 10

Item DescriptionPCI PCI expansion slotPCI PCI expansion slotTo remove, replace, or add an expansion card:1. Prepare the computer for disassembly (Prep

Page 11 - 1 Product Features

b. If you are removing a PCI Express x16 card, pull the retention arm on the back of theexpansion socket away from the card and carefully rock the car

Page 12 - Microtower Components

8. To install a new expansion card, hold the card just above the expansion socket on the systemboard then move the card toward the rear of the chassis

Page 13 - Small Form Factor Components

1 Product FeaturesFeature OverviewThe HP Pro 3400/3500 series includes the following features:●Choice of Intel® (HP Pro 3500/3400/3410) or AMD process

Page 14 - Software

10. Connect external cables to the installed card, if needed. Connect internal cables to the systemboard, if needed.11. Reconfigure the computer, if n

Page 15 - Downloading Windows 7 updates

Cable ConnectionsSystem board connectors are color-coded to make it easier to find the proper connection.Connector Name Connector Color DescriptionATX

Page 16 - Downloading Windows 8 updates

DrivesDescription Spare part number16X SATA DVD±RW drive 581600-00116X SATA DVD±RW drive 581600-0012 TB, 7200 rpm SATA hard drive 616608-0011.5 TB, 72

Page 17

To verify the type and size of the storage devices installed in the computer, run Computer Setup.Removing DrivesWhen installing drives, follow these g

Page 18

5. If removing an optical drive, disconnect the cables from the rear of the drive.6. Remove the Torx screw from the cage.7. Return the drive to its no

Page 19 - Computer Setup—File

8. Push the optical drive from behind, and then remove it from the front of the computer.Removing the Hard DriveNOTE: Before you remove the old hard d

Page 20 - Computer Setup—Storage

5. On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive.6. With the release latch pulled out, lift the re

Page 21

7. Disconnect the cables from the rear of the hard drive.8. Remove the hard drive from the computer.Drives 107

Page 22

9. Remove the four guide screws from the hard drive for use in the replacement hard drive.To replace the hard drive, reverse the removal procedures.10

Page 23 - Computer Setup—Security

Power SwitchDescription Spare part numberPower switch/LED assembly 656984-001The power switch is attached to the front of the chassis using tabs (no s

Page 24

Microtower Components1 (1) external 5.25” drive bay for optional opticaldrive6 (3) PCIe x1 slots, (1) PCIe x16 slot, (1) miniPCIslot*1Model 3410: (1)

Page 25

5. Disconnect the power switch cable from the front USB assembly cable.6. From the outside, front of the computer, press the tab on the right side of

Page 26

Front USB AssemblyDescription Spare part numberFront I/O and card reader (6-in-1) 656983-001The front USB assembly is secured to the front of the chas

Page 27 - Computer Setup—Power

5. Remove the cables from the clip on the base pan of the computer.6. From the front of the computer, remove the screw that secures the assembly to th

Page 28 - Computer Setup—Advanced

7. Push the left side of the assembly down slightly (1), and then push the assembly into thecomputer (2).8. Remove the assembly from the computer.To i

Page 29

Fan AssemblyDescription Spare part numberFan 656834-001The fan assembly is attached to the inside floor of the chassis using two screws. The fan is in

Page 30

9. if you need to remove the fan from the metal case, remove the four screws that secure the fan tothe case, and remove the fan from the case.To insta

Page 31 - 4 Illustrated parts catalog

Fan SinkDescription Spare part numberFan sink 657402-001The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects

Page 32

4. Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) andset it on its side to keep from contaminating the

Page 33

ProcessorDescription Spare part numberIntel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache, 65W) 638419-001Intel Core i5 processors 2500S (2.7 GHz

Page 34

6. Carefully lift the processor from the socket (3).CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile andhandling t

Page 35

Small Form Factor Components1 External 5.25” drive bay for optical drive 6 Power Supply2 Internal 3.5” hard drive bay 7 USB Scroll Mouse3 Rear I/O inc

Page 36 - Misc Parts

NOTE: After installing a new processor onto the system board, always update the system ROM toensure that the latest version of the BIOS is being used

Page 37 - Misc Boards

5. From the rear of the computer, remove the four screws that secure the power supply to thecomputer.6. On the inside of the computer, press the tab a

Page 38

System BoardDescription Spare part numberSystem board (includes thermal material) 665223-001The system board is secured to the computer with six screw

Page 39

9. Remove the six screws that secure the system board to the chassis.NOTE: System board appearance may vary.10. Slide the system board away from the r

Page 40

NOTE: When replacing the system board, you must also change the chassis serial number in theBIOS.CAUTION: Before reinstalling the heat sink you must c

Page 41

5. To insert the new battery, slide one edge of the replacement battery under the holder’s lip withthe positive side up (2). Push the other edge down

Page 42

A Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Page 43 - Computer major components

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

Page 44

B POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

Page 45

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

Page 46

2 Activating and Customizing theSoftwareNOTE: This chapter provides information for both Windows 7 and Windows 8.Activating and customizing the softwa

Page 47

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action163-Time & Date Not Set Invalid time or

Page 48

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action303-Keyboard Controller Error I/O board keyb

Page 49

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action601-Diskette Controller Error Diskette contr

Page 50 - SATA Hard Drive Cables

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1720-SMART Hard Drive Detects ImminentFailur

Page 51 - SMART ATA Drives

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2201-MEBx Module did not checksumcorrectlyMe

Page 52 - Preparation

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2211-Memory not configured correctly forprop

Page 53

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2230-General error during MEBx execution Err

Page 54 - Grounding the Work Area

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended actionNetwork Server Mode Active and NoKeyboard At

Page 55 - Routine Care

Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes twotimes, on

Page 56 - Cleaning the Monitor

Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fivetimes, o

Page 57 - Service Considerations

Downloading Windows 7 updatesMicrosoft may release updates to the operating system. To help keep the computer running optimally,HP recommends checking

Page 58 - Lithium Coin Cell Battery

Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes tentimes, on

Page 59 - – Microtower Chassis

C Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities m

Page 60 - Access Panel

Resetting the Password JumperTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the following st

Page 61

need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+Pduring POST.1. Shut down the operating system properly,

Page 62

D Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as USBdevices, hard drive,

Page 63

●Refer to the comprehensive online technical support at http://www.hp.com/support.●Refer to Helpful Hints on page 145 in this guide.To assist you in r

Page 64 - Removing Memory Modules

●Wake the computer by pressing any key on the keyboard or pressing the power button. If thesystem remains in suspend mode, shut down the computer by p

Page 65

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

Page 66 - Expansion Cards

Cursor will not move using the arrow keys on the keypad.Cause SolutionThe Num Lock key is turned on. Press the Num Lock key. The Num Lock light must b

Page 67 - Expansion Cards 57

Table D-1 Solving General Problems (continued)Poor performance.Cause SolutionVirus resident on the hard drive. Run virus protection program.Too many

Page 68

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTILTHE PROCESS IS COMPLETE. Turning off the computer during the activa

Page 69

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by atwo second pause, and the computer beeps t

Page 70

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table D-2 Solving Power ProblemsPower supply s

Page 71

Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beepsfour times. (Beeps stop after fifth iterati

Page 72

Solving Hard Drive ProblemsTable D-3 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In

Page 73

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the harddrive may have been damaged.1. Perfor

Page 74

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do notr

Page 75 - Installing Additional Drives

Solving Media Card Reader ProblemsTable D-4 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Win

Page 76

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Page 77 - Drives 67

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

Page 78

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, andthe computer beeps five times. (Beeps sto

Page 79 - Drives 69

3 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

Page 80 - Removing a Hard Drive

Blurry video or requested resolution cannot be set.Cause SolutionIf the graphics controller was upgraded, the correct graphicsdrivers may not be loade

Page 81 - Drives 71

“Out of Range” displays on screen.Cause SolutionVideo resolution and refresh rate are set higher than whatthe monitor supports.Restart the computer an

Page 82

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable tocenter the picture on the screen

Page 83

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Page 84 - Power Switch/LED Assembly

Table D-6 Solving Audio Problems (continued)Sound does not come out of the speaker or headphones.Cause SolutionSome applications can select which aud

Page 85 - Power Switch/LED Assembly 75

Table D-6 Solving Audio Problems (continued)There is no sound or sound volume is too low.Cause SolutionSome applications can select which audio outpu

Page 86 - System Fan

Table D-7 Solving Printer Problems (continued)Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect al

Page 87

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Page 88 - Fan Sink Assembly

Table D-9 Solving Mouse ProblemsMouse does not respond to movement or is too slow.Cause SolutionMouse connector is not properly plugged into the back

Page 89

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

Page 90

●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Replicate the system setup by saving sys

Page 91

Computer will not start.Cause SolutionWrong memory modules were used in the upgrade ormemory modules were installed in the wrong location.1. Review th

Page 92

Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps tentimes. (Beeps stop after fifth iteration

Page 93

Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

Page 94

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the networkconnector an

Page 95

Table D-11 Solving Network Problems (continued)Network controller stops working without apparent cause.Cause SolutionThe cable is not securely connec

Page 96

Table D-12 Solving Memory ProblemsSystem will not boot or does not function properly after installing additional memory modules.Cause SolutionA memor

Page 97 - Preparation for Disassembly

Solving Processor ProblemsIf you encounter processor problems, common causes and solutions are listed in the following table.Table D-13 Solving Proce

Page 98

Table D-14 Solving CD-ROM and DVD Problems (continued)System will not boot from CD-ROM or DVD drive.Cause SolutionNetwork Boot is enabled in Computer

Page 99 - Access Panel 89

Cannot eject compact disc (tray-load unit).Cause SolutionDisc not properly seated in the drive. Turn off the computer and insert a thin metal rod into

Page 100 - Front Bezel

Solving USB Flash Drive ProblemsIf you encounter USB flash drive problems, common causes and solutions are listed in the followingtable.Table D-15 So

Page 101 - DDR3-SDRAM DIMMs

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—FileOpt

Page 102 - Populating DIMM Sockets

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Page 103 - Removing DIMMs

Unable to connect to the Internet.Cause SolutionIP address is not configured properly. Contact your ISP for the correct IP address.Cookies are corrupt

Page 104

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Page 105

Computer will not continue after HP logo screen displays.Cause SolutionSystem files may be damaged. In Windows 7, use recovery media to scan hard driv

Page 106 - Expansion Card

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

Page 107 - PCI PCI expansion slot

E HP PC Hardware DiagnosticsUse the UEFI-based hardware diagnostic solution that HP includes on all products to diagnosehardware issues. You can use t

Page 108

How to access and run HP PC Hardware DiagnosticsYou can run the diagnostics from one of three places, depending on your preference and the healthof th

Page 109

Downloading HP PC Hardware Diagnostics to a USBdevice1. Go to http://www.hp.com.2. Click the Support & Drivers link.3. Select the Drivers & So

Page 110 - Cable Management

F Backup and RecoveryRestoring and recovering in Windows 7To protect from loss or damage, back up your personal data files. Refer to the operating sys

Page 111 - Cable Connections

System Recovery completely erases and reformats the hard disk drive, deleting all data files that youhave created, and then reinstalls the operating s

Page 112 - Drive Positions

© Copyright 2011, 2012 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windo

Page 113 - Removing Drives

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-3 Computer Setup—Stor

Page 114

8. System Recovery begins. After System Recovery is complete, click Finish to restart thecomputer.9. When Windows has loaded, shut down the computer,

Page 115 - Removing the Hard Drive

●If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system toreject defective discs. You will be prompted to

Page 116

Using recovery mediaCAUTION: System Recovery deletes all data and programs you have created or installed. Back upany important data to a CD or DVD or

Page 117 - Drives 107

Backup and recovery in Windows 8To protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entir

Page 118

Performing a system recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:● Windows recove

Page 119 - Power Switch

Using f11 recovery toolsCAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesthat you have created and any

Page 120

G SpecificationsMT SpecificationsTable G-1 SpecificationsChassisHeightWidthDepth14.49 in6.50 in15.31 in36.8 cm16.5 cm38.9 cmApproximate Weight 15.28

Page 121 - Front USB Assembly

SFF SpecificationsTable G-2 SpecificationsChassisHeightWidthDepth12.77 in4.98 in15.61 in32.5 cm10.4 cm39.7 cmApproximate Weight 13.9 lb 6.3 kgTempera

Page 122

IndexAaccess panelremoval and replacement 50SFF removal andreplacement 88SFF spare part number 88spare part number 22, 30, 50access panel, locked 148a

Page 123 - Front USB Assembly 113

front I/O, power switch assemblySFF removal andreplacement 111front panel problems 180Ggeneral problems 147graphics card, spare partnumber 37, 38, 96g

Page 124 - Fan Assembly

Table 3-3 Computer Setup—Storage (continued)Storage Options eSATA PortAllows you to set a SATA port as an eSATA port for use with an external drive.

Page 125 - Fan Assembly 115

removal and replacementaccess panel 50battery 85, 124drives 64fan 76fan sink 78front bezel 51front I/O device 72heat sink 78memory 52power supply 82po

Page 126 - Fan Sink

Table 3-3 Computer Setup—Storage (continued)DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protect

Page 127

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-4 Computer Setup—Sec

Page 128 - Processor

Table 3-4 Computer Setup—Security (continued)Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled.Network Boot Enables

Page 129

Table 3-4 Computer Setup—Security (continued)System Security(these options arehardware dependent)Data Execution Prevention (enable/disable) - Helps p

Page 130 - Power Supply

Table 3-4 Computer Setup—Security (continued)DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this f

Page 131

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-5 Computer Setup—PowerO

Page 132 - System Board

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-6 Computer Setup—Adv

Page 133

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)BIOS Power-On Allows you to set the computer to turn on automatically at a time you

Page 134

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

Page 135

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)VGA Configuration Displayed only if there is an add-in video card in the system. Al

Page 136 - A Power Cord Set Requirements

4 Illustrated parts catalogThis chapter provides spare part information for all chassis.Microtower Chassis Spare PartsComputer Major ComponentsMicroto

Page 137 - Country-Specific Requirements

Item Description Spare part number(1) Access panel 674373-001(2) Front bezel For use in only the EMEA region 667849-001 With optical drive door fo

Page 138 - B POST Error Messages

Item Description Spare part number Intel Core i7 processors (for use in model 3500/3400/3410) ●3770, 3.4 GHz, 8-MB L3 cache (use only in 3500 models)

Page 139

Item Description Spare part number ●A10-5800K, 3.8 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in3515 models)701408-001 ●A10-5700, 3.4

Page 140

CablesItem Description Spare part number(1) Power switch/LED assembly 667850-001(2) SATA cable, 254 mm 667854-001 Adapter, DVI to VGA, HF (not illust

Page 141

Misc PartsItem Description Spare part number(1) Fan sink (includes replacement thermal material) For use in models with Intel processors 667727-001

Page 142

DrivesDescription Spare part numberHard drive 2 TB hard drive, 7200 rpm for use in all 3500/3505/3515 models 616608-0012-TB, 5400-rpm 613210-0011.5-T

Page 143

Description Spare part numberGraphics adapters for use in models with Windows 8 AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in 3500/3505/35

Page 144

Spare partnumberDescription638628-001 Intel Core i3 2100 processor (3.1-GHz, 3-MB L3 cache; use only in 3400/3410/3500 models)638629-001 Intel Core i3

Page 145

iv About This Book

Page 146

Spare partnumberDescription665123-001 Intel Pentium Dual-Core G860 processor (3.0 GHz, 3-MB L3 cache, 65W; use only in 3400/3500 models)665223-001 Sys

Page 147 - Audible Codes

Spare partnumberDescription677427-001 Intel Core i3 2125 for use only in HP Pro 3500 models (3.3-GHz, 3-MB L3 cache; use only in 3400/3500models)67921

Page 148

Spare partnumberDescription701404-001 nVidia GeForce GT620 1-GB graphics adapter, full height for use in 3500/3505/3510 models with Windows8701405-001

Page 149

Small Form Factor (SFF) Chassis Spare PartsComputer major componentsItem Description Spare part number(1) Access panel 656832-001(2) Front bezel 65683

Page 150

Item Description Spare part number 2500 (3.3 GHz, 6-MB L3 cache, 95W) 638631-001 2405S (2.5-GHz, 6-MB L3 cache, 65W) 656790-001 2400S (2.5-GHz, 6-M

Page 151

CablesItem Description Spare part number(1) Power switch/LED assembly 656984-001(2) SATA cable, 370 mm 656833-001Small Form Factor (SFF) Chassis Spare

Page 152 - Resetting the Password Jumper

Misc PartsItem Description Spare part number(1) Chassis fan 656834-001(2) Fan sink (includes replacement thermal material) 657402-001(3) Front I/O and

Page 153

DrivesDescription Spare part numberHard drive 2-TB, 7200-rpm 616608-0011.5-TB, 7200-rpm 613209-0011-TB, 7200-rpm 621418-001750-GB, 7200-rpm 632938-00

Page 154 - Safety and Comfort

Spare partnumberDescription596410-001 Mouse, USB, optical609252-001 USB webcam613209-001 1.5-TB hard drive616608-001 2-TB hard drive621418-001 1-TB ha

Page 155 - Helpful Hints

Spare partnumberDescription656834-001 Chassis fan656835-001 Front bezel656983-001 Front I/O and card reader (6-in-1)656984-001 Power switch/LED assemb

Page 156

Table of contents1 Product Features ...

Page 157 - Solving General Problems

5 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

Page 158

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

Page 159 - Solving General Problems 149

6 Routine Care and DisassemblyPreparationThis chapter provides general service information for the computer. Adherence to the procedures andprecaution

Page 160

Removing DIPs* from vinyl trayRemoving DIPs* from StyrofoamRemoving bubble pack from PCBPacking PCBs in foam-lined box2,000 V3,500 V7,000 V5,000 V4,00

Page 161 - Solving Power Problems

Grounding the Work AreaTo prevent static damage at the work area, use the following precautions:● Cover the work surface with approved static-dissipat

Page 162

Operating GuidelinesTo prevent overheating and to help prolong the life of the computer:●Keep the computer away from excessive moisture, direct sunlig

Page 163 - Solving Hard Drive Problems

To clean the computer case, follow the procedures described below:●To remove light stains or dirt, use plain water with a clean, lint-free cloth or sw

Page 164

Cleaning the MouseBefore cleaning the mouse, ensure that the power to the computer is turned off.● Clean the mouse ball by first removing the retainin

Page 165

Cables and ConnectorsMost cables used throughout the unit are flat, flexible cables. These cables must be handled withcare to avoid damage. Apply only

Page 166

7 Removal and Replacement Procedures– Microtower ChassisAdherence to the procedures and precautions described in this chapter is essential for proper

Page 167

Drives ... 27Misc Boards

Page 168 - Solving Display Problems

Access PanelDescription Spare part numberAccess panel 674373-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 49).2. Lo

Page 169 - Solving Display Problems 159

Front BezelDescription Spare part numberFront bezel for use in EMEA region only 667849-001Front bezel with optical drive door for use in Brazil 667849

Page 170

MemoryDescription Spare part numberPC3-10600 for use in 3400 series models 4-GB 585157-0012-GB 635803-0011-GB 635802-001PC3-12800 for use in 3500 ser

Page 171 - Solving Display Problems 161

Populating DIMM SocketsPopulate the DIMM sockets in the following order: XMM1, XMM2 or Channel A, Channel B.DIMM Socket Locations (HP Pro 3400 model s

Page 172

populated with the least amount of memory describes the total amount of memory assigned todual channel and the remainder is assigned to single channel

Page 173 - Solving Audio Problems

To install a memory module, reverse the removal procedures.NOTE: A memory module can be installed in only one way. Match the notch on the module with

Page 174

Expansion CardsDescription Spare part numberGraphics adapters for use in models without Windows 8AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use

Page 175 - Solving Printer Problems

Slot Type Number of SlotsPCI Express x1 slots 3PCI Express x16 slots 1MiniPCI slot 1Model 3410 expansion slots:Slot Type Number of SlotsPCI 2.3 slots.

Page 176

Expansion slot locations model 3410:NOTE: Board appearance and color may vary.NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in

Page 177

4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place.Remove the screw from the slot cover lock then slide th

Page 178

7 Removal and Replacement Procedures – Microtower Chassis ... 49Serviceability Features .

Page 179

b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock itback and forth until the connectors pull free from the so

Page 180

8. To install a new expansion card, hold the card just above the expansion socket on the systemboard then move the card toward the rear of the chassis

Page 181 - Solving Network Problems

Cable ManagementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

Page 182

Cable ConnectionsSystem board connectors are color-coded to make it easier to find the proper connection.Connector Name Connector Color DescriptionATX

Page 183 - Solving Network Problems 173

DrivesDescription Spare part number16X SATA DVD±RW drive 581600-0016X SATA DVD-ROM drive (not for Brazil) 581599-0012 TB hard drive, 7200 rpm for use

Page 184 - Solving Memory Problems

Installing Additional DrivesWhen installing drives, follow these guidelines:● The primary Serial ATA (SATA) hard drive must be connected to the dark b

Page 185 - Solving Memory Problems 175

System Board Drive ConnectionsSystem Board Connector System Board Label ColorSATA0 SATA0 dark blueSATA1 SATA1 whiteSATA2 SATA2 light blueSATA3 SATA3 o

Page 186 - Solving Processor Problems

System Board Drive Connections – Model 3405 shownSystem Board Connector System Board Label ColorSATA1 SATA1 dark blueSATA2 SATA2 whiteSATA3 SATA3 ligh

Page 187

System Board Drive Connections – Model 3505System Board Connector System Board Label ColorSATA1 SATA1 dark blueSATA2 SATA2 whiteSATA3 SATA3 light blue

Page 188

System Board Drive Connections – Model 3515System Board Connector System Board Label ColorSATA0 SATA0 dark blueSATA1 SATA1 whiteSATA2 SATA2 light blue

Page 189

Removing the Hard Drive ... 105Power Switch ...

Page 190

Removing an Optical DriveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.To remove an optical d

Page 191

5. Slide the hard drive toward the bottom of the computer (3), and then remove it from thecomputer..To install a hard drive, reverse the removal proce

Page 192 - Solving Software Problems

Front I/O and USB Panel Housing AssemblyDescription Spare part numberFront I/O and USB assembly without card reader 667853-001Front I/O and USB assemb

Page 193 - Solving Software Problems 183

6. Push in on the lever to the left of the assembly.7. Pull the assembly outward away from the front of the chassis while guiding the cables throughth

Page 194 - Contacting Customer Support

Power Switch/LED AssemblyDescription Spare part numberPower switch/LED assembly 667850-0011. Prepare the computer for disassembly (Preparation for Dis

Page 195 - E HP PC Hardware Diagnostics

8. Pull the power switch away from the chassis while guiding the wires through the hole in thechassis.To install the power switch/LED assembly, revers

Page 196

System FanDescription Spare part numberChassis fan for use in all models except for 3410 657103-001Chassis fan for use in 3410 models (Brazil) 514238-

Page 197

5. From the inside of the computer, disconnect the cable from the red/brown system boardconnector labeled SYS_FAN (1), pull the fan into the chassis u

Page 198 - F Backup and Recovery

Fan Sink AssemblyDescription Spare part numberFan sink for use in models with Intel processors 667727-001Fan sink for use in models with AMD processor

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ProcessorHP Pro 3400/3410/3500 models use Intel processors. HP Pro 3405/3505/3515 models use AMDprocessors.Description Spare part numberIntel Core i7

Page 200

Solving USB Flash Drive Problems ... 179Solving Front P

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Description Spare part numberG530, 2.4 GHz, 2-MB L3 cache (use only in 3400/3410/3500 models) 665117-001G440, 1.6 GHz, 1-MB L3 cache (use only in 3400

Page 202

5. If removing an AMD processor, skip to step 6. If removing an Intel processor, rotate the lockinglever to its full open position (1), raise and rota

Page 203 - Backing up your information

Power SupplyDescription Spare part numberPower supply, 300W (Active PFC; not for use in Brazil) 656721-001689005-001Power supply, 300W 664862-00169209

Page 204 - Performing a system recovery

6. Slide the power supply toward the front of the computer (2), then lift the power supply out of thecomputer (3).To install the power supply, reverse

Page 205 - Using f11 recovery tools

When replacing the system board, be sure that the following components are removed from thedefective system board and installed on the replacement sys

Page 206 - G Specifications

BatteryThe battery that comes with your computer provides power to the real-time clock and has a lifetime ofabout three years. When replacing the batt

Page 207 - SFF Specifications

5. To insert the new battery, slide one edge of the replacement battery under the holder’s lip withthe positive side up (2). Push the other edge down

Page 208

8 Removal and Replacement Procedures– Small Form Factor (SFF) ChassisAdherence to the procedures and precautions described in this chapter is essentia

Page 209

Access PanelDescription Spare part numberAccess panel 656832-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 87).2. If

Page 210

4. Slide the access panel toward the back of the computer, and then pull it away from thecomputer.To install the access panel, reverse the removal pro

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