HP TouchSmart 7320 Specifications

Maintenance & Service GuideHP TouchSmart Elite 7320 All-in-One BusinessPC

●Graphics:◦Integrated: Intel HD Graphics◦Discrete: NVIDIA GeForce 5xx (1GB); NVIDIA GeForce GT 5xx (2GB); AMD Radeon HD6450A (1GB); AMD Radeon HD 6550

A Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as diskettedrive, hard driv

To assist you in resolving problems online, HP Instant Support Professional Edition provides you withself-solve diagnostics. If you need to contact HP

button for at least four seconds then press the power button again to restart the computer. If thesystem will not shut down, unplug the power cord, wa

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

There is no sound or sound volume is too low.Cause SolutionSystem volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by atwo second pause, and the computer beeps t

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table A-2 Solving Power ProblemsPower supply s

Solving Diskette ProblemsCommon causes and solutions for diskette problems are listed in the following table.NOTE: The computer does not support inter

Table A-3 Solving Diskette Problems (continued)Diskette drive cannot write to a diskette.Cause SolutionNot enough space is left on the diskette. 1. U

“Invalid system disk” message is displayed.Cause SolutionA diskette that does not contain the system files needed tostart the computer has been insert

Front ComponentsFigure 1-2 Front ComponentsTable 1-1 Front ComponentsComponent Component1 Dual microphone array 5 Stereo speakers2 Fixed 2-MP HD low

Solving Hard Drive ProblemsTable A-4 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from a diskette that is notbootable.Remove the diskette from the disk

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If t

Solving Media Card Reader ProblemsTable A-5 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Mic

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. Open My Computer (Windows XP)

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, andthe computer beeps five times. (Beeps sto

Blurry video or requested resolution cannot be set.Cause SolutionIf the graphics controller was upgraded, the correct graphicsdrivers may not be loade

Vibrating or rattling noise coming from inside a CRT monitor when powered on.Cause SolutionMonitor degaussing coil has been activated. None. It is nor

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Side ComponentsFigure 1-3 Side ComponentsTable 1-2 Side ComponentsComponent Component1 Optical Disk Drive 5 2 USB 2.0 ports2 Hard Disk Drive LED Ind

Table A-7 Solving Audio Problems (continued)Sound does not come out of the speaker or headphones.Cause SolutionComputer is in standby mode. Press the

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics cards sup

Table A-8 Solving Printer Problems (continued)Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect al

Table A-10 Solving Mouse ProblemsMouse does not respond to movement or is too slow.Cause SolutionMouse connector is not properly plugged into the bac

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beepsfive times. (Beeps stop after fifth iterati

Table A-12 Solving Network ProblemsWake-on-LAN feature is not functioning.Cause SolutionS5 Maximum Power Saving feature is enabled. Disable the S5 Ma

Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

Diagnostics passes, but the computer does not communicate with the network.Cause SolutionNetwork drivers are not loaded, or driver parameters do notma

System setup utility reports unprogrammed EEPROM.Cause SolutionUnprogrammed EEPROM. Contact an authorized service provider.Solving Memory ProblemsIf y

Rear ComponentsFigure 1-4 Rear ComponentsTable 1-3 Rear ComponentsComponent Component1 IR Emitter (Blaster) output 4 RJ-45/Ethernet2 4 USB 2.0 ports

Insufficient memory error during operation.Cause SolutionToo many Terminate and Stay Resident programs (TSRs)are installed.Delete any TSRs that you do

Power LED flashes Red eleven times, once every second, followed by a two second pause.Cause SolutionThe current processor does not support a feature p

CD-ROM or DVD devices are not detected or driver is not loaded.Cause SolutionDrive is not connected properly or not properly configured. See the docum

Recording or copying CDs is difficult or impossible.Cause SolutionWrong or poor quality media type. 1. Try using a slower speed when recording.2. Veri

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Table A-18 Solving Internet Access Problems (continued)Unable to connect to the Internet.Cause SolutionCable/DSL service is not available or has been

Internet takes too long to download Web sites.Cause SolutionModem is not set up properly. Verify that the modem is connected and communicatingproperly

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

B POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

2 Installing and Customizing theSoftwareIf your computer was not shipped with a Microsoft operating system, some portions of thisdocumentation do not

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action164-MemorySize Error Memory amount has chang

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action304-Keyboard or System Unit Error Keyboard f

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1805-Ambient Temperature Previously OverLimi

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2202-PMM Deallocation Error during MEBxclean

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2220-USB Key Provisioning file hasmismatch v

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended actionNetwork Server Mode Active and NoKeyboard At

Interpreting POST Diagnostic Front Panel LEDs andAudible CodesThis section covers the front panel LED codes as well as the audible codes that may occu

Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes, o

Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes ninetimes, o

3. Select the All Programs menu.4. Click on the Windows Update link.The Windows Update screen appears. Click view available updates and make sure all

C Connector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors. Some ofthese connectors may not be

HeadphoneConnector and Icon (1/8” miniphone) Pin Signal1 (Tip)2 (Ring)3 (Shield)Audio_leftPower_RightGroundLine-in AudioConnector and Icon (1/8” minip

D Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

E SpecificationsAll-in One ModelsTable E-1 SpecificationsDesktop Dimensions (with stand)HeightWidthDepth17.22 in21.64 in8.09 in43.75 cm54.97 cm20.54

IndexAantennaspare part number 31antenna, spare part number 38audible codes 139audio problems 111Bbatterydisposal 26beep codes 139booting optionsFull

hardware installation problems116headphone pin assignments 143heat sinksremoving 66helpful hints 93IInternet access problems 126Kkeyboardcleaning 24ke

SATAconnectors on system board18data cable pinouts 18hard drive characteristics 18screws, correct size 25service considerations 25side components 4sof

3 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Replicate the system setup by saving sys

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-1 Computer Setup—FileOpt

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—Stor

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Table 3-2 Computer Setup—Storage (continued)DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protect

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-3 Computer Setup—Sec

Table 3-3 Computer Setup—Security (continued)System IDs Allows you to view:● Product Name● Serial number● Universal Unique Identifier (UUID) number.

Table 3-3 Computer Setup—Security (continued) Embedded Security Device (some models) (enable/disable) - Permits activation and deactivationof the Em

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-4 Computer Setup—PowerO

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-5 Computer Setup—Adv

4 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

5 Routine Care and DisassemblyPreparationThis chapter provides general service information for the computer. Adherence to the procedures andprecaution

Removing DIPs* from vinyl trayRemoving DIPs* from StyrofoamRemoving bubble pack from PCBPacking PCBs in foam-lined box2,000 V3,500 V7,000 V5,000 V4,00

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

Grounding the Work AreaTo prevent static damage at the work area, use the following precautions:● Cover the work surface with approved static-dissipat

Operating GuidelinesTo prevent overheating and to help prolong the life of the computer:●Keep the computer away from excessive moisture, direct sunlig

To clean the computer case, follow the procedures described below:●To remove light stains or dirt, use plain water with a clean, lint-free cloth or sw

Cleaning the MouseBefore cleaning the mouse, ensure that the power to the computer is turned off.● Clean the mouse ball by first removing the retainin

Hard DrivesHandle hard drives as delicate, precision components, avoiding all physical shock and vibration. Thisapplies to failed drives as well as re

6 Illustrated parts catalogComputer major componentsItem Description Spare part number(1) Front bezel 671590-001(2) Rear cover 671589-001(3) System bo

Boards, memory, processorsItem Description Spare part number(1) Graphics cards AMD Radeon HD 6450A 1GB DDR3 MXM 3.0A (includes bracket) 671561-001

Item Description Spare part number Webcam lens cover 671585-001 Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 646801-001593234-001 2-

Item Description Spare part number 1.5-TB, 5400-rpm 652272-001 1-TB 621418-001 750-GB 632938-001 500-GB 621421-001 320-GB 621420-001 250-GB 621419-001

Item Description Spare part number(5) LVDS 671598-001(6) Power button/LED 671597-001(7) Hard drive 671595-001(8) Optical drive 671596-001(9) IR blaste

iv About This Book

Item Description Spare part number Thermal pad for use with the thermal module and processor 671549-001 Thermal pad for use with VCORE 671550-001 T

Sequential part number listingSpare partnumberDescription537923-071 Keyboard, USB, red, for use in Spain537924-001 Keyboard, USB for use in the United

Spare partnumberDescription593233-001 Memory module, 2-GB (PC3-10600, 1333-MHz)593234-001 Memory module, 4-GB (PC3-10600, 1333-MHz)596410-001 Mouse, U

Spare partnumberDescription655571-061 Keyboard, jade for use in Italy655571-071 Keyboard, jade for use in Spain655571-081 Keyboard, jade for use in De

Spare partnumberDescription655572-091 Keyboard, jade with Beats logo for use in Norway655572-101 Keyboard, jade with Beats logo for use in Sweden65557

Spare partnumberDescription665719-061 Keyboard, wireless for use in Italy665719-071 Keyboard, wireless for use in Spain665719-081 Keyboard, wireless f

Spare partnumberDescription671554-001 Hard drive cage671555-001 HP SuperMulti DVD Writer Drive, 8x, LightScribe (includes bezel)671556-001 Optical dri

Spare partnumberDescription671594-001 IR blaster cable671595-001 Hard drive cable671596-001 Optical drive cable671597-001 Power button/LED cable671598

7 Removal and Replacement ProceduresAll-in One (AIO) ChassisThe following sections provide information about disassembling various components of the c

Rear CoverDescription Spare part numberRear cover 671589-001Remove the one main rear cover to access internal componentsTo remove the rear cover:1. Pr

Table of contents1 Product Features ...

StandDescription Spare part numberStand 671591-001The stand is secured with 8 screws.To remove the stand:1. Prepare the computer for disassembly (see

Memory CoverTo remove the memory cover:1. Prepare the computer for disassembly (see Preparing to Disassemble the Computeron page 40).2. Remove the rea

(3): CMOS header/jumperFigure 7-4 Memory cover componentsA jumper settings table is printed on the sheet metal to the left of the memory cover.Table

MemoryDescription Spare part number4 GB 646801-001593234-0012 GB 646800-001593233-0011 GB 646808-001You must remove the memory cover to access the mem

3. Remove the memory cover (see Memory Cover on page 43).4. To remove a memory module, press outward on the two latches on each side of the SODIMM(1),

Optical DriveDescription Spare part numberHP SuperMulti DVD Writer Drive, 8x, LightScribe (includes bezel) 671555-001HP SuperMulti DVD Writer Drive, 8

4. Insert a screwdriver into the slot next to the drive bracket (2) and push the drive out of the bay,and then slide the drive out of the computer (3)

Hard DriveDescription Spare part number2-TB, 7200-rpm 613210-0012-TB, 5400-rpm 616608-0011.5-TB, 7200-rpm 613209-0011.5-TB, 5400-rpm 652272-0011-TB 62

3. Grasp the handle on top of the hard drive cage and slide the cage toward the outer edge of thecomputer (2), then lift the cage out of the computer

5. Slide the hard drive out of the cage (2).Figure 7-11 Removing the hard drive from the cageNOTE: Be sure to correctly install the rubber grommets i

Generating Static ... 20Preventing Electro

Converter BoardDescription Spare part numberConverter board 671569-001Converter cable 671599-001The converter board is located on the left side of the

Figure 7-13 Converter board jumper settingsTo remove the converter board:1. Prepare the computer for disassembly (see Preparing to Disassemble the Co

Touch Controller BoardDescription Spare part numberTouch controller board 671600-001The touch controller board is located on the left side of the comp

4. Remove the Torx screw that secures the board to the computer.Figure 7-16 Removing the touch controller board5. Lift the touch controller board fro

Webcam ModuleDescription Spare part numberWebcam module 671583-001Webcam lens cover 671585-001Webcam cable 671586-001The webcam module is located at t

3. Remove the Torx screw (1) that secures the module to the computer, and lift the module fromthe computer as far as the cable allows (2).Figure 7-18

SpeakersDescription Spare part numberSpeaker, left 671587-001Speaker, right 671588-001The speakers are located at the bottom of the computer. Two sepa

4. Disconnect the speaker cable (2) from the system board.Figure 7-22 Removing the left speaker5. Remove the speakers from the computer.Reverse this

System Board CoverThe system board cover protects the system board. It is secured with four screws.Figure 7-24 System board cover locationTo remove t

4. Lift the left side of the cover, and then rotate the cover up and off the computer (2).Figure 7-25 Removing the system board coverTo install the s

WLAN Module ... 62TV

WLAN ModuleDescription Spare part number802.11b/g/n (2x2) WLAN card 654602-001HP WLAN combo 802.11b/g/n + Bluetooth 2.1 card 652279-001802.11b/g/n (1x

5. Remove the 2 Phillips screws (2) that secure the module to the computer.Figure 7-27 Removing the WLAN module antenna and screws6. Lift the module

TV Tuner ModuleDescription Spare part numberHP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; non-BFR) 613990-001HP Digital TV T

5. Remove the 2 Phillips screws (2) that secure the module to the computer.Figure 7-30 Removing the TV tuner module antenna and screws6. Lift the mod

Heat sinks (Thermal Modules)The computer has a heat sink for the processor (1) and a heat sink for the discrete graphics card(select models) (2). Each

6. Lift the processor heat sink off the computer (3).Figure 7-33 Removing the processor heat sink7. If you need to remove the graphics heat sink, loo

ProcessorDescription Spare part numberIntel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache; not for Brazil) 638419-001Intel Core i5 processors 250

5. Rotate the locking lever to its full open position (1), raise and rotate the microprocessor retainerto its full open position (2), and then careful

NOTE: After installing a new processor onto the system board, always update the systemROM to ensure that the latest version of the BIOS is being used

5. Remove the 2 Phillips screws that secure the card to the system board.Figure 7-37 Removing the graphics card6. Lift the module to a 45-degree angl

Appendix C Connector Pin Assignments ... 142Ethernet

FanDescription Spare part numberFan 671582-001The fan is located in the middle of the computer. It is secured with 3 screws.Figure 7-39 Fan locationT

6. Lift the fan from the computer (3).Figure 7-40 Removing the fanTo install the fan, reverse the removal procedures.Fan 73

Cable CoverThe square, metal cable cover is located in the middle, bottom of the computer. It is secured with 4screws.Figure 7-41 cable cover locatio

4. Remove the 4 Torx screws (1) that secure the cable cover to the computer, and then lift thecover off the computer (2).Figure 7-42 Removing the cab

Optical and Hard Drive Cables and ConnectorDescription Spare part numberOptical drive connector cable 671596-001Hard drive connector cable 671595-001B

9. Remove the connector from the computer.Figure 7-43 Removing the optical drive connector and hard drive connectorsTo install the optical drive conn

Coaxal Cable ConnectorDescription Spare part numberTV tuner cable connector, RF, NTSC, 40mm 671593-001TV tuner cable connector, RF, PAL, 40mm 671601-0

4. Remove the 2 Torx screws that secure the connector to the computer, and then lift the connectoroff the computer.Figure 7-45 Removing the cable con

System BoardDescription Spare part numberSystem board 671547-001The system board is secured with nine screws.Figure 7-46 System board locationTo remo

10. Remove the 9 Torx screws (circled in image) that secure the system board to the computer.Figure 7-47 Removing the system board11. Lift the system

1 Product FeaturesOverviewFigure 1-1 HP TouchSmart Elite 7320 All-in-One Business PCThe HP TouchSmart Elite 7320 All-In One Business PC offers the fo

12. Use the following image to determine the locations for required thermal pads under the systemboard.Figure 7-48 Thermal pad locationsTo install th

Display CableDescription Spare part numberDisplay cable (LVDS) 671598-001The display cable is located near the top of the system board. You can select

9. Put the cable from the connector (2) to remove it.Figure 7-50 Removing the display cableTo install the display cable, reverse the removal procedur

Front Bezel and Display PanelDescription Spare part number21.5-inch, non-ZBD, CMI 671571-00121.5-inch, ZBD, Samsung 671573-00121.5-inch, non-ZBD, AUO

9. Remove the power switch assembly by removing the screw and setting it aside.Figure 7-52 Removing the power switch assembly10. Remove the 16 Torx s

●Right: 2 screwsFigure 7-54 Removing the middle frame screws – right●Top: 4 screwsFigure 7-55 Removing the middle frame screws – topFront Bezel and

●Bottom: 8 screwsFigure 7-56 Removing the middle frame screws – bottom11. Disengage the tabs that secure the bezel to the computer, as follows.●Left:

13. Disconnect the display cable from the display panel by pressing in to the side tabs and pullingthe cable from the connector.Figure 7-58 Disconnec

17. Remove the brackets from the top and bottom of the display panel by removing the 2 Torxscrews from each bracket, and then lifting each bracket off

Cable RoutingUse the following image as a reference for proper cable routing.Figure 7-62 Cable routingCable Routing 91