HP RP9 G1 Retail System Model 9015 (ENERGY STAR) User Manual

Maintenance and Service GuideHP RP9 G1 Retail System

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Serial Port Devices do not function after hot swapping. Hot swapping is when connecting or disconnecting a serial device while the system is powered o

Cannot access the Computer Setup (F10) Utility when booting the computer.Cause SolutionFollow the Windows instructions for rebooting the computer into

There is no sound or sound volume is too low.Cause Solution2. Make sure the external speakers are properly connected and powered on and that the speak

Poor performance.Cause Solutionc. On the Startup tab of the System Conguration Utility, clear applications that you do not want to launch automatical

System does not power on and the LEDs on the front of the computer are not ashing.Cause Solution1. If equipped with a voltage selector, check that th

Disk transaction problem.Cause SolutionEither the directory structure is bad or there is a problem with a le.In Windows 7, click Start, expand Comput

Nonsystem disk/NTLDR missing message.Cause SolutionBootable hard drive is not attached as rst in a multi-hard drive conguration.If attempting to boo

Solving audio problemsIf the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following

Sound does not come out of the speaker or headphones.Cause SolutionSome applications can select which audio output device is used. Make sure the appli

Solving printer problemsIf you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions lis

1 Product overviewStandard featuresThe HP RP9 G1 Retail System includes the following features.●Integrated All-in-One (AiO) form factor●Designed for l

Solving hardware installation problemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio

Computer will not start.Cause Solution2. Observe the beeps and LED lights on the front of the computer. Beeps and ashing LEDs are codes for specic p

Network status link light never ashes.NOTE: The network status light is supposed to ash when there is network activity.Cause SolutionNo active netwo

Diagnostics passes, but the computer does not communicate with the network.Cause SolutionNetwork drivers are not loaded, or driver parameters do not m

Cannot connect to network server when attempting Remote System Installation.Cause SolutionThe network controller is not congured properly. Verify Net

Memory count during POST is wrong.Cause SolutionThe memory modules may not be installed correctly. Check that the memory modules have been installed c

System will not boot from USB ash drive.Cause SolutionBoot order is not correct. Run the Computer Setup utility and change boot sequence in Advanced

Unable to connect to the Internet.Cause Solution2. Click Internet Options.3. In the Browsing history section on the General tab, click the Delete butt

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

11 System backup and recoveryBacking up, restoring, and recovering in Windows 10This section provides information about the following processes. The i

◦POSReady 7 64-bit◦Windows 10 IoT Enterprise for Retail 64-bit◦Windows 10 Pro 64-bit◦Windows 10 Pro downgrade to Windows 7 Pro 32-bit◦Windows 10 Pro d

◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.◦HP Recovery Manager examines the

Using Windows toolsYou can create recovery media, system restore points, and backups of personal information using Windows tools.NOTE: If storage is 3

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.●HP Recovery media must be used if the com

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

NOTE: There is no recovery partition on systems with a 32GB SSD. For those systems, you must use the recovery media in the box or that can be obtained

7. Select Reset.8. Follow the on-screen instructions to continue.Recovery using the Windows recovery USB ash driveTo recover your system using the re

Backing up, restoring, and recovering in Windows 7 and POSReady 7Your computer includes tools provided by HP and Windows to help you safeguard your in

Creating recovery media using HP Recovery Manager (select models only)●To create recovery discs, your computer must have a DVD writer. Use DVD+R or DV

and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds of recovery discs:●Operating system DVD—Installs the

NOTE: You may be prompted by User Account Control for your permission or password when you perform certain tasks. To continue a task, select the appro

Unfolding the ergonomic standIf your model includes an ergonomic stand, the system is shipped with the stand in the folded position. Follow the steps

System Recovery when Windows is respondingCAUTION: System Recovery deletes all data and programs you created or installed. Before you begin, back up a

System Recovery using recovery media (select models only)Use the steps provided in this section if you created recovery media using Creating recovery

To initiate recovery using a Windows 7 or POSReady operating system DVD:NOTE: This process takes several minutes.1. If possible, back up all personal

A Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-specic requirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

B Specications Temperature RangeOperatingNonoperating50° to 95°F-22° to 140°F10° to 35°C-30° to 60°CNOTE: Operating temperature is derated 1.0° C p

IndexAaccess panellocked 92antennasillustrated 8removal and replacement 52audible codes 79audio problems 97Bbackup and recovery, Windows 7116Backup an

Internet access problems 106MM.2 storage deviceremoving and installing 39magnetic strip reader (MSR)installation 29memoryproblems 104removing and inst

system restore points, creating Windows 7 116System Restore, Windows 7 119Ttamper-proof screwstool 16thermal moduleremoving 46tools, servicing 16Torx

Rear componentsItemDescription ItemDescription1 Top USB port for optional HP integrated USB webcam, 7” CFD, or 2 x 20 CFD (behind rear cover)10 Powere

2 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

Item Description 18.5-inch models(4) VESA bracket plastic cover(5) Power supply, 230W Standard Slim(6) Display panel assembly (includes touch board

Optional displays and USB devicesItem Description HP Retail Integrated 7-inch Customer Facing Display (with arm)(1) Bottom mount(2) Top mount HP Ret

Cables and adaptersDescriptionUSB board cableRight, 15.6-inchLeft, 15.6-inchRight, 18.5-inchLeft, 18.5-inchTop, 18.5-inchHard drive connector and cabl

Storage devicesItem Description(1) Hard drives, 2.5-inch 1 TB, hybrid SSD 500 GB, 7200 rpm, 2.5-inch, self-encrypting 500 GB, 7200 rpm, 2.5-inch*So

© Copyright 2016 HP Development Company, L.P.ENERGY STAR® is a registered mark owned by the U.S. government. Microsoft and Windows are either register

Misc partsItem Description(1) Heat sink(2) Speakers 15.6-inch models 18.5-inch models(3) Fan(4) Power board (5) USB port(6) WLAN module 802.11 a/b/

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Do not operate the computer with the cover or side panel removed.●Do not stack computers on top of each other or place computers so near one another

3. Wipe the computer with a clean, lint-free cloth.4. Use a battery-powered vacuum to remove dust and buildup from the vents.Cleaning the monitor or t

3. Turn the mouse body upside down.4. Clean the LED bulb and the surrounding area on the bottom of the mouse with a cotton swab dampened with isopropy

cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.CAUTION: When ser

Serial ATA Hard Drive Characteristics Jumpers for conguring drive N/AData transfer rate 6.0 Gb/sSATA hard drive cablesSATA data cableAlways use an H

4 Removal and replacement proceduresNOTE: HP continually improves and changes product parts. For complete and current information on supported parts f

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Installing a port coverTo install the port cover, snap the port cover onto the rear panel over the ports (1) and secure it with the screw (2).20 Chapt

Removing and attaching the ergonomic and compact standsThe RP9 can be attached to a wall, swing arm, pole-mounted bracket, or other mounting xture by

3. To remove the compact stand, lay the RP9 face down on a at surface covered by a soft clean cloth. Push up the release latch on the rear of the dis

5. To attach the ergonomic stand, lay the RP9 face down on a at surface covered by a soft clean cloth. Slide the tabs on the top of the stand mount i

Routing cables (ergonomic stand)To route cables through the ergonomic stand:1. Prepare the computer for disassembly (Preparation for disassembly on pa

5. Snap the cable routing cover onto the neck of the stand to cover the cables (3).6. Reconnect the power cord and press the power button.Removing and

4. Pull up on the center of the cover on the left side of the base and rotate the cover upward.5. Lay the RP9 face down on a at surface covered by a

6. Unplug the AC power cord from the side of the power supply (1), and then lift the power supply out of the stand’s base (2).7. Route the xed side o

Rear cover and shieldTo remove the rear cover and shield:1. Prepare the computer for disassembly (Preparation for disassembly on page 19)2. Press the

Installing an optional HP integrated USB barcode scanner, magnetic strip reader (MSR), biometric reader, or webcamOnly install HP approved integrated

iv Safety warning notice

4. Insert the USB connector on the module into the USB port (1), and then secure the module with the two screws that were previously removed (2).5. Re

Installing an optional HP integrated USB barcode scanner on the bottom of the display headTo install an integrated USB barcode scanner:1. Prepare the

Installing a 2 x 20 LCD or 7” LCD customer facing display (CFD)A short extension arm CFD can be attached to the top of the display head or a long exte

5. Remove the cover from the CFD arm by pulling back the top of the cover (1) and then the bottom of the cover. Insert the USB connector on the CFD in

5. Route the CFD cable up through the center hole in the base and connect it to a USB port on the rear I/O.6. Reconnect the power cord and press the p

Installing memoryDescriptionMemory modules (SODIMM, PC4-17000, CL15)16 GB8 GB4 GBThe computer comes with at least one preinstalled double data rate 4

Removing and installing a SODIMMCAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before replacing

Removing and installing a 2.5-inch hard driveDescription1 TB, hybrid SSD, hard drive500 GB, 7200 rpm, 2.5-inch, self-encrypting hard drive500 GB, 7200

4. If replacing the drive, remove the four mounting screws from the drive and install them in the new drive.NOTE: If you need mounting screws for the

Removing and installing an M.2 storage deviceDescription256 GB Solid-state drive128 GB Solid-state drive128 GB Solid-state drive, self-encrypting (SED

Table of contents1 Product overview ...

5. To install an M.2 storage device, slide the pins on the storage device into the system board connector while holding the device at approximately a

Replacing the batteryThe battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equival

WLAN moduleDescription802.11 a/b/g/n + Bluetooth 4.0, 2x2802.11 a/b/g/n + Bluetooth 4.0, 2x2 (for use only in Indonesia)Intel Dual Band Wireless-AC 82

Hard drive bracketThe hard drive bracket is secured with two Torx screws. You must remove it to remove the VESA mount bracket.To remove the hard drive

VESA mount bracketThe VESA mount bracket has a plastic cover. The bracket is secured with ve Torx screws. You must remove the hard drive bracket to r

8. Lift the VESA mount bracket out of the computer (4).To reinstall the VESA bracket, reverse the removal procedure.VESA mount bracket 45

Heat sinkThe heat sink is secured to the system board. You must remove the plastic VESA cover from the VESA mount bracket to remove the heat sink.To r

ProcessorThe system board includes a standard Intel processor socket.DescriptionIntel Core i7-6700Intel Core i5-6500Intel Core i3-6100Intel Pentium G4

FanThe fan is housed under and secured to the under side of the VESA mount bracket.To remove the fan:1. Prepare the computer for disassembly (Preparat

Rear trimThe rear trim is secured with eight Torx screws.To remove the rear trim:1. Prepare the computer for disassembly (Preparation for disassembly

Lithium coin cell battery ... 17SATA

USB portThere are removable USB ports on the left and right side of the computer. 18.5-inch models also include a USB ports at the top.To remove a USB

SpeakersThe computer uses two speakers located on the bottom left and right sides. The speakers are wired together and plug into one connector.To remo

AntennasThe wireless antenna cables connect from the WLAN module to antennas at the top of the computer. Each antenna is secured with one screw and on

System boardNOTE: All system board spare part kits include replacement thermal material.The system board is secured with ve screws, four of which als

b. Rotate the bracket up and o the computer (2).12. Remove the left bracket:a. Remove the two Torx screws (1) that secure the left bracket to the cha

14. Remove the four nuts from the powered serial connectors at the bottom of the computer.15. Remove the remaining Torx screw (1), and then pull the s

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentTOUCH White Touch board DIMM3 Black Memory moduleSATA0 Black Hard dr

Display panel assemblyYou can remove the display with most components installed.WARNING! To reduce risk of personal injury from hot surfaces, allow th

●Power board●Touch board●Converter board●Display8. Remove the 18 Torx screws that secure the display panel assembly to the main computer bracket.9. Li

Power boardThe power board is located at the bottom, left of the computer. You must remove the display to access the power board.To remove the power b

Power board ...

5 Conguring the softwareTouch screen calibrationHP recommends that you calibrate the touch screen before using the system to ensure that the touch po

Conguring all optional HP integrated USB peripheral modules (HP integrated USB barcode scanner, magnetic strip reader (MSR), biometric reader, or web

6 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Vie

3. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.NOTE: Selecting UEFI Drivers res

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 6-1 Computer Setup—MainOpti

Table 6-1 Computer Setup—Main (continued)Option DescriptionClear to allow BIOS updates. Select to block BIOS updates.Allow BIOS Updates Using a Netwo

Table 6-1 Computer Setup—Main (continued)Option DescriptionApply Factory Defaults and ExitRestores the factory system conguration settings as the de

Table 6-2 Computer Setup—Security (continued)Option DescriptionLets you congure the following TPM settings:TPM DeviceLets you set the Trusted Platfo

Table 6-2 Computer Setup—Security (continued)Option DescriptionEnable to save the Master Boot Record (MBR) of the hard drive. If the MBR gets changed

Table 6-3 Computer Setup—Advanced (for advanced users) (continued)Option Description●After Power Loss (o/on/previous state). Default is Power o. Se

Solving printer problems ...

Table 6-3 Computer Setup—Advanced (for advanced users) (continued)Option DescriptionLets you delete any previously loaded custom boot keys. Clearing

Table 6-3 Computer Setup—Advanced (for advanced users) (continued)Option DescriptionDust Filter Reminder – If Dust Filter is enabled, you can set the

Table 6-3 Computer Setup—Advanced (for advanced users) (continued)Option DescriptionOption ROM Launch PolicyThese policies control whether the Legacy

Table 6-3 Computer Setup—Advanced (for advanced users) (continued)Option DescriptionVerbose Boot MessagesSelect to enable verbose boot messages. Thes

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Control panel message Description Recommended action4. If the error persists, replace the system board.00E-Inventory Error during MEBx Execution BIOS

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action910–Filter Warning Airow lter is dirty. Replace the airow lter.90B-Fan Failure The system has

Japanese power cord requirements ... 12

Number of long beeps/blinks Error category4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 seco

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or altern

CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting th

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

3. Use the categories listed to nd your product.– or –Click Find Now to let HP automatically detect your product.4. Select your computer, and then se

10 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive

Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive

●Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer.●Re