HP Compaq 8300 Specifications

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Summary of Contents

Page 1 - Business PC

Maintenance & Service GuideHP Compaq Elite 8300 Touch All-in-OneBusiness PCHP Compaq Elite 8300 All-in-One Business PCHP Compaq Pro 6300 All-in-On

Page 2

●Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive or DVD-ROM disc drive●Optional mSATA module that can be used as a cache or SSD for

Page 3 - About This Book

When replacing the system board, be sure to route the cables correctly. See the following images forcable routing.Route the following cables from unde

Page 4 - Table of contents

Route the following cables from under the power supply:●Power button board●Hard drive data (SATA)●Hard drive power●Hood sensorSystem board 93

Page 5

Updating SMBIOS InformationWhen replacing the system board, you must reprogram the SMBIOS information on the affectedcomputer. Failure to reprogram th

Page 6

Card reader boardThe card reader board is located on the right side of the system board. It is secured with two screws.Figure 7-67 Card reader board

Page 7

3. Remove the two Phillips screws (1) that secure the board to the system board.Figure 7-68 Removing the card reader board screws4. Lift the board to

Page 8

Power button boardThe power button board is located on the bottom left corner of the computer. It is covered by a Mylarshield and has two connectors a

Page 9 - 1 Product Features

7. Remove the Torx screw (1) that secures the Mylar that covers the power button board, and thenlift the Mylar from the computer (2).NOTE: On some mod

Page 10

8. Disconnect the two cables (1) from the board, and then remove the Torx screw that secures theboard to the computer (2).Figure 7-72 Removing the po

Page 11 - Front components

Front bezelThe front bezel is located on the front of the computer and is secured to the main system bracket witheight Torx screws.Replacement bezels

Page 12 - Side components

12. Remove the Torx screws that secure the bezel to the main system bracket assembly, as follows:●Model 6300: 11 total screws◦Left: 2 screws◦Top: 4 sc

Page 13 - Rear components

Front componentsNOTE: Front components are the same for 6300 and 8300 models.Figure 1-2 Front componentsTable 1-1 Front componentsComponent Componen

Page 14

◦Right 4 screws◦Bottom: 2 screwFigure 7-75 Front bezel assembly screw locations – 8300 models13. Lift the bracket from the bezel.To install the front

Page 15

AntennaThe antenna route from the WLAN card to the top of the computer.To remove the antenna:1. Prepare the computer for disassembly (see Preparing to

Page 16

12. Remove the two Torx screws that secure each antenna to the frame.Figure 7-76 Removing the antennaFigure 7-77 Removing the antenna104 Chapter 7

Page 17 - Software

13. Note the routing path for each antenna for replacement.Figure 7-78 Antenna routing pathsTo install the antenna, reverse the removal procedures.Di

Page 18 - Downloading Windows 7 updates

7. Remove the power supply (see Power supply on page 86).8. Remove the speakers (see Speakers on page 82).9. Remove the side panels (see Side panels o

Page 19 - Downloading Windows 8 updates

12. Model 6300: Remove the four Torx screws that secure the display panel to the frame. The screwlocations for each manufacturer are stamped into the

Page 20

13. Model 8300: Remove the four Torx screws that secure the display panel to the frame. The screwlocations for each manufacturer are stamped into the

Page 21

15. Disconnect the display cable from the display panel by pressing in on the tabs (1) on the side ofthe connector, and pulling the cable from the con

Page 22 - Computer Setup—File

21.5-inch23.0-inchTo install a display panel, reverse the removal procedures.When replacing a touch display panel, be sure to route the ZIF cables thr

Page 23 - Computer Setup—Storage

Hood sensorThe hood sensor is located on the bottom left of the computer (when viewed from behind).Figure 7-85 Hood sensor locationTo remove the hood

Page 24

NOTE: If you mute or reactivate the speaker in a software application, the icon illuminates ordarkens accordingly.You cannot mute or reactivate the mi

Page 25

13. Remove the cable from its routing path.Figure 7-86 Hood sensor cable routing path14. Slide the hood sensor out of its slot built into the chassis

Page 26 - Computer Setup—Security

Hard drive and optical drive cables and connectorsThe hard drive and optical drive connectors are located near the middle of the computer, partiallyun

Page 27

13. Disconnect the hard drive cables or the optical drive cables from the system board.NOTE: Be careful not to damage the cable when disconnecting it

Page 28

8 Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as USBdevices, hard drive,

Page 29

●Refer to the comprehensive online technical support at http://www.hp.com/support.●Refer to Helpful Hints on page 116 in this guide.To assist you in r

Page 30

●Wake the computer by pressing any key on the keyboard or pressing the power button. If thesystem remains in suspend mode, shut down the computer by p

Page 31 - Computer Setup—Power

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

Page 32 - Computer Setup—Advanced

Cursor will not move using the arrow keys on the keypad.Cause SolutionThe Num Lock key is turned on. Press the Num Lock key. The Num Lock light must b

Page 33

Table 8-1 Solving General Problems (continued)Poor performance.Cause SolutionVirus resident on the hard drive. Run virus protection program.Too many

Page 34

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by atwo second pause, and the computer beeps t

Page 35 - 4 HP PC Hardware Diagnostics

Rear componentsNOTE: Rear components are the same for 6300 and 8300 models.Figure 1-4 Rear componentsTable 1-3 Rear componentsComponent Component1 A

Page 36

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table 8-2 Solving Power ProblemsPower supply s

Page 37 - SATA Hard Drive Cables

Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beepsfour times. (Beeps stop after fifth iterati

Page 38 - SMART ATA Drives

Solving Hard Drive ProblemsTable 8-3 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In

Page 39 - Preparation

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the harddrive may have been damaged.1. Perfor

Page 40 - Generating static

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do notr

Page 41 - Grounding the work area

Solving Media Card Reader ProblemsTable 8-4 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Win

Page 42 - Operating Guidelines

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Page 43 - Routine Care

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

Page 44 - Service Considerations

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, andthe computer beeps five times. (Beeps sto

Page 45 - Lithium coin cell battery

Blurry video or requested resolution cannot be set.Cause SolutionIf the graphics controller was upgraded, the correct graphicsdrivers may not be loade

Page 46 - All-in One (AIO) Chassis

Adjusting the tilt/swivel baseTilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortableeye level.Figure 1-5

Page 47 - Cable management cover

“Out of Range” displays on screen.Cause SolutionVideo resolution and refresh rate are set higher than whatthe monitor supports.Restart the computer an

Page 48

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable tocenter the picture on the screen

Page 49

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Page 50 - Access panel

Table 8-6 Solving Audio Problems (continued)Sound does not come out of the speaker or headphones.Cause SolutionSome applications can select which aud

Page 51

Table 8-6 Solving Audio Problems (continued)There is no sound or sound volume is too low.Cause SolutionSome applications can select which audio outpu

Page 52

Table 8-7 Solving Printer Problems (continued)Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect al

Page 53 - Stand 45

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Page 54 - Lower panel

Table 8-9 Solving Mouse ProblemsMouse does not respond to movement or is too slow.Cause SolutionMouse connector is not properly plugged into the back

Page 55 - Metal plate

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

Page 56

Computer will not start.Cause SolutionWrong memory modules were used in the upgrade ormemory modules were installed in the wrong location.1. Review th

Page 57 - Replacing drives

Height adjustable/recline stand (optional)An optional stand may be purchased to allow●height adjustment of 110 mm (4.3 inches)●rotation from landscape

Page 58

Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps tentimes. (Beeps stop after fifth iteration

Page 59

Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

Page 60

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the networkconnector an

Page 61

Table 8-11 Solving Network Problems (continued)Network controller stops working without apparent cause.Cause SolutionThe cable is not securely connec

Page 62

Table 8-12 Solving Memory ProblemsSystem will not boot or does not function properly after installing additional memory modules.Cause SolutionA memor

Page 63

Solving Processor ProblemsIf you encounter processor problems, common causes and solutions are listed in the following table.Table 8-13 Solving Proce

Page 64

Table 8-14 Solving CD-ROM and DVD Problems (continued)System will not boot from CD-ROM or DVD drive.Cause SolutionNetwork Boot is enabled in Computer

Page 65

Cannot eject compact disc (tray-load unit).Cause SolutionDisc not properly seated in the drive. Turn off the computer and insert a thin metal rod into

Page 66

Table 8-15 Solving USB Flash Drive ProblemsUSB flash drive is not seen as a drive letter in Windows.Cause SolutionThe drive letter after the last phy

Page 67 - Replacing the battery

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Page 68

To install the height adjustable stand:1. Insert the stand into the slots in the rear of the computer.Figure 1-8 Installing the height adjustable sta

Page 69 - Serial port

Unable to connect to the Internet.Cause SolutionIP address is not configured properly. Contact your ISP for the correct IP address.Cookies are corrupt

Page 70

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Page 71 - Webcam module

Computer will not continue after HP logo screen displays.Cause SolutionSystem files may be damaged. In Windows 7, use recovery media to scan hard driv

Page 72

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

Page 73 - Webcam module 65

9 Backup and RecoveryRestoring and recovering in Windows 7To protect from loss or damage, back up your personal data files. Refer to the operating sys

Page 74 - Converter board

System Recovery completely erases and reformats the hard disk drive, deleting all data files that youhave created, and then reinstalls the operating s

Page 75

8. System Recovery begins. After System Recovery is complete, click Finish to restart thecomputer.9. When Windows has loaded, shut down the computer,

Page 76

●If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system toreject defective discs. You will be prompted to

Page 77 - Touch sensor board

Using recovery mediaCAUTION: System Recovery deletes all data and programs you have created or installed. Back upany important data to a CD or DVD or

Page 78

Backup and recovery in Windows 8To protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entir

Page 79 - Graphics heat sink

2 Activating and Customizing theSoftwareNOTE: This chapter provides information for both Windows 7 and Windows 8.Activating and customizing the softwa

Page 80

Performing a system recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:● Windows recove

Page 81

Using f11 recovery toolsCAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesthat you have created and any

Page 82

10 POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

Page 83 - Processor

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

Page 84

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action201-Memory Error RAM failure. 1. Ensure mem

Page 85 - WLAN module

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action501-Display Adapter Failure Graphics displa

Page 86

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1151-Serial Port A Address ConflictDetected

Page 87 - WLAN module 79

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2200-PMM Allocation Error during MEBxDownlo

Page 88 - Graphics board

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2204-Inventory error during MEBx execution

Page 89 - Graphics board 81

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2220-USB Key Provisioning file hasmismatch

Page 90 - Speakers

Downloading Windows 7 updatesMicrosoft may release updates to the operating system. To help keep the computer running optimally,HP recommends checking

Page 91

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended actionInvalid Electronic Serial Number Electronic

Page 92 - Side panels

Interpreting POST diagnostic front panel LEDsThis section covers the front panel LED codes as well as the audible codes that may occur before orduring

Page 93 - Side panels 85

Table 10-2 Diagnostic front panel LEDs and audible codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes,

Page 94 - Power supply

Table 10-2 Diagnostic front panel LEDs and audible codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes ninetimes,

Page 95

11 Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities

Page 96

Establishing a Setup or Power-on passwordTo establish the power-on or setup password features, complete the following steps:1. Turn on or restart the

Page 97 - System board

Resetting the Setup and Power-on passwordTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the

Page 98

Clearing and resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.The CMOS button resets

Page 99

4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

Page 100

A Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Page 101

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTILTHE PROCESS IS COMPLETE. Turning off the computer during the activa

Page 102

Country-specific requirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

Page 103 - Card reader board

B Specifications8300 modelsTable B-1 SpecificationsDimensions (with stand)HeightWidthDepth17.2 in22.1 in7.7 in43.6 cm56.2 cm19.6 cmApproximate Weight

Page 104

6300 modelsTable B-2 SpecificationsDimensions (with stand)HeightWidthDepth16.8 in20.5 in7.7 in42.6 cm52.2 cm19.6 cmApproximate Weight (with stand)19.

Page 105 - Power button board

IndexAaccess panelremoving 42access panel, locked 119antennaremoving 103audible codes 173audio problems 134BBackup and Restore 161batterydisposal 37ba

Page 106

lower panelremoving 46MMedia Card Reader problems127memory moduleremoving 56memory problems 145metal plateremoving 47monitor problems 129mousecleaning

Page 107

Ttamper-proof screwstool 36temperature control 34thermal moduleremoving 71tilt adjustment 6tools, servicing 36Torx T15 screwdriver 36touch sensor boar

Page 108 - Front bezel

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Page 109

3 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

Page 110

●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Replicate the system setup by saving sys

Page 111

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—FileOpt

Page 112

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-3 Computer Setup—Stor

Page 113 - Display panel

Table 3-3 Computer Setup—Storage (continued)Storage Options eSATA PortAllows you to set a SATA port as an eSATA port for use with an external drive.

Page 114

Table 3-3 Computer Setup—Storage (continued)DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protect

Page 115

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-4 Computer Setup—Sec

Page 116

Table 3-4 Computer Setup—Security (continued)Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:● Emb

Page 117

Table 3-4 Computer Setup—Security (continued)Master Boot RecordSecurityEnables/disables Master Boot Record (MBR) security.The MBR contains informatio

Page 118 - 23.0-inch

Table 3-4 Computer Setup—Security (continued)System Security(these options arehardware dependent)Data Execution Prevention (enable/disable) - Helps p

Page 119 - Hood sensor

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

Page 120

Table 3-4 Computer Setup—Security (continued)DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this f

Page 121

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-5 Computer Setup—PowerO

Page 122

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-6 Computer Setup—Adv

Page 123 - Safety and Comfort

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)BIOS Power-On Allows you to set the computer to turn on automatically at a time you

Page 124 - Helpful Hints

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)VGA Configuration Displayed only if there is an add-in video card in the system. Al

Page 125

4 HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HPincludes on all product

Page 126 - Solving General Problems

After pressing F2, the BIOS sequentially searches three places for the system diagnostics:a. First – a connected USB drive (to download the diagnostic

Page 127 - Solving General Problems 119

5 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

Page 128

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

Page 129 - Solving General Problems 121

6 Routine Care and DisassemblyPreparationThis chapter provides general service information for the computer. Adherence to the procedures andprecaution

Page 130 - Solving Power Problems

Table of contents1 Product Features ...

Page 131 - Solving Power Problems 123

Electrostatic discharge informationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitivedevices or

Page 132 - Solving Hard Drive Problems

●Always be properly grounded when touching a sensitive component or assembly.●Avoid contact with pins, leads, or circuitry.●Place reusable electrostat

Page 133

●Conductive bins and other assembly or soldering aids●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistan

Page 134

Routine CareGeneral cleaning safety precautions1. Never use solvents or flammable solutions to clean the computer.2. Never immerse any parts in water

Page 135

●If you remove a key, use a specially designed key puller to prevent damage to the keys. Thistool is available through many electronic supply outlets.

Page 136

Cables and connectorsMost cables used throughout the unit are flat, flexible cables. These cables must be handled withcare to avoid damage. Apply only

Page 137 - Solving Display Problems

7 Removal and Replacement ProceduresAll-in One (AIO) ChassisThe following sections provide information about disassembling various components of the c

Page 138

Removing the rear port cover1. If a cable lock is installed on the rear of the unit, remove the lock.2. Grasp the rear port cover, then pull it down a

Page 139 - Solving Display Problems 131

Installing an access panel security screwYou may prevent access to internal components by securing the access panel. Screw a T15 tamper-resistant Torx

Page 140

3. Insert the wireless receiver into a USB 2.0 port on the computer.NOTE: Insert the wireless receiver into a USB 2.0 port that is separated from USB

Page 141 - Solving Display Problems 133

How to access and run HP PC Hardware Diagnostics - UEFI ... 27Downloading HP PC Hardware Diagn

Page 142 - Solving Audio Problems

Access panelThe computer has one main rear access panel that allows access to internal components.To remove the access panel:1. Prepare the computer f

Page 143 - Solving Audio Problems 135

3. To replace the access panel, hold the panel at a 90-degree angle, place the top into the guidesin the chassis, and then press down to align it with

Page 144 - Solving Printer Problems

StandThe stand is secured with two captive Torx screws. You must remove a plastic cover to gain accessto the screws. You must remove the access panel

Page 145 - Solving Printer Problems 137

5. Lift the stand up and off the computer.Figure 7-11 Removing the standTo replace the stand, reverse the removal procedures.Stand 45

Page 146

Lower panelThe lower panel is located under the stand and on the bottom part of the computer.Figure 7-12 Lower panel locationTo remove the access pan

Page 147

Metal plateThe metal plate is located under the stand.Figure 7-14 Metal plate locationTo remove the metal plate:1. Prepare the computer for disassemb

Page 148

6. Slide the metal plate left to the left (2), and then lift it off the chassis (3).Figure 7-15 Removing the metal plateTo replace the lower panel, r

Page 149

Replacing drivesReplacing the hard disc drive with a 3.5-inch hard disc drive or a single2.5-inch driveThe hard disc drive is located behind the acces

Page 150 - Solving Network Problems

3. Pull the latch next to the lower side of the hard disc drive cage away from the cage to release it,then slide the cage toward the edge of the chass

Page 151 - Solving Network Problems 143

5. Remove the four mounting screws from the hard disc drive. Be sure to keep the blue rubbergrommets with each screw.Figure 7-19 Removing the mountin

Page 152

Replacing drives ... 49R

Page 153 - Solving Memory Problems

7. Slide the new hard disc drive, or drive adapter bracket holding an optional 2.5-inch drive, into thecage until it snaps in place. Be sure that the

Page 154

Replacing the optical disc driveThe optical disc drive is located above the hard disc drive on the left side of the computer (whenviewed from behind).

Page 155 - Solving Processor Problems

3. Lift the tab at the back of the optical disc drive enclosure to release the drive.Figure 7-24 Removing the optical disc driveNOTE: When replacing

Page 156

5. Secure the optical disc drive bracket to the new drive with the two screws.Figure 7-26 Attaching the optical disc drive bracket6. Align the new op

Page 157

MemoryMemory modules are located on the right side of the computer (viewed from behind). The computerhas two memory slots.Figure 7-28 Memory module l

Page 158

Table 7-1 Identifying SODIMM locationsLocation System Board Label ChannelLower Socket SODIMM1 Channel AUpper Socket SODIMM3 Channel B●The system will

Page 159

5. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1),then press the SODIMM down (2) so that the latches lo

Page 160

Replacing the batteryThe RTC battery is located near the memory modules under the memory access panel.Figure 7-31 Battery locationThe battery is loca

Page 161 - Solving Software Problems

2. Remove the access panel (see Access panel on page 42).The battery can now be seen on the lower right side of the fan.Figure 7-32 Locating the batt

Page 162

Serial portThe serial port is located near the bottom of the computer below the hard drive. It is secured with onePhillips screw.Figure 7-34 Serial p

Page 163 - Contacting Customer Support

Solving Keyboard and Mouse Problems ... 138Solving Hardware Ins

Page 164 - 9 Backup and Recovery

6. Remove the cable from its routing path (3), and remove the serial port assembly from thecomputer.Figure 7-35 Removing the serial portTo install th

Page 165

Webcam moduleOn products that ship with a webcam module, the module is located at the top of the computerbeneath the top panel. It is secured with two

Page 166

3. Remove the two Torx screws that secure the webcam module bracket to the computer.Figure 7-37 Removing the webcam module4. Rotate the assembly to g

Page 167

5. To remove the module from the bracket, remove the two Phillips screws that secure the module,and then separate the module from the bracket.Figure 7

Page 168

Converter boardThe converter board is located on the left side of the computer (viewed from behind) under the mainrear cover. It is secured with two T

Page 169 - Backing up your information

4. Remove the two black Torx screws (2) that secure the board to the computer.Note the converter board jumper settings stamped on the chassis (3). Be

Page 170 - Performing a system recovery

21.5-inch23.0-inchTo install the converter board, reverse the removal procedures.68 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Ch

Page 171 - Using f11 recovery tools

Touch sensor boardNOTE: The touch sensor board is located on the right side of the computer (viewed from behind)above the system board. It is secured

Page 172 - 10 POST Error Messages

4. Remove the Torx screw (2) that secures the board to the computer.Figure 7-43 Removing the touch sensor board5. Lift the touch sensor board from th

Page 173

Heat sinks – Graphics board and processorSeparate heat sinks cool the discrete graphic board (select models only) and the processor. Ifinstalled, you

Page 174

Country-specific requirements ... 182Appendix B

Page 175

4. Loosen the two silver captive Torx screws on the heat sink (2), and then lift the heat sink out ofthe computer (3).CAUTION: Remove heat sink retain

Page 176

4. In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4), andthen lift the heat sink out of the computer (5).C

Page 177

6. Lift the heat sink assembly from the computer (6).CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermalgrease o

Page 178

Processor1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 38).2. Remove the access panel (see Access panel o

Page 179

3. If reusing the existing fan sink, clean the bottom of the fan sink with the alcohol pad provided inthe spares kit.CAUTION: Before reinstalling the

Page 180

To remove the mSATA SSD:1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 38).2. Remove the access panel (see

Page 181

4. Remove the lower panel (see Lower panel on page 46).5. Remove the metal plate (see Metal plate on page 47).6. Disconnect the antenna cables from th

Page 182

8. Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2).Figure 7-53 Removing the WLAN moduleTo install th

Page 183

Graphics boardThe graphics board is secured with two Torx screws. Removing it allows access to the webcam andallows you to remove the main rear cover.

Page 184

5. Rotate the board upward (2), and then pull it up and away from the connector to remove it fromthe computer (3).Figure 7-55 Removing the graphics b

Page 185

1 Product FeaturesOverviewFigure 1-1 HP Compaq All-in-One Business PC (model 8300 shown)The HP Compaq All-in-One Business PC offers the following fea

Page 186

SpeakersOn products that ship with speakers, the speakers are located at the bottom of the computer. Twoseparate speakers are each secured by two Torx

Page 187

FanThe fan is located near the middle of the computer and is secured with three Torx screws. You haveto remove the metal plate to remove the fan..To r

Page 188

Side panelsThe side panels are located one each side of the computer. They are secured with tabs, and theremoval procedures are similar for both panel

Page 189 - A Power Cord Set Requirements

7. Rotate the panel out and off of the computer (2).NOTE: The removal and replacement procedures are similar for both panels.Figure 7-60 Removing the

Page 190 - Country-specific requirements

Power supplyThe power supply is located at the middle, bottom of the computer. It is secured with two Torxscrews. The power connector mounts separatel

Page 191 - B Specifications

5. Remove the Torx screw (1) that secures the power connector to the computer, and then lift theconnector from atop the speaker (2).Figure 7-62 Remov

Page 192 - 6300 models

8. Slide the power supply downward and out of the bracket that houses it.Figure 7-64 Sliding the power supply out of the housingTo install the power

Page 193

System boardThe system board is located on the right side of the computer (viewed from the rear). It is securedwith eight Torx screws.To remove the sy

Page 194

11. Remove the cable mounting bracket by removing the Torx screw (1), and then sliding it up (2)and lifting it out of the computer.Figure 7-65 Removi

Page 195

14. Slide the system board toward the top of the computer (3), and then lift up the board from leftside to prevent interference between the side I/O b

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